Compare Bitdefender vs Vectra AI

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Popular Solutions

Bitdefender GravityZone EDR

7 reviews

Bitdefender GravityZone Enterprise Security

8 reviews

GravityZone Business Security

4 reviews

Vectra AI

6 reviews

Top Industries

Comms Service Provider

13%

Computer Software Company

10%

Construction Company

Manufacturing Company

Financial Services Firm

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Abhimanyu Das
Senior Cybersecurity Engineer at Kyndryl
My main use case for Bitdefender Security for AWS is primarily for investigation purposes. Bitdefender Security for...
Read full review of Bitdefender Security for AWS »
HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Robin Cook
MSP Partner Manager at a computer software company
Bitdefender Total Security is used for my own personal use.
Read full review of Bitdefender Total Security »
Abdi-Hamid Hassan
Innovation & Development Support at BROOKSIDE DAIRY LTD
We're using Bitdefender GravityZone Enterprise Security for protection of endpoints. We appreciate the application...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

RahulReddy
Consultant at a retailer
Vectra AI is my main cybersecurity tool, and we use the AI data in our company. For example, when we discovered a...
Read full review of Vectra AI »

Review 1 of 1

Customer Service

Anna Moshchitskaya
GRC & Cyber Security Consultant at Merlink
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew...
Read full review of Bitdefender GravityZone EDR »
Jörg Köhler
Owner at AvalisNT AG
Customer service and support are very good. My account manager proactively works with me, and I have the possibility...
Read full review of Bitdefender MDR »
MohammedMateen
Network Administrator at Transgulf Readymix
I haven't had a response from customer service and support.
Read full review of Bitdefender GravityZone EDR »
AJITH-H G
Senior Solution Engineer at AppDirect
The customer service and support have been great. We haven't encountered any major ransomware attacks or deep...
Read full review of Bitdefender GravityZone Enterprise Security »
AMBARISH PATKAR
Products &Service Head; Head of IT at Wahl India
I would rate customer service and support as nine out of ten. They provide good support.
Read full review of Bitdefender GravityZone EDR »
ChandanMunshi
Chief Technical Officer at Provision Technologies LLP
I rate the technical support an eight out of ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Rias Majeed
CTO at Exceed NetSec LLC
Their technical support is helpful. I would rate them an 8 out of 10.
Read full review of Bitdefender GravityZone Enterprise Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The support is pretty decent. I rate the support a seven or eight out of ten.
Read full review of Bitdefender GravityZone EDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
The solution's technical support is good, fast, and responsive.
Read full review of Bitdefender GravityZone XDR »
Kevin Mabry
CEO at Sentree Systems, Corp.
I don't have any problems with the tech support. I am actually working with someone from their department right now...
Read full review of Bitdefender GravityZone Enterprise Security »
Arvin Nuhandya
Information Technology Support Engineer at PT. Walk Brains Indonesia
The response time from Bitdefender's support team is generally good.
Read full review of Bitdefender Total Security »
Ochuko Benemoh
Network & Security Team Lead at CENGN - (Centre of Excellence in Next Generation Networks)
The technical support team is responsive.
Read full review of Bitdefender GravityZone EDR »
Ian Skibbe
Channel Manager at a tech services company
The outreach from support was a bit bad according to their plan, but we've got two people here that manage and...
Read full review of Bitdefender GravityZone EDR »
Maria João Teixeira
Commercial Manager at Ingecom
I've dealt with support several times. In some cases, when the cases are more complicated, it takes too much time to...
Read full review of Bitdefender GravityZone EDR »
Victor Odoyo
Director at Kisii County Government
The technical support was on point.
Read full review of GravityZone Business Security »
VikasNaik
CEO at URS LLP
Support currently rates between seven to eight out of ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Brent Lindke
Co-Owner at BizTech Plus
We have been very happy with Bitdefender GravityZone Elite technical support. With the initial setup, we only had one...
Read full review of GravityZone Business Security »
Anonymous User
Co-Founder & Managing Director at a tech services company
My experience with Bitdefender support has been good so far.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Analyst at a tech services company
I would rate the services of the technical support or customer support at about seven. They are candid and...
Read full review of Bitdefender GravityZone EDR »
Mohamed Hekal
IT Manager at Esnad
The technical support for this solution is good but could be improved for Arabic countries.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Pre-Sales Engineer at a tech services company
I am satisfied with the customer support and service.
Read full review of Bitdefender GravityZone Enterprise Security »
Ray Cool
CEO at PBSI Technology Solutions
We handle technical support for the clients. They don't go through Bitdefender, they come to us.
Read full review of Bitdefender GravityZone Enterprise Security »
Robert Nevans
CEO at CSToday
GravityZone support is excellent. They're always right. I had to swallow my pride because twice I thought I was...
Read full review of Bitdefender Sandbox Analyzer »
Anonymous User
IT Manager at voluntis
I have contacted technical support in the past. I was very stuck when we started a project in terms of the...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Nical Consultant at a manufacturing company
I appreciate that Bitdefender support reached out to me when I needed assistance. I would rate them at around seven...
Read full review of Bitdefender GravityZone Enterprise Security »
HoeyCrain
Chief Technology Officer at CustomerHD
I haven't had to do much with Bitdefender's actual support, but we feel able to be self-sufficient. We have opened a...
Read full review of GravityZone Business Security »
STEPHANE BERGERAT
Technical Director at CINETIC IT
I would give Bitdefender GravityZone Extended Detection and Response (XDR) technical support a rating of nine. It's...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Rajiv Warrier
Regional Head at a tech services company
I've never contacted technical support in the past. I can't speak to how helpful or responsive they are. It's a...
Read full review of Bitdefender GravityZone EDR »
Patricio Escobar
Chief of IT at a non-tech company
I contact the provider regularly; they are very helpful, so I would rate their technical support a ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Sameer Mishra
Global Commercial Finance Advisor at a energy/utilities company
I haven't needed technical support as the software is quite self-explanatory. The available materials on the web...
Read full review of Bitdefender Total Security »

