Compare Cisco vs Everbridge

Cisco

Based on 3535 reviews.

Everbridge

Based on 73 reviews.

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Popular Solutions

Cisco Secure Firewall

32 reviews

Cisco Catalyst Switches

29 reviews

Cisco Wireless

23 reviews

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Thomas Botts
Senior Network Engineer at a educational organization
My main use case when using Cisco Duo is MFA into everything: email, making teachers MFA, and mostly email. We are...
Read full review of Cisco Duo »
Vasil Blagov
Manager, Network at Duracell International, Inc.
Our main use cases for Cisco Secure Access are security and managing access.
Read full review of Cisco Secure Access »
Bryan Bettencourt
Senior Network Engineer at Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.
My main use cases for Cisco Umbrella are mostly for DNS security, ensuring we have policies in place to block anyone...
Read full review of Cisco Umbrella »
Sanjay Gaiswal
Technical Presales at Vcom Teachnologies
The main use case for my customers is that they are using Cisco Meraki MR Wireless for their Wi-Fi users. Customers...
Read full review of Cisco Meraki MR Wireless »

Review 1 of 5

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
I work for a university and we use Everbridge for mass notifications for either emergencies or regional events that...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Customer Service

DeepakYadav1
Network Engineer at Craw Security
From a technical support perspective, I offer good performance and work hard on any issues related to the product or...
Read full review of Cisco Nexus »
Paul Mhiripiri
Networks and Infrastructure Manager at a financial services firm
If we need to reach out to them, they would quickly assist us. At any given time, you can get support from Duo...
Read full review of Cisco Duo »
Ahmed Helmy
Sr. Director, Business Development & Sales Operations at connect professional services
The technical support for Cisco Webex Contact Center is high quality and I would rate it at least nine out of ten.
Read full review of Cisco Webex Contact Center »
Dolf Krikke
Senior Network Architect at INISI b.v.
We have had some experience working with Meraki MX's technical support team. Their response depends on the engineer's...
Read full review of Cisco Meraki MX »
Ammar_Farhat
Head of IT at Hubtech
The support for this solution is good. They're brilliant.
Read full review of Cisco Meraki Wireless LAN »
Hussein Taha
IT Enterprise System Administrator at Nafeza
The technical support is great. They are always there whenever they're needed regarding the heavy workload that we...
Read full review of Cisco Intersight »
Binoob John
Partner/Owner and Director of Human Resources at Up arrow Systems
Customer service and support are responsive and helpful.
Read full review of Cisco IOS Security »
Kyaw Zin Linn
Sales Manager at Mitsuiwa-ace Engineering
We have managed service which has been good. I rate the support of the Cisco Data Center Network Manager an eight out...
Read full review of Cisco Nexus Dashboard Fabric Controller (Formerly DCNM) »
Anonymous User
Project Manager at a consultancy
I didn't face any real problems that would require support. Maybe some other people might if they are doing things on...
Read full review of Meraki Dashboard »
Anonymous User
Director of Network and Telecom Services at a healthcare company
I haven't personally had the opportunity to use technical support, but my staff has. As far as I know, it is good. We...
Read full review of Cisco Secure Network Analytics »
Anonymous User
Executive Vice President Operations and IT at a consultancy
Any technical support we needed was great. Everything worked from day one so there was not a lot of need for those...
Read full review of Cisco Catalyst SD-WAN »
Anonymous User
Network Engineer at a hospitality company
Cisco ACI customer service is very good.
Read full review of Cisco ACI »
Ahmed El-Ghawabi
Technical Consultant at Zak Solutions for Computer Systems
Cisco offers excellent technical support. They're useful and very responsive - depending on the situation itself....
Read full review of Cisco Secure Firewall »
Anonymous User
Freelance IT Consultant at SPW
Technical support is good but we are going through our partner. They are responsive. They answer quite fast and...
Read full review of Cisco Provider Connectivity Assurance »
SilaMAY
Head Of IT Infrastructure and Support at a financial services firm
We have an internal team that does the support for the solution.
Read full review of Cisco UCS B-Series »
Anonymous User
sTAM at a computer software company
Technical support is excellent. It's the best in the industry.
Read full review of Cisco Ethernet Switches »
Anonymous User
Senior Solutions Consultant at a tech company
Technical support is excellent, with quick responses.
Read full review of Cisco Umbrella »
Phil Ernst
Chief Technology Officer at a computer software company
The support is like any other support organization. It is okay. I rate the support a five or six out of ten. It is...
Read full review of Cisco Catalyst Switches »
Rajiv John
Director at MICROLOGIC NETWORKS PRIVATE LIMITED
The technical support is good.
Read full review of Cisco Meraki Wireless LAN »
Phillip Collins
Sr Infrastructure Engineer at Delta Plastics of the South
I've worked with Cisco support two or three times in the two-and-a-half years we've had it and it's been wonderful....
Read full review of Cisco Secure Email »
Shivanand Hadapad
Solution Architect at a tech services company
Their support is very prompt and supportive.
Read full review of Cisco MDS Series »
Anonymous User
Global Client Partner for Philips at a government
We have used the support from Cisco for our clients and they are very good. We know them quite well.
Read full review of Meraki SD-WAN »
RenataLeite
Dentist at Universidade Estácio de Sá
Meraki's technical support is very good.
Read full review of Meraki Dashboard »
Kennedy Kariuki
Vendor Business Manager EMEA at Westcon-Comstor
The technical support from Cisco is good, and it is not expensive. Over the past couple of years, they have really...
Read full review of Cisco Secure IPS (NGIPS) »
Anonymous User
Works at a comms service provider
Technical support is handled through our IT department. They're very good.
Read full review of Cisco Secure Client (including AnyConnect) »
Ibrahima Thioub
Technology Manager at International School Of Dakar
I have not used technical support but if you want technical support it costs money.
Read full review of Cisco Wireless »
Anonymous User
Network Engineer at a computer software company
I haven't really gotten involved with the technical support for ASAs.
Read full review of Cisco Secure Firewall »
Anonymous User
IT Director at a consumer goods company
The technical support was okay. The product was fairly new at the Amazon store at that point in time, so the first...
Read full review of Cisco Cloud Services Router »
Davy MANTE
Network Tech Leader at a aerospace/defense firm
Cisco support is good once you reach a technician, but the website is a mess. I don't like the website.
Read full review of Cisco Ethernet Switches »
Anonymous User
Information Systems Manager at a manufacturing company
I have not used technical support.
Read full review of Cisco Secure Firewall »

