Compare Axway vs BMC

Axway

Based on 37 reviews.

BMC

Based on 470 reviews.

Latest Research

Buyer's Guide

Axway AMPLIFY Managed File Transfer vs. BMC Control-M Managed File Transfer

June 2025

BMC Control-M Managed File Transfer vs. Axway AMPLIFY Managed File Transfer

Updated: June 2025

Buyer's Guide

Axway AMPLIFY Managed File Transfer vs. BMC Control-M Managed File Transfer

June 2025

Axway AMPLIFY Managed File Transfer vs. BMC Control-M Managed File Transfer

Updated: June 2025

Overview

Information Not Available

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Sample Customers

Axway AMPLIFY Managed File Transfer

BNP Paribas Securities Services, Bollor_, E.ON AG Group, BMW Group, IdenTrust, Gassco, International Post Corporation, SNCF, DB Schenker Logistics, Logius, CSCA, La Poste

Axway Automator

Metropolitan Borough of Wirral

BMC Control-M Managed File Transfer

British Sky Broadcasting

Control-M

CARFAX, Tampa General Hospital, Navistar, Amadeus, Raymond James, Railinc

BMC Compuware ThruPut Manager

RBC

BMC TrueSight Capacity Optimization

Dilliard's

Popular Solutions

Axway AMPLIFY API Management

1 reviews

Axway AMPLIFY Managed File Transfer

4 reviews

Axway AMPLIFY Application Integration

2 reviews

Control-M

15 reviews

BMC Helix ITSM

9 reviews

BMC TrueSight Operations Management

9 reviews

Top Industries

Financial Services Firm

23%

Computer Software Company

14%

Manufacturing Company

Insurance Company

Financial Services Firm

26%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sudhanshu Singh
Associate Software Engineer at a tech services company
There are APIs, which we call application programming interfaces, in IT. These are the calls, which generally take...
Read full review of Axway AMPLIFY API Management »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
We use the solution for transmission purposes, where we send files from our system to the customer's system.
Read full review of Axway AMPLIFY B2B Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use the solution for dealers. We also use it to integrate internal applications.
Read full review of Axway AMPLIFY Application Integration »
Suresh Boga
SC at Capgemini
I am looking for free tools which can replace Axway OmniVision.
Read full review of Axway OmniVision [EOL] »
Anonymous User
Anonymous User at a retailer

Read full review of Axway Appcelerator »

Review 1 of 5

MohammedOmer
Senior Information Technology Support Analyst at Qatar Development Bank
We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their...
Read full review of BMC Helix Platform »
Anonymous User
Associate Architect at a tech services company
From an administrative standpoint, we are mostly engaged in upgrading, downgrading, and fixing the issues on a...
Read full review of Control-M »
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
I am currently working as a BMC Remedy developer. I have been working for over ten years on the BMC platform. My...
Read full review of BMC Helix ITSM »
Kevin-Clark
IT Guy at a insurance company
I use Control-M as a scheduling product. It runs batch job schedules, and I can run file transfers with it. However,...
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Systems Integration Specialist Advisor at a insurance company
BMC Helix Discovery was used in the process of discovering data centers. I assisted with planning for migration...
Read full review of BMC Helix Discovery »

