Compare CAST vs LevelBlue

CAST

Based on 13 reviews.

LevelBlue

Based on 180 reviews.

Sample Customers

Popular Solutions

CAST Highlight

3 reviews

CAST Application Intelligence Platform

0 reviews

LevelBlue USM Anywhere

1 reviews

Cybereason Endpoint Detection & Response

2 reviews

LevelBlue Managed Detection and Response

7 reviews

Top Industries

Financial Services Firm

15%

Outsourcing Company

15%

Construction Company

Comms Service Provider

Outsourcing Company

18%

Construction Company

17%

Comms Service Provider

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nishant Chauhan
Senior Data Engineer at LTM
I have been using CAST Highlight for the last four years. In my company, we use CAST Highlight to perform testing for...
Read full review of CAST Highlight »
Vishal-Goyal
Chief Architect at Persistent Systems
We use CAST Application Intelligence Platform for multiple purposes. One of its use cases is understanding the code...
Read full review of CAST Application Intelligence Platform »

Review 1 of 2

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of LevelBlue MailMarshal »

Review 1 of 5

Customer Service

Jayanti Rode
Technical Associate Manager at Accenture
CAST highlight support is available. I reach out to the CAST vendor for assistance and raise a ticket, which gets...
Read full review of CAST Highlight »
Jayanti Rode
Technical Associate Manager at Accenture
The customer service and support team take time to analyze issues. Sometimes they do provide solutions but this first...
Read full review of CAST Application Intelligence Platform »
Kangkan Goswami
Advisor Solution Architect at a tech services company
We did not have to contact technical support.
Read full review of CAST Highlight »
Vishal-Goyal
Chief Architect at Persistent Systems
Their technical team is pretty helpful. They provide excellent support.
Read full review of CAST Highlight »
Nishant Chauhan
Senior Data Engineer at LTM
Customer support for CAST Highlight has been good. I interacted with customer support regarding one of my project...
Read full review of CAST Highlight »
Chris Van Poele
Owner at a comms service provider
The customer service and local support from CAST are quite good. They offer valuable assistance within the tool.
Read full review of CAST Highlight »
Vishal-Goyal
Chief Architect at Persistent Systems
We didn't have any escalations with the technical support team of the CAST Application Intelligence Platform, but we...
Read full review of CAST Application Intelligence Platform »
Anonymous User
Partner at a hospitality company
The customer support is acceptable. When I get one of the supporters from India, they actually fix whatever is wrong....
Read full review of CAST Highlight »
Anonymous User
Senior Consultant at a consultancy
I would rate the technical support as a six out of ten. It could be improved.
Read full review of CAST Application Intelligence Platform »
Anonymous User
Direction Digital Workplace & Socles at a insurance company
The support from CAST Highlight is very good.
Read full review of CAST Highlight »
Anonymous User
Consultant/Software Engineer at a tech services company
The solution does come with technical support. I've reached out to them to discuss bugs, which maybe need to be...
Read full review of CAST Highlight »

Review 1 of 11

Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Anonymous User
IS Manager at a financial services firm
Customer Service: I have enjoyed working with the client support folks. I have had really good experiences with them...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Soc Analyst at a media company
Customer support is very good. They help whenever we get stuck, and we raise tickets to customer support to get help.
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Senior Network and Security Consultant SI at a tech services company
We had problems with the MySQL database, but the technical support is very helpful. I'd give them a 9/10.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Analyst at a tech services company
Customer Service: Excellent. Customer service was very responsive. Technical Support: Excellent. Support was very...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Sr. Networking & EMS Analyst
Customer Service: The customer service is excellent, we have quick and knowledgeable help on all our calls. Technical...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
I.T. Manager at a non-profit
Tech support has been a bit slow lately, and the level-1 techs do not have all the power they should have.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Owner at ThatsIT Consultants
I have not been in touch with their technical support. I deal with the technical account manager. When I read up the...
Read full review of LevelBlue USM Anywhere »
SOCmgr67
‎SOC Manager at a tech services company
Technical support is very good from their side.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Security Consultant at Securepoint Nederland B.V.
When issues arise and the going gets tough, you can contact AlienVault directly via phone, email or web. Support is...
Read full review of LevelBlue USM Anywhere »
John Stanford
Senior Network Architect / Network Team Leader at ICE Consulting. Inc.
Their support has been stellar, any issues that we had with trying to get it configured or trying to interpret...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Director of Information Technology at a healthcare company
Excellent.
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT User
Customer Service: Seven out of 10. Technical Support: Seven out of 10. First level of support is hit and miss, but...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Group Information Security Officer at a consumer goods company
The tech support guys have been very friendly and helped as soon as there has been any issue. I cannot fault their...
Read full review of LevelBlue USM Anywhere »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
One of the common issues we hear about AV technical support is that it is of inconsistent and poor quality. Most of...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Officer
Customer Service: The customer service department is very responsive to questions. Technical Support: The technical...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Network and Security Engineer at a tech services company
Good. They have technically fluent engineers there.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of LevelBlue MailMarshal »
Karl Hart, Acse, Ceh, Chfi, Cissp
Information Security Manager at a tech services company
Customer Service: I give customer service five stars, they are always available and very helpful. Technical Support:...
Read full review of LevelBlue USM Anywhere »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Subramaniam L.
Senior Talent Sourcer, Digital at Digitaltrack
We have an account manager located in the UK who helps in getting the right technical person for emergencies. There...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Assistant at a financial services firm
Customer Service: 10, they have great customer Service Technical Support: 10
Read full review of LevelBlue USM Anywhere »
Maria Foss
Chief Operating Officer / SR. Project Manager at SCS
Technical support is slow to respond when we put in a ticket. We're a number.
Read full review of LevelBlue USM Anywhere »

Review 1 of 30

Technical Support

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