Compare Delinea vs Omada

Delinea

Based on 68 reviews.

Omada

Based on 54 reviews.

Sample Customers

Omada Identity

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing

Popular Solutions

Delinea Secret Server

9 reviews

Delinea Privileged Access Service

3 reviews

Delinea Authentication Service

1 reviews

Omada Identity

29 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Reena Bhardwaj
Senior Quality Analyst at a retailer
My main use cases for Delinea Secret Server revolve around implementing it for our Privileged Access Management,...
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Francesco Panacea
Senior Consultant at a consultancy
I use the product to secure the system administrators' access to the crown jewels of the customer.
Read full review of Delinea Authentication Service »
Francesco Panacea
Senior Consultant at a consultancy
I typically use Delinea Privileged Access Service within my IT infrastructure management for consulting, to secure...
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Review 1 of 3

Lars Henrik Jensen
Lead Cyber Security Architect at a consultancy
My clients appreciate the user-friendly interface of Omada Identity. Currently, I'm working for a Norwegian client...
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Review 1 of 1

Customer Service

Reena Bhardwaj
Senior Quality Analyst at a retailer
I have not contacted the support from Delinea Secret Server.
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ChrisMorrison
Technical Engineer at a tech services company
The technical support is excellent.
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Gantavya Sharma
Server Projects and Operations Administrator at a comms service provider
I rate customer service and support as six out of ten.
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Fernando Gonzalez Perez
Identity and Access Management Specialist at a computer software company
I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.
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ChrisMorrison
Technical Engineer at a tech services company
Their technical support is very good. If you run into problems with the deployment, for example, then they will help...
Read full review of Delinea Privileged Access Service »
Udana Kasiwatte
Solutions Strategist at a tech consulting company
Responsive, knowledgeable, and professional
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NajibulIslam
Technical Account Manager (Information Security) at a security firm
While support is good, sometimes the documentation, especially for newer features, is not. That can be a challenge....
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Tor Nordhagen
Executive Director at a consultancy
The technical support for Thycotic is very good as might be expected. The members of the support team that I have...
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Francesco Panacea
Senior Consultant at a consultancy
My thoughts about support of Delinea in general are that they are so so.
Read full review of Delinea Privileged Access Service »
Anonymous User
Senior Security Engineer at a insurance company
The technical support needs improvement. For example, if you have any problems on the server configuring the IIS,...
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Mustafizur-Rahman
Senior Cyber Security Engineer at a tech services company
Technical support could be better. The support centers can't solve the issues. On a scale from one to five, I will...
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Anonymous User
Consultant
The technical support by Delinea was good.
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Himanshu-Gupta
Senior System Analyst at a government
The customer service and support was really good.
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Anonymous User
Director at a tech services company
Their technical support is all right. Some of the open-source stuff isn't supported properly, but generally, it is...
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Zebulon Griggs
Chief Executive Officer at a tech services company
I would rate them a nine out of 10. You get forwarded around a bit, but you actually get somebody who can really help...
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Eman Imad
Technical support engineer at a computer software company
The technical support services are excellent.
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Anonymous User
Enterprise Architect - Information Security at a transportation company
The technical support is quite good. When I was implementing this solution, they were able to assist me and did a...
Read full review of Delinea Privileged Access Service »
Peter Rajic
Technology Infrastructure Senior Analyst at a educational organization
I have not contacted technical support. We had our representative involved, and he brought in a technical person to...
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Anonymous User
System Analyst at a computer software company
Technical support is very good.
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Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
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Anonymous User
Manager at a consultancy
We haven't used technical support.
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Pathi Venkant
Security consultant at a financial services firm
We can't say that technical support is good because they respond according to their time zone, and we are not in the...
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Anonymous User
Principal Solutions Architect at a computer software company
Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this...
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Anonymous User
DevOps Lead at a computer software company
I do not have any experience with technical support because I am not the person managing the product. We do have an...
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FabioPericoli
Director / Engineer at a tech services company
Technical support is fine but as I said, it could be a little more friendly.
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Anonymous User
Principal Solutions Architect at a computer software company
Nothing about technical support gave me room for pause.
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Darius Radford
Principal Solutions Architect at a computer software company
The technical support is good. They were able to give us support when we needed it.
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Sharkrit Impat
Head of Platform Engineering at a computer software company
Technical support from Delinea is good. I used the professional service at the beginning, and so far, there have been...
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Siddiq Mohiuddin Mohammed
Team Lead, System Infrastructure at a manufacturing company
The solution's technical support is good.
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Sharkrit Impat
Head of Platform Engineering at a computer software company
They are pretty good when it comes to basic support. If you have questions or concerns beyond the basic support you...
Read full review of Delinea Secret Server »

