Compare BT vs SAP

Based on 1 review.

SAP

Based on 1527 reviews.

Sample Customers

BT IaaS

Crabtree & Evelyn, Timico

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

BT Network Services

0 reviews

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

16 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

Government

Computer Software Company

Manufacturing Company

12%

Computer Software Company

11%

Educational Organization

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

Narasimhan Jayavel
Associate Consultant at Emerging Alliance
I've used technical support in the past. They are good.
Read full review of SAP HANA »
Uchenna Obiji
Lead Systems Analyst at a retailer
If we have issues the support is there to assist us. For example, when there are new features, they collect...
Read full review of SAP Data Services »
Enas Selim
Product Manager at Diyar United Company
SAP support responds instantly, but more guidance is needed. Users can get lost on the website and may need...
Read full review of SAP Signavio Process Manager »
PinakiGhosh
COO at Data Core Systems
There is a lot of room for improvement in customer service and support. The availability of knowledgeable support to...
Read full review of SAP Cloud Platform »
Muharrem Iseri
Managing Partner at a tech services company
Technical support is decent, though the response time and quality could be better.
Read full review of SAP PowerDesigner »
NarendraKumar1
Works at AG Consultancy & Apps. Lt.
Given its cloud-based nature, the level of support varies depending on the vendor.
Read full review of SAP Signavio Process Manager »
PradeepKumar22
Data Governance Lead at Centrient
We follow documentation for the technical support services. It could be low code and more user-friendly.
Read full review of SAP Data Services »
Richard Silhan
Sup-basis consultant at a security firm
Customer service can be improved. While issues are resolved eventually, the first level of support is not as good as...
Read full review of SAP HANA »
Puneet
Senior Manager at Capgemini
SAP supports this solution well when there are any bugs or glitches in the solution. Initially, we had a hiccup. We...
Read full review of SAP S/4HANA »
Anonymous User
Partner & SAP Netweaver Solution Architect at a tech services company
Since early on, I never needed a lot of support from SAP because their solution is stable. Probably the first time we...
Read full review of SAP Process Orchestration »
StephanMuller
Owner at BPM Stephan Muller
I think that technical support is fine.
Read full review of SAP Signavio Process Manager »
Richard Pitsnogle
Lead Technical Specialist at a financial services firm
An eight out of 10.
Read full review of SAP IQ »
Hara Prasad
dgm(it). at The Singareni Collieries Company Limited
Normally, the support is there, but the response time could be faster. Service support is required because whenever...
Read full review of SAP HANA Enterprise Cloud »
Mauro Del Quondam
IT Development Director at Lottomatica SpA
We have only used support a few times for some minor issues, such as the production system blockage, and our...
Read full review of SAP ERP »
EricMellahn
Business Process Manager at Chal tec
We only have email support and I would say that it is good.
Read full review of SAP Signavio Process Manager »
SEAN Justine
Works
Technical support is good. I would rate them an eight out of ten.
Read full review of SAP S/4HANA Cloud »
MARTIN BAÑALES
Independent Consultant at Bosch&Cia
We have the contact and support of the partner that sold us the SAP application. Therefore, support comes through a...
Read full review of SAP Business One »
Anonymous User
SAP BO/BI Architect at a tech services company
Sometimes it's average, and sometimes it's excellent.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Zakaria Rahoui
Consultant Business Intelligence at Corporate Software
SAP's technical support do a good job and always respect the incidents.
Read full review of SAP Lumira »
Anonymous User
Delivery Head, Emergys India at a computer software company
The support from SAP Business One is helpful. I rate the support of SAP Business One a nine out of ten.
Read full review of SAP Business One »
Anonymous User
SAP Basis Consultant at a energy/utilities company
Technical support is good, but there is always room for improvement. They could be faster.
Read full review of SAP ERP »
Anonymous User
Developer at a tech services company
Customer Service: Customer service was average. Technical Support: Technical support was average.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Business Intelligence Functional Manager BU SAP at a tech services company
One of the great things about SAP is the information that is available. When you have a problem, SAP is very quick to...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Srinivasan Kumar
Senior Manager at Delaware LLP
We have contacted SAP support primarily for connectivity issues. While the support team was helpful, reaching the...
Read full review of SAP Analytics Cloud »
Anonymous User
SAP HCM/FICO Team lead at a transportation company
The solution is stable, so I didn't need to reach out to technical support very often. When I did, they were helpful....
Read full review of SAP HCM »
AndriiBelinskyi
Head of IT at New Products
I have not had any direct contact with SAP technical support. Our support is provided by the partners.
Read full review of SAP Business One »
Anonymous User
Managing Partner at a tech consulting company
A dedicated support team has the right expertise and has been able to resolve most of the issues on time. No major...
Read full review of SAP SuccessFactors »
Anonymous User
IT Consultant at a manufacturing company
Technical support is fairly good. At times it can take three to four weeks to get back to us with a resolution....
Read full review of SAP NetWeaver »
NadaDrhimer
Consultant at a tech services company
The solution's technical support is good.
Read full review of SAP SuccessFactors »
Anonymous User
Head of IT Asia at a manufacturing company
Our company has global support from SAP. They are responsive and do what we need.
Read full review of SAP Master Data Governance »

Review 1 of 30

Technical Support

No Data Available

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