Compare Cisco vs Okta

Cisco

Based on 3534 reviews.

Okta

Based on 84 reviews.

Latest Research

Buyer's Guide

Cisco Duo vs. Okta Workforce Identity

August 2025

Okta Workforce Identity vs. Cisco Duo

Updated: August 2025

Buyer's Guide

Cisco Duo vs. Okta Workforce Identity

August 2025

Cisco Duo vs. Okta Workforce Identity

Updated: August 2025

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Cisco Secure Client (including AnyConnect)

MST, Molina Healthcare, Ritchie Bros. Auctioneers, Arup, New South Wales Rural FireService

Okta Workforce Identity

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.

Popular Solutions

Cisco Secure Firewall

32 reviews

Cisco Catalyst Switches

29 reviews

Cisco Wireless

23 reviews

Okta Workforce Identity

22 reviews

Okta Customer Identity

5 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Thomas Botts
Senior Network Engineer at a educational organization
My main use case when using Cisco Duo is MFA into everything: email, making teachers MFA, and mostly email. We are...
Read full review of Cisco Duo »
Vasil Blagov
Manager, Network at Duracell International, Inc.
Our main use cases for Cisco Secure Access are security and managing access.
Read full review of Cisco Secure Access »
Bryan Bettencourt
Senior Network Engineer at Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.
My main use cases for Cisco Umbrella are mostly for DNS security, ensuring we have policies in place to block anyone...
Read full review of Cisco Umbrella »
Sanjay Gaiswal
Technical Presales at Vcom Teachnologies
The main use case for my customers is that they are using Cisco Meraki MR Wireless for their Wi-Fi users. Customers...
Read full review of Cisco Meraki MR Wireless »

Review 1 of 5

SumitMundik
Lead Admin Systems at a financial services firm
I don't have many details about Okta Workforce Identity. I use the tool just to sign in to different applications...
Read full review of Okta Workforce Identity »
MiguelPurizaca
IT Manager at Clear Channel
We are an advertising company with around 400 employees in four different countries: Peru, Chile, Mexico, and Brazil....
Read full review of Okta Customer Identity »

