Compare Bitdefender vs Xcitium

Bitdefender

Based on 152 reviews.

Xcitium

Based on 28 reviews.

Latest Research

Buyer's Guide

Comodo Advanced Endpoint Protection vs. GravityZone Business Security

June 2025

Comodo Advanced Endpoint Protection vs. GravityZone Business Security

Updated: June 2025

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Comodo Advanced Endpoint Protection

Christian Motorcyclists Association, City of Thousand Oaks, City of Danville, HRI Properties

Popular Solutions

Bitdefender GravityZone EDR

17 reviews

Bitdefender GravityZone Enterprise Security

13 reviews

GravityZone Business Security

9 reviews

Comodo Advanced Endpoint Protection

8 reviews

Comodo cWatch

1 reviews

Comodo RMM

1 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

13%

Financial Services Firm

Government

Computer Software Company

16%

Comms Service Provider

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Rias Majeed
CTO at Exceed NetSec LLC

Read full review of Bitdefender GravityZone Enterprise Security »
Jörg Köhler
Owner at AvalisNT AG
The primary use case is the protection of an internal network for one of my customers. It includes covering...
Read full review of Bitdefender MDR »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
I use Bitdefender Sandbox Analyzer ( /products/bitdefender-sandbox-analyzer-reviews ) mostly whenever there is any...
Read full review of Bitdefender Sandbox Analyzer »
Baher Ezzat
System Delivery Manager at City Club
We use Bitdefender GravityZone Extended Detection and Response (XDR) (...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Bernardo Murillo
Director De Netquatro at Netquatro
I use the solution to detect vulnerabilities in the site.
Read full review of Comodo cWatch »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I'm personally reviewing Xcitium Open EDR. We haven't started selling it as a solution to other people. The client is...
Read full review of Open EDR »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
Comodo Advanced Endpoint Protection is primarily used for ransomware protection. It provides a complete report of any...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Chief Information Technology Officer at a engineering company
Comodo MDR has been implemented primarily for key workstations and servers. It's managed centrally through a single...
Read full review of Comodo MDR »
Anonymous User
Owner
Comodo RMM is a very good product. I've used it with one of my daycare clients, and we connect quite right. When they...
Read full review of Comodo RMM »

Review 1 of 5

Customer Service

Kevin Mabry
CEO at Sentree Systems, Corp.
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
GravityZone's technical support is exemplary. Cases are primarily handled by engineering-level personnel, and if...
Read full review of GravityZone Business Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The customer service and support could be a bit faster. There's room for improvement.
Read full review of Bitdefender MDR »
BarryGreene
Owner at Providing Excellence through Technology
I've never needed to use their support.
Read full review of GravityZone Business Security »
STAVROS NANOPOULOS
Chief Executive Officer at Razor Technology Consultants
Bitdefender's support is adequate when needed, although we rarely rely on it due to our experienced team.
Read full review of Bitdefender MDR »
Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support responds accordingly to service tickets but there is room for improvement.
Read full review of GravityZone Business Security »
Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support for Bitdefender GravityZone Ultra Plus is good enough.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Muhammad-Imran
Network administrator at Al Hussan Group
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Fabrizio Fioravanti
Engineer at a educational organization
The technical support has been helpful both for professional services and support provided by the sales account we...
Read full review of Bitdefender GravityZone EDR »
AMBARISH PATKAR
Products &Service Head; Head of IT at Wahl India
I would rate customer service and support as nine out of ten. They provide good support.
Read full review of Bitdefender GravityZone EDR »
Brent Lindke
Co-Owner at BizTech Plus
We have been very happy with Bitdefender GravityZone Elite technical support. With the initial setup, we only had one...
Read full review of GravityZone Business Security »
Anonymous User
Internal IT manager at a tech services company
I've not really had any issues, and therefore I've not really spoken with any support in regards to our system.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Owner at a tech services company
Bitdefender has very good technical support because all you need to do is send an email to support and in less than...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Gerente General at a computer software company
I rate the technical support of Bitdefender GravityZone Ultra Plus a five out of five. They are very good.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Anonymous User
Vice President of Operations at a wholesaler/distributor
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Cyber Security Consultant at a consultancy
Their support is good.
Read full review of Bitdefender Sandbox Analyzer »
David Alfonso
Cybersecurity Analyst & System Engineer at Compucare Systems Inc
The support from Bitdefender could be improved. Last year the support was really slow. When you sent a ticket they...
Read full review of Bitdefender GravityZone EDR »
Patricio Escobar
Chief of IT at a non-tech company
I contact the provider regularly; they are very helpful, so I would rate their technical support a ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Ochuko Benemoh
Network & Security Team Lead at CENGN - (Centre of Excellence in Next Generation Networks)
The technical support team is responsive.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Entrepreneur at a comms service provider
The technical support services are good.
Read full review of GravityZone Business Security »
Brent Lindke
Co-Owner at BizTech Plus
We once contacted technical support, and it was very good.
Read full review of GravityZone Business Security »
Anonymous User
Nical Consultant at a manufacturing company
I appreciate that Bitdefender support reached out to me when I needed assistance. I would rate them at around seven...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Systems Engineer at a tech services company
Bitdefender Total Security offers various support options, including phone, email, and online technical support....
Read full review of Bitdefender Total Security »
Troy Ferraris
Managing Director at TEPSA (Pty) Ltd
We carry out all the support on behalf of the company. There are five short, simple videos that explain step by step...
Read full review of Bitdefender GravityZone EDR »
Rajiv Warrier
Regional Head at a tech services company
I've never contacted technical support in the past. I can't speak to how helpful or responsive they are. It's a...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Pre-Sales Engineer at a tech services company
I am satisfied with the customer support and service.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
IT Director at a wholesaler/distributor
Normally, we don't directly interact with Bitdefender's tech support. We have our own team to take care of it.
Read full review of GravityZone Business Security »
Simon Otieno
General Manager at Kristel
The solution has a local technical support office that responds within 30 minutes, which is satisfactory. I would...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CTO at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Jonah Uypico
IT Network Manager at Department of Education - Philippines
We have access to local support via a local partner. I've only dealt with the local team. They have been helpful and...
Read full review of Bitdefender MDR »

