Compare Bitdefender vs Xcitium

Bitdefender

Based on 157 reviews.

Xcitium

Based on 30 reviews.

Latest Research

Buyer's Guide

Bitdefender Total Security vs. Comodo Advanced Endpoint Protection

December 2025

Comodo Advanced Endpoint Protection vs. Bitdefender Total Security

Updated: December 2025

Buyer's Guide

Comodo Advanced Endpoint Protection vs. GravityZone Business Security

December 2025

Comodo Advanced Endpoint Protection vs. GravityZone Business Security

Updated: December 2025

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Comodo Advanced Endpoint Protection

Christian Motorcyclists Association, City of Thousand Oaks, City of Danville, HRI Properties

Popular Solutions

Bitdefender GravityZone EDR

10 reviews

Bitdefender GravityZone Enterprise Security

8 reviews

GravityZone Business Security

6 reviews

Comodo Advanced Endpoint Protection

4 reviews

Comodo cWatch

1 reviews

Comodo MDR

2 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

13%

Manufacturing Company

Government

Computer Software Company

13%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Wesam Qashou
Senior Systems Engineer at a government
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Abhimanyu Das
Senior Associate at a tech vendor
I primarily used Bitdefender Security for AWS for SOC policy tuning and other SOC-related tasks. Our work involved...
Read full review of Bitdefender Security for AWS »
Jörg Köhler
Owner at a tech services company
The primary use case is the protection of an internal network for one of my customers. It includes covering...
Read full review of Bitdefender MDR »
Robin Cook
MSP Partner Manager at a computer software company
Bitdefender Total Security is used for my own personal use.
Read full review of Bitdefender Total Security »

Review 1 of 5

Navin Mohinani
CEO at a tech services company
The major use case for the product is mainly for endpoint security and endpoint management.
Read full review of Comodo MDR »
Bernardo Murillo
Director De Netquatro at a non-tech company
I use the solution to detect vulnerabilities in the site.
Read full review of Comodo cWatch »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I'm personally reviewing Xcitium Open EDR. We haven't started selling it as a solution to other people. The client is...
Read full review of Open EDR »
Ishan Kukreti
Director at a security firm
The use case for the Comodo Advanced Endpoint Protection solution is very simple. Everyone is looking for a...
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at a security firm
We use it primarily for remote controlling and monitoring. The solution is patented, especially the endpoint...
Read full review of Comodo RMM »

Review 1 of 5

Customer Service

Basawaraj Vastrad
Technical Director at a security firm
The customer service and support could be a bit faster. There's room for improvement.
Read full review of Bitdefender MDR »
HarshBhardiya
SOC Engineer at a outsourcing company
I have never communicated with Bitdefender's technical support, as my team members handle it by raising tickets and...
Read full review of Bitdefender GravityZone EDR »
Arvin Nuhandya
Information Technology Support Engineer at a tech services company
The response time from Bitdefender's support team is generally good.
Read full review of Bitdefender Total Security »
Abdi-Hamid Hassan
Innovation & Development Support at a manufacturing company
I have engaged the Bitdefender technical support team twice when we encountered upgrade and technical issues, and...
Read full review of Bitdefender GravityZone Enterprise Security »
Kevin Mabry
CEO at a security firm
It's cumbersome to get to everything. It's not as simple as having a little chat or calling a phone number. You have...
Read full review of Bitdefender GravityZone EDR »
Muhammad-Imran
Network administrator at a educational organization
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Kevin Mabry
CEO at a security firm
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
Rias Majeed
CTO at a tech services company
So far, we are very good. Our distributor is very cooperative, and we have been working with them for quite a long...
Read full review of Bitdefender GravityZone Enterprise Security »
Raghu Setlur
Director at a consultancy
It's very customer-friendly. We haven't had any major issues, only very minor ones.
Read full review of Bitdefender GravityZone Enterprise Security »
Subbu Madhira
CEO at a tech company
I never had any problems as far as support is concerned. I only took some support at the initial installation because...
Read full review of Bitdefender MDR »
Saijeet Kalpoth
Regional Manager at a tech services company
Technical support responds accordingly to service tickets but there is room for improvement.
Read full review of GravityZone Business Security »
Basawaraj Vastrad
Technical Director at a security firm
The technical support team needs to be faster with their responses.
Read full review of Bitdefender GravityZone Enterprise Security »
Neel Pardeshi
Associate Network L1 at a tech services company
I've never personally contacted technical support.
Read full review of Bitdefender GravityZone EDR »
Sazzad Khan
CTO at a security firm
The technical support from Bitdefender is generally good, however, they still need to improve their response time,...
Read full review of Bitdefender GravityZone XDR »
DavidNeel
Chief Technology Officer at a computer software company
The technical support is average. They were not any better or worse than any other endpoint protection support...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
CTO at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Jay Barwick
President at a wholesaler/distributor
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Security Technician at a government
I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good...
Read full review of Bitdefender GravityZone EDR »
Mohamed Berawy
Technical Team Leader at a tech services company
We have been in touch with technical support from time to time, although they have been minor issues related to the...
Read full review of Bitdefender GravityZone EDR »
Ian Skibbe
Channel Manager at a tech services company
The outreach from support was a bit bad according to their plan, but we've got two people here that manage and...
Read full review of Bitdefender GravityZone EDR »
Rajiv Warrier
Regional Head at a tech services company
I've never contacted technical support in the past. I can't speak to how helpful or responsive they are. It's a...
Read full review of Bitdefender GravityZone EDR »
Fernando_Silva
Responsible for Technical Department at a manufacturing company
I have not needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Mohamed Hekal
IT Manager at a construction company
The technical support for this solution is good but could be improved for Arabic countries.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Systems Engineer at a tech services company
While technical support is great, it could be faster.
Read full review of Bitdefender Sandbox Analyzer »
Simon Otieno
General Manager at a computer software company
The solution has a local technical support office that responds within 30 minutes, which is satisfactory. I would...
Read full review of Bitdefender GravityZone EDR »
Mihail Andries
CISO at a financial services firm
The guys are very responsive, even careful. Even though we did not ask particular questions, they asked us if we had...
Read full review of Bitdefender GravityZone EDR »
Chirosca Alecsandru
Owner at a tech services company
We have been in contact with technical support for one only issue, and it was solved after our second interaction...
Read full review of Bitdefender GravityZone EDR »
Manny Singh Lubana
Manager, Information Security at a financial services firm
I think there is room for improvement for technical support. Although they've been great, honestly, I do see a...
Read full review of Bitdefender GravityZone EDR »
Rajat_Gupta
Information Security Officer at a comms service provider
We faced issues in the past with customer support for this solution as we waited a long time for replies to emails.
Read full review of Bitdefender GravityZone EDR »
Robert Nevans
CEO at a tech services company
The technical support is amazing. It's pretty much instantaneous. We've very satisfied with the level of service we...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

