Compare Bitdefender vs Dell Technologies

Bitdefender

Based on 171 reviews.

Dell Technologies

Based on 2486 reviews.

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Popular Solutions

Bitdefender GravityZone EDR

4 reviews

Bitdefender GravityZone Enterprise Security

5 reviews

Bitdefender Security for AWS

15 reviews

Dell PowerEdge R-Series

175 reviews

Dell PowerStore

162 reviews

Dell Business Laptops

200 reviews

Top Industries

Comms Service Provider

13%

Outsourcing Company

10%

Construction Company

Manufacturing Company

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Abhimanyu Das
Senior Cybersecurity Engineer at Kyndryl
My main use case for Bitdefender Security for AWS is primarily for investigation purposes. Bitdefender Security for...
Read full review of Bitdefender Security for AWS »
HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Robin Cook
MSP Partner Manager at a computer software company
Bitdefender Total Security is used for my own personal use.
Read full review of Bitdefender Total Security »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Customer Service

Sazzad Khan
CTO at Dhaka Distributions
The technical support from Bitdefender is generally good, however, they still need to improve their response time,...
Read full review of Bitdefender GravityZone XDR »
AMBARISH PATKAR
Products &Service Head; Head of IT at Wahl India
I would rate customer service and support as nine out of ten. They provide good support.
Read full review of Bitdefender GravityZone EDR »
MohammedMateen
Network Administrator at Transgulf Readymix
I haven't had a response from customer service and support.
Read full review of Bitdefender GravityZone EDR »
Anna Moshchitskaya
GRC & Cyber Security Consultant at Merlink
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew...
Read full review of Bitdefender GravityZone EDR »
Arthur Muruga
System Administrator at Access Techy Limited
The technical support is satisfactory.
Read full review of Bitdefender GravityZone Enterprise Security »
Kevin Mabry
CEO at Sentree Systems, Corp.
I don't have any problems with the tech support. I am actually working with someone from their department right now...
Read full review of Bitdefender GravityZone Enterprise Security »
ChandanMunshi
Chief Technical Officer at Provision Technologies LLP
I rate the technical support an eight out of ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Rias Majeed
CTO at Exceed NetSec LLC
The customer service and support are okay.
Read full review of Bitdefender GravityZone EDR »
HarshBhardiya
SOC Engineer at a outsourcing company
I have never communicated with Bitdefender's technical support, as my team members handle it by raising tickets and...
Read full review of Bitdefender GravityZone EDR »
STAVROS NANOPOULOS
Chief Executive Officer at Razor Technology Consultants
Bitdefender's support is adequate when needed, although we rarely rely on it due to our experienced team.
Read full review of Bitdefender MDR »
Stefano Avezzu
Information & Cyber Security Advisor - Senior Consultant at a consultancy
The customer service and technical support are solid and highly responsive. The staff is knowledgeable about both...
Read full review of Bitdefender Security for AWS »
Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support responds accordingly to service tickets but there is room for improvement.
Read full review of GravityZone Business Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
I rate Bitdefender support eight out of ten. The support provided by our team and the global team is good.
Read full review of Bitdefender GravityZone XDR »
DeepakReddy
Sr.Devops engineer at Scaler
Bitdefender Security for AWS has good usability as it includes the GravityZone console, which is a central management...
Read full review of Bitdefender Security for AWS »
Anonymous User
Business Development & Marketing Manager at a tech vendor
The technical support is good, with a rating of eight out of ten. The response time is commendable, although there...
Read full review of Bitdefender Total Security »
Anonymous User
Systems Engineer at a tech services company
The technical support of Bitdefender GravityZone EDR is the same as Bitdefender GravityZone Ultra since both products...
Read full review of Bitdefender GravityZone EDR »
Milind Naik
Chief Technology Officer at BD Software Distribution Pvt Ltd
Regarding the support of Bitdefender GravityZone EDR, I am neither fully satisfied nor fully dissatisfied. Their...
Read full review of Bitdefender GravityZone EDR »
STEPHANE BERGERAT
Technical Director at CINETIC IT
I would give Bitdefender GravityZone Extended Detection and Response (XDR) technical support a rating of nine. It's...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Maria João Teixeira
Commercial Manager at Ingecom
I've dealt with support several times. In some cases, when the cases are more complicated, it takes too much time to...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Company Advisor
I communicate with the technical support of Bitdefender very rarely, as I haven't really had the need to. My...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Anonymous User
Cyber Security Consultant at a consultancy
Their support is good.
Read full review of Bitdefender Sandbox Analyzer »
Dmytro Matiushkin
System Administrator at Optiplay
The customer support I experience is seven out of ten.
Read full review of Bitdefender Security for AWS »
JitendraInjam
IT Lead at 0
Bitdefender Total Security's customer service is good.
Read full review of Bitdefender Total Security »
Anonymous User
Systems Engineer at a tech services company
While technical support is great, it could be faster.
Read full review of Bitdefender Sandbox Analyzer »
Patricio Escobar
Chief of IT at a non-tech company
I contact the provider regularly; they are very helpful, so I would rate their technical support a ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Saranjit Kainth
Head of IT at RD Tech
The solution's technical support team has been very, very helpful.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Responsible for Technical Department at Calheiros Embalagens, S.A.
I have not needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Brent Lindke
Co-Owner at BizTech Plus
We once contacted technical support, and it was very good.
Read full review of GravityZone Business Security »
Konrad Kaleta
Product Leader at a tech services company
We have not had to contact customer service for technical support. We haven't had any issues.
Read full review of Bitdefender GravityZone EDR »
Ray Cool
CEO at PBSI Technology Solutions
We handle technical support for the clients. They don't go through Bitdefender, they come to us.
Read full review of Bitdefender GravityZone Enterprise Security »

