Compare BT vs SAP

Based on 1 review.

SAP

Based on 1696 reviews.

Sample Customers

BT IaaS

Crabtree & Evelyn, Timico

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

BT Network Services

0 reviews

SAP S/4HANA

25 reviews

SAP Business Data Cloud

50 reviews

SAP BusinessObjects Business Intelligence

13 reviews

Top Industries

Construction Company

16%

Manufacturing Company

12%

Outsourcing Company

Financial Services Firm

Manufacturing Company

11%

Outsourcing Company

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

No Data Available

Imran Hafeez
Manager IT at a educational organization
Technical support from SAP is very good, and I would rate it nine out of ten.
Read full review of SAP HCM »
Ahmed_Haridy
Managing Director at Omnitelltech
My experience with the technical support has been good. There's something new with their support called Wizard Guide...
Read full review of SAP SuccessFactors »
Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at Ethiopian Airlines
Customer support is generally good.
Read full review of SAP NetWeaver Business Warehouse »
Wael Elsagh
Solutions Architect at EJADA
I have received a good response from the support from SAP HANA. However, the speed of the response could be better.
Read full review of SAP HANA »
Vinayak Shenoy Katarsal
IT Manager at a consultancy
In terms of technical support, it depends on what partnership you have with SAP. If you're a platinum partner or a...
Read full review of SAP HANA »
Fauzan Memon
SAP BDC Lead Consultant at YASH Technologies Middle East
We have received responses to everything we raised. The service has been good so far.
Read full review of SAP Business Data Cloud »
Shivdatt Patel
Officer Programmer at Colourtex Ind Ltd
I have not used the technical support from SAP ERP.
Read full review of SAP ERP »
Asad Rehman
Management Executive at Pak-Arab Refinery Ltd.
We have our IT support department for technical queries. So, we never directly contact the solution's technical...
Read full review of SAP HCM »
Anonymous User
Associate Solution Architect at a tech services company
The solution's technical support is good. Until now, wherever I go to work for different clients, like oil and gas...
Read full review of SAP Business Technology Platform »
Muhammad Ghufran Khan
IT Senior Manager at Viettel IDC
The support from SAP Business One is good. However, sometimes they can be slow with their response. I rate the...
Read full review of SAP Business One »
Anonymous User
HRS Professional at a financial services firm
Customer support needs improvement because it is a weakness. Support is offshore so you deal with people in other...
Read full review of SAP SuccessFactors »
Anonymous User
Works at a tech services company
The technical support is very good between the service levels.
Read full review of SAP S/4HANA »
Anonymous User
Technical Leader at a tech company
We have used technical support for probably one or two instances but for nothing major as such. They were quite...
Read full review of SAP SuccessFactors »
VINCENTWU
Project Manager at Inventec
We've had three years of experience dealing with SAP Business One and it has been fine.
Read full review of SAP Business One »
Christophe BERNARD
Business Intelligence Manager at ALPTIS ASSURANCES
We have a SaaS company doing level one support. I have not had an exchange with SAP support. I deal with my local...
Read full review of SAP Data Services »
MarkVoges
Head of Global Operation Excellence at a media company
I have no experience with technical support. However, in the past four or five months, I have received calls from...
Read full review of SAP Signavio Process Manager »
Weerakhan Tantiphaiboontana
Chief Process Officer at Netizen Co., Ltd.
The technical support is improving. I've noticed a definite change over the past four years, so you know they are...
Read full review of SAP Business ByDesign »
AppArch25
Applications Architecture at a engineering company
They have dealt with our issues well. The technical support is good.
Read full review of SAP ERP »
AmitShah3
Mechanical Engineer at a real estate/law firm
Our specialized support team does sometimes work with SAP support. The support is good but it may depend on what you...
Read full review of SAP S/4HANA »
Anonymous User
IT Controlling Specialist at a pharma/biotech company
I am in maintenance, so I have not contacted technical support. I can't say how many times we have had to contact...
Read full review of SAP Business Warehouse »
Naina Wahab
SAP Project Manager at Doha Petroleum Construction Co. Ltd. (DOPET)
We communicate with SAP S_4HANA Cloud technical support occasionally, especially when using the 2018 version, where...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Senior Director Tech Ops at a sports company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of SAP Customer Data Cloud »
Anonymous User
Consultant at a tech services company
A 10 out of 10.
Read full review of SAP BusinessObjects Business Intelligence »
Ahmed-Haridy
SAP SuccessFactors Function Head at EOH
This solution has very good technical support. They are very professional, and we have a good relationship with them.
Read full review of SAP SuccessFactors »
ShantanuSrivastava
Lead Analyst at a tech vendor
In my experience, I would rate SAP support as two to three out of five. To get accurate help, I have noticed that the...
Read full review of SAP Business Data Cloud »
Andy Pan
BusinessObject Delivery Dev. at a government
I'm the administrator, and I haven't had any significant issues, so I don't usually need specific technical support....
Read full review of SAP BusinessObjects Business Intelligence »
HemanthKumar S
Consultant at BluTech Talent Plus LLP
The technical support is pretty good. They reply in a timely manner and also provide solutions, which is what...
Read full review of SAP SuccessFactors Employee Central Payroll »
Ankur-Ashok
Senior Manager - Retail Sales
Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.
Read full review of SAP SuccessFactors Learning »
Anonymous User
Senior MIS Project Manager at a tech services company
The technical support is good so is rated a six out of ten.
Read full review of SAP Business Data Cloud »
Anonymous User
Associate Director - IS Project Management Office at a healthcare company
Customer Service: It's not great, but OK. Technical Support: It's not great, but OK.
Read full review of Sybase Afaria [EOL] »

Review 1 of 30

Technical Support

No Data Available

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