Review 1 of 30

Bernardo Murillo
Director De Netquatro at Netquatro
When I have issues, I contact the support team. I do not have any issues with support. Support is good.
Read full review of Comodo cWatch »
MichaelNdwiga
IT Officer at cityeyehospital
It takes a lot of time to get through the support.
Read full review of Comodo Advanced Endpoint Protection »
CHATHURANGA-JAYAWEEEA
Product Security at Plexus Global (Pvt) Ltd
I've contacted support in the past for patch requests. They have been fine in terms of support. Typically, within...
Read full review of Comodo Advanced Endpoint Protection »
SAMUELMWANGI
Director at Calidad Systems Limited
We have no prior experience with technical support. I can't speak to how helpful or responsive they are. I've never...
Read full review of Comodo Advanced Endpoint Protection »
Donald Baldwin
Principal Enterprise Architect at Aurenav Sweden AB
We very rarely have to use technical support, but when we've had to call them it's not been an issue. It's pretty quick.
Read full review of Comodo Advanced Endpoint Protection »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I haven't contacted Comodo support yet. Mostly, I'm getting help from videos and forums. I can check other queries...
Read full review of Open EDR »
Muhammad Waziruddin Ansari Ansari
Technical Account Manager at AquaOrange
The technical support is great. They respond to questions very fast and in a very good manner. Whenever we have an...
Read full review of Comodo Advanced Endpoint Protection »
KrishnaKumar12
Managing Director at SIDR
The solution's technical support was fair enough since, at times, the support team takes time to respond. I rate the...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
I.T. Specialist at a comms service provider
Their technical support was average.
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Owner
The solution’s technical support is really good.
Read full review of Comodo RMM »
Muhammad Waziruddin Ansari
Consultant at a consultancy
The technical support is impeccable. Whenever I reach out via email regarding any issues or inquiries, especially...
Read full review of Comodo MDR »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
The technical support is fabulous. I rate the technical support a ten out of ten.
Read full review of Comodo RMM »
Krzysztof Noga
Information Security Administrator at Gmina Świdnica
The technical support services are good.
Read full review of Comodo Advanced Endpoint Protection »
Vipin Garg
Co-Founder at Multitechservers

Read full review of Comodo cWatch »
Anonymous User
Chief Information Technology Officer at a engineering company
The tool's technical support is active and very responsive.
Read full review of Comodo MDR »
Rajesh-Singh
CEO & MD at Gurjartech
The technical support of the solution is okay. I'd rate it seven out of ten. Sometimes some of the customer care reps...
Read full review of Comodo cWatch »
Anonymous User
Senior Technical Product Manager at a tech services company
I am happy with their support. We had some configuration issues in past, and their support was quick and helpful. I...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Technical Sales Specialist at a comms service provider
The support comes through for any needs we have. The support team is very effective.
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at IP Infotech Pvt. Ltd.
Customer support is generally satisfactory but could be improved, especially in terms of response time. Overall, it...
Read full review of Comodo Advanced Endpoint Protection »
MuratGun
IT Director at Hepta
Our organization seeks out customer support directly and also indirectly through product partners. I would rate the...
Read full review of Comodo Advanced Endpoint Protection »

Review 1 of 20

Technical Support

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