Review 1 of 5

Customer Service

Eddy Koers
ICT - Operations Employee (Senior) at Menzis
I’m not a direct contact person. I don’t deal with technical support. I can’t say how helpful or responsive they are.
Read full review of Axway AMPLIFY Managed File Transfer »
PradeepSingh1
Director Of Operations at a outsourcing company
The technical support team is helpful and very prompt on the ticket. Although, I have had two to three instances in...
Read full review of Axway AMPLIFY Managed File Transfer »
Sudhanshu Singh
Associate Software Engineer at a tech services company
We occasionally need help from the support team of Axway because some of the issues are very technical, and even go...
Read full review of Axway AMPLIFY API Management »
Sayantan Sarkar
Technical Lead at HCL Technologies
I rate the technical support a six out of ten.
Read full review of Axway AMPLIFY Managed File Transfer »
Akash Dalebehera
Technical Specialist at BT - British Telecom
We have used the technical support team of Axway AMPLIFY API Management. Even though their responses are always very...
Read full review of Axway AMPLIFY API Management »
IgmarRautenbach
Managing Director at Tegra
We communicate with Axway, and they consistently respond fast. They provide alternative suggestions and address any...
Read full review of Axway AMPLIFY API Management »
Chris Grego
Business Development Manager at TPIsfotware
I would rate the technical support as a three out of five.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Senior Systems Engineer at a financial services firm
I would give technical support a rating of 4/10. It was difficult to communicate in English with this team. Only a...
Read full review of Axway Automator »
Anonymous User
Tactisch Middleware beheerder at a financial services firm
I would give technical support a rating of 8/10. When we needed a consultant, he came.
Read full review of Axway Synchrony »
Anli DAROUECHE
president of the company at DARAN IT
We have contacted the support team, and I feel that they are quite efficient.
Read full review of Axway AMPLIFY Managed File Transfer »
Ranjeet Singh Kushwaha
Integration Analyst at Toyota Australia
We have a platinum subscription with Axway, which includes 24/7 support and excellent customer service.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Chief Integration Architect at a logistics company
Technical support is good. We get the support that is required.
Read full review of Axway AMPLIFY API Management »
Madhav Kondapalli
Solutions Architect at a retailer
Technical support is very helpful. We are happy with the level of service we receive.
Read full review of Axway AMPLIFY B2B Integration »
Anonymous User
Digital Enterprise Architect at a energy/utilities company
We have dealt with technical support for this solution, and we are satisfied with their service.
Read full review of Axway AMPLIFY API Management »
André Christófaro
Data & Analytics Architect at BM&FBOVESPA SA Bolsa de Valores Mercadorias e Futu
In my last experience, the enterprise support assigned by my company was better. We have a dedicated team for this...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Client Executive at a tech services company
Their technical support is good. They know what they're doing.
Read full review of Axway AMPLIFY Application Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use Atos or Capgemini for support. At the moment, the support is good.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Managed File Transfer Specialist at a financial services firm
Very good support, a high rating for onsite, phone, and web support.
Read full review of Axway AMPLIFY Managed File Transfer »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
Axway technical support is good. They also have a very good website.
Read full review of Axway AMPLIFY Application Integration »
Vishwas Nallabelli
Architect at a tech services company
I would give technical support a rating of 9/10.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Director, Head of Transformation at a financial services firm
Our partners offer us support.
Read full review of Axway AMPLIFY API Management »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
The solution's technical support team is very good and responds very quickly.
Read full review of Axway AMPLIFY B2B Integration »
integarch67
Integration Architect / Specialist at a tech services company
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and...
Read full review of Axway AMPLIFY API Management »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
The technical support services are good regarding response time and first-level support.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Delivery Module Lead at a tech services company
Vendor support of this application is really good if you have opted for that.
Read full review of Axway Synchrony »
Igmar Rautenbach
Head: B2B Solutions at Trustlink (Pty) Ltd
We actually provide support to customers. We provide remote support as well as on-premise support. From a support...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Owner at a tech services company
We did have the opportunity to use technical support a little bit for some questions. Their work was okay. We were...
Read full review of Axway AMPLIFY API Management »
SouvikGhosh
Application Development Senior Analyst at a computer software company
Axway technical support is great. I would probably give them an eight or nine out of 10. My only problem is that they...
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Director - Service Operations at a tech services company
The technical support is very good.
Read full review of Axway Synchrony »
Leandro Barbosa
Product Management at edi-labs sistemas
Technical support is very good. They communicate and provide answers very fast, but I think there's room for...
Read full review of Axway AMPLIFY API Management »

