Compare DataDirect Networks vs Veritas

DataDirect Networks

Based on 14 reviews.

Veritas

Based on 332 reviews.

Sample Customers

DDN IME

ICR, MLB, Toyota Technical Development Corporation

HubStor

York Hospital, Delphinus Medical Technologies, City Year

Popular Solutions

1 reviews

1 reviews

1 reviews

7 reviews

6 reviews

Veritas NetBackup Appliance

13 reviews

Top Industries

Construction Company

16%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

13%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Chief Architect at a tech services company
I am a system integrator, and my customers are using EXAScaler as the de facto parallel file system for Google Cloud....
Read full review of EXAScaler »
Anonymous User
L3 Storage Engineer at a consultancy
We use IntelliFlash products for larger environments, like Qatar Airways. They have large scalability and use more...
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
This is for AI training cluster. The customer is using DDN as a default de facto standard for their AI cluster.
Read full review of DDN EXA5 »

Review 1 of 3

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
RahulSharma8
Storage Platform Engineer at Expedia Group
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
MohamedFekry
Enterprise Architect at vertowave

Read full review of Veritas NetBackup Appliance »
Piyush Khandelwal
Senior Consultant at a financial services firm
We are using Veritas NetBackup IT Analytics on physical infrastructure. We are not using it for any virtual or cloud...
Read full review of Veritas NetBackup IT Analytics »

Review 1 of 5

Customer Service

Anonymous User
Senior Systems Engineer / Projects Lead at a tech services company
I would give technical support a rating of 7/10.
Read full review of DDN IntelliFlash »
Anonymous User
IT Manager at a agriculture
When we first got the product, support was amazing, however, that is no longer the case. Technical support is bad....
Read full review of DDN IntelliFlash »
Anonymous User
Solution Architect at a comms service provider
It's excellent.
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
I'm not seeing real cases of complaints from the customer side. People are happy with the service.
Read full review of DDN EXA5 »
Anonymous User
Consultant at a tech services company
The technical support team is perfect. They are fast and competent.
Read full review of DDN IntelliFlash »
Anonymous User
Lead Systems Engineer at a retailer
Technical support is horrible. Their support is not able to handle the volume of issues. It's indirectly affecting...
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
I would rate customer support around eight or nine out of ten. They are specialized and provide fine support.
Read full review of EXAScaler »
Anonymous User
System Architect at a tech services company
Technical support is quite good, even though there is room for improvement.
Read full review of DDN IntelliFlash »
Anonymous User
IT Director at a tech vendor
For the previous box we used tech support on a couple of occasions, and we used their tech support to do the...
Read full review of DDN IntelliFlash »
Anonymous User
IT Manager at a wholesaler/distributor
Support has been good, although we haven't needed to use it much.
Read full review of DDN IntelliFlash »
Anonymous User
L3 Storage Engineer at a consultancy
The customer service and support respond within five to ten minutes whenever there's an issue.
Read full review of DDN IntelliFlash »

