Compare BT vs SAP

Based on 1 review.

SAP

Based on 1557 reviews.

Sample Customers

BT IaaS

Crabtree & Evelyn, Timico

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

BT Network Services

0 reviews

SAP S/4HANA

63 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

16 reviews

Top Industries

Manufacturing Company

13%

Government

Comms Service Provider

Retailer

Manufacturing Company

13%

Computer Software Company

11%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

Marissa Schwan
Founder and Director at a consultancy
I communicate with technical support on a regular basis. I have an account manager located in Spain whom I can...
Read full review of SAP SuccessFactors »
Roymell Santos
ICT Officer at Intelligent Skincareinc Inc.
SAP's customer service and support have been knowledgeable and responsive.
Read full review of SAP CRM »
P P Gopalakrishhnan
Practice Head: Digital Transformation at Progressive Infotech Pvt. Ltd.
The tool's response time is fairly low. The team has good technical ability. However, the product takes time for...
Read full review of SAP Business One »
SurenderJ
Sr Manager at Genpact
We've had some contact with technical support and they are good.
Read full review of SAP Master Data Governance »
Srivatsav Andra
SAP BW/4HANA Specialist at a government
The organization has a support team responsible for day-to-day operations. A third-party vendor provides support for...
Read full review of SAP BW4HANA »
FranciscoSantos
Director at Pixel Studio PTY
Local teams always available, plus direct support from Walldorf if required
Read full review of SAP Data Services »
Kiran Singh
Director Sales at Rialtes
The solution's technical support is slow. I would say that when working with SAP, one has to be very patient. You...
Read full review of SAP BW4HANA »
Laxman Molugu
Chief Executive Officer at Saanvi systems inc
SAP's customer service is generally not satisfactory. When a ticket is opened, by the time they respond with queries,...
Read full review of SAP Process Orchestration »
Desmond Festus
Senior Officer ERP at Swakop Uranium
I rate my experience with customer service and support as excellent. The one time we reached out to them for issues,...
Read full review of SAP ERP »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
The tool's technical support is not very easy, and they tend to ask many questions, taking more time to respond and...
Read full review of SAP Analytics Cloud »
Anonymous User
Senior Master Data Consultant at a tech consulting company
The technical support from SAP depends on the client and how it is agreed. You usually have an SAP consultant fully...
Read full review of SAP Master Data Governance »
Anonymous User
Global Learning and Development Manager at a manufacturing company
I have not contacted the support from SAP SuccessFactors.
Read full review of SAP SuccessFactors »
Anonymous User
SAP HCM/SuccessFactors Consultant at a tech services company
SAP does its technical support very well.
Read full review of SAP HCM »
Carel Van Der Merwe
CEO at Abellard
In the time that I have been using this product, it has never been necessary to contact technical support. I think...
Read full review of SAP PowerDesigner »
Anonymous User
General Manager at a recruiting/HR firm
The technical support is good.
Read full review of SAP SuccessFactors »
Laxmikanth Karunamoorthy
Principal Information Technology Consultant at NTT DATA
The customer support is good.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Hr Solution Architect at a mining and metals company
Of course, the level of technical support depends on your support model and whether you are taking the support...
Read full review of SAP SuccessFactors »
Anonymous User
SAP BASIS/Technology Lead at a aerospace/defense firm
I haven't used technical support yet. We are a premium customer of SAP. We have a good relationship but Lumira is...
Read full review of SAP Lumira »
Anonymous User
Founder & CEO at a tech services company
Technical support is good. They were able to assist us in some specific issues we were experiencing.
Read full review of SAP Business Warehouse »
Fraven Ang
Manager, Data Architecture at DFS Singapore Pte Ltd
The technical support is good and they reply promptly. They also have information online. I'm happy with the support.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Business Intelligence Tools Administrator at a healthcare company
Customer support is spotty at best, and when they do get involved it has to be according to the support person's...
Read full review of SAP Crystal Reports »
Anonymous User
Business Intelligence Applications Team Leader at a energy/utilities company
Customer Service: Patchy. Depending on the product with the issue (eg WebI or Information Steward) the responses can...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Business Operations Analyst at a comms service provider
It's good.
Read full review of SAP Lumira »
Thomas Kuhn
Head of CoE Process Management at a healthcare company
The technical support is excellent!
Read full review of SAP Signavio Process Manager »
Monika Shinde
Analyst III Global GBS - Process Mining at Kraft Heinz
The support system is actually quite good. Once we progress further in our journey, it will be better to comment on...
Read full review of SAP Signavio Process Intelligence »
Srinivasan Kumar
Senior Manager at Delaware LLP
We have contacted SAP support primarily for connectivity issues. While the support team was helpful, reaching the...
Read full review of SAP Analytics Cloud »
Thales Azevedo
Gerente de BI at a government
Technical support for the most part has been very good. We've had a positive experience and we are quite satisfied...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Planning Analyst at a healthcare company
Technical support is good. I contacted SAP about an issue on a Friday afternoon and was able to speak with an SAP rep...
Read full review of SAP Lumira »
Mihir-Shah
Enterprise Architecht at RS Group plc
The system is quite stable from an availability perspective. SAP provides a guarantee of 99.5% availability, which is...
Read full review of SAP SuccessFactors HCM »
Anonymous User
Business Objects Admin/Developer at a healthcare company
Customer Service: In a word, bad. Account reps constantly change and it’s impossible to find out who your current rep...
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Technical Support

No Data Available

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