Compare LevelBlue vs McAfee

LevelBlue

Based on 180 reviews.

McAfee

Based on 142 reviews.

Sample Customers

SecureTrust Data Loss Prevention

New York Hotel, Hungry Howies, InterGraph, Schiotzky's, Magnolia Hotels, Qdoba Mexican Grill

Trustwave Next Generation Firewall

Manna Enterprises

Trustwave Managed Security Services

Manna Enterprises

LevelBlue

Childrens Health System of Texas

SecureTrust Network Access Control

Magnolia Hotels

Trustwave DbProtect

Pax World Investments, Crest Savings Bank, Magnolia Hotels

McAfee Total Protection for Data Loss Prevention

Kleberg Bank

McAfee Complete Data Protection

Xcel Energy

Popular Solutions

USM Anywhere

2 reviews

Cybereason Endpoint Detection & Response

2 reviews

Alert Logic MDR

4 reviews

McAfee ePolicy Orchestrator

2 reviews

McAfee Complete Data Protection

4 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Top Industries

Construction Company

24%

Outsourcing Company

16%

Comms Service Provider

Financial Services Firm

Outsourcing Company

14%

Construction Company

13%

Financial Services Firm

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 5

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

Peter Nowak
Business Development Manager for Cybereason at Bechtle
Customer service is rated as a five out of ten. When they work and reach the right level, they are helpful, but...
Read full review of Cybereason XDR »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
The partner that we liaised with during deployment manages any issues. We raise a ticket, push it to them, and work...
Read full review of USM Anywhere »
Anonymous User
AVP & Information Security Officer at a financial services firm
Customer Service: Customer service is excellent, very responsive, and they know their product. Technical Support:...
Read full review of USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
SOC Analyst II at Shatter I.T.
AV support has never been anything less than amazing.
Read full review of USM Anywhere »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of Alert Logic MDR »
Chauncey Taylor
Network Security Engineer at Modec Inc
Technical support is pretty decent with Alert Logic. The engineers behind the scenes, when I have called them, have...
Read full review of Alert Logic MDR »
Anonymous User
IT Assistant at a financial services firm
Customer Service: 10, they have great customer Service Technical Support: 10
Read full review of USM Anywhere »
Anonymous User
Delivery Manager at a tech services company
Customer Service: Customer service is available 8 to 5 EDT. In emergency cases, it is difficult to reach them....
Read full review of USM Anywhere »
Anonymous User
Security Architecture and Operations Lead at a university
Customer Service: Customer service is excellent! Always very responsive. Technical Support: Technical support is...
Read full review of USM Anywhere »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Consultant at a tech services company
Their support has been good. I've always had good interactions with them.
Read full review of USM Anywhere »
Anonymous User
SOC Lead / Sr. SOC Analyst at a tech services company
5 Stars
Read full review of USM Anywhere »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
IT Security Administrator at a local government
They're very good.
Read full review of USM Anywhere »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of Trustwave DbProtect »
Subramaniam L.
Senior Talent Sourcer, Digital at Digitaltrack
We have an account manager located in the UK who helps in getting the right technical person for emergencies. There...
Read full review of USM Anywhere »
Anonymous User
SOC Intrusion Analyst at a tech services company
10/10 - the AlienVault team is great, and the community is very active.
Read full review of USM Anywhere »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security Architect at a healthcare company
7/10
Read full review of USM Anywhere »
Anonymous User
Security Administrator at a financial services firm
Customer Service: This is an area that could be improved. Technical Support: This is an area that could be improved....
Read full review of USM Anywhere »
Anonymous User
Network Engineer II at a healthcare company
I've not had to contact them yet.
Read full review of USM Anywhere »
Anonymous User
Technical Writer at a tech services company
Customer Service: Impressive. Technical Support: Great.
Read full review of USM Anywhere »
Anonymous User
Network Administrator at a tech services company
Customer Service: I would give customer service a rating of four out of five. Technical Support: I would give...
Read full review of USM Anywhere »
Anonymous User
I.T. Manager at a non-profit
Tech support has been a bit slow lately, and the level-1 techs do not have all the power they should have.
Read full review of USM Anywhere »

Review 1 of 30

BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
JohnBlack
Founder and CEO at Offset3, LLC
The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly...
Read full review of McAfee ePolicy Orchestrator »
Irshad Kazi
Lead Technical Consultant at ITC Infotech
I would rate tech support a five out of ten. When our company is in the process of resolving patching issues, and on...
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
Inspira provides both technical support and maintenance. They have a specialist, a special engineer, who handles it...
Read full review of McAfee Web Protection [EOL] »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
Binu Haneef
System Administrator at Sky News Arabia
The technical support from McAfee ePolicy Orchestrator was very good with technically efficient professionals...
Read full review of McAfee ePolicy Orchestrator »
Jean-Luc Des Groseilliers
Owner at JLDG
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Storage Engineer at 22by7
Technical support is absolutely fine. I have very good friends in support. Most of the time, most of my friends are...
Read full review of McAfee Complete Data Protection »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
System Engineer at Inbox Business Technologies
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information Technology Security Consultant at Infosec Consulting ltd
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Lead Cyber Security Consultant at a security firm
The most important thing is how they enable our team. They provide us with good support during the pre-sales stages.
Read full review of McAfee Complete Data Protection »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Sambhaji Bhosale
Cyber security consultant at a tech vendor
The technical support has been excellent with no reported issues.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Anonymous User
Managing Director at a consultancy
Technical support is handled via our partner. They helped us implement and manage the solution. We go through them...
Read full review of McAfee MVISION Mobile »
Ermal Galo
Information Security Officer at a financial services firm
We haven't required technical support in the last few years. Everything that has to be done, we have done it by...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Marketing Specialist II at Harman International
When we raise a ticket with the support they respond based on the severity of the matter. I rate the support from...
Read full review of McAfee ePolicy Orchestrator »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 30

Technical Support

No Data Available

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