Compare AvePoint vs Dell Technologies

AvePoint

Based on 21 reviews.

Dell Technologies

Based on 2615 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

2 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Dell PowerEdge R-Series

197 reviews

Dell Business Laptops

251 reviews

Dell PowerStore

173 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

Financial Services Firm

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Axel Peter Brox
Hospitality Specialist at Bechtle
The primary purpose it is used for is mostly backup.
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Customer Service

Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »

Review 1 of 12

MirziyodMirsaatov
CEO at Top-IT Solutions Ltd
It's ok because we have our own support and our own distributors for the vendor's part.
Read full review of Dell PowerProtect Data Domain »
Rhett Waldock
Programmer Analyst at Mankato Clinic, Ltd.
Technical support was good. We had a positive experience with Dell EMC AppSync.
Read full review of Dell AppSync »
PaulJimenez
Manager, Information Technology Operations at a energy/utilities company
We have used their customer support through Dell TechDirect, and while we have not tried the self-dispatch option, we...
Read full review of Dell Business Laptops »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
I have never needed to contact technical support personally.
Read full review of DD Boost »
DavidDoan
Chief Executive Officer at Axigent Technologies Group
My impressions of the customer support and technical support are that the customer support and technical support with...
Read full review of Dell PowerEdge R-Series »
CanBolat
Solution Architect at GlassHouse
I would not rate customer support the same as I rated PowerScale. Dell PowerVault does not require support from the...
Read full review of Dell PowerVault »
Taha Sayeh
Devops Solutions Engineer at a computer software company
My experience with the customer service and technical support from Dell has been somewhat mixed, especially during...
Read full review of Dell PowerProtect Cyber Recovery »
Saroj-Kumar
Server Validation Engineer at UST Global
I do not often communicate with the technical support of Dell PowerEdge XE-Series.
Read full review of Dell PowerEdge XE-Series »
Jorg Krumm
Manager IT at Alberdingk Boley GmbH
I evaluate the support overall as good. The reasons are that it is responsive, fast, and problems are solved in time....
Read full review of Dell PowerEdge R-Series »
Hassen Trabelsi
IT Manager at Messer France
I would rate their support for these servers a solid eight out of ten. We have not encountered many problems, but...
Read full review of Dell PowerEdge R-Series »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
Typically, we handle support-related queries from customers, however, we have dealt with Avamar's technical support...
Read full review of Dell Avamar »
Taj Hussain
Team Lead, Technology Support & Services at ibl-unisys
I do not have a good experience with the technical support for Dell PowerStore. The technical support by Dell for...
Read full review of Dell PowerStore »
Alan Farrely
Head of IT at a manufacturing company
I would evaluate Dell support specifically for desktops and laptops as excellent, very good.
Read full review of Dell Business Laptops »
Paulo Henrique Cruz Da Silva
Arquiteto de infraestrutura at Raizen
Technical support has been very good. We're very satisfied with the level of support they give us.
Read full review of VxRail »
Anonymous User
Lead Infrastructure Architect at a transportation company
We haven't had any issues with technical support.
Read full review of Dell PowerScale »
Parimal Sardar
Senior Manager - SBR Technical Services at Reliance Industries Ltd
Dell PowerMax NVMe's tech support is good.
Read full review of Dell PowerMax »
RamziMadi
Solution arhitect at a comms service provider
Dell support generally merits a rating of seven out of ten. Our engineers are highly experienced, so we conduct all...
Read full review of Dell ObjectScale »
Shehan Attapattu
head of presales at a tech services company
Technical support from Dell is very good.
Read full review of Dell PowerEdge XE-Series »
Anonymous User
Backup & Storage Engineer at a retailer
Technical support is okay but could be improved. I've sent a lot of complaints their way and I feel like they might...
Read full review of DD Boost »
SAJI NAIR
GM IT Infrastructure at MSSL
The technical support team from Dell EMC Unity XT has a proactive approach. We don't need to worry about what is...
Read full review of Dell Unity XT »
Anonymous User
CTO at Cloud Technology
Technical support is good. When you purchase it, there is one-year technical support from Dell. You can renew it...
Read full review of Dell PowerFlex »
Anonymous User
Administrative at a university
Technical support is okay, however, they only offer service in English. If you don't speak English, or English is not...
Read full review of Dell NetWorker »
Anonymous User
Infrastructure Manager at a hospitality company
Technical support is excellent. They have rapid response teams, ESRs, and the EMC account managers are always available.
Read full review of Dell Unity XT »
Anonymous User
Solution Architect at a outsourcing company
Technical support by Dell is much better, but generally, there is a lot of dependency on Dell technical support. For...
Read full review of Dell PowerStore »
Vijikarthik Natarajan
Senior Manager, Information Technology at a consultancy
The support service is excellent, and I can receive almost immediate support from Dell, which stands out to me.
Read full review of Dell Business Laptops »
Michael Rivera
Systems Admin at a government
I have experience with customer service or technical support from Dell in the past, but I haven't recently.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Managing Partner at a computer software company
It's pretty good, there are two releases per year.
Read full review of Dell InTrust [EOL] »
Mavet Márquez Saavedra
Auxiliar de Infraestructura y Redes at a tech vendor
We have not made any inquiries with Dell support regarding Dell PowerEdge R-Series so far.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Infrastructure Architect at a retailer
I have been very happy with customer service and technical support.
Read full review of Dell PowerEdge R-Series »
Rony Chamoun
Team Lead for Data center at BMB
I have not used the support from Dell vSAN Ready Nodes.
Read full review of Dell vSAN Ready Nodes »

Review 1 of 30

Technical Support

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