Compare AvePoint vs Veeam Software

AvePoint

Based on 20 reviews.

Veeam Software

Based on 597 reviews.

Latest Research

Buyer's Guide

AvePoint Cloud Backup vs. Veeam Data Cloud for Microsoft 365

December 2025

Veeam Data Cloud for Microsoft 365 vs. AvePoint Cloud Backup

Updated: December 2025

Buyer's Guide

AvePoint Cloud Backup vs. Veeam Data Platform

December 2025

AvePoint Cloud Backup vs. Veeam Data Platform

Updated: December 2025

Buyer's Guide

AvePoint Cloud Backup vs. Veeam Data Cloud for Microsoft 365

December 2025

AvePoint Cloud Backup vs. Veeam Data Cloud for Microsoft 365

Updated: December 2025

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

Popular Solutions

AvePoint Cloud Backup

4 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Veeam Data Platform

38 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

Financial Services Firm

Retailer

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Rodrigo Hernandez
Head Cloud Services (Infra & Systems) at a tech services company
My main use case for Veeam Backup for AWS is to make a VM backup from my cloud to Veeam, which I use day-to-day.
Read full review of Veeam Backup for AWS »
Thushara Bandara
Software Engineer at a tech services company
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at a tech consulting company
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at a hospitality company
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

Hendrik Belitz
Owner at a consultancy
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at a tech services company
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at a computer software company
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at a tech services company
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at a legal firm
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at a tech services company
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at a tech services company
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Sungjae Yun
Consultant at a government
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »

Review 1 of 12

Giovanni Golinelli.
Hybrid IT Architect at a photography company
At times, our company needs to open a ticket with the technical team to troubleshoot some strange behavior or some...
Read full review of Veeam Data Platform »
MichaelHarvey
Solutions Architect at a tech services company
The support from Veeam ONE is excellent.
Read full review of Veeam Data Platform »
Roopesh Mohabeer
Senior Systems Support Analyst at a financial services firm
I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the...
Read full review of Veeam Data Platform »
Emil Heinemann
IT Manager at a legal firm
I have no issues with technical support. They have been helpful and responsive and I am satisfied with the level of...
Read full review of Veeam Data Platform »
BasemIsmail
Business Development Specialist at a tech services company
Veeam's customer service and support are quite responsive and helpful. I would rate them at nine out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Hugo Morillo
Datacenter & Infrastructure Guru at a tech consulting company
I rate Veeam support seven out of 10.
Read full review of Veeam Data Cloud for Microsoft 365 »
Sheik Abdullah
Computer Engineer at a tech services company
When we purchased the solution nobody gave us a demo solution for us to test. We had to contact the support for them...
Read full review of Veeam Data Cloud for Microsoft 365 »
BartHeungens
IT Specialist at a tech services company
I am very happy with Veeam's support. They are good and very responsive.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Solutions Architect at a tech services company
The few times that I’ve had to call Veeam support, it has been a pleasant experience. They are courteous and...
Read full review of Veeam Data Platform »
Anonymous User
Enterprise Chief Infrastructure Hosting & Cloud Architect
They provide good technical support and we are satisfied with the support we have received.
Read full review of Veeam Data Platform »
Anonymous User
Specialist for System Integration at a tech vendor
Customer Service: Customer service works very well. Technical Support: Technical support also works very well.
Read full review of Veeam Data Platform »
Anonymous User
Systems Engineer / System Administrator at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Veeam Data Platform »
Anonymous User
IT Infrastructure Executive at a energy/utilities company
The tech support is always there to help out but you need to take note of the time difference. They don't seems to...
Read full review of Veeam Data Platform »
Likesh Shrestha
System Administrator at a financial services firm
Technical support is good. It's awesome. Still, we can't get the right solution at the right time. If I'm asking...
Read full review of Veeam Data Platform »
Anonymous User
Support Manager at a tech vendor
Customer Service: No issues. Technical Support: Excellent, their support is fast and efficient.
Read full review of Veeam Data Platform »
BarleMakumba
IT manager at a tech services company
Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the...
Read full review of Veeam Data Platform »
Anonymous User
Network & Communication Engineer
In my case, there is no technical support needed.
Read full review of Veeam Data Platform »
Anonymous User
CTO
Customer Service: Very good. Technical Support: Very good.
Read full review of Veeam Data Platform »
Anonymous User
IT Project Manager at a tech services company
I would rate it very highly.
Read full review of Veeam Data Platform »
Anonymous User
Systems Administrator at a construction company
Customer Service: Very good, no particular issues. Technical Support: Very good, with fast communication, follow ups...
Read full review of Veeam Data Platform »
Anonymous User
Infrastructure Senior Specialist at a financial services firm
Technical support is excellent. I had three cases and they all were solved perfectly. The support team is highly...
Read full review of Veeam Data Platform »
Anonymous User
Project Manager at a retailer
In previous times, we were getting technical support from the Veeam team directly from their Los Angeles office and...
Read full review of Veeam Data Platform »
Ahmed Faiz
Consultant at a tech services company
I have not had occasion to make use of tech support, although this was utilized in my previous company, where I was...
Read full review of Veeam Data Platform »
Ahmad Dhamiri Muhammad Farhan
System Engineer at a computer software company
So far, the support team has proven valuable in providing effective solutions and useful guidance.
Read full review of Veeam Data Platform »
Sothon LIM
IT at a construction company
When I create a ticket, Veeam's technical support directs me to its L2 support. I rate the technical support a four...
Read full review of Veeam Data Platform »
Anonymous User
Infrastructure Engineer at a local government
Customer Service: Very good. Technical Support: I've not had any issues with technical support who are very competent...
Read full review of Veeam Data Platform »
Eric Formiga
CTO at a comms service provider
I have never used their technical support.
Read full review of Veeam Data Platform »
Anonymous User
Domain architect at a financial services firm
In South Africa, the technical support is average. They should respond more quickly and be more customer friendly....
Read full review of Veeam Data Platform »
Anonymous User
Storage Architect at a computer software company
Two or three years ago, we had an important escalation regarding the Veeam environment. It's not very easy to have...
Read full review of Veeam Data Platform »
Lobna Alkomy
Backup & Recovery Section Head at a retailer
Technical support for this solution is very good. They care about the customers and their needs.
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 30

Technical Support

No Data Available

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