Compare Creatio vs Progress Software

Creatio

Based on 46 reviews.

Progress Software

Based on 158 reviews.

Sample Customers

Popular Solutions

17 reviews

4 reviews

2 reviews

1 reviews

7 reviews

2 reviews

Top Industries

Comms Service Provider

15%

Construction Company

14%

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

11%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Roman Isakov
Product Owner at a non-tech company
My main use case for Creatio Sales is mostly marketing, and it is primarily for financial organizations. A quick...
Read full review of Creatio Sales »
Julio Falcon
IT-Director (CTO) at No Code Services
In my case, I have one customer using Service Creatio as a service tool to bring support to their customers, and the...
Read full review of Creatio Service »
Braj Singh
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
My main use case for Studio Creatio is defining values and creating automated workflows, with a focus on...
Read full review of Creatio Studio »
Julio Falcón
Product Manager at Nodos Consultores
We use it to send bulk emails like any bulk mailing tool, but where it differs is with the campaign builder....
Read full review of Creatio Marketing »

Review 1 of 4

G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of Progress MOVEit »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Sergey Yakimchuk
Business Development Manager at Terralink
Technical support at Studio Creatio provides good service in terms of partnership, sales, and in terms of starting to...
Read full review of Creatio Studio »
Roman Isakov
Product Owner at a non-tech company
The customer support is solid and always available. The support portal is user-friendly, and tickets are never lost...
Read full review of Creatio Sales »
Bhoobalan Palanivelu
Creatio Technical Consultant at a computer software company
The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of...
Read full review of Creatio Studio »
Yevhen Yukhno
CEO at B-OS, Unipessoal Lda.
The technical support for Creatio could be better and must be better. The company is oriented in its support policy...
Read full review of Creatio Sales »
Julio Falcon
IT-Director (CTO) at No Code Services
Sometimes I have some issues with SLAs, but generally, the Creatio support team is very proactive and effective....
Read full review of Creatio Service »
Douglas Moraes
Consultor De T I at Sylvamo
The customer support for Studio Creatio is good, though I feel that there could be more local contacts in my region...
Read full review of Creatio Studio »
Anatolii Vovniuk
Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council
The support is okay.
Read full review of Creatio Studio »
Roman Isakov
Product Owner at a non-tech company
The customer support for Studio Creatio is great, actually. They are quick enough, and when I need anything to be...
Read full review of Creatio Studio »
Julio Falcon
IT-Director (CTO) at No Code Services
Their customer support service is very efficient. I would rate it ten out of ten.
Read full review of Creatio Studio »
Anatolii Vovniuk
Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council
Customer service and support receive a rating of five due to the combination of not-so-good documentation and...
Read full review of Creatio Service »
Nicolas Bitar
IT Manager
Very helpful, very professional, I like their technical support. I have been dealing with three people so far and...
Read full review of Creatio Sales »
Anonymous User
CRM Consultant
I did reach out for customer support; most of the time they were able to solve the problem. Some of the time it did...
Read full review of Creatio Studio »
Anonymous User
ImDigital at a consultancy
We've contacted technical support a few times and they've been very good. While more difficult questions may take a...
Read full review of Creatio Studio »
Sergiy Parfonov
Software analyst at a comms service provider
My experience with customer support in Studio Creatio is great. We have a manager, and we can ask anything we need,...
Read full review of Creatio Studio »
Richard Monge
Workforce Management Specialist at a consultancy
The customer support of Studio Creatio is perfect. As I mentioned, I was managing under 22 agents through Studio...
Read full review of Creatio Studio »
Anonymous User
ImDigital at a consultancy
Creatio support is good enough. I would rate it eight out of 10.
Read full review of Creatio Sales »
Anonymous User
development developer at a tech consulting company
Creatio Studio's customer support is quite good, depending on the question or the support you need.
Read full review of Creatio Studio »
Neha Manchanda
Creation Developer at Bits In Glass US, Inc.
Customer support for Studio Creatio is adequate. I receive responses within 12 to 24 hours, but there are times when...
Read full review of Creatio Studio »
Anonymous User
Managing Director at a tech services company
Getting the right set of people in Africa for technical support becomes a bit challenging, but their knowledge base...
Read full review of Creatio Studio »
Anonymous User
Acquisitions Leader at a healthcare company
Luckily, we have not had to contact technical support. In the beginning, when we were uncertain and required some...
Read full review of Creatio Studio »
Julio Falcón
Product Manager at Nodos Consultores
I am very happy with their support. They are very proactive, and their academy and documentation are also very good....
Read full review of Creatio Studio »
Braj Singh
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Customer support is quite good.
Read full review of Creatio Studio »
Anonymous User
CEO at PeerSpot
Overall, especially because I'm a partner, we get instant support from the technical team. They're always very...
Read full review of Creatio Sales »
Mark Headley
Manager, Systems Development at a construction company
I don't have too many complaints about the support. They're well-versed and they have a great deal of knowledge of...
Read full review of Creatio Studio »
Julio Falcón
Product Manager at Nodos Consultores
We have used Creatio support and found that they are very responsive. These are experts with Creatio and we are very...
Read full review of Creatio Marketing »
Anonymous User
Associate Consultant at a university
The solution's technical support was very useful for me, and they were also very quick to respond and resolve my...
Read full review of Creatio Studio »
Anonymous User
Creatio AE at a computer software company
The customer support needs mass improvement. I would rate the customer support a one for the free version, three for...
Read full review of Creatio Studio »
Harold Busby
Senior Sales Manager at a tech services company
I would evaluate the customer service and technical support of Sales Creatio as an eight on a scale of one to ten;...
Read full review of Creatio Sales »
Anonymous User
Founder and CEO at Praxi Solutions, Inc.
In general, Sales Creatio's support is fantastic. They are very on the ball. They pay attention to us. They escalate...
Read full review of Creatio Sales »
Julio Falcón
Product Manager at Nodos Consultores
Their technical support is great. They are very competent and very responsive. They know the solution very well....
Read full review of Creatio Studio »

