Compare Bitdefender vs Dell Technologies

Bitdefender

Based on 68 reviews.

Dell Technologies

Based on 1080 reviews.

Latest Research

Secureworks Taegis ManagedXDR vs. Bitdefender MDR

Updated: November 2022

Bitdefender MDR vs. Secureworks Taegis ManagedXDR

Updated: November 2022

Sample Customers

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

Bitdefender GravityZone Elite

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

Dell Data Protection - Endpoint Security Suite

MEIZU, TBG West, Ackerman Charter School District, Church of the Highlands

Secureworks Taegis ManagedXDR

RICOH, Owens and Minor

Popular Solutions

Bitdefender GravityZone Ultra

21 reviews

Bitdefender GravityZone Enterprise Security

9 reviews

Bitdefender GravityZone Elite

8 reviews

VxRail

70 reviews

Dell PowerEdge Rack Servers

54 reviews

Dell Avamar

36 reviews

Top Industries

Comms Service Provider

33%

Computer Software Company

14%

Government

Insurance Company

Comms Service Provider

22%

Computer Software Company

19%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Bitdefender GravityZone Ultra Plus is very similar to SentinelOne, for example, it protects against malware and other...
Read full review of Bitdefender GravityZone Ultra Plus »
Robert Nevans
CEO at CSToday
We deploy GravityZone endpoint protection from the admin to every in-office machine, every utility machine, and then...
Read full review of Bitdefender GravityZone Ultra »
Kevin Mabry
CEO at Sentree Systems, Corp.
We are using the recent, most current version. I use it for security purposes of the endpoints and primarily use it...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Director of Information Technology - Systems Architect at a financial services firm

Read full review of Bitdefender MDR »
Victor Odoyo
Director at Kisii County Government
We've been using it for endpoint protection. We're using this solution to protect our endpoint devices e.g. laptops,...
Read full review of Bitdefender GravityZone Elite »

Review 1 of 5

Wesam Qashou
System Engineer at MOA
We use RecoverPoint for disaster recovery and asynchronous replication, and we use the application at a block level,...
Read full review of Dell RecoverPoint »
Joseph James
Systems & Support Engineer at CWG Plc
The main use case is site-to-site virtual machine replication and failover.
Read full review of Dell RecoverPoint for Virtual Machines »
Ali Yazıcı
IT Manager at a financial services firm
Our primary use of this product is for our core banking servers over FC.
Read full review of VMAX [EOL] »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
We use this solution to replace existing backups for Avamar and Data Domain that have been integrated and set up...
Read full review of Dell PowerProtect DP (IDPA) »
Anonymous User
Availability Manager at a computer software company
We are implementing the solution for our customers. We primarily use it for multiple operating systems. It has been...
Read full review of Dell PowerPath »

