Compare AvePoint vs Dell Technologies

AvePoint

Based on 21 reviews.

Dell Technologies

Based on 2351 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

3 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Dell PowerEdge R-Series

170 reviews

Dell PowerStore

160 reviews

Dell Unity XT

9 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

Retailer

Comms Service Provider

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Axel Peter Brox
Hospitality Specialist at Bechtle
The primary purpose it is used for is mostly backup.
Read full review of AvePoint Cloud Backup »
Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Sanjay Singh Bisht
Server Administrator at a outsourcing company
I have been using Dell PowerEdge C- Series for quite a long time; I would say around seven to eight years. When it...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Customer Service

Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »

Review 1 of 12

ClaudioSalgado
IT Architect Consultant at RTFM
The customer service and tech support for CloudIQ are good. There are no major issues besides some misunderstandings...
Read full review of Dell CloudIQ »
Fahad_Siddiqui
Senior Infrastructure Consultant at jj
We sometimes encountered response issues with the technical support team. Overall, they have the technical abilities...
Read full review of Dell PowerProtect Data Domain »
Keith Bradley
VP Of Security at NatureFresh™ Farms
The technical support has been really good. It's pretty intuitive to put a ticket in, both through their email and...
Read full review of Dell PowerScale »
Nicolas Philippe
Responsable Plateformes Et Cloud at a media company
Our relationship with Dell has evolved into a true partnership over the last two years. We have weekly touchpoints...
Read full review of Dell PowerStore »
Jillur Rahman
Head Of Information Technology at a healthcare company
I would rate their technical support at 9 or 10. The support is good. As long as it is in warranty, we used to get...
Read full review of Dell Business Laptops »
Yonathan Ethan
Senior System Administrator at a recreational facilities/services company
I would assess the customer service for Dell PowerEdge R-Series as excellent. In Israel, it's with the Yael group,...
Read full review of Dell PowerEdge R-Series »
Pavaredh Poungkeaw
Product Manager at Ratchathani University
We create tickets for support. We are using the Dell portal and if we have any problem with VMware or hardware, we...
Read full review of VxRail »
Yamandù Correa
Head of Infrastructure and Network Services at a computer software company
One of the key points for our partnership with Dell is the great support and human interaction. Not only for the...
Read full review of Dell PowerScale »
Amarjeet Singh Walia
Managing Director at a tech services company
If I had to rate the technical support by Dell from one to 10, I would choose seven.
Read full review of Dell PowerEdge R-Series »
Sebastien Chene
Senior Business Development Manager at a comms service provider
I haven't contacted technical support yet. However, my customers are less satisfied than before with support.
Read full review of Dell PowerVault »
Achilles Lobo
Infrastructure Architect at Grupo Protege
Dell support is quick and assertive in addressing our needs. The Dell EMC team, particularly those supporting storage...
Read full review of VxRail »
Ronald Stoffels
System Engineer at Parkstad IT
The solution's technical support is good. I call the technical support team when I have a question or problem, and...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Manager, Information Technology at a tech services company
Tech support can be slow to respond at times, and there are occasions when they seem hesitant to trust our...
Read full review of Dell PowerEdge R-Series »
Kevin-Connor
Senior Manager, Engineering, Oem Solutions at BCDVideo
I would evaluate customer service for Dell PowerScale as excellent. Quick engagement time is typical, usually either...
Read full review of Dell PowerScale »
Anonymous User
Director of IT at Sigal
I am satisfied with their technical support.
Read full review of Dell PowerEdge R-Series »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
A small team with expertise can handle deployment and maintenance efficiently.
Read full review of Dell XtremIO »
Anonymous User
IT Manager at a government
We have worked with customer success support, and the service is very good. I would rate Dell support a ten on a...
Read full review of Dell PowerMax »
Reviewer343234
Systems Engineer at Air France KLM
We are very happy with their support because we benefit from ProSupport. It includes the intervention on the data...
Read full review of Dell PowerEdge R-Series »
MoinShah
System Administrator at Data Edge Limited
When we encounter critical issues, a less experienced engineer often handles the initial response, leading to delays...
Read full review of Dell ObjectScale »
Paulo Henrique Cruz Da Silva
Arquiteto de infraestrutura at Raizen
Technical support has been very good. We're very satisfied with the level of support they give us.
Read full review of VxRail »
KareemEzzat
Cyber Security Analyst at Petrotrade
Overall, the support is good. But sometimes, it takes a long time for the support to respond.
Read full review of VxRail »
Anonymous User
Sr. Storage Engineer at a legal firm
In the past year, it hasn't been as great. They seem to just follow KBS. Prior to that, they were awesome. I'm hoping...
Read full review of Dell PowerScale »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
I have worked with the customer service and support for Dell PowerStore, and I have had good experiences with...
Read full review of Dell PowerStore »
Sateeshkumar N
Team Manager Enterprise IT at a transportation company
The customer support from Dell is highly appreciated. I would rate the customer support a nine on a scale of 1 to 10.
Read full review of Dell Business Laptops »
Anonymous User
Senior IT Technician at a government
I would describe my experience with Dell's support for PowerEdge solutions as great, as we had to get a motherboard...
Read full review of Dell PowerEdge R-Series »
Alex Charbonneau
Directeur Principal Infrastructure Et Scurit (CISO) at a manufacturing company
I am satisfied with my experience with the pricing setup, cost, and licensing process. We use our partners, and over...
Read full review of Dell PowerEdge C- Series »
Anonymous User
IT Engineer at a insurance company
Customer support has been fantastic so far.
Read full review of Dell PowerStore »
Anonymous User
Senior Manager IT at a financial services firm
Tech support is good. Just like most of the EMC products, there is a knowledgeable staff.
Read full review of Dell Unity XT »
Anonymous User
Senior Network Admin at a educational organization
Dell Pro Support is great, you always get through to someone who knows what they are talking about. They are helpful...
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Storage Management Specialist at a healthcare company
Technical support has been good, occasionally there are issues with the accents so a lot of times it's better with a...
Read full review of Dell Avamar »

Review 1 of 30

Technical Support

No Data Available

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