Compare DataDirect Networks vs Veritas

DataDirect Networks

Based on 14 reviews.

Veritas

Based on 332 reviews.

Sample Customers

DDN IME

ICR, MLB, Toyota Technical Development Corporation

HubStor

York Hospital, Delphinus Medical Technologies, City Year

Popular Solutions

1 reviews

1 reviews

1 reviews

9 reviews

6 reviews

Veritas NetBackup Appliance

14 reviews

Top Industries

Construction Company

15%

Manufacturing Company

10%

Financial Services Firm

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Chief Architect at a tech services company
I am a system integrator, and my customers are using EXAScaler as the de facto parallel file system for Google Cloud....
Read full review of EXAScaler »
Anonymous User
L3 Storage Engineer at a consultancy
We use IntelliFlash products for larger environments, like Qatar Airways. They have large scalability and use more...
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
This is for AI training cluster. The customer is using DDN as a default de facto standard for their AI cluster.
Read full review of DDN EXA5 »

Review 1 of 3

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
RahulSharma8
Storage Platform Engineer at Expedia Group
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
Sammy Githinji
Technical Manager at Rigor Systems Limited
Mainly, our use case for Veritas NetBackup Appliance is backup for virtual environments as well as databases.
Read full review of Veritas NetBackup Appliance »
Piyush Khandelwal
Senior Consultant at a financial services firm
We are using Veritas NetBackup IT Analytics on physical infrastructure. We are not using it for any virtual or cloud...
Read full review of Veritas NetBackup IT Analytics »

Review 1 of 5

Customer Service

Anonymous User
Consultant at a tech services company
The technical support team is perfect. They are fast and competent.
Read full review of DDN IntelliFlash »
Anonymous User
Lead Systems Engineer at a retailer
Technical support is horrible. Their support is not able to handle the volume of issues. It's indirectly affecting...
Read full review of DDN IntelliFlash »
Anonymous User
IT Manager at a wholesaler/distributor
Support has been good, although we haven't needed to use it much.
Read full review of DDN IntelliFlash »
Anonymous User
IT Manager at a agriculture
When we first got the product, support was amazing, however, that is no longer the case. Technical support is bad....
Read full review of DDN IntelliFlash »
Anonymous User
L3 Storage Engineer at a consultancy
The customer service and support respond within five to ten minutes whenever there's an issue.
Read full review of DDN IntelliFlash »
Anonymous User
IT Director at a tech vendor
For the previous box we used tech support on a couple of occasions, and we used their tech support to do the...
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
I would rate customer support around eight or nine out of ten. They are specialized and provide fine support.
Read full review of EXAScaler »
Anonymous User
Senior Systems Engineer / Projects Lead at a tech services company
I would give technical support a rating of 7/10.
Read full review of DDN IntelliFlash »
Anonymous User
System Architect at a tech services company
Technical support is quite good, even though there is room for improvement.
Read full review of DDN IntelliFlash »
Anonymous User
Solution Architect at a comms service provider
It's excellent.
Read full review of DDN IntelliFlash »
Anonymous User
Chief Architect at a tech services company
I'm not seeing real cases of complaints from the customer side. People are happy with the service.
Read full review of DDN EXA5 »