Review 1 of 5

Customer Service

Ray Cool
CEO at PBSI Technology Solutions
We handle technical support for the clients. They don't go through Bitdefender, they come to us.
Read full review of Bitdefender GravityZone Enterprise Security »
Kevin Mabry
CEO at Sentree Systems, Corp.
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
Marcin Bełzowski
IT Manager at MGH. Małopolska Grupa Handlowa Sp. z o.o
We use a partner for the support for Bitdefender GravityZone Elite and they are helpful. However, we write to a...
Read full review of Bitdefender GravityZone Elite »
David Alfonso
Cybersecurity Analyst & System Engineer at Compucare Systems Inc
Technical support is very knowledgeable. You open a ticket with them and they reply to you within two hours. They...
Read full review of Bitdefender GravityZone Ultra Plus »
DavidNeel
Chief Technology Officer at a computer software company
The technical support is average. They were not any better or worse than any other endpoint protection support...
Read full review of Bitdefender GravityZone Enterprise Security »
Muhammad-Imran
Deputy I.T. Manager at a non-tech company
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Cristian Raiescu
Senior Managing Partner at INTERCLOUD SRL
The support from Bitdefender GravityZone Elite could be better. I rate the support from Bitdefender GravityZone Elite...
Read full review of Bitdefender GravityZone Elite »
Abdi-Hamid Hassan
Innovation & Development Support at BROOKSIDE DAIRY LTD
Technical support has been stable. I have not even had to interact with the technical team of Bitdefender. It has...
Read full review of Bitdefender GravityZone Enterprise Security »
Troy Ferraris
Managing Director at TEPSA (Pty) Ltd
We carry out all the support on behalf of the company. There are five short, simple videos that explain step by step...
Read full review of Bitdefender GravityZone Ultra »
Michael Ndwiga
IT Officer at a manufacturing company
Technical support is quite good. They have a local office. You can also get online support from their site. The last...
Read full review of Bitdefender Hypervisor Introspection »
Subbu Madhira
CEO at OmniNet Systems
Technical support is pretty good. They respond. You also have a lot of self-paced documents available, which means...
Read full review of Bitdefender MDR »
David Alfonso
Cybersecurity Analyst & System Engineer at Compucare Systems Inc
The support from Bitdefender could be improved. Last year the support was really slow. When you sent a ticket they...
Read full review of Bitdefender GravityZone Ultra »
Just Asking
Owner at FirewallHire.com
I can't comment on my experience with customer service and support because we have our own local support.
Read full review of Bitdefender GravityZone Ultra »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
We handle the majority of tech support. I have firsthand knowledge of it. They're responsive, intelligent, and...
Read full review of Bitdefender GravityZone Ultra »
Fabrizio Fioravanti
Engineer at a educational organization
The technical support has been helpful both for professional services and support provided by the sales account we...
Read full review of Bitdefender GravityZone Ultra »
Anonymous User
Cyber Security Consultant at a consultancy
Their support is good.
Read full review of Bitdefender Sandbox Analyzer »
Manny Singh Lubana
Manager, Information Security at Hyundai Capital America
I think there is room for improvement for technical support. Although they've been great, honestly, I do see a...
Read full review of Bitdefender GravityZone Ultra »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone Ultra »
Anonymous User
Managed IT Services Provider at a tech services company
I have contacted technical support on a couple of occasions. While it takes a bit of time to receive a response, this...
Read full review of Bitdefender GravityZone Ultra »
Chirosca Alecsandru
Owner and business consultant at networks srl
We have been in contact with technical support for one only issue, and it was solved after our second interaction...
Read full review of Bitdefender GravityZone Ultra »
Anonymous User
Systems Engineer at a tech services company
The speed of technical support should be addressed.
Read full review of Bitdefender GravityZone Ultra »
Victor Odoyo
Director at Kisii County Government
The technical support was on point.
Read full review of Bitdefender GravityZone Elite »
Brent Lindke
Co-Owner at BizTech Plus
We once contacted technical support, and it was very good.
Read full review of Bitdefender GravityZone Elite »
Anonymous User
Junior Network Engineer at a tech services company
I would rate the level of technical support at nine out of 10. Their support was very responsive to our inquiries and...
Read full review of Bitdefender GravityZone Ultra »
Anonymous User
IT Manager at voluntis
I have contacted technical support in the past. I was very stuck when we started a project in terms of the...
Read full review of Bitdefender GravityZone Ultra »
Anonymous User
Internal IT manager at a tech services company
I've not really had any issues, and therefore I've not really spoken with any support in regards to our system.
Read full review of Bitdefender GravityZone Ultra »
Anonymous User
Security Technician
I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good...
Read full review of Bitdefender GravityZone Ultra »
Konrad Kaleta
Product Leader at a tech services company
We have not had to contact customer service for technical support. We haven't had any issues.
Read full review of Bitdefender GravityZone Ultra »
Anonymous User
CEO at a manufacturing company
Their support can be improved a little bit. Sometimes, their support is not as simple and easy to deal with as we'd...
Read full review of Bitdefender MDR »
Anonymous User
Owner at a tech services company
Bitdefender has very good technical support because all you need to do is send an email to support and in less than...
Read full review of Bitdefender GravityZone Ultra »