Review 1 of 2

Customer Service

Muhammad Salahuddin
Unit Head - Network and Security Solutions at FPM Solutions
Support is very good. They offer very helpful assistance.
Read full review of Cisco Linksys Ethernet Switches »
Mohamed Bayoumi
Network Engineer at Al-Futtaim Group
In terms of the technical support by Cisco, if I'm opening a ticket or something, or even if I'm calling them, if I...
Read full review of Cisco Enterprise Routers »
OSCAR DE LA PENA
Senior Solution Architect at Ricoh España, S.L.U.
I conducted a test of the support services during the deployment phase but haven't had the opportunity to evaluate...
Read full review of ThousandEyes »
Paul Woods
Founder at SDWAN Clan
Cisco provides great customer support.
Read full review of Cisco Catalyst Switches »
Juan Francisco Ramirez Farro
Jefe de Plataforma TI at Ferreyros S.A.
The technical support is good.
Read full review of Cisco TelePresence »
Mark Broughton
Level 2 tech at a tech services company
I only had to use the solution's technical support a couple of times and they were really responsive.
Read full review of Cisco Secure Endpoint »
Jack Poon
Treasury Specialist at Dah Sing Bank
The solution's technical support is helpful. I rate the technical support a nine out of ten.
Read full review of Cisco Sourcefire SNORT »
Francisco Gaytan Magana
Network Architecture Design Engineer at a comms service provider
Our engineers usually fix the issues we have, depending on the issue. When we reached out to the technical support...
Read full review of Cisco Secure Firewall »
AnkurDesaj
Sales Engineer at Phoenyx Commtech Pvt. Ltd.
I am 100% satisfied with the technical support provided by Cisco.
Read full review of Cisco Ethernet Switches »
Geoffrey Cranenburgh
Sales at ANZA Technology Network
Cisco customer support is excellent. I've never had issues at all.
Read full review of Cisco IOS SSL VPN »
Anonymous User
Solutions Consultant at a comms service provider
To be honest about the technical support, in Kuwait we deal with a Cisco distributor and not Cisco directly. If we...
Read full review of Meraki Dashboard »
Anonymous User
Network Engineer at a comms service provider
Their technical support is very good. We had a problem and Cisco gave us the best engineer to resolve the issue.
Read full review of Cisco ACI »
Dániel Halmai
Head of IT Network Division at Panorinformatika
We're a highlighted partner. If we have any questions, then we can go to the technical guys and get answers...
Read full review of Cisco Meraki Wireless LAN »
Anonymous User
Network Engineer at a university
The technical support is excellent. Every time that we have ever had an issue, we got a result very quickly. I would...
Read full review of Cisco Secure Firewall »
Anonymous User
Cloud Partner & Solutions Architect at a tech vendor
Cisco's tech support can be hit or miss, depending on the engineer you get. But ultimately, if there's an issue, we...
Read full review of Cisco Secure Email »
Parimal Sardar
Senior Manager - SBR Technical Services at Reliance Industries Ltd
I'm not directly involved in contacting the Cisco Ethernet Switches technical support team. My company is a large...
Read full review of Cisco Ethernet Switches »
SherifNour
IT Manager, Infrastructure, Solution Architecture at ADCI Group
Technical support for this solution is good. Most of the technicians are technical people that have certifications...
Read full review of Cisco Secure Firewall »
GebremichaelTeklemariam
Networking and Security Engineer at IE Network Solutions PLC (Ethiopia)
If you compare it to other vendors, the technical support from Cisco is excellent.
Read full review of Cisco Sourcefire SNORT »
Anonymous User
Technical Architect at a computer software company
We have an internal team and haven't had any problems that required contacting technical support.
Read full review of Webex »
Anonymous User
Consultant - Enterprise Network at a tech services company
Technical support is excellent. We have pretty good technical support.
Read full review of Cisco DNA Center »
Anonymous User
Solutions Architect at a mining and metals company
Cisco support for Duo Security has been great. We haven't had many cases, and most of the ones we have had were...
Read full review of Cisco Duo »
Anonymous User
Network Support Engineer at Nigeria LNG Limited
We've contacted technical support in the past and they have been fine. Cisco has relatively good technical support.
Read full review of Cisco Web Security Appliance »
Farrukh Qadir
Sr. System Engineer at IBL-Unisys
i have face some issue during configuration and have support from Ciso TAC and thay have provide the best support...
Read full review of Cisco HyperFlex HX-Series [EOL] »
Devanand PR
IT Support Executive at a healthcare company
I have not yet dealt with technical support.
Read full review of Meraki MS Switches »
Anonymous User
Network Engineer at a consultancy
The solution's technical support is very good. It's Cisco. For 9000 they're very responsive. We haven't had any 911...
Read full review of Cisco Nexus »
Germain Safari
Information Security and Compliance Manager at RSwitch
We did not have any issues with the technical support. However, there could be better documentation for the solution.
Read full review of Cisco Enterprise Routers »
MichaelZhang
IT Director at Guangdong Technion Institute of Technology
Their customer service is very efficient. Usually if we experience some technical issue, we open a case and Cisco...
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
Information Security Analyst at a non-profit
The technical support is good.
Read full review of Cisco Secure Network Analytics »
Manish Nalawade
Owner at It logic
There is technical support for the solution but it is not localized. It would be beneficial if there would be...
Read full review of Cisco IOS Security »
Anonymous User
Network Engineer at a tech services company
I haven't had to use technical support yet. I've only read through the pages of documentation.
Read full review of Cisco Secure Network Analytics »

