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BMC vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
BMC
Based on 254 reviews.
ServiceNow
Based on 229 reviews.
Latest Research
ServiceNow vs. BMC Helix ITSM
Updated: January 2022
BMC Helix ITSM vs. ServiceNow
Updated: January 2022
Overview
BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
BMC TrueSight Operations Management
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
BMC Remedy Asset Management
Scripps Networks
BMC Track-It!
Florida Hospital, Mitchell International
BMC Helix Discovery
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
BMC Helix ITSM
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
BMC FootPrints Service Core
Cast & Crew
BMC TrueSight Orchestration
Ameritas, Buckeye Partners, KNAB, Dex Media, News UK
Control-M
CARFAX, Tampa General Hospital, Navistar, Amadeus, Raymond James, Railinc
BMC IT Business Management OnDemand
AtTask, Cast & Crew, ChipRewards, Fujitsu, Orange Business Services
BMC Atrium CMDB
Brookfield
BMC Cloud Lifecycle Management
JDA Software, Morningstar, Orange Business Services, Wipro
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Loom Systems
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
ServiceNow Orchestration
experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow IT Business Management
Proximus, UNT SYSTEM, SAP SuccessFactors
ServiceNow Discovery
York, National Grid, DXC Technology, experian, BEACHBODY
ServiceNow CMDB
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
Popular Solutions
Top Industries
Computer Software Company
37%
Comms Service Provider
13%
Financial Services Firm
10%
Government
6%
Computer Software Company
30%
Comms Service Provider
15%
Financial Services Firm
8%
Government
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
Review 1 of 30
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Technical Support
No Data Available
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