Review 1 of 30

Mansoor Ahmed Salim Khan
Unit Head Systems Admin at Emirates National Schools
Dell's support is excellent - if any issues occur, we open the case, and the maintenance gets done. The only problem...
Read full review of Dell Avamar »
Muhammad Sharfuddin
Solution Architect & Technical Team Lead at NDS
I'm very satisfied with the support that Dell provides. As soon you create a support ticket, someone immediately...
Read full review of Dell NetWorker »
Peter Kidiavai
Storage Administrator at a healthcare company
Dell's support is perfect. I rate Dell's support nine out of 10. You call them when you have an issue, and they'll...
Read full review of Dell PowerStore »
Darrel Schueneman
Manager Cloud Operations at a cloud provider
The technical support is excellent. We have always had great support.
Read full review of Dell PowerMax NVMe »
Rodrigo Pavao
Infrastructure Architect at Hardlink
Technical support is great. they are helpful and responsive.
Read full review of Dell PowerConnect Switches »
FreddyGonzalez
Virtualization Engineer, SME at Dawson Federal
I have been in contact with technical support and they are excellent. I would rate them a nine out of ten on support...
Read full review of VxRail »
Md. Lyas Uddin Bhuiyan
Senior Manager at Express Systems Limited (ESL)
The local support in Dhaka is very good and we are happy with it.
Read full review of Dell PowerEdge Rack Servers »
Saikat Chakraborty
General Manager at ACT FIBERNET
We have been dealing with them for some time and we are happy with the product. There's no issue from that perspective.
Read full review of Dell PowerFlex »
Abderahim Raissi
Pre Sales Engineer at a tech services company
Technical support for this solution is good, and we haven't had any problems with them. They have a good support team...
Read full review of DD Boost »
Melvin Thomas
Senior Systems Engineer at Prosperity Bank
I would like it to be a little bit easier to contact support. We can contact support, but we have to go through a...
Read full review of Dell Unity XT »
Marinos Savvides
Pre-Sales Consultant at Logicom Sales Inc
Technical support is quite good. We find them to be helpful and responsive.
Read full review of Dell PowerProtect DD (Data Domain) »
Mohab Thair
Senior Information Technology Engineer at DIL Technology
In certain scenarios, the support for this solution has been good. Often, the team take too long to resolve issues.
Read full review of Dell Avamar »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Very good general Dell Storage support is very responsive. Technical Support: Technical knowledge...
Read full review of Dell PowerVault »
Adalberto Ortiz Gonxalez
User at Professsionales ‘‘em computer
The technical support needs to be improved, and I would give them a six out of ten. They could assign more digital...
Read full review of VxRail »
Anonymous User
Senior System Engineer at a computer software company
The support has been great. We haven't needed it much because the servers just work. But when we had issues, I called...
Read full review of Dell PowerEdge Rack Servers »
Romulo Luis
Consultant at a government
Technical support has been good as far as our support is concerned. Their response time has been good. I'm speaking...
Read full review of VMAX [EOL] »
Anup Panday
Head Card Operation at Nepal Investment Bank Limited
I have used the support from Dell PowerEdge XE Servers once a year. The support is good.
Read full review of Dell PowerEdge XE Servers »
Anonymous User
Lead Infrastructure Architect at a transportation company
We haven't had any issues with technical support.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Sr, Storage Engineer at a manufacturing company
The customer service was pretty good.
Read full review of Dell PowerEdge M »
Anonymous User
Network Administrator at a construction company
We've used the technical support. They've been great. They have a good system to alert you when there's an issue....
Read full review of Dell Unity XT »
Anonymous User
Senior Account Manager at a tech services company
As, generally speaking, Dell EMC is an enterprise solution company, its technical support is always good.
Read full review of Dell Avamar »
Anonymous User
IT System Admin Lead at a energy/utilities company
Technical support is five stars out of five. Every time it has dialed home for any of the issues that we have, so far...
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at CGSH
Tech support is good. We've always had our struggles over the years with their support. I characterize their...
Read full review of Dell Unity XT »
Anonymous User
Director at a pharma/biotech company
Technical support is excellent.
Read full review of Dell XtremIO »
Asim Sinha
Senior SAN Administrator at a manufacturing company
The technical support is okay. It's not bad.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Presales Engineer at a computer software company
I am very impressed by the simplicity of the solution. They have very good support system called CoPilot. Whenever I...
Read full review of Dell SC Series »
Anonymous User
Solution Architect - Data Center at a tech consulting company
Before they do an upgrade, our customers will talk to us and they will also talk to Dell EMC support. From what I...
Read full review of Dell Unity XT »
Anonymous User
Storage Architect at a university
The technical support is great. It is a high-end system, so the support should be high-end as well.
Read full review of Dell PowerMax NVMe »
OlegIremashvili
Senior System Engineer at UGT
We haven't had any issues in which we needed to contact their technical support.
Read full review of CloudArray [EOL] »
Anonymous User
Business Manager at a tech services company
Eight out of 10, when I used to work. However, after Dell acquisition, I have no clue.
Read full review of Dell Avamar »

Review 1 of 30

Technical Support

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