Review 1 of 30

Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
Read full review of xMatters »
Larry Radtke
Intermediate Infrastructure Software Administrator at Gordon Food Service
Their support has been fantastic. We have regular meetings with account managers and even tech managers on that side....
Read full review of xMatters »
Nikita Chandapur
Software QA Analyst at ViaSat
I have not contacted them myself, and I don't know if my company had to do it.
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
We've gotten pretty good technical support. We haven't engaged with them for anything super complex. Over the last...
Read full review of Everbridge Mass Notification »
Anonymous User
Manager - Situational Awareness Engineering at a transportation company
Their support is awesome. If I have a question I can always ask. Also the account owners and the sales engineers are...
Read full review of xMatters »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Anonymous User
Senior Systems Analyst at a government
Everbridge's technical support for the solution is better than excellent. Every one of the support analysts that I...
Read full review of xMatters »
Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
Read full review of Everbridge IT Alerting »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
Anonymous User
IT Applications Specialist at a healthcare company
I haven't personally had any problems with the technical support.
Read full review of Everbridge Mass Notification »
Anonymous User
Associate Director of Emergency Management at a university
The customer support is excellent, and we're delighted by how quickly they respond. We recently had a minor issue,...
Read full review of Everbridge Mass Notification »
Rohan Samudre
Staff Platform System Admin at BMC Software, Inc.
The technical support team is really helpful. They know what we are asking and what we are looking for. They don't...
Read full review of xMatters »
Anonymous User
Senior Manager, IT Operations at a hospitality company
Technical support is helpful.
Read full review of Everbridge IT Alerting »
Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company
I would say that their support is above average, although not exceptional. It depends, in part, on who you were...
Read full review of xMatters »
Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I rate Everbridge support a nine out of ten. They have a 1-800 number we can call, and we have a client account...
Read full review of Everbridge Mass Notification »
Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
Read full review of xMatters »
Anonymous User
Director at a retailer
Technical support is very responsive. We have needed assistance building forms and have always received prompt and...
Read full review of xMatters »
Rajvir Bhambra
Major Incident Support Manager at Telefónica
The customer success managers have helped us to solve problems.
Read full review of xMatters »
Erik Shannon
Senior Manager of Technology Operations at a retailer
The technical support is very good. They are very quick to respond. I know some of their guys on a first name basis,...
Read full review of xMatters »
Anonymous User
Operations Support at a legal firm
We reached out to our account rep a few times, but we never had a problem we had to escalate to customer support. The...
Read full review of Everbridge Mass Notification »
Anonymous User
Infrastructure Analyst at a financial services firm
Their support is excellent. They always respond quickly. If you need to call them up and get an immediate answer, you...
Read full review of xMatters »
Anonymous User
Sr. Manager Enterprise Tools at a tech company
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some...
Read full review of xMatters »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters »
Milton Williamson
Data Center Manager at PVH Corp.
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »
Chris Quinlan
Director Of Service Operations at Finastra
The technical support is excellent. They certainly have different layers of support based on what you need and what...
Read full review of Everbridge IT Alerting »
EngineerNH
Network Engineer at Walsh Brothers, Inc.
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Philip Colmer
Director, Information Services at LINARO LTD
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
Read full review of xMatters »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters »
Anonymous User
Manager at a transportation company
We don't have that many problems with Everbridge. The couple of times I've had to engage with tech support they've...
Read full review of Everbridge IT Alerting »

Review 1 of 30

Technical Support

No Data Available

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