Compare Delinea vs Parallels

Delinea

Based on 37 reviews.

Parallels

Based on 24 reviews.

Sample Customers

Popular Solutions

Delinea Secret Server

18 reviews

Delinea Password Reset Server

3 reviews

Delinea Privileged Access Service

2 reviews

Parallels Remote Application Server (RAS)

4 reviews

Parallels Access

1 reviews

Top Industries

Comms Service Provider

20%

Computer Software Company

14%

Financial Services Firm

10%

Government

Comms Service Provider

32%

Computer Software Company

15%

Government

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

IrmaShattuck
Program Manager at a recruiting/HR firm
We recently had to reset every company password globally, which I am in the process of undertaking at the moment. It...
Read full review of Delinea Password Reset Server »
Tor Nordhagen
Executive Director at Semaphore
The primary use case is managing access for user groups and individuals in a very large environment.
Read full review of Delinea Secret Server »
Anonymous User
Technical Engineer at a tech services company
This product is primarily used for Privileged Access Management and Identity Access Management. You can manage all of...
Read full review of Delinea Privileged Access Service »

Review 1 of 3

Nima Nazaralipour
Managing Director at Fara Computer

Read full review of Parallels Access »
-Jeremy Hallock
Datacenter Engineer at Freelancer
My primary use case of this solution is to publish and make available applications for customers. I'm a customer of...
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 2

Customer Service

Tor Nordhagen
Executive Director at Semaphore
The technical support for Thycotic is very good as might be expected. The members of the support team that I have...
Read full review of Delinea Secret Server »
Vera Ruivivar
IT Security Risk and Compliance Manager at inspiro
We have had no problems with the support team. They get back to us within the agreed timeframe.
Read full review of Delinea Privileged Access Service »
Jared Ochieng
Information Technology Security Specialist at Infoark
Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers...
Read full review of Delinea Secret Server »
Zebulon Griggs
Chief Executive Officer at Zigabyte
I would rate them a nine out of 10. You get forwarded around a bit, but you actually get somebody who can really help...
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FabioPericoli
Director / Engineer at Provincia
Technical support is fine but as I said, it could be a little more friendly.
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Darius Radford
Principal Solutions Architect at a computer software company
The technical support is good. They were able to give us support when we needed it.
Read full review of Delinea Secret Server »
Meo Ist
Senior Product Manager and Technology Consultant at Barikat
I rate Delinea support 10 out of 10. It's good, but I don't need it often. Sometimes I need help with configuration....
Read full review of Delinea Secret Server »
IrmaShattuck
Program Manager at a recruiting/HR firm
We have had dealings with technical support, but have not encountered any problems with them. They helped walk us...
Read full review of Delinea Password Reset Server »
MustafizurRahman
Senior Executive, Cyber Security at BracNet Limited
Technical support could be better. The support centers can't solve the issues. On a scale from one to five, I will...
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
We haven't used technical support.
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Anonymous User
Senior Quality Analyst at a computer software company
I have not contacted the support from Delinea Secret Server.
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Anonymous User
Threat Protection Architect at a consumer goods company
Technical support helps us regularly. We have not had any big issues, so overall, no problems.
Read full review of Delinea Secret Server »
Anonymous User
Security Operations at a tech company
Customer Service: Customer service is excellent. Customer relations and tech support have both been quick to respond...
Read full review of Delinea Secret Server »
Anonymous User
Director at a tech services company
Their technical support is all right. Some of the open-source stuff isn't supported properly, but generally, it is...
Read full review of Delinea Secret Server »
Anonymous User
Principal Solutions Architect at a computer software company
Nothing about technical support gave me room for pause.
Read full review of Delinea Password Reset Server »
Anonymous User
DevOps Lead at a computer software company
I do not have any experience with technical support because I am not the person managing the product. We do have an...
Read full review of Delinea Secret Server »
Sharkrit Impat
Head of Platform Engineering at a computer software company
They are pretty good when it comes to basic support. If you have questions or concerns beyond the basic support you...
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
Availability of technical support has always been a concern.
Read full review of Delinea Secret Server »
Anonymous User
Enterprise Architect - Information Security at a transportation company
The technical support is quite good. When I was implementing this solution, they were able to assist me and did a...
Read full review of Delinea Privileged Access Service »
Anonymous User
Technical Engineer at a tech services company
Their technical support is very good. If you run into problems with the deployment, for example, then they will help...
Read full review of Delinea Privileged Access Service »
Anonymous User
Technical Engineer at a tech services company
The technical support is excellent.
Read full review of Delinea Privileged Access Service »
Anonymous User
Assistant Technical Manager at a tech services company
Technical support is good. There is always somebody available to assist us with issues.
Read full review of Delinea Secret Server »
Anonymous User
SE & Manager Of Internal Systems at a tech services company
Technical support is good. Online and offline documentation is clear and well written. Support technicians are...
Read full review of Delinea Secret Server »
Anonymous User
VP - Enterprise Solutions at a comms service provider
Their technical support is good.
Read full review of Delinea Secret Server »
Anonymous User
Principal Solutions Architect at a computer software company
Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this...
Read full review of Delinea Secret Server »
Pathi Venkant
Security consultant at a financial services firm
We can't say that technical support is good because they respond according to their time zone, and we are not in the...
Read full review of Delinea Secret Server »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Delinea Secret Server »
Anonymous User
Senior Security Engineer at a insurance company
The technical support needs improvement. For example, if you have any problems on the server configuring the IIS,...
Read full review of Delinea Secret Server »
Anonymous User
System Analyst at a computer software company
Technical support is very good.
Read full review of Delinea Password Reset Server »
Anonymous User
Product Security Engineer
I have only used technical support once and it wasn't bad. It was slower than I wanted, but I don't think it was bad.
Read full review of Delinea Secret Server »

Review 1 of 30

MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »
Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Nima Nazaralipour
Managing Director at Fara Computer
I don't get support from Parallels.
Read full review of Parallels Access »
JohanSkibdahl
CEO at Etcetera Networks
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
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Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
-Jeremy Hallock
Datacenter Engineer at Freelancer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
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Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 18

Technical Support

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