Review 1 of 30

Berkley Lamb
Access Integration Engineer at a manufacturing company
I rate the support from Okta Workforce Identity a four out of five.
Read full review of Okta Workforce Identity »
AmitSingh2
Microsoft Azure Engineer at Sycomp
Okta Customer Identity has good technical support, and on a scale of one to five, I'm rating support a four.
Read full review of Okta Customer Identity »
MiguelPurizaca
IT Manager at Clear Channel
The technical support services are good. They respond to the queries immediately.
Read full review of Okta Workforce Identity »
MiguelPurizaca
IT Manager at Clear Channel
We had an issue a couple of years ago that was swiftly resolved by the support team, showing their efficiency. They...
Read full review of Okta Customer Identity »
Upendar G
Senior Consultant at Wipro Limited
We have a strong internal support system including application support, data center, and IDM teams. However, direct...
Read full review of Okta Customer Identity »
Rama NagaSusarla
Senior Director - Principal Architect at a computer software company
There was one minor hiccup with technical support, but other than that, the support has been pretty good. I would...
Read full review of Okta Workforce Identity »
Pradip Niladhe
Senior Associate Software Engineer at Simeio
The technical support of Okta Customer Identity is very prompt in responding.
Read full review of Okta Customer Identity »
Mahesh-Subramanian
Vice President at Chargebacks911
The support was very good.
Read full review of Okta Workforce Identity »
AlessandroPiana
Senior Security Architect South Europe at a tech services company
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to...
Read full review of Okta Customer Identity »
Anonymous User
Security Solutions Engineer at a tech services company
Okta Workforce Identity could improve the support system, they are too slow.
Read full review of Okta Workforce Identity »
Anonymous User
Manager IAM at a computer software company
As premium customers, we have the opportunity to schedule calls directly with Okta's expert team members for...
Read full review of Okta Workforce Identity »
Anonymous User
Information Technology Consultant at a tech services company
There were a couple of occasions where I needed some support while setting it up for our RDS environment. Their...
Read full review of Okta Workforce Identity »
Anonymous User
Systems Engineer II at a energy/utilities company
Customer Service: Customer service is excellent. We don't have to worry when we have an issue; they are always on top...
Read full review of Okta Workforce Identity »
Anonymous User
Senior Director of Application Services at a comms service provider
The technical support is good, we have always had an effective response.
Read full review of Okta Workforce Identity »
Anonymous User
Technical Team Lead at a computer software company
I have not personally experimented with technical support from Okta Workforce Identity, but I see there is a good...
Read full review of Okta Workforce Identity »
TimoHamalainen
Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania
There were times I needed to escalate some questions to the technical support team of Okta Workforce Identity, and on...
Read full review of Okta Workforce Identity »
Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Workforce Identity »
Anonymous User
Global Leader - Application Operations & Operational Excellence at a manufacturing company
We have not had any major challenges over the past two years; however, they do offer quality customer service to all...
Read full review of Okta Workforce Identity »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Workforce Identity »
Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Workforce Identity »
Anonymous User
Managing Director at a tech services company
They're pretty good. I know they're a big organization, and they have a lot of clients. So, it's a place where...
Read full review of Okta Workforce Identity »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Workforce Identity »
Emmanuel Sikwane
Partner channel manager at Inactic
I did contact the product's support team when my password got locked out. I could even reset the whole password from...
Read full review of Okta Workforce Identity »
Hichem TALEB-BENDIAB
CDO & Co-Founder at ELYTIK
Technical support is excellent.
Read full review of Okta Workforce Identity »
Anonymous User
Senior IT Operations / Network Administrator at a transportation company
The solution’s customer support is fast, reliable, and helpful.
Read full review of Okta Workforce Identity »
Anonymous User
Security Solutions Engineer at a tech services company
Okta support is efficient, actively responding on time. They deserve a rating of eight out of ten for their technical...
Read full review of Okta Workforce Identity »
Anonymous User
ISG Providers Lens Research Lead Analyst at a tech services company
I've never directly dealt with technical support.
Read full review of Okta Workforce Identity »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Workforce Identity »
Anonymous User
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Workforce Identity »
Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Customer Identity »

Review 1 of 30

Technical Support

No Data Available

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