Compare Cisco vs Everbridge

Cisco

Based on 3714 reviews.

Everbridge

Based on 73 reviews.

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Popular Solutions

Cisco Secure Firewall

52 reviews

Cisco Catalyst Switches

13 reviews

Cisco Wireless

12 reviews

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

10%

Manufacturing Company

Performing Arts

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Charles Slaustas
Information Technology Contractor at Insight global
I am an IT system support person, and my use cases with Cisco Duo started out with helping clients at my firm and the...
Read full review of Cisco Duo »
Kartik Amin
Network Operations Engineer at Redex IT Limited
I use Cisco Secure Access for Secure Access Service Edge (SASE), which provides me with secure identity-based access...
Read full review of Cisco Secure Access »
MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Pranav Salian
Head of Business Operations at SISA
Cisco XDR serves as the main platform for threat detection and threat response in my organization. We have integrated...
Read full review of Cisco XDR »
AndrewRichardson
Network Engineer at Edmonton Catholic School Board
The product was used with Catholic schools because that was their primary infrastructure. This is an enterprise-level...
Read full review of Cisco Catalyst Center »

Review 1 of 5

TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Infrastructure Analyst at a financial services firm
When we purchased the product, the main reason was that when an out-of-hours issue occurred, our command center teams...
Read full review of xMatters »
Anonymous User
Security Alerting at Boeing
We use Everbridge for various emergencies where we must rapidly notify everyone at a location simultaneously. For...
Read full review of Everbridge Mass Notification »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Customer Service

Imtiyaj Jamadar
Information Technology Executive at Akums Drugs & Pharmaceuticals Ltd.
Cisco technical support is good. We have a better experience because we have local support when we have some...
Read full review of Cisco Ethernet Switches »
Gordon Maclean
Director at Probado Limited
I would rate its customer service and support nine out of ten.
Read full review of Cisco Meraki Wireless LAN »
DarrinBryant
AVP Technology Network Engineer at LPL Financial
We used Cisco support to assist us with the deployment, and they made it very simple for us. If I had to do it, or if...
Read full review of Cisco Catalyst SD-WAN »
ANKIT GAJJAR
IT Project Manager at CPS TECHNOLOGIES
Technical support has been good. We are satisfied with the level of support we receive.
Read full review of Cisco Wireless WAN »
Bolaji Kazeem
Cybersecurity Analyst at a outsourcing company
The customer support for Cisco XDR is fantastic. I have not had a reason to call them, but based on client...
Read full review of Cisco XDR »
Syed Basheer
Senior Network Engineer (Level-3) at a tech services company
I have never been in contact with a Cisco engineer.
Read full review of Cisco Secure Client (including AnyConnect) »
Luca Bonalumi
Manager Hospitality Services at Swisscom
The customers come to us first. They raise a ticket to us, and if we don’t find a solution, we go to Cisco. There is...
Read full review of Cisco IOS Security »
Kaushlendra Singh
Manager - IT Infrastructure and Network at a manufacturing company
Cisco support is better than other technical support.
Read full review of Cisco FabricPath »
HananSyed
Cyber Security Consultant at Mideast Data Systems
Technical support is very good for the existing features, but they must incorporate more features in their solution,...
Read full review of Cisco Umbrella »
John Ntambi
Ag Systems & Networks Head at UNBS
We have used customer service.
Read full review of Cisco Identity Services Engine (ISE) »
Dash Brousseau
Network Engineer at a computer software company
I've not used the technical support. I've been working with our Cisco reps and a few professional service providers....
Read full review of Cisco ACI »
Anonymous User
Sr. Voice Engineer at a retailer
Customer Service: The Customer Service from Cisco is excellent. They have proven to be responsive to whatever I might...
Read full review of Cisco Unified Communications »
Anonymous User
Solutions Architect at a mining and metals company
Cisco support for Duo Security has been great. We haven't had many cases, and most of the ones we have had were...
Read full review of Cisco Duo »
Fadil Kadrat
Network Engineer at Banque des Mascareignes
Technical support is very good.
Read full review of Cisco IOS Security »
Victor Mejia
SOC & SECURITY SERVICES DIRECTOR at BESTEL
Cisco technical support is one of the best on the market. We're quite satisfied with their level of support. That...
Read full review of Cisco Umbrella »
Anonymous User
Senior Tachnical Lead at a tech vendor
I have used the support from Accedian Skylight and they are helpful. I rate the support from Accedian Skylight a ten...
Read full review of Cisco Provider Connectivity Assurance »
Anonymous User
Manager at a tech services company
We have not contacted technical support. We have not had any issues.
Read full review of Webex »
Vince Husenajr
CISO at a tech services company
Based on what I heard regarding their response, Cisco Duo's support is pretty good. They are responsive and accurate...
Read full review of Cisco Duo »
Olushola Adio
EMEA Network Operations Team Lead at LafargeHolcim
We do contact technical support a lot. One of the things we make a habit of doing is to contact Meraki support when...
Read full review of Meraki SD-WAN »
Anonymous User
Sr. Network Engineer at a tech services company
10/10.
Read full review of Cisco UCS B-Series »
Carlo Poggiarelli
Solution Architect at Teleconsys
The technical support has been helpful. We are always able to get through to the right person.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
Managing Director at a comms service provider
I have contacted Cisco's technical support team before, and they have been helpful with no issues. Their response...
Read full review of Cisco Network Assurance Engine [EOL] »
Mohamed-Elsharkawy
Sr. Network Engineer at Saudi Business Machines - SBM
For Intersight, and in general, Cisco provides better support than anyone else. However, sometimes it depends on the...
Read full review of Cisco Intersight »
Anonymous User
Manager Customer Engineering South (Presales) at a comms service provider
We're quite happy with their support services. They also offer very good documentation.
Read full review of Cisco Catalyst Switches »
Anonymous User
Senior Account Manager at a tech services company
Cisco tech support, as bad as it can be, is better than most.
Read full review of Cisco HyperFlex HX-Series [EOL] »
DurgaPrasad Malyala
Director at Datasoft Comnet
Technical support is good and we don't have a problem with it, although they have a shorter support cycle for their...
Read full review of Cisco UCS C-Series Rack Servers »
Anonymous User
Network Engineer II at a healthcare company
The times I've had to contact technical support for Cisco ISE, the experience has been somewhat unsatisfactory. I get...
Read full review of Cisco Identity Services Engine (ISE) »
Kimsin Phan
Manager, IT Infrastructure at a consumer goods company
We have been in contact with technical support and they have made suggestions to deal with problems that we have had.
Read full review of Cisco Meraki Wireless LAN »
Anonymous User
IT Management at a government
There should be better Spanish-language support.
Read full review of Cisco Meraki Wireless LAN »
Anonymous User
Solutions Architect at a tech services company
We have good support from Cisco. They have a nice team and when it comes to service, they have a defined timeline. We...
Read full review of Cisco Ethernet Switches »

