Compare CyberArk vs Securonix Solutions

CyberArk

Based on 335 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Popular Solutions

CyberArk Privileged Access Manager

42 reviews

CyberArk Endpoint Privilege Manager

13 reviews

CyberArk Identity

12 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Computer Software Company

10%

Manufacturing Company

10%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Atul-Gujar
CyberArk manager at a comms service provider
We are working with CyberArk solutions such as PAM on-premises. We are working with CyberArk Privileged Access...
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Hariharan Thangasamy
Cybersecurity Delivery Analyst at Accenture
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Manojkumar Reddy
Associate Technology Consultant at a tech vendor
CyberArk Secure Cloud Access is our primary solution for access identity management across different cloud platforms...
Read full review of CyberArk Secure Cloud Access »
Padmanabha Hegde
Manager at a computer software company
For privileges itself, I, as a Windows administrator, can connect to a laptop or desktop, and I need multi-factor...
Read full review of CyberArk Endpoint Privilege Manager »
Ebin_Abraham
Data Engineer at Baker Hughes
CyberArk IGA Powered by Zilla serves as our main tool for access review, certification, and governance of non-human...
Read full review of CyberArk IGA Powered by Zilla »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Jan Strnad
Security Architect at AutoCont CZ a. s.
In terms of the technical support for CyberArk Privileged Access Manager, I sometimes contact the service engineer in...
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Gary Jolley
PAM Architect at GCA
Technical support is awesome! CyberArk has excellent technical support. They may not be timely. They're not quick,...
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S Azeem
Senior Technology Manager at a outsourcing company
They charge reasonable money for the features they provide. The price is reasonable for the product.
Read full review of CyberArk Identity »
Ali Hatamleh
IT operations manager at a tech services company
I would rate customer support a nine on a scale.
Read full review of CyberArk Privileged Access Manager »
Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I've contacted CyberArk Endpoint Privilege Manager technical support, and I'd rate support as seven out of ten....
Read full review of CyberArk Endpoint Privilege Manager »
Vishnu Ramachandra
Security Engineer at Suraksha
CyberArk Identity's technical support needs to know its own product well enough before telling others how it works....
Read full review of CyberArk Identity »
Julio Montero
Access Management Analyst at Telefónica
I have contacted technical support. We used their help with virtual machines that CyberArk gives. I had one machine...
Read full review of CyberArk Identity »
Jonathan Hawes
CyberArk PAS Administrator at L3Harris Technologies
There are two specific organizations within CyberArk that can provide customer assistance. The customer success team...
Read full review of CyberArk Privileged Access Manager »
Jayasree Sriram
Security Delivery Analyst at Accenture
Over three years, we only created two tickets, and their customer support was excellent. They respond immediately to...
Read full review of CyberArk Endpoint Privilege Manager »
Ebenezer D
Network Security & Data Management Admin at Digitaltrack
Technical support does not cause us issues. They are supporting us just fine. Presently, they are very good. That...
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Kevin Elwell
Security Analyst at a retailer
Technical support has been very responsive in navigating challenges. It is very easy to open a ticket.
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Anonymous User
Senior Technical Trainer at a tech services company
Technical support is average. They are not so great, because the first level support partner or distributor has to...
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Anonymous User
Technical Manager, System Division at a tech services company
Technical support is good. They have good technical teams around the world including southeast Asia.
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Anonymous User
Technical Lead at a tech services company
Technical support is quite efficient and they always provide a timely response.
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Rohan Basu
IT Manager at a tech services company
Technical support for CyberArk Privileged Access Manager is responsive. As for their timelines for completing...
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Anonymous User
Systems Admin II at a transportation company
For the most part, technical support is very knowledgeable. Sometimes, you get the one person whom you might have to...
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Anonymous User
Network Security Consultant at a comms service provider
Due to meaningless error messages, it is not possible to repair non-trivial errors without support. However, with...
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Ebin_Abraham
Data Engineer at Baker Hughes
The support team of CyberArk IGA Powered by Zilla is very helpful; as soon as we create a ticket, they reach out...
Read full review of CyberArk IGA Powered by Zilla »
TeguhBudyantara
Professional Services Manager at PT Korelasi Persada Indonesia
I have not used the support from CyberArk Endpoint Privilege Manager.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Senior Security Engineer at a tech services company
The support is definitely great. It is easy to get somebody on a call or get any of my questions answered, so that's...
Read full review of CyberArk Certificate Manager »
Surajit-Sutradhar
Operation Specialists at a tech vendor
In terms of technical support, CyberArk Privileged Access Manager has provided excellent support without any doubt....
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Anonymous User
SD/Infr Coordinator at a computer software company
I haven't needed any support yet, as it is well documented.
Read full review of CyberArk Privileged Access Manager »
Felicia Ussery
Identity and Access Management Analyst at Security Finance Corporation
The solution has good technical support.
Read full review of CyberArk Identity »
Anonymous User
Presales Engineer/Network Security Technical Consultant at a tech services company
I've never had to reach out to technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technology Architect at a renewables & environment company
We called technical support a few times and they came back to us very quickly. They fixed our problems very quickly....
Read full review of CyberArk Privileged Access Manager »
Aniket-Singh
Senior Engineer at a tech vendor
Support-wise, they are the best. I would rate the technical support for CyberArk Privileged Access Manager a nine out...
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KunalChandel
Corporate Vice President at a insurance company
We've had good relationships with their technical department. My team usually does more engineering. We work with...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information security engineer/ business owner
I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's...
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Delivery Manager at Tech Mahindra Limited
We usually have support along with the licenses that we purchase. That way, whenever there is any kind of an issue...
Read full review of CyberArk Endpoint Privilege Manager »
Tanmay Kaushal
Cyber Security Consultant at a tech services company
Customer Service: CyberArk support is one of the best support I have ever seen. I worked on multiple tools and had a...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
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Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
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GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
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Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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