Review 1 of 30

Samuel Sencion
Supervisor de servicio técnico at Hyh solutions
My impression is that their technical support is quite good.
Read full review of Dell Avamar »
Marc Gaethofs
ICT manager at Thys Bouwprojecten
The technical support could be better. The problem with Dell support is that you have to explain your case to...
Read full review of Dell PowerVault »
MinaMagdy1
Senior System Engineer at a tech vendor
Technical support from Dell is very good. They've always offered very good. So far, we've been very satisfied.
Read full review of VxRail »
Peter Kilcourse
Data Center Manager at ESB
I've worked with Dell support primarily on the PowerEdge side. I engage with colleagues for support inquiries, but...
Read full review of Dell Business Laptops »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Typically, issues are escalated to me, and I deal with problems on my own. However, I have been in touch with...
Read full review of Dell NetWorker »
MarcGaethofs
ICT manager at Thys Bouwprojecten
The technical support is fairly good. The team has certified and trained engineers. We contact them if we have an...
Read full review of Dell PowerEdge FX [EOL] »
Pranav Telang
DGM at Airtel Digital
I would rate Dell's customer service or technical support highly because I was part of Dell EMC in Johannesburg from...
Read full review of Dell PowerStore »
KuldeepSingh4
Technical Solution Architect at a tech vendor
At our company, whenever we face a challenge or issue with VxRail, we easily resolve it by contacting customer...
Read full review of VxRail »
Keith Bradley
VP Of Security at NatureFresh™ Farms
Customer support through ProSupport Plus is an easy resource to call when needed.
Read full review of Dell PowerStore »
Anonymous User
System Administrator at a media company
We haven't needed to contact technical support.
Read full review of Dell PowerConnect Switches [EOL] »
Chin Pak
Lead - Data Protection at a healthcare company
Customer Service: Very good. Technical Support: Fair.
Read full review of Dell Avamar »
Anonymous User
Director of Exploitation at a security firm
Technical support is very good.
Read full review of VNX [EOL] »
LuisDiaz
IT at Seitt r3r5
Their support is very good. The only thing that I would improve is the language, which sometimes can be a problem....
Read full review of Dell PowerEdge R-Series »
Anonymous User
Information Technology Operations Manager at Weber Metals
The technical support is great. We have 24/7 support with a four-hour response. They are responsive and they stay to...
Read full review of Dell SC Series »
Mikko Peltoniemi
Director Of IT at Star Kay White
I assess customer service and technical support as very good. I have found them to be very knowledgeable and very...
Read full review of Dell PowerStore »
MohamedIbrahem
IT Infrastructure And Telecom S GM at PHPC
I needed to upgrade the operating system for Dell PowerProtect Data Domain once, and I called support during my first...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Senior Systems Engineer at a energy/utilities company
We have good support, but we have been having issues with the product. We've been trying to work on them with the...
Read full review of Dell RecoverPoint for Virtual Machines »
Peter Kidiavai
Storage Administrator at a healthcare company
Dell's support is perfect. I rate Dell's support nine out of 10. You call them when you have an issue, and they'll...
Read full review of Dell PowerStore »
Joakim
Vmware Vsphere System Engineer at a retailer
We contacted them once about to test a VxRail solution. That was quick, and it was working, so it's hard to gauge...
Read full review of Dell PowerStore »
Anonymous User
Specialist client at a tech services company
The consideration in my company is great, and I believe Dell is the best vendor we can choose.
Read full review of Dell Business Laptops »
Anonymous User
Head of DevOps at a recreational facilities/services company
Dell Enterprise Desktops and Laptops customer service and technical support are very good.
Read full review of Dell Business Laptops »
Tahir Mohammad
Country Service Delivery Manager at Citrus consulting
We have had customers reporting issues with slow responses from the support team.
Read full review of Dell Unity XT »
Venkat Palla
Infrastructure Senior Engineer at a hospitality company
The customer support for Dell PowerEdge XR-Series is very good. I would rate the customer support a ten out of ten;...
Read full review of Dell PowerEdge XR-Series »
Anonymous User
Sr Network Administrtor at a consumer goods company
The technical support was poor, even during the port or 2TB limit. It was rare to hear back from the technical...
Read full review of Dell XtremIO »
Anonymous User
Technical Project Manager at a tech services company
Dell's support for PowerScale is awesome. It's probably, one of the best SEs that I've had in recent history is my...
Read full review of Dell PowerScale »
Steffen Seifer
System Engineer at a computer software company
We use Dell support for notebooks, servers, and storage. Overall, I would rate their support an eight out of ten.
Read full review of Dell PowerEdge R-Series »
Foiz Ahmed
Chief Operating Officer at Constor Solutions
Being a Dell partner for the last 12 years, we know who to contact when our customers have problems with Dell...
Read full review of Dell PowerStore »
GuyBelanger
Infrastructure architect at a tech services company
Component support was great. On a scale of one to ten they were a ten, they were always helpful.
Read full review of Dell SC Series »
Anonymous User
General Manager at a tech services company
We haven't needed much support due to our capable in-house team, but improving documentation would be beneficial.
Read full review of Moogsoft »
Vasanth_Kumar
Director Of Information Technology at a outsourcing company
We've dealt with technical support in the past. We dealt with HP, IBM, and Cisco a long time ago, and we find Dell...
Read full review of VxRail »

Review 1 of 30

Technical Support

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