Muhammad Waziruddin Ansari Ansari
Technical Account Manager at a tech services company
The technical support is great. They respond to questions very fast and in a very good manner. Whenever we have an...
Read full review of Comodo Advanced Endpoint Protection »
KrishnaKumar12
Managing Director at a security firm
The solution's technical support was fair enough since, at times, the support team takes time to respond. I rate the...
Read full review of Comodo Advanced Endpoint Protection »
Donald Baldwin
Principal Enterprise Architect at a tech consulting company
We very rarely have to use technical support, but when we've had to call them it's not been an issue. It's pretty quick.
Read full review of Comodo Advanced Endpoint Protection »
MichaelNdwiga
IT Officer at a healthcare company
It takes a lot of time to get through the support.
Read full review of Comodo Advanced Endpoint Protection »
SAMUELMWANGI
Director at a tech vendor
We have no prior experience with technical support. I can't speak to how helpful or responsive they are. I've never...
Read full review of Comodo Advanced Endpoint Protection »
Navin Mohinani
CEO at a tech services company
The technical support from Xcitium should be improved more. Users pay $60 per user per year, and in case there is an...
Read full review of Comodo MDR »
Bernardo Murillo
Director De Netquatro at a non-tech company
When I have issues, I contact the support team. I do not have any issues with support. Support is good.
Read full review of Comodo cWatch »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I haven't contacted Comodo support yet. Mostly, I'm getting help from videos and forums. I can check other queries...
Read full review of Open EDR »
CHATHURANGA-JAYAWEEEA
Product Security at a tech services company
I've contacted support in the past for patch requests. They have been fine in terms of support. Typically, within...
Read full review of Comodo Advanced Endpoint Protection »
Krzysztof Noga
Information Security Administrator at a government
The technical support services are good.
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at a security firm
The technical support is fabulous. I rate the technical support a ten out of ten.
Read full review of Comodo RMM »
Anonymous User
Owner
The solution’s technical support is really good.
Read full review of Comodo RMM »
Anonymous User
I.T. Specialist at a comms service provider
Their technical support was average.
Read full review of Comodo Advanced Endpoint Protection »
Muhammad Waziruddin Ansari
Consultant at a consultancy
The technical support is impeccable. Whenever I reach out via email regarding any issues or inquiries, especially...
Read full review of Comodo MDR »
Rajesh-Singh
CEO & MD at a tech services company
The technical support of the solution is okay. I'd rate it seven out of ten. Sometimes some of the customer care reps...
Read full review of Comodo cWatch »
Ishan Kukreti
Director at a security firm
Customer support is generally satisfactory but could be improved, especially in terms of response time. Overall, it...
Read full review of Comodo Advanced Endpoint Protection »
MuratGun
IT Director at a consultancy
Our organization seeks out customer support directly and also indirectly through product partners. I would rate the...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Chief Information Technology Officer at a engineering company
The tool's technical support is active and very responsive.
Read full review of Comodo MDR »
Anonymous User
Senior Technical Product Manager at a tech services company
I am happy with their support. We had some configuration issues in past, and their support was quick and helpful. I...
Read full review of Comodo Advanced Endpoint Protection »
Vipin Garg
Co-Founder at a tech services company

Read full review of Comodo cWatch »
Anonymous User
Technical Sales Specialist at a comms service provider
The support comes through for any needs we have. The support team is very effective.
Read full review of Comodo Advanced Endpoint Protection »

Review 1 of 21

Technical Support

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