Compare AvePoint vs Dell Technologies

AvePoint

Based on 20 reviews.

Dell Technologies

Based on 2097 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

3 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Dell PowerEdge R-Series

143 reviews

Dell Unity XT

10 reviews

Dell PowerStore

142 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Retailer

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale »

Review 1 of 5

Customer Service

Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »

Review 1 of 12

HansThilen
System Technician at Lidingö stad
When I need it, Dell provides good support. I'm satisfied with their support.
Read full review of Dell EqualLogic PS series »
Elliot Marshall
Information Technology Operations Manager at Pexco
I would rate the technical support at five. I gave a rating of five because Dell Business Laptops are very reliable....
Read full review of Dell Business Laptops »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
I have never used technical support for Dell XtremIO since we manage it on our own, and I access support pages....
Read full review of Dell XtremIO »
Muzammil Nasim
Software Architect at INTECH Process Automation
Regarding technical support from Dell, we did not have to contact them. We are not able to comment on that at this...
Read full review of Dell PowerEdge R-Series »
Yonathan Ethan
Senior System Administrator at a recreational facilities/services company
I would assess the customer service for Dell PowerEdge R-Series as excellent. In Israel, it's with the Yael group,...
Read full review of Dell PowerEdge R-Series »
Vaidyanathan Swaminathan
Co Founder at a outsourcing company
Getting through support has become a difficult thing. Dell's support has degraded since they took over EMC. It's a...
Read full review of Dell CloudIQ »
Ahmed Essa
Senior Consultant at Share Technologies
Technical support for Dell NetWorker is not good. The technicians are in the USA. When you open a ticket, they send...
Read full review of Dell NetWorker »
Abdul Kariimu Ggubya
Enterprise Engineer Data Center Infrastructure at Sybyl
Technical support under Dell PowerStore, apart from the back-end Dell PowerStore node troubleshooting for partition...
Read full review of Dell PowerStore »
Delfryanto .
Engineer at PT.Password Solusi Sistem
I rate the technical support an eight out of ten.
Read full review of Dell PowerEdge C- Series »
Vaidyanathan Swaminathan
Co Founder at a outsourcing company
The technical support is not good. The resolution takes time. The support quality has decreased after Dell took over...
Read full review of DD Boost »
Gregor Beller
Administrator at a manufacturing company
I would rate Dell support very highly at a 10. When I call, which is something I paid for, I have a spare part the...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Administrador sistema at a maritime company
Their support is brilliant.
Read full review of Dell PowerEdge R-Series »
Leadoffsol67
Lead Offering Solution Architect Cloud and Workload
I haven't had a good experience with technical support. It takes them a very long time to resolve issues.
Read full review of Dell NetWorker »
EyalGeva
IT Director at Tel Aviv Municipality
I would evaluate the customer service from Dell as pretty good. The Indian support is not cooperative, and we ask to...
Read full review of Dell PowerScale »
Thein-Lin
System Engineer at a tech services company
We have not experienced many issues requiring support, so I am not familiar with the customer service quality.
Read full review of Dell Unity XT »
Anonymous User
Senior Systems Administrator at a insurance company
Technical support varies depending on the person you get. We used to have a chat feature available on the support...
Read full review of Dell PowerScale »
Ossama Helmy
Telecommunication Department Head at a energy/utilities company
We haven't needed to contact technical support but we use PBX support for our servers. We're waiting to receive...
Read full review of Dell PowerEdge R-Series »
Adli Hajarat
IT Consultant & Administrator at ETCOM
I didn't have any problem with the technical support. Dell PowerConnect Switches manuals are very descriptive. It's...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Manager Broadcast IT Europe at a retailer
The technical support is excellent. I would rate it ten on a scale from one to ten.
Read full review of Dell PowerScale »
Anonymous User
CTO at a computer software company
The good relationship we have with Dell today and the partnership we have developed with them, both for our internal...
Read full review of Dell PowerStore »
Anonymous User
Chief Executive Officer at a cloud solution provider
We've relied on tech support for at least twenty years, and every time we've reached out, we've received swift and...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Technical Team Lead at a tech services company
We have not called support for three years. The technical documentation is good, so I would give it a rating of 9/10....
Read full review of Dell RecoverPoint »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of VNX [EOL] »
Coenie Rossouw
Storage specialist at Vodacom Business
The technical support is one of the biggest reasons for choosing EMC products, or staying with them. There was a...
Read full review of DD Boost »
Anonymous User
System Engineer at a tech services company
Generally speaking, there have been some issues with support because Dell and EMC are still in the merging stage....
Read full review of Dell ObjectScale »
Duane Harvey
Senior Radio Frequncy Systems Engineer at a tech services company
I assess support from Dell as excellent; what I most appreciate is the regional support. At the enterprise level,...
Read full review of Dell PowerEdge R-Series »
David Winegar
Network Admin at Jefferson County Washington
Technical support is perfect. We use it all the time.
Read full review of Dell SC Series »
Anonymous User
Senior Solutions Architect at a tech vendor
Other people from my team interact with the technical support team at Dell. I have not heard anything negative so it...
Read full review of Dell XC Appliance »
MoinShah
System Administrator at Data Edge Limited
When we encounter critical issues, a less experienced engineer often handles the initial response, leading to delays...
Read full review of Dell ObjectScale »
ManishSrivastava3
Senior Architect at NXP Semiconductors Netherlands B.V. Internet EMEA
The technical support from Dell is satisfactory. On a scale from 1 to 10, I would rate the support as eight.
Read full review of Dell NetWorker »

Review 1 of 30

Technical Support

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