Review 1 of 30

AkshayChaudhari
Data Specialist at TCS
Customer support is excellent. They are available twenty-four hours a day, seven days a week, and provide quick...
Read full review of MarkLogic »
Sumit Mundik
Application Development Senior Analyst at Accenture
We didn't contact them. We did not face any issues where we have to reach out to them or create support tickets for...
Read full review of Progress MOVEit »
Mohamed Rafiq
Manager at DEWA
We had a good experience with their technical support.
Read full review of WhatsUp Gold »
Mohamed Rafiq
Manager at DEWA
Technical support has been very good. They are helpful and responsive, and we are happy with the level of support.
Read full review of WhatsUp Gold »
Utkarsh Varma
Senior Consultant- Manager at EXL Analytics
We contacted support when we had a glitch with the system in the deployment phase and the support team reached out to...
Read full review of Progress MOVEit »
Argha Das
Senior Associate at Cognizant
I didn't need to contact the support because I was actually part of the development team, so I was involved in...
Read full review of Progress MOVEit »
Kiran Raju L
Project Manager at Cognizant
The support is standard, but clients should have their proper quotations for support. For our client, they had two...
Read full review of Progress MOVEit »
Raghvendra Jyothi
Manager Project Management at Capgemini
Technical support is good so I rate support a nine out of ten.
Read full review of Telerik Test Studio »
PeterForster
Senior Consultant at a tech services company
I have never seen a vendor offer such great support to users, to be honest. I rate the technical support a ten out of...
Read full review of Kemp LoadMaster »
SyedKareemuddin
IT Manager at COCA COLA
I did not have good experience with customer service and support.
Read full review of WhatsUp Gold »
Ryan Keimig
RPA Developer / System Solutions Analyst at a financial services firm
You do have to have an account to contact support. They are pretty responsive and also extremely knowledgeable about...
Read full review of Progress MOVEit »
Walter Ochieng Odhiambo
Software Engineer and Tester at Safaricom
We usually work with the Chef teams and community support, who are always willing to assist. We often reach out...
Read full review of Chef »
PramodChaudharyDarwha
Manager at TCS
Customer support is really good. I think they are very reachable and they provide a solution whatever we need. We...
Read full review of MarkLogic »
Joel Backshat
CTO at FCamara
I would rate the technical support as a ten out of ten. Amazon is a great partner.
Read full review of Chef »
Jason Dunn
Systems Administrator at a construction company
Customer service is fast and responsive. Haven't had to use it very often, if at all.
Read full review of Kemp LoadMaster »
Anonymous User
Network Administrator at a transportation company
The support is great.
Read full review of Kemp LoadMaster »
Anonymous User
Systems Engineer at Rochester Regional Health
Technical support is always great for me. They respond quickly when a case is opened online and I have always had a...
Read full review of Kemp LoadMaster »
Anonymous User
Consultant
I would give technical support a rating of 10 out of 10.
Read full review of Progress ShareFile »
Swapnil Chavan
DC Project Delivery Senior Analyst at a financial services firm
We don't really have contact with support. We are not supposed to do this, however, whatever the client is doing...
Read full review of Progress MOVEit »
Anonymous User
Non IT Recruiter at a computer software company
The customer support is good.
Read full review of MarkLogic »
Erik Wie
IKT Konsulent at a government
In terms of customer support, I've only used the service online and I've never had any phone support. I think I only...
Read full review of WhatsUp Gold »
Mahmoud Abd El-Rasol
Network Manager at a financial services firm
I have contacted local support here in Egypt. I had a good experience.
Read full review of WhatsUp Gold »
Anonymous User
Assistant Systems Administrator at a non-profit
We have not had contact with technical support.
Read full review of WhatsUp Gold »
Mohammad Shahid
Citrix Consultant at Alphadata.LLC
We faced some issues during Covid with one of our customers who had deployed in the hybrid mode. They were...
Read full review of Progress ShareFile »
Anonymous User
IT Senior Systems Administrator at a tech consulting company
When I first started, I did contact the technical support team to see whether I could get the new version of the...
Read full review of WhatsUp Gold »
Anonymous User
IT Project Manager at Spirica
Technical support is reactive. We haven't really needed to contact the support except for license renewal.
Read full review of Kemp LoadMaster »
Yevhen Ikonnykov
Senior Software Engineer at a aerospace/defense firm
We have a paid version of this solution but have never contacted technical support. We haven't needed to.
Read full review of WhatsUp Gold »
Muhammed Shafi
CCIE Certified Engineer at a tech services company
Four out of 10.
Read full review of WhatsUp Gold »
MohamadBadran
Senior Systems Engineer at a real estate/law firm
The technical support is great. They are knowledgeable on the technical level, responsive, and give you the solution...
Read full review of Kemp LoadMaster »
Anonymous User
Vice President Strategic Development at a hospitality company
Technical support is great. It's 24/7, 365 days a year.
Read full review of Progress OpenEdge RDBMS »

Review 1 of 30

Technical Support

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