Compare Cloudflare vs Fortra

Cloudflare

Based on 122 reviews.

Fortra

Based on 151 reviews.

Latest Research

Buyer's Guide

Cloudflare One vs. Fortra's Clearswift Secure Email Gateway

July 2025

Fortra's Clearswift Secure Email Gateway vs. Cloudflare One

Updated: July 2025

Buyer's Guide

Cloudflare One vs. Fortra's Clearswift Secure Email Gateway

July 2025

Cloudflare One vs. Fortra's Clearswift Secure Email Gateway

Updated: July 2025

Buyer's Guide

Cloudflare One vs. Fortra's Agari

July 2025

Cloudflare One vs. Fortra's Agari

Updated: July 2025

Sample Customers

Cloudflare One

23andMe

Cloudflare Web Application Firewall

crunchbase, udacity, marketo, okcupid, zendesk

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

Fortra's Agari

NACHA

Popular Solutions

Cloudflare

16 reviews

Cloudflare Web Application Firewall

16 reviews

10 reviews

35 reviews

11 reviews

1 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

11%

Financial Services Firm

10%

Manufacturing Company

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Carlos Alam Hernandez Baruch
Engineer at SITMEXICO
My main focus is on security. Security and consultation are key areas for me.
Read full review of Cloudflare One »
Maciej Piaskowy
Senior Security Engineer at ManpowerGroup
Since I'm managing security tools and focusing on email security, Cloudflare mainly helps me take care of DNS records...
Read full review of Cloudflare »
Avinash Udawant
IT Manager at Amla Commerce
The typical use case for Cloudflare Web Application Firewall in my company is that we are providing support to our...
Read full review of Cloudflare Web Application Firewall »
Keith Azzopardi
Fractional CTO at Tassei Tech
We use Cloudflare Workers ( /products/cloudflare-workers-reviews ) mainly to avoid Cross-Origin Resource Sharing...
Read full review of Cloudflare Workers »

Review 1 of 4

Vidyasagar Gupta
File Transfer Analyst at IG Group
My use case with GoAnywhere MFT differs from organization to organization. In my previous organization, the purpose...
Read full review of GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
We have a wider range of use cases for Digital Guardian, it detects the movement and classification of files within...
Read full review of Fortra's Digital Guardian »
Corey Cole
Service Coordinator - Technology Security at a government
We used the product for scheduled vulnerability scanning and detecting changes within our assets.
Read full review of Fortra Tripwire IP360 »
Anonymous User
System Administrator
The main purpose is for automation. That has been the purpose why I have been using it so far.
Read full review of Automate »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Sourabh Pardhi
Senior Information Security Analyst at Everbridge
We get people to support us when we contact them. However, it takes them too long to respond. The first response is...
Read full review of Cloudflare One »
Alvaro Olivares
Head of Cloud Engineering at a financial services firm
I rate the support of Cloudflare DNS a ten out of ten.
Read full review of Cloudflare »
M.A. Faisal
General Manager at bKash Limited
Cloudflare's technical support in this region, specifically in Bangladesh, is acceptable. However, since there is no...
Read full review of Cloudflare »
Bo Bo Zin
Head Of Technology Department & Transformation at Yoma Bank
I rate Cloudflare support seven out of 10. The technical support is mostly fine, but the response times could be...
Read full review of Cloudflare »
Kentgi Tomo
Information Security Lead - Blue Team at FinAccel Pte Ltd.
The technical support is easy because we use the enterprise plan. Whenever we have technical difficulties, we can use...
Read full review of Cloudflare Web Application Firewall »
Aryan Singh1
Product Manager at Infozion
We had a couple of back-and-forth communication with the Cloudflare team. The support team's responses are...
Read full review of Cloudflare »
Madhurya Dutta
IT Associate at GNRC Hospitals
I haven't contacted technical support.
Read full review of Cloudflare One »
Thiago Ribeiro
System Analyst at Infrasat
I have never had to contact technical support or open a ticket because the servers are so reliable.
Read full review of Cloudflare »
Arsene Koffi
Head of Digital Transformation Department at MERUTE
We contact our service provider for any technical issues with the solution.
Read full review of Cloudflare Web Application Firewall »
KornthawatPhichitoakkhanit
Cloud Business Developer at GWS Cloud
Regarding satisfaction, I would say that typically, we don't require support for the usual setup. We can manage it...
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Online Marketing & Development Manager at a engineering company
Technical support is 10/10 – very good.
Read full review of Cloudflare »
Raj Meka
President and CEO at Mekas Cloud Services
We have not used technical support.
Read full review of Cloudflare »
Anonymous User
Senior Consultant CDN at a comms service provider
Technical support is not well developed. While there are good engineers, Cloudflare does not offer hands-on technical...
Read full review of Cloudflare »
Anonymous User
Principal Cyber Prevent and Defense Engineer at a comms service provider
I have primarily worked not with the tool's customer support but with the product's sales engineers and technical...
Read full review of Cloudflare »
Keith Azzopardi
Fractional CTO at Tassei Tech
While the technical support is generally good, with a rating of seven out of ten, they are not fully familiar with...
Read full review of Cloudflare Workers »
Nut Benjapornkulpong
Senior Security Consultant at Reliance Industries Ltd
We used the local technical support team in Singapore and they were very helpful.
Read full review of Cloudflare One »
Anonymous User
Senior Consultant CDN at a comms service provider
The technical support team is very good and they know what they're doing.
Read full review of Cloudflare »
Anonymous User
Co Founder at a tech services company
Customer Service: 9/10. I did not really have the opportunity to use their service as a free user. However, when you...
Read full review of Cloudflare »
Bryan Wei
Director of Platform and Information Security at Brace Software
Tech support is solid. No issues there.
Read full review of Cloudflare Web Application Firewall »
Prajith Chowthee
Independent Consultant at Unaikui
We never need to contact customer service.
Read full review of Cloudflare »
Anonymous User
Network Security Manager at a computer software company
It's challenging to find technical expertise, for technical issues. While there is a network for sales, finding...
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Senior Dev Ops Engineer at a tech services company
I have mainly been on their lower accounts which don’t really come with support.
Read full review of Cloudflare »
Anonymous User
Principal Web Developer, Managing Director at a tech company
Answers to all our questions were available when needed.
Read full review of Cloudflare »
Herb Angle
Owner at Hga consulting
Their documentation is awesome, so I haven't had to deal with their tech support before. I would rate my experience...
Read full review of Cloudflare »
Shahwar Ahmed
Customer Success Associate at RapidCompute
The technical support response time for Business Plan customers could be reduced. Most companies opt for this...
Read full review of Cloudflare »
Anonymous User
Network Architect at a computer software company
I think the response times could be improved slightly.
Read full review of Cloudflare Web Application Firewall »
Avinash Udawant
IT Manager at Amla Commerce
The technical support of Cloudflare Web Application Firewall rates between five and seven at maximum.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
IT Consultant, Business Owner, Lecturer at a tech consulting company
Customer Service: I would give them a 9/10. They respond pretty fast to requests. Technical Support: I would give an...
Read full review of Cloudflare »
JaanAnvelt
Chief Information Security Officer at BIGBANK AS
The support is really good and helpful.
Read full review of Cloudflare Web Application Firewall »
BrahmanggiAditya
Technical Engineer at a tech services company
The customer support at Cloudflare is fairly straightforward. For technical support, I give Cloudflare a thumbs up...
Read full review of Cloudflare »