Review 1 of 30

Vuyolethu Sithatu
Senior IT Support Technician at a manufacturing company
The customer support for Omada Identity is excellent. We interacted with a company called Integral, who provide...
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Ilanguak Olsen
Owner at a tech services company
My team contacts Omada Identity technical support whenever there's an error or a hiccup. There's a ticketing system...
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Espen Bago
Identity and Access Program Owner at a government
I have interacted with them because we had used the vendor instead of a third-party integrator, which worked well for...
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Carsten Eiberg
IAM Security Specialist (Omada Specialist) at a insurance company
I rate Omada's support a nine out of ten. They respond in under an hour if we have a serious issue.
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Thieu Ackermans
IT System Admin at a educational organization
The technical support is the best.
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Pernilla Hulth
IAM Project Manager (Independent) at a retailer
I rate Omada support 10 out of 10.
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Anonymous User
Client platform engineer at a energy/utilities company
I rate Omada support 9 out of 10. We haven't had an SLA in place for long. They respond quickly when we submit...
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Anonymous User
Senior Systems Consultant at a retailer
On average, the technical support is good.
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Sudhik Kathariya
Senior Developer at a tech services company
I would rate the support of Omada Identity as a six out of ten.
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Tomas S.
Product Owner at a financial services firm
I rate Omada 9 out of 10 for support. They respond quickly and provide good answers. They will look into it for us if...
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Anonymous User
Service Manager - IT Tools and Solutions, IT Contract Management, Super User Network Manager at a mining and metals company
OK, with complex questions from us.
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Anonymous User
SQL Server Consultant at a tech services company
I have had no problem with technical support. I have enrolled two similar people, with access to their partner...
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Arun Kothanath
Chief Security Strategist at a tech services company
The Omada product documentation could use a good uplift. Some documentation is outdated as well as other...
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Anonymous User
Director, Identity and Access Management at a computer software company
While I appreciate that Omada's technical support surpasses my prior experiences, their response times can sometimes...
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Anonymous User
Solution Architect IAM at a energy/utilities company
If you are contacting them for a major issue, the support is good. If it is a more simple question, it could take up...
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Anonymous User
Security Architect at a tech company
Because we are still in the rollout stage, we mainly work directly with our customer success manager. A few tickets...
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Arno Stolwijk
Partner bij Navaio IT Security at a tech services company
They know what they are doing when setting up the business because this is their core business. There is no waiting...
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Anonymous User
Senior Consultant at a government
Their technical support is good, but there is room for improvement. One problem that we have discussed with Omada...
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Anonymous User
Manager at a manufacturing company
We do not contact their technical support directly because we have a service agreement already in place with them...
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Anonymous User
IT Expert Identity and Access Management at a retailer
We had special contact within Omada, so their support was always very good throughout the years. When Omada got...
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User:720332
IT Security Consultant at a computer software company
I rate our support a seven out of ten. We do not get support directly from Omada. Instead, we use a partner. They're...
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Marc Plagge
IAM Product Owner at a transportation company
The technical support team has specific response times. Additionally, we have an Omada consultant present on our site...
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Angéla
Senior IAM Specialist at a government
We have a consultant from Traxion. He helps us with everything related to Omada. If there is something wrong, we go...
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Sudhik Kathariya
Senior Developer at a tech services company
Their support is good. It is not the best. They could do better in terms of response time and knowledge.
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Angéla
Senior IAM Specialist at a government
Right now, I don't feel that I have any influence on the features that they are delivering to us. My supplier has...
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Anonymous User
IAM Solution repsonsible at a retailer
I rate Omada support a seven out of ten. Sometimes it takes them too long to get back to us regarding smaller issues,...
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Anonymous User
IT Analyst at a manufacturing company
I often communicate with the technical support of Omada Identity regarding maintenance. There is maintenance every...
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Anonymous User
IAM Consultant at a computer software company
I personally have not contacted their support because I don't support our Omada current clientele but our clients...
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Anonymous User
Works at a financial services firm
The technical support team is constantly working to improve, but resolving complex issues can still be...
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Anonymous User
Functioneel beheerder IAM/PAM/AD/AAD bij DELA corporation at a tech services company
My team contacts the support team. The support is slow.
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Review 1 of 30

Technical Support

No Data Available

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