Review 1 of 11

Islam Hamed
General Manager at EGPC
I've personally dealt with technical support in the past and I can say that I'm satisfied with their service. They...
Read full review of Veritas NetBackup Appliance »
Sarang Nagmote
Deputy Vice President - IT at TransUnion
Customer service has been good so far. I can relate to giving it an eight out of ten.
Read full review of Veritas Backup Exec »
RishiPandit
Lead - Technical Services at Impetus
I used customer service and support frequently during the initial setup because I was new to the product. Veritas...
Read full review of Veritas NetBackup Appliance »
MihaiAlexandru
Unemployed at a manufacturing company
We've never used technical support. I can't speak to how helpful they are if there are issues.
Read full review of Veritas Data Insight »
Mashood Atitebi
Global Core Infrastructure Engineer at Finning International Inc
We have local support. We are not connected directly to Veritas’s support team.
Read full review of Veritas NetBackup Appliance »
Demetris Nicolaou
Manager, Computer Division at Hellenic Technical Enterprises Ltd
I'm facing challenges with Veritas support in Cyprus because the company is not directly present here. Instead, they...
Read full review of Veritas NetBackup Appliance »
SamuelThomas
Consultant at Key Information Technology L.L.C.
Technical support and response times are weaker now. I think they will resolve this problem as soon as possible,...
Read full review of Veritas NetBackup Appliance »
Nicco Putra
Alliance Manager at Berca Hardaya Perkasa
The remote support and their support center are good. The knowledge base provided on their website is also very helpful.
Read full review of Veritas NetBackup »
Anonymous User
Assistant Vice President Information Technology at a financial services firm
I feel technical support could be better. When we first started making use of the solution, we had the benefit of...
Read full review of Veritas NetBackup Appliance »
Anonymous User
CEO at a tech services company
I used technical support years ago and it was good. The 2012 edition was bad but technical support really tried to...
Read full review of Veritas Backup Exec »
Anonymous User
Senior Technical Manager at a manufacturing company
Customer Service: Excellent, we had on sight SME for new releases, migrations that knew the product well. Technical...
Read full review of Veritas Volume Replicator [EOL] »
Anonymous User
Symantec Business Critical Engineer at a tech services company
NetBackup support isn't great, but it's not the worst, either.
Read full review of Veritas NetBackup »
Olivier Mougin
Architecte Backup at a comms service provider
It is important, when we chose a solution, that the customer service/technical support team could help us when we...
Read full review of Veritas NetBackup »
Stoengi67
Storage Engineer at a insurance company
For specific appliances, support is very good.
Read full review of Veritas NetBackup Appliance »
M Amin Anwar
Sr. Technical Support Consultant at a computer software company
The technical support is okay although we sometimes get caught in the crossover between shifts and our case gets...
Read full review of Veritas System Recovery »
Reda Hassan
Senior IT Infrastructure Engineer at a government
8 out of 10.
Read full review of Veritas NetBackup »
Andre Isaacs
ICT Director at SSA
The customer service and support are excellent. There was one technical issue, and their response was exceptional.
Read full review of Veritas NetBackup Appliance »
Anonymous User
System Engineer at a energy/utilities company
I have never spoken with technical support.
Read full review of Veritas Alta SaaS Protection »
Muksith Thangal
Backup and Storage Specialist at a sports company
I've had vast experience with technical support. Most of the time, I'm pretty happy with their support. I would say...
Read full review of Veritas NetBackup Appliance »
Anonymous User
F.3 - Information Services Department at a government
The technical support from Veritas is good. I would rate my experience with support at eight, where one is bad and...
Read full review of Veritas Enterprise Vault »
Nuno Maia
Backup administrator at a government
The customer service and support team is good. The support is straightforward and always available. However, one...
Read full review of Veritas NetBackup »
Saravanan Jaganathan
Backup & Storage Architect at a pharma/biotech company
Technical support is not good. They are not quick, it could be faster. You don't get any support quickly. You have to...
Read full review of Veritas NetBackup »
M Amin Anwar
Sr. Technical Support Consultant at a computer software company
The technical support could improve.
Read full review of Veritas Access Appliance »
Anonymous User
Director
When I worked at Veritas I was technical support, so I know their processes quite well. I don't know if they've...
Read full review of Veritas Alta SaaS Protection »
Anonymous User
Network Engineer at a manufacturing company
I would give technical support a rating of nine out of 10.
Read full review of Veritas Backup Exec »
Anonymous User
IT Network Analyst at a manufacturing company
I have never used technical support personally just yet. The previous administrator had to for a couple of different...
Read full review of Veritas Backup Exec »
Anonymous User
Presales Engineer at a tech services company
Not being an end-user, I have not had experience with technical support.
Read full review of Veritas NetBackup »
MS Alam
System Administrator at Abdullah Al-Othaim Markets
The technical support is very good. They give us very good support. We don't have any problems with support.
Read full review of Veritas Backup Exec »
Anonymous User
Information Technology Infrastructure Team Lead at a tech services company
I would rate technical support a seven out of ten. At times, you will receive helpful and fast support, and other...
Read full review of Veritas NetBackup »
Anonymous User
Solutions Platform Architect at a retailer
We have a very strong team and haven't had to log many calls with technical support.
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

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