Compare BlueCat vs ExtraHop Networks

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

LiveNX

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

LiveSP

Darpa, Hanover, AT&T, Cardinal Health, Dillard's, Alaska Airlines

ExtraHop Reveal(x) for IT Operations

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

Popular Solutions

27 reviews

2 reviews

2 reviews

3 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

2 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

10%

Comms Service Provider

12%

Financial Services Firm

11%

Outsourcing Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vinal-Patel
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company
I use OmniPeek for several use cases. Firstly, I use it for application performance, especially during acquisitions...
Read full review of OmniPeek »
Ashwani Bansal
Senior Solution Consultant at Orange
For observability, I use ThousandEyes, LiveSP, and LiveAction LiveNX for service provider networks. I am actually a...
Read full review of LiveNX »
Anonymous User
Chief of IT Architecture at a financial services firm
My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an...
Read full review of LiveAssurance »
Anonymous User
IT Engineer at a construction company
We have Edge deployed at roughly forty locations and use it as the primary DNS server for all our locations. Each...
Read full review of BlueCat Edge »
Henk-Jan Dennenberg
IT Admin/Network engineer at jfsg
We use it to manage our DHCP servers and DNS and to gain more insightful information on what is on the network.
Read full review of Micetro »

Review 1 of 5

Henri Heuvel
Technical Consultant at Axians
The typical use case for ExtraHop Reveal(x) that we use is from a security perspective, specifically Network Detect...
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Lead IT Service Analyst at a manufacturing company
I use ExtraHop Reveal(x) 360 as our cloud-native NDR platform, with primary use cases including monitoring real-time...
Read full review of ExtraHop Reveal(x) 360 »