Review 1 of 30

MehboobQureshi
Practice Manager at Saapatech
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
Anabel Marco
Account Director at a tech services company
I rate Fortra customer service eight out of 10. We are based in Barcelona, where they have their European...
Read full review of Automate »
Virginia Kanyi
Customer Service Manager at techmastiff
Their support is good. I would rate their technical support a nine out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
Site Reliability Engineer at a retailer
Technical support has been amazing. They are very supportive and helpful. We are quite satisfied with the level of...
Read full review of Fortra's Alert Logic MDR »
Selvin Hernandez
Tech Support II at a insurance company
The quality of the support for GoAnywhere MFT is pretty good when they have knowledge of what's going on. We usually...
Read full review of GoAnywhere MFT »
AnandSingh2
IT Engineer at Cohesity
Our experience with GoAnywhere’s support has been positive overall. While support interactions have generally been...
Read full review of GoAnywhere MFT »
Anonymous User
Systems Administrator at a local government
Their technical support has been great. I've contacted them during business hours as well as after business hours...
Read full review of Globalscape EFT »
Bryan Blaschke
Senior Data Analyst at a financial services firm
In terms of quickness, they are pretty responsive. However, I'm unable to respond to support emails to update...
Read full review of Automate »
Daniel Agoa
Account Manager at Appnomu Business Services
The support for GoAnywhere MFT becomes excellent when you become a customer. The support is impressive and they...
Read full review of GoAnywhere MFT »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
Their technical support is pretty decent. I would probably rate them a seven or an eight out of ten. When you have...
Read full review of Fortra's Intermapper »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of GoAnywhere MFT »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of Fortra's Alert Logic MDR »
Jorge Terrero
Lead Developer at a construction company
The support from them has been amazing. They're always on top of things. We call whenever we need something, and if...
Read full review of GoAnywhere MFT »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
Matt_Dunleavy
Senior System Administrator at a tech vendor
I have used Barkley's technical support and it is helpful but there's a bit of a delay in the response time. Because...
Read full review of Barkly [EOL] »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of GoAnywhere MFT »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical...
Read full review of Globalscape EFT »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of GoAnywhere MFT »
Chandan Yadav
Tech Consultant at BTPL
While the technical support team is knowledgeable, their response time for critical issues needs improvement. A...
Read full review of GoAnywhere MFT »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Automate »
Anonymous User
Manager Managed File Transfer at a tech services company
When it comes to technical support, I would give it a rating of three. The technical support is slow to respond and...
Read full review of GoAnywhere MFT »
Anonymous User
Cyber Security Consultant at a tech services company
We have contacted technical support in many cases and they are very good. The last time that we contacted them was...
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Lead Technical Support Engineer at a insurance company
In the past, the tech support that we got from Globalscape was very good. As of late, it has been far less impressive...
Read full review of Globalscape EFT »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of GoAnywhere MFT »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Automate »
Anonymous User
Director of Enterprise Architecture and Integration Engineering at a financial services firm
Their support is good. We have a good relationship with customer support, our account manager, and the consulting...
Read full review of GoAnywhere MFT »
John Helbert Gonzalez Torres
Automation Architect at Credibanco
We use technical support a lot and we find them to be quite helpful and responsive. We are very satisfied with their...
Read full review of Automate »

Review 1 of 30

Technical Support

No Data Available

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