Compare Cisco vs Everbridge

Cisco

Based on 3601 reviews.

Everbridge

Based on 73 reviews.

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Popular Solutions

Cisco Secure Firewall

28 reviews

Cisco Catalyst Switches

29 reviews

Cisco Wireless

22 reviews

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

Financial Services Firm

Government

Financial Services Firm

11%

Manufacturing Company

Government

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Charles Slaustas
Information Technology Contractor at a recruiting/HR firm
I am an IT system support person, and my use cases with Cisco Duo started out with helping clients at my firm and the...
Read full review of Cisco Duo »
MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Fakhar Mahmood
Sr. Network Administrator at a wholesaler/distributor
We are using Cisco FTDs 2100 series, then we have Cisco Nexus 9000 Series switches. We also have Catalyst series...
Read full review of Cisco Nexus 9000 Series »
Joseph Houghes
Cloud Architect at a tech vendor
My primary use case for Cisco XDR is log review from devices, and then doing analytics for quicker responses in the...
Read full review of Cisco XDR »
AndrewRichardson
Network Engineer at a educational organization
The product was used with Catholic schools because that was their primary infrastructure. This is an enterprise-level...
Read full review of Cisco Catalyst Center »

Review 1 of 5

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I'm a manufacturing and distribution company's Senior Director of Operational Risk and Strategy. Anything related to...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at a healthcare company
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Customer Service

AjenthanAiyathurai
Manager IT at a tech services company
I would rate Cisco technical support as extended, but their service is very unresponsive. It is very difficult to get...
Read full review of Cisco XDR »
Aladdin Sayed
IT & Application Manager at a tech services company
In many cases, technical support is excellent. In some cases, however, they are not confident enough. They are...
Read full review of Cisco Wireless WAN »
Ramesh Benure
Network Engineer at a computer software company
I rate the technical support for Cisco Prime Network Registrar an eight out of ten.
Read full review of Cisco Prime Network Registrar »
DarrenHaun
Senior Vice President at a construction company
Cisco support is excellent.
Read full review of Meraki MS Switches »
Ricardo Quintero
Infrastructure/Telcom Coordinator at a transportation company
Cisco's technical support is good.
Read full review of Cisco Meraki Wireless LAN »
Bernard Komdeur
Helping Clients Succeed at a tech services company
I have not needed to call technical support relating to Duo Security; however, the guys from Cisco are very...
Read full review of Cisco Duo »
Anonymous User
Solution Architect, Presales Engineer at a computer software company
Sometimes it's challenging to identify which support team is responsible for certain issues, which is a significant...
Read full review of Cisco Identity Services Engine (ISE) »
Anonymous User
Chief of Systems at a mining and metals company
The technical support is very quick in responding to our issues and returning a solution. Additionally, customer...
Read full review of Cisco Wireless »
Anonymous User
Network Manager at a healthcare company
Their technical support is very good. The turnaround has been great. We used them when we had a bug and the data...
Read full review of Cisco Secure Network Analytics »
Razvan Valceanu
Systems Engineer at a tech services company
I haven't used the technical support.
Read full review of Cisco ACI »
Frank Theilen
IT Adviser/Manager
I would rate technical support 10/10.
Read full review of Cisco Meraki MX »
Anonymous User
Network Services Engineer at a government
Cisco support has been pretty good over the years, helping us get this stuff up and running. It has definitely taken...
Read full review of Cisco Identity Services Engine (ISE) »
Anonymous User
CASO at a tech services company
Cisco support is really awesome. I have another vendor like Honeywell. I really hate when I call Honeywell. But when...
Read full review of Cisco Secure IPS (NGIPS) »
SyedImran
Tech Specialist, Client Network DeliveryTech at a tech vendor
Technical support is not good at all. Even those guys struggle, and they work on a US time zone. Whenever we raised a...
Read full review of Meraki MS Switches »
Hoang Quan Nguyen
Infrastructure Integration Analyst at a government
Every time I have a problem I contact the HyperFlex team and they solve it.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Esteve Codina
IT Network Engineer at a retailer
Their technical support is fantastic. Whenever I have a problem, our partners at Cisco support answer quickly.
Read full review of Cisco ACI »
Anonymous User
Senior System Engineer at a tech services company
Cisco's technical support is good.
Read full review of Cisco Meraki Wireless LAN »
AlexanderRudenko
Team Lead at a tech services company
The SLA is great, and the escalation process is also great. For example, if I have a priority one case, I am able to...
Read full review of Cisco Secure Firewall »
Wilson Freire
Ing. Preventa Cloud at a comms service provider
The score for their support is eight.
Read full review of Cisco Secure Firewall »
Anonymous User
Executive Manager
I would give technical support a rating of 9/10.
Read full review of Cisco Secure Firewall »
Rogerio Farias Dos Santos
Information Security System Specialist at a tech services company
I opened some tickets with them and I had no problems. They are engineers from India and the U.S and they perform well.
Read full review of Cisco Identity Services Engine (ISE) »
Aderemi Okunade
Security Specialist
We haven't encountered any significant issues so far. The only time we need to contact support is when something...
Read full review of Cisco Duo »
Anonymous User
Network & Security Engineer at a energy/utilities company
Their support is good. If we have an issue, we first try to resolve it at our level. If we are not able to resolve an...
Read full review of Cisco Secure Firewall »
Anonymous User
sTAM at a computer software company
Technical support is excellent. It's the best in the industry.
Read full review of Cisco Ethernet Switches »
SaifKhan
Security Engineer at a energy/utilities company
Technical support is very good because, on the user phase, it shows who was on the call with us and who helped us.
Read full review of Cisco Identity Services Engine (ISE) »
Anonymous User
Network Operations Center Engineer at a tech company
Technical support is good.
Read full review of Cisco Catalyst Switches »
Rahul Maheshwari
Transformation Program Manager at a tech services company
I contacted Webex technical support after the recordings were deleted but they weren't able to retrieve them for me....
Read full review of Webex »
Sofiane Medhkour
Head System /Solution Architect at a energy/utilities company
The technical support is good. Right now, I am paying for it, but I don't use it because the solution is stable.
Read full review of Cisco Secure Email »
Anonymous User
Senior Solutions Consultant at a tech company
Technical support is excellent, with quick responses.
Read full review of Cisco Umbrella »
Anonymous User
Director of IT at a hospitality company
It's usually pretty good. It tends to lack when we run into some bug issues. They take time.
Read full review of Meraki MS Switches »