Review 1 of 3

Customer Service

Bob Stiles
Cyber Security Architect Engineer at a financial services firm
Customer support is very good, with knowledgeable and eager staff.
Read full review of LiveAssurance »
Dhananjay Kawale
Senior Software Engineer at Alstom
Customer support is quite good. I have found them to be very responsive and knowledgeable, especially regarding...
Read full review of BlueCat Integrity »
Mithun Mn
Network and Security Specialist at a tech vendor
I would add that documentation is the first improvement needed, and also, when we call for support, there are often...
Read full review of BlueCat Integrity »
Vinal-Patel
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company
The technical support from OmniPeek is really great. I would rate them eight or nine out of ten.
Read full review of OmniPeek »
Nirmesh Solanki
Network DevOps at a pharma/biotech company
They can improve their support for the CDNV application, which is Cloud Discovery and Visibility. I had to chase...
Read full review of BlueCat Integrity »
Bob Fuller
Engineering Specialist at Community Health Systems
I contact support maybe once a month. They are amazing. Just recently, I was able to upgrade our support contract as...
Read full review of BlueCat Integrity »
Ryan Michael Patterson
Senior Security Engineer at a tech services company
My recent experience with BlueCat's technical support has been excellent. Their deep understanding of the platform is...
Read full review of BlueCat Integrity »
Sham Prabhakaran
Senior Network Engineer, DDI at a wireless company
The technical support by BlueCat is excellent. I would rate their support a nine out of ten.
Read full review of BlueCat Integrity »
Srinivasan-V
DDI Engineer at TWO95 International, Inc
The technical support is responsive and they have resolved any issues we have had.
Read full review of BlueCat Integrity »
LeandroFreitas
Senior Network Engineer at a tech vendor
I have contacted the technical support or customer support every week. I believe that we have the premium support...
Read full review of BlueCat Integrity »
Mahesh Doshi
IT at a energy/utilities company
If enhancements are not required, then support for the product is good. The solution was a new product so we wanted...
Read full review of LiveNX »
Keerthi Kumar Sangaraju
Technology Manager at a tech services company
BlueCat's technical support is very good.
Read full review of BlueCat Integrity »
Soumyadeep Nath
Cybersecurity Analyst at a tech vendor
The customer support for BlueCat Integrity was very good; they were prompt in resolving any issues we faced during...
Read full review of BlueCat Integrity »
LeandroFreitas
Senior Network Engineer at a tech vendor
We're very impressed with BlueCat's premium support service. They're highly engaged, holding bi-weekly meetings to...
Read full review of BlueCat Edge »
Anonymous User
SDET at a outsourcing company
The customer support for BlueCat Integrity is on point; it is not very good, but it does the job.
Read full review of BlueCat Integrity »
Anonymous User
Chief of IT Architecture at a financial services firm
The BlueCat support is great.
Read full review of LiveAssurance »
Anonymous User
System/Network Administrator at a manufacturing company
I have never had to contact technical support.
Read full review of BlueCat Edge »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support of LiveAction LiveNX are rated at 4 out of 10.
Read full review of LiveNX »
Anonymous User
Infrastructure Services Manager at a transportation company
Their tech support is good once you get to them. They are hard to reach, and they're obviously not at the drop of a...
Read full review of LiveNX »
Anonymous User
Director feature network at a tech consulting company
The customer service and support team is constantly growing. It is good when you get the right people, who are...
Read full review of LiveNX »
Anonymous User
IT Manager, Network Engineering at a retailer
Their tech support is awesome.
Read full review of LiveNX »
Anonymous User
System Engineer at a aerospace/defense firm
Their technical support is good. The previous solution that we were using was open source. BlueCat's technical...
Read full review of BlueCat Integrity »
Frederic Girard
Developer for DDI Team at Cgi Deutschland KG
I've contacted BlueCat Gateway technical support, and the team responds quickly. Sometimes, when I have a more...
Read full review of BlueCat Gateway »
Mudasir Khan
DDI Ops Engineer at PC Network
The customer support is great.
Read full review of BlueCat Integrity »
Anonymous User
DevOps at a outsourcing company
My experience with customer support was very good. We had not major issues, only minor ones working with BlueCat and...
Read full review of BlueCat Integrity »
Benjamin Hodzic
Chief Mission Critical Communications at United Nations
The technical support is terrible and I give it a minus one hundred.
Read full review of LiveNX »
Brant Smith
IT Support Specialist Tier 1 at CONEXON, LLC
I never had to contact support at my level.
Read full review of BlueCat Integrity »
Anonymous User
Director feature network at a tech consulting company
Support is superb.
Read full review of LiveNX »
Anonymous User
Lead Engineer at a consultancy
BlueCat Integrity's professional DNS and support services are excellent, and I would give them a rating of ten out of...
Read full review of BlueCat Integrity »
reviewer98645120
Senior Technology Services Specialist at FedEx
I have not had personal interactions with LiveAction's support team.
Read full review of LiveNX »

Review 1 of 30

Henri Heuvel
Technical Consultant at Axians
I would rate the technical support from ExtraHop a solid eight. It's not exceptional, but it's definitely not bad....
Read full review of ExtraHop Reveal(x) »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
Read full review of ExtraHop Reveal(x) »
Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
Read full review of ExtraHop Reveal(x) »
Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
Read full review of ExtraHop Reveal(x) for IT Operations »
John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
Read full review of ExtraHop Reveal(x) »
Pasanj Pasanj
Network Security Engineer at Well Health
The customer support for ExtraHop Reveal(x) 360 has been good for me. Currently, I have not had any issues to reach...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Lead IT Service Analyst at a manufacturing company
The support we receive from ExtraHop is very good, responsive, and knowledgeable. ExtraHop support provides dedicated...
Read full review of ExtraHop Reveal(x) 360 »
Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
Read full review of ExtraHop Reveal(x) for IT Operations »
Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
Read full review of ExtraHop Reveal(x) for IT Operations »
Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
Read full review of ExtraHop Reveal(x) »

Review 1 of 22

Technical Support

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