Compare BT vs SAP

Based on 1 review.

SAP

Based on 1695 reviews.

Sample Customers

BT IaaS

Crabtree & Evelyn, Timico

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

BT Network Services

0 reviews

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

Top Industries

Construction Company

20%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

No Data Available

Usama-Abuelatta
Project Manager at EVC
SAP needs to improve its support. They don't provide a quality response.
Read full review of SAP S/4HANA »
Osama Saleh
Deputy Finance Director at Abdul Latif Jameel
I don't see any problem with their support. Their response is dependent on the ticket, such as whether it is a P1,...
Read full review of SAP BusinessObjects GRC »
Harish Golla
SAP Consultant at Quadricit
I rate the support of SAP ERP a nine out of ten.
Read full review of SAP ERP »
Imran Hafeez
Manager IT at a educational organization
Technical support from SAP is very good, and I would rate it nine out of ten.
Read full review of SAP HCM »
Taiwo Babalola
Information Technology Business Partner and Enterprise Architecture Lead at a construction company
I had faced some issues due to which I had to contact the technical support of SAP.
Read full review of SAP SuccessFactors Learning »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
If we had any issues that we were unable to resolve, we can always receive support from SAP. We raise an incident...
Read full review of SAP SuccessFactors »
Srivatsav Andra
SAP BW/4HANA Specialist at a government
The organization has a support team responsible for day-to-day operations. A third-party vendor provides support for...
Read full review of SAP BW4HANA »
Haseen Perwez
SAP Chief Architect at Tata Consultancy
SAP's technical support is one of the best.
Read full review of SAP S/4HANA »
Anand_Kumar
Enterprise Architect at DXC Technology
The technical support is good. I haven't seen any issues.
Read full review of SAP NetWeaver Enterprise Portal [EOL] »
Sohail Ali
Assistant Vice President at Abacus Consulting
I've contacted SAP support many times, and they've been very helpful.
Read full review of SAP Business One »
Emad Massoud
SuccessFactors HCM Lead Consultant at Intercom Enterprises
Customer support does not provide answers to my questions at times.
Read full review of SAP SuccessFactors »
Mohamed Nabih
Head Of Information Technology at OSHCO group
The technical support from SAP ERP is very good. I used technical support a few times over two years because of the...
Read full review of SAP ERP »
Tulasi Surabhi
Associate Architect at Merck
The technical support process is time-consuming. They often request extended access and additional documentation,...
Read full review of SAP Business Data Cloud »
Shahzad-Islam
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
The technical support is not very good. We are not satisfied with the level of service we get. Microsoft, for...
Read full review of SAP ERP »
Anonymous User
SAP Process Orchestration Team Lead at a retailer
Technical support is fantastic. We've had some specific requirements for our situation and SAP basically did the...
Read full review of SAP Process Orchestration »
Fazle Rabbi
CRM administrator at a manufacturing company
I would rate SAP CRM tech support an eight out of ten. I am satisfied with their response time and quality.
Read full review of SAP CRM »
Anonymous User
IT Controlling Specialist at a pharma/biotech company
I am in maintenance, so I have not contacted technical support. I can't say how many times we have had to contact...
Read full review of SAP Business Warehouse »
Anonymous User
Senior Manager at a tech services company
For support purposes, my company used to approach the main vendor of the product who helped us with the...
Read full review of SAP S/4HANA »
Anonymous User
Central Procurement Head at a manufacturing company
We have our internal IT team. So, I have not got any technical support, I would rate it a zero.
Read full review of SAP Ariba Procurement »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Master Data Governance »
Anonymous User
Lead Consultant at a retailer
We have been happy with the technical support from SAP.
Read full review of SAP S/4HANA »
Richard Silhan
Sup-basis consultant at a security firm
SAP's technical support is not working as it should be.
Read full review of SAP Business Technology Platform »
Anonymous User
Business Operations Analyst at a comms service provider
It's good.
Read full review of SAP Lumira [EOL] »
Anonymous User
Consultant at a tech services company
Customer Service: It could be better. Technical Support: Could also be better. There are still a few niggles that...
Read full review of SAP Data Services »
Anonymous User
BI & Data Lead, Reporting & Analytics Center of Excellence at a consumer goods company
First level support is generally is good for basic issues. Second level support is informative when it comes to...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Director/ Entrepreneur/ SAP CRM Functional
Customer Service: Customer service was good. Technical Support: We never used technical support.
Read full review of SAP Hybris PCM [EOL] »
StephanMuller
Owner at BPM Stephan Muller
I think that technical support is fine.
Read full review of SAP Signavio Process Manager »
DeependraSurana
Associate Director- People Analytics at NielsenIQ
My technical team is talking to SAP directly. However, I haven't seen any escalation for quite some time. It's pretty...
Read full review of SAP Business Technology Platform »
Anonymous User
IT Senior Programmer Analyst at a transportation company
We have not used any support from SAP that I am aware of.
Read full review of SAP Crystal Reports »
SandrinePluvinet
process and methods manager at Altitude Infrastructure
There are no issues with the software. I would rate their technical support a ten.
Read full review of SAP Signavio Process Manager »

Review 1 of 30

Technical Support

No Data Available

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