Review 1 of 30

Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters »
Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
Jonathan Sprague
Global Sr. Infrastructure Engineer - Technical Lead at a pharma/biotech company
All of our communication has been excellent.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
Read full review of Everbridge IT Alerting »
Anonymous User
Assoc Dir. Service Management and Standards at a tech services company
The customer service is quite responsive. They are quick to answer your calls or emails. They do provide good...
Read full review of xMatters »
NickYoung
Director of Enterprise Reporting, Visualization & Analytics at a university
Their support is quick. They literally react within minutes, at times, after you put a ticket in. They've been great...
Read full review of xMatters »
Anonymous User
IT Production Assurance Manager at a wholesaler/distributor
Technical support at xMatters is very responsive and knowledgeable.
Read full review of xMatters »
Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I rate Everbridge support a nine out of ten. They have a 1-800 number we can call, and we have a client account...
Read full review of Everbridge Mass Notification »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Anonymous User
Instructional Technologist at a university
I rate Everbridge support a nine out of ten. I haven't used technical support much, but our account manager is...
Read full review of Everbridge Mass Notification »
Anonymous User
Engineer at a financial services firm
Their tech support is pretty good. There is an online account where you submit everything online. The user interface...
Read full review of xMatters »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
Read full review of xMatters »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters »
Anonymous User
Senior Manager, IT Operations at a hospitality company
Technical support is helpful.
Read full review of Everbridge IT Alerting »
Anonymous User
Security Alerting at a manufacturing company
I rate Everbridge's support an eight out of ten. When we first got the product, the person they assigned to be our...
Read full review of Everbridge Mass Notification »
Ruben Boiardi
IT Consultant at a tech consulting company
Everbridge's tech support was really excellent. They were on the ball, they had answers to our questions. They made...
Read full review of Everbridge IT Alerting »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company
Reaching the technical support team is sometimes very easy, and other times, it takes a little time.
Read full review of Everbridge IT Alerting »
TimWhite
Assistant Director Emergency Preparedness at a healthcare company
I've not contacted their technical support.
Read full review of Everbridge Control Center »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »
EngineerNH
Network Engineer at a construction company
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Chris Quinlan
Director Of Service Operations at a financial services firm
The technical support is excellent. They certainly have different layers of support based on what you need and what...
Read full review of Everbridge IT Alerting »
Anonymous User
Incident and Major Incident Manager at a non-profit
They have been wonderful. They are great, and they helped me with everything. They are very knowledgeable about my...
Read full review of xMatters »
Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
Read full review of xMatters »
Anonymous User
Platform Architect at a financial services firm
I would definitely rate them a nine out of ten.
Read full review of xMatters »
Anonymous User
Manager - Situational Awareness Engineering at a transportation company
Their support is awesome. If I have a question I can always ask. Also the account owners and the sales engineers are...
Read full review of xMatters »
Philip Colmer
Director, Information Services at a computer software company
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
Read full review of xMatters »
Anonymous User
Associate Director of Emergency Management at a university
The customer support is excellent, and we're delighted by how quickly they respond. We recently had a minor issue,...
Read full review of Everbridge Mass Notification »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
Read full review of Everbridge IT Alerting »
Anonymous User
Tools Engineer at a energy/utilities company
On-Demand technical support is excellent. They are quick to respond and resolve any issue.
Read full review of xMatters »

Review 1 of 30

Technical Support

No Data Available

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