Review 1 of 30

Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters »
Nikita Chandapur
Software QA Analyst at ViaSat
I have not contacted them myself, and I don't know if my company had to do it.
Read full review of xMatters »
Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »
Anonymous User
Platform Architect at a financial services firm
I would definitely rate them a nine out of ten.
Read full review of xMatters »
EngineerNH
Network Engineer at Walsh Brothers, Inc.
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Milton Williamson
Data Center Manager at PVH Corp.
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »
Anonymous User
Director, Information Services at LINARO LTD
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
Read full review of xMatters »
Anonymous User
Director at a healthcare company
I rate Everbridge's support a ten out of ten. I've logged a few tickets over the years. Their team is responsive and...
Read full review of Everbridge Mass Notification »
Anonymous User
Tools Engineer at a energy/utilities company
On-Demand technical support is excellent. They are quick to respond and resolve any issue.
Read full review of xMatters »
Anonymous User
Senior Systems Analyst at a government
Everbridge's technical support for the solution is better than excellent. Every one of the support analysts that I...
Read full review of xMatters »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »
John Paul Pammit
ITSM Lead at a manufacturing company
The support has been excellent. They are very knowledgeable and approachable. I work with a person who was kind...
Read full review of xMatters »
Anonymous User
Senior Crisis Consultant at a manufacturing company
I'd rate Everbridge's support an eight out of ten.
Read full review of Everbridge IT Alerting »
Anonymous User
IT Contractor
They were able to resolve a baffling problem where one foreign registrar just plainly refused to allow me to use...
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Incident and Major Incident Manager at Brinks Incorporated
They have been wonderful. They are great, and they helped me with everything. They are very knowledgeable about my...
Read full review of xMatters »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company
I would say that their support is above average, although not exceptional. It depends, in part, on who you were...
Read full review of xMatters »
Anonymous User
Security Alerting at Boeing
I rate Everbridge's support an eight out of ten. When we first got the product, the person they assigned to be our...
Read full review of Everbridge Mass Notification »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company
Reaching the technical support team is sometimes very easy, and other times, it takes a little time.
Read full review of Everbridge IT Alerting »
Anonymous User
Marketing and Channel Data Manager at a university
I rate Everbridge support a ten out of ten. They've always been responsive to tickets or feature requests. I have...
Read full review of Everbridge Mass Notification »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Ruben Boiardi
IT Consultant at SELF
Everbridge's tech support was really excellent. They were on the ball, they had answers to our questions. They made...
Read full review of Everbridge IT Alerting »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
Anonymous User
IT Production Assurance Manager at a wholesaler/distributor
Technical support at xMatters is very responsive and knowledgeable.
Read full review of xMatters »
Anonymous User
Senior Manager, IT Operations at a hospitality company
Technical support is helpful.
Read full review of Everbridge IT Alerting »
Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
Read full review of xMatters »
Anonymous User
Senior Principal Engineer, Network Systems at a comms service provider
They answered my questions. It was more of a knowledge-type inquiry, not necessarily a problem, but we rarely have to...
Read full review of Everbridge IT Alerting »
Anonymous User
Sr. Manager Enterprise Tools at a tech company
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some...
Read full review of xMatters »

Review 1 of 30

Technical Support

No Data Available

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