Compare BlackBerry vs F-Secure

BlackBerry

Based on 61 reviews.

F-Secure

Based on 3 reviews.

Latest Research

F-Secure Elements Endpoint Protection vs. CylancePROTECT

Updated: September 2022

CylancePROTECT vs. F-Secure Elements Endpoint Protection

Updated: September 2022

Sample Customers

CylancePROTECT

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

CylanceOPTICS

Cerdant, Washoe County School District

CylanceGUARD

Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB

F-Secure Elements Endpoint Detection and Response

Blackfin

Popular Solutions

CylancePROTECT

15 reviews

BlackBerry Enterprise Mobility Suite

6 reviews

CylanceOPTICS

2 reviews

F-Secure Elements Endpoint Protection

2 reviews

F-Secure Elements Endpoint Detection and Response

1 reviews

Top Industries

Comms Service Provider

20%

Computer Software Company

18%

Manufacturing Company

Government

Comms Service Provider

34%

Computer Software Company

19%

Government

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA »
Anonymous User
Solutions Architect at a tech services company
Typically, we use machine learning features that we developed over the last half a dozen years to build this product,...
Read full review of CylanceOPTICS »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Blackberry Dynamics Apps included Blackberry Work, which was about email, internet notes, and tasks, as well as...
Read full review of Blackberry Dynamics Apps »
Anonymous User
Lead - Recruiting at a tech services company
Basically, we are looking for endpoint protection. We have two products in place: Cybereason and Cylance. We are...
Read full review of CylanceGUARD »
Denni Sembiring
Deputy Technical Service Lead at Halodata
For the use case, we are a mobility organization. Sometimes we do, because we are a reseller or end partner, also we...
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 5

Anonymous User
IT Manager at a tech services company
The solution is for the detection of every abnormal change. It detects everything that is abnormal. For example, if...
Read full review of F-Secure Elements Endpoint Detection and Response »
Anonymous User
Computer Network Specialist
We primarily use the solution for central management. If there is some accident or a computer virus administrator...
Read full review of F-Secure Elements Endpoint Protection »

Review 1 of 2

Customer Service

Robert Valencia
Solution Architect at Westcon-Comstor
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of CylancePROTECT »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of CylancePROTECT »
Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA »
Ruchi Chauhan
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Akhlaq Ahmed
BlackBerry Cylance SME - Resident Engineer at a tech services company
Technical support is good, but the response time could be improved. They can take two or three days to get back to...
Read full review of CylancePROTECT »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of CylancePROTECT »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of CylancePROTECT »
SeniorAdvi548
Senior Adviser IT at a consultancy
Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of CylancePROTECT »
Loic Maury
IT Manager at PBD
CylancePROTECT's technical support is non-existent.
Read full review of CylancePROTECT »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of Blackberry Dynamics Apps »
Anonymous User
Head of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of CylancePROTECT »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of CylancePROTECT »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of CylancePROTECT »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Administrator Associate at a tech services company
Technical support is good.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of CylancePROTECT »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of CylancePROTECT »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of CylancePROTECT »

Review 1 of 30

Anonymous User
IT Manager at a tech services company
We've only reached out to technical support to complain about the number of false positives. They're working on it....
Read full review of F-Secure Elements Endpoint Detection and Response »
Anonymous User
Computer Network Specialist
Due to the fact that we buy licenses through Estonian company, and not directly from F-Secure, we use them for...
Read full review of F-Secure Elements Endpoint Protection »
Anonymous User
Senior IT Support at a hospitality company
I don't believe we've ever had to contact F-Secure support.
Read full review of F-Secure Elements Endpoint Protection »

Review 1 of 3

Technical Support

No Data Available

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