Review 1 of 30

Atakan Oztuna
Technical Sales Engineer at Barikat Cyber Security WLL
We have a strong local presence and support in this market, and our company's origins in Turkey also contribute to...
Read full review of Vectra AI »
Mohammad Alkurdi
Owner at Fortibits
They are supportive. From a support perspective, they are supportive, to be honest with you.
Read full review of Vectra AI »
Tony Whelton
Director IT at Wellington College
Vectra AI's integration team was spot-on. They helped us with a very well-defined and well-tested plan, and they...
Read full review of Vectra AI »
Przemyslaw Cichochki
Security Consultant at a healthcare company
Regarding technical support, I am in direct contact with a few people at Vectra. I enjoy cooperating with them....
Read full review of Vectra AI »
Drystan Govender
CTO at Cyber Retaliator Solutions
The solution’s technical support team is quite competent.
Read full review of Vectra AI »
Dan Jeske
Account Executive at Fishtech Group
The solution's customer support is fairly strong.
Read full review of Vectra AI »
Headofinfosec82347
Head of Information Security at a outsourcing company
The support is excellent. We've had really good technical support from Vectra AI all the time. We have very regular...
Read full review of Vectra AI »
Anonymous User
Information Technology Security Engineer II at a mining and metals company
They have very good tech support.
Read full review of Vectra AI »
Anonymous User
Cyber Security Engineer at a tech services company
The support is quite reliable depending on the service engineer assigned. I would rate them between eight and nine.
Read full review of Vectra AI »
Anonymous User
Cyber Security Analyst at a financial services firm
We are in contact with the Vectra service desk. If you send them ideas, they talk about them and see if they can...
Read full review of Vectra AI »
Anonymous User
Operations Manager at a healthcare company
Through the different phases of deployment that we have gone through so far, we have been mainly assigned one...
Read full review of Vectra AI »
Farman Ullah
SOC Administrator at The National Commercial Bank
My company has a dedicated support team for Vectra AI, so I have the support team's direct contact number and...
Read full review of Vectra AI »
Anonymous User
Associate Director Security at a outsourcing company
From what I've heard, the support team is responsive and helpful. However, I haven't had the opportunity to directly...
Read full review of Vectra AI »
Anonymous User
Head of IT Security, Acting CISO at a retailer
The technical support is fast, customer-oriented, and has a great skill set. When we started with Vectra AI, we...
Read full review of Vectra AI »
Anonymous User
Manager, IT Security at a energy/utilities company
They are very competent and good. They are always able to solve problems.
Read full review of Vectra AI »
Anonymous User
Head of Information Security at a financial services firm
Their support is excellent. They're very responsive. Exactly as you would hope for from a vendor, which is rare.
Read full review of Vectra AI »
Anonymous User
CyberOps at a manufacturing company
I would rate their support a ten, on a scale from one to ten, with one being the worst and ten being the best. The...
Read full review of Vectra AI »
Anonymous User
Head of Information Security at a insurance company
The technical support is brilliant and really responsive. That is probably down to the fact that they are a small...
Read full review of Vectra AI »
Anonymous User
Head of system and infrastucture at a government
Vectra AI's tech support is very good. Like I said, we had a rough start with the solution because we did not have...
Read full review of Vectra AI »
Anonymous User
Product Owner NDR at a tech vendor
I rate Vectra customer support ten out of ten. They're excellent, and they'll find the correct answer even if they...
Read full review of Vectra AI »
John Vicencio
Cyber Specialist, Forensics at Richemont
I've found that Vectra in general, away from the platform, has been extremely helpful and given me any support that I...
Read full review of Vectra AI »
Anonymous User
Operational Security Manager at a financial services firm
The tech support is surprisingly good. We had questions, we faced some slight issues, and we always got very quick...
Read full review of Vectra AI »
Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of...
Read full review of Vectra AI »
David Heed
Security Center Coordinator at a comms service provider
We have only had direct contact with the customer success team, and that has been great.
Read full review of Vectra AI »
Naveen Hariharan Vijaya
Security Consultant at IBM Thailand
The customer service and support are good. So far, we have not faced any issues at all.
Read full review of Vectra AI »
Nawaf Fawaz
Planning& Performance Analyst at National Information Center, Ministry of Interior, Saudi Arabia
When I create tickets, the response is fast, and issues are solved promptly. However, more technical queries may take...
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Anonymous User
System Engineer at a computer software company
Two months ago, we had a small incident, and we used their technical support. A colleague of mine interacted with...
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Anonymous User
Cybersecurity Consultant at a tech services company
When I contacted technical support, they usually take control of my laptop for an hour or more, and I can't do...
Read full review of Vectra AI »
Martin Bruno
CIO at General Transmissions
Their support is very good. They have knowledgeable people with great knowledge of cyber security and cyber risks....
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Anonymous User
Global Security Operations Manager at a manufacturing company
The technical support is very good. They always respond within a short amount of time to provide expert information...
Read full review of Vectra AI »

Review 1 of 30

Technical Support

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