Review 1 of 30

Ayobanji Iluyomade
IT Service Performance Manager at MTN
The admin team reaches out to the support team.
Read full review of BMC TrueSight Operations Management »
RajanChauhan
Information Technology Service Delivery Manager at LTIMINDTREE
We have used BMC's technical support, and we found it to be great. BMC has very good knowledge articles and other...
Read full review of BMC Control-M Managed File Transfer »
Yousef Bayari
ITSM Consultant at Smart IT Service
The support from BMC Atrium CMDB is good, they are helpful.
Read full review of BMC Atrium CMDB »
JonathanShilling
System Analyst II at a energy/utilities company
I've never dealt with them directly and I haven't heard anything really negative about the tech support.
Read full review of BMC Helix ITSM »
Ujjwal Sachdeva
Data scientist at Advarisk
I never had direct communication with technical support because solutions are available on the web. We didn't have a...
Read full review of Control-M »
Anonymous User
Systems Integration Specialist Advisor at a insurance company
BMC Helix Discovery's support is relatively responsive, depending on the level of the ticket opened. When opening a...
Read full review of BMC Helix Discovery »
Anonymous User
Network Engineer at a insurance company
I have contacted technical support directly. I've had no issues with their support. They're pretty responsive.
Read full review of BMC TrueSight Network Automation »
AbdulBudhwani
Architect at a financial services firm
It was a challenge to get the direction on how Control-M should be implemented. As we learned about new requirements...
Read full review of Control-M »
Anonymous User
Security Architect at a outsourcing company
Technical support for this solution is very responsive. The team has opened multiple cases and all of them have been...
Read full review of BMC TrueSight Server Automation »
Daniel Uchman
Operations Support Analyst at a retailer
I had an issue one time at my previous company. There was some issue with the database. We worked with Level 2...
Read full review of Control-M »
Soumya Metya
Senior Associate at a tech services company
The integrated guides and how-to videos in the solution’s web interface is a good approach. There are a lot of...
Read full review of Control-M »
Anonymous User
Senior Solutions Systems Engineer at a tech services company
I would rate their technical support as a seven out of ten.
Read full review of BMC TrueSight Network Automation »
Jeevan Chaukar
Principal Consultant at a computer software company
Customer Service: Customer service can vary wildly. With premier support from BMC, which is very expensive I believe,...
Read full review of BMC Helix ITSM »
Miguel Angel Lopez Quiroz
Architect at reduno.com
I have not contacted support.
Read full review of BMC Remedy »
Balabrahmam-Chakka
Automation Specialist at Salisbury
BMC technical support is highly effective and responsive to concerns and questions. With the hybrid model, including...
Read full review of BMC Control-M Managed File Transfer »
MarkFrancome
Senior System Specialist at a recruiting/HR firm
I don't often have to refer to the technical support because I know the product very well myself. Where I am located,...
Read full review of BMC Control-M Managed File Transfer »
ITManager610z9
IT Manager at a manufacturing company
Tech support varies, it depends on who you get. The first-tier is pretty good. If you get the right guy, it's...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Advanced Specialist at a financial services firm
Compuware tech support seems to be okay. For the most part, if I have any issues I turn it over to someone here and...
Read full review of BMC Compuware Topaz Workbench »
Anonymous User
BMC ITSM/Remedy Support Team Leader
Customer Service: 3/10 - customer service is very painful. It takes a lot of time to pass the issue to the technical...
Read full review of BMC Helix ITSM »
Anonymous User
Remedy Consultant at a tech consulting company
Customer Service could use some improvement – while they are technically very good, some of the agents have poorer...
Read full review of BMC Helix ITSM »
Anonymous User
Technical Services Team Lead at a tech services company
BMC support is very good, and they always find solutions. They can give you a release back or batch it if somebody...
Read full review of BMC TrueSight Operations Management »
Chatchavan Chimpradit
Head of IT, Service & Operation Department at National ITMX Co., Ltd.
Customer service is handled by a local vendor support team. If they cannot resolve an issue, they contact BMC support...
Read full review of BMC Helix ITSM »
Anonymous User
Engineer at a tech services company
BMC's service team significantly supported the development of our migration plan for the Standard AutoCorrelation...
Read full review of Control-M »
Andrea Bastian
Senior Business Manager at Sisn
I have contacted the support from BMC Control-M Managed File Transfer. We have contacted them a lot, but only for...
Read full review of BMC Control-M Managed File Transfer »
Jason Shewbert
Lead Mainframe Systems Programming Analyst at a logistics company
As far as the software vendors that I work with go, Compuware has some of the best support, in terms of listening to...
Read full review of BMC Compuware Topaz Workbench »
Anonymous User
Vice President & Advisor - Compliance at a financial services firm
There are some troubleshooting steps that we are able to resolve ourselves. In the event that we are unable to...
Read full review of BMC TrueSight Operations Management »
Prasad Veerangan
TrueSight Senior consultant at a comms service provider
Technical support is good and responsive. They provide advance notice of updates and actions. I rate technical...
Read full review of BMC TrueSight Operations Management »
Anonymous User
Consultant / Project Manager at a tech consulting company
There were times when we needed to talk with BMC service support, and we got good response. It was something that we...
Read full review of BMC Helix ITSM »
Jim Perrone
E-Business Engineer at a financial services firm
The technical support is extremely helpful. You can provide just a basic description of your case. If they need to,...
Read full review of Control-M »
StorageAdmin835
Production Support Manager at a financial services firm
Customer Service: We receive excellent support from our service provider. Technical Support: Technical support is...
Read full review of Control-M »

Review 1 of 30

Technical Support

No Data Available

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