Compare ConnectWise vs Faronics

ConnectWise

Based on 81 reviews.

Faronics

Based on 1 review.

Sample Customers

Popular Solutions

ConnectWise ScreenConnect

2 reviews

ConnectWise PSA

2 reviews

ConnectWise Automate

0 reviews

Faronics Deep Freeze

0 reviews

Top Industries

Computer Software Company

19%

Educational Organization

Comms Service Provider

Performing Arts

University

17%

Computer Software Company

13%

Government

12%

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sean Saeb
Partner and CIO at Caspian IT Group
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
David Hetherington
Manager, Technical Team at Expert It Solutions Alberta
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme

Read full review of Faronics Deep Freeze »

Review 1 of 1

Customer Service

Cobus Burgers
Managing Director at NETCB
We've never had to raise a ticket with ConnectWise whatsoever.
Read full review of ConnectWise ScreenConnect »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
Kaseya's support is a little better than ConnectWise. The technical support of ConnectWise PSA is not very good....
Read full review of ConnectWise PSA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ConnectWise ScreenConnect »
Cobus Burgers
Managing Director at NETCB
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ConnectWise ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
Sanjay Ahluwalia
Manager of Implementation and Support
Tech support has been perfect. No issues so far.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
CEO
Technical support is fine.
Read full review of ConnectWise ScreenConnect »
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
The few times I've had to call, when I first joined the company... Always excellent, professional, courtious,...
Read full review of ConnectWise PSA »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Managing Director at a tech consulting company
Their technical support is good.
Read full review of ConnectWise Automate »
Matt Ellery
Principal Consultant at Ellnet
The solution's technical support is good, and the response is quick. I rate the technical support a seven out of ten....
Read full review of ConnectWise ScreenConnect »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Tushar Shelar
CEO at Icon Technologies
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
Their support has been decent, equaling that of Wazuh as they're both in the group chat now.
Read full review of ConnectWise SIEM »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Principal at a healthcare company
Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ConnectWise ScreenConnect »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ConnectWise ScreenConnect »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Anonymous User
Field Service Tech at a retailer
I haven't had any issues getting assistance for a customer site using the vendor we partnered with. I've used them a...
Read full review of ConnectWise RMM »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
David Hetherington
Manager, Technical Team at Expert It Solutions Alberta
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat...
Read full review of ConnectWise RMM »
Anonymous User
Franchise Operations Specialist at a recreational facilities/services company
Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away...
Read full review of ConnectWise ScreenConnect »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ConnectWise ScreenConnect »
Anonymous User
IT Admin at a tech company
I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty...
Read full review of ConnectWise ScreenConnect »

Review 1 of 30

Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme
The technical support is excellent. They are persistent and thorough with their investigations and are extremely...
Read full review of Faronics Deep Freeze »

Review 1 of 1

Technical Support

No Data Available

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