Review 1 of 11

OmobolajiOlaloku
Senior Enterprise System Engineer at a financial services firm
The support from Veritas Backup Exec could improve. The support we receive is offsite, and at times when we have an...
Read full review of Veritas Backup Exec »
Tasos Skaltsas
IT Systems Engineer at a maritime company
When I open a case, someone from support connects to my system in less than two hours, and within the day, we solve...
Read full review of Veritas NetBackup »
Islam Hamed
General Manager at EGPC
I've personally dealt with technical support in the past and I can say that I'm satisfied with their service. They...
Read full review of Veritas NetBackup Appliance »
Burak Pehlevan
SaaS Infrastructure Manager at a computer software company
We don’t have much recent experience in technical support. We haven’t used them in the last 12 months or the past...
Read full review of Veritas Backup Exec »
Daniel Ogola
Cloud Architect at Technology Associates Limited
Support is outsourced through a third-party vendor. I presume they should be excellent. It's a South African company,...
Read full review of Veritas Alta SaaS Protection »
VijayPandey
Presales System Engineer at Eden Infosol Pvt Ltd
The technical support for Veritas Backup Exec is very nice. Whenever we have called them, they have supported us on...
Read full review of Veritas Backup Exec »
EddieNyimbwa
Managing Director at Modelink Zambia Limited
The technical support services could be better.
Read full review of Veritas NetBackup Appliance »
Andrea Trespidi
Storage & Backup Engineer at a tech vendor
I usually go directly to the vendor for Veritas NetBackup Appliance. We have technical account managers for Veritas...
Read full review of Veritas NetBackup Appliance »
SysA560465
Systems Analyst at a comms service provider
Their support is pretty good.
Read full review of Veritas NetBackup »
Anonymous User
IT Specialist at a energy/utilities company
The few times that I had to contact technical support had been a bit cumbersome. You had to keep calling and you just...
Read full review of Veritas Backup Exec »
Anonymous User
Trainee em T.I. at a tech services company
I haven't really used technical support. I wouldn't be able to effectively comment on how their services are or if...
Read full review of Veritas NetBackup »
Algimantas Slabada
IT Architect at a computer software company
Their technical support is very good. We have not had many issues, but it's okay.
Read full review of Veritas Backup Exec »
Anonymous User
IT Cloud Architect
I think that customer support is okay.
Read full review of Veritas Backup Exec »
Anonymous User
Assistant Vice President Information Technology at a financial services firm
I feel technical support could be better. When we first started making use of the solution, we had the benefit of...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Presales Engineer at a tech services company
I have not had end-user experience with the Veritas technical support.
Read full review of Veritas Backup Exec »
ABDUL RAHIM
Technical lead at Wipro Limited
I work with multiple backup tools, and Veritas is in the middle. The support isn't great.
Read full review of Veritas NetBackup Appliance »
Anonymous User
Product Manager at PC Store
Technical support has been great.
Read full review of Veritas Alta SaaS Protection »
Shashikant Patel
IT Manager at Canara Robeco
My company has not faced any issues with Veritas System Recovery, so we never had a reason to reach out to Veritas's...
Read full review of Veritas System Recovery »
Nagesh Agnihotri
IT Engineer at HPPL
I have never been in touch with technical support. We have never had any issues at all.
Read full review of Veritas Access »
Ibrahim Jekhine
Consultant at MTN
The support from Veritas NetBackup is very good. They provide valuable assistance with best practices, although...
Read full review of Veritas NetBackup »
Ajoy Felix
IT admin at kfmb
We haven't been in touch with technical support.
Read full review of Veritas NetBackup Appliance »
Reda Hassan
Senior IT Infrastructure Engineer at a government
8 out of 10.
Read full review of Veritas NetBackup »
Saravanan Jaganathan
Backup & Storage Architect at a pharma/biotech company
Technical support is not good. They are not quick, it could be faster. You don't get any support quickly. You have to...
Read full review of Veritas NetBackup »
Anonymous User
IT admin at a financial services firm
While technical support is good, it takes them a long time, for reasons unbeknownst to me, to resolve issues, which...
Read full review of Veritas NetBackup »
Anonymous User
Director Of Operations at a tech services company
Technical support is fine. In Turkey, we're able to get support quite easily.
Read full review of Veritas Alta SaaS Protection »
Gireesan C
Senior Manager at Datamatics Global Services Limited
Veritas' technical support is okay; not remarkable. The documentation is okay as well.
Read full review of Veritas Backup Exec »
Anonymous User
Senior Account Manager at a tech services company
My colleagues in the engineering department handle this area.
Read full review of Veritas NetBackup »
Anonymous User
Technical Support Engineer at a tech services company
The solution could improve the support they provide.
Read full review of Veritas Backup Exec »
Ahmed Sabry
Team Leader at a financial services firm
Technical support could be improved, the knowledge base is quite low and it's complicated to deal with them.
Read full review of Veritas NetBackup Appliance »
Shazlina Ahshrup
Project Manager at Szar Solutions Sdn. Bhd.
The quality of technical support has decreased over time with slower response times compared to before.
Read full review of Veritas NetBackup IT Analytics »

Review 1 of 30

Technical Support

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