Compare AvePoint vs Dell Technologies

AvePoint

Based on 19 reviews.

Dell Technologies

Based on 1760 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

9 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

Dell PowerEdge Rack Servers

129 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Computer Software Company

14%

Educational Organization

11%

Financial Services Firm

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
My company uses it to migrate the mail process from the on-premises version of Microsoft Exchange Server to Microsoft...
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »

Review 1 of 3

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Customer Service

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »

Review 1 of 11

Moshe Tzarfati
Global Backup Admin Lead at Motorola Solutions
I have not yet needed the help of Dell support for PowerEdge Rack Servers. In the past, I have enjoyed my experience...
Read full review of Dell PowerEdge Rack Servers »
Javier Domingo
Responsable it at Fresenius Medical Care Holdings Inc
We work with the servers through an intermediary, so we do not deal with Dell's support in terms of help. It is...
Read full review of Dell PowerEdge Rack Servers »
Jan Budina
Head of Systems Department at VERTIX s.r.o.
I would describe the customer service of Dell PowerEdge VRTX with just one word: brilliant.
Read full review of Dell PowerEdge VRTX »
Isaac Fisher
Chief Financial Officer at STL
It took a while the last time I tried to get support, but once I got connected to the support, it was quite easy. I...
Read full review of Dell NetWorker »
Brian Mijnals
System Administrator at Elde College
The support is getting better. Before, we had to call and explain what was going on. Now, the support has a website....
Read full review of Dell PowerEdge Rack Servers »
Iñigo Loiarte
Director at ComyMedia
I would rate technical support at eight out of ten.
Read full review of Dell Unity XT »
Kleber Fernandes
Diretor Comercial at a security firm
The solution's technical support is good.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Isaac Fisher
Chief Financial Officer at STL
The only time I've ever had a challenge was when the problem had gone beyond the initial support. And when we moved...
Read full review of Dell Unity XT »
Ahmed Azzouz
DELLEMC-VMWARE Solution Architect at SEE "Systems Engineering of Egypt"
Technical support is more than perfect. We are quite pleased with the level of support on offer.
Read full review of Dell PowerStore »
Anonymous User
Network Admin at a university
So far, the technical support has been pretty good. We actually worked with a third-party who worked with Dell on the...
Read full review of VxRail »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of VNX [EOL] »
Anonymous User
IT Manager at a engineering company
The support is good. The support was better ten years ago. Now, we have to do more things ourselves. Ten years ago,...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Sr. Principal Product Manager at a tech services company
Technical support is awesome. Every time we have run into some typical third party firmware issues, which may not be...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Manager Private Cloud Solutions at ufone
I rarely contact Dell EMC technical support. But when I do, they are very good, very responsive. They get back to you...
Read full review of Dell Avamar »
Anonymous User
Storage Analyst III at a energy/utilities company
I have had excellent support because I am not using overseas support. I try to have support agents in Utah USA, and...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Director at a cloud solution provider
We do not use their support. We use a third party. We rarely need to get support because the equipment is so reliable.
Read full review of Dell PowerEdge Rack Servers »
Leadoffsol67
Lead Offering Solution Architect Cloud and Workload
I haven't had a good experience with technical support. It takes them a very long time to resolve issues.
Read full review of Dell NetWorker »
Emir Erkara
IT Coordinator at HMY
We are satisfied with technical support.
Read full review of Dell PowerVault »
Houssem Sandli
Technical manager at Advanced Computer Technology (ACT)
Customer service from Dell is good. We buy the product with a 24-hour onsite response support in Tunisia, and we face...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Senior Engineer, Disaster Recovery at a financial services firm
Their technical support is excellent. We've never had any problem dealing with Avamar in terms of technical support....
Read full review of Dell Avamar »
Anonymous User
Senior System Engineer at a healthcare company
We haven't had to call technical support. It has been a pretty solid product.
Read full review of Dell Unity XT »
Mohamed Abdu
IT Consultant at Ministry of Education
We do not contact technical support directly. Rather, we go through our partner for which we have a support contract....
Read full review of Dell VxBlock System »
Dan Pilla
IT Consultant at Atena Tecnologia em Informatica LTDA
If customers have any issues, they can contact Dell support.
Read full review of Dell SC Series »
VijayShankar
Senior Administrator/IT Systems & Cloud Operations at Etisalat
The solution's technical support is really good. Dell PowerMax NVMe's technical support is our benchmark with all...
Read full review of Dell PowerMax »
Anonymous User
Director at a pharma/biotech company
Technical support is excellent.
Read full review of Dell XtremIO »
Anonymous User
System manager at a tech company
Horrible. Very rarely do you meet people with a passion for the product. Meaning, how can people have passion for...
Read full review of Dell EqualLogic PS series »
Anonymous User
Responsable de sistemas at a transportation company
Their support is very good.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Network Administrator at a tech services company
I have contacted Dell technical support in the past, although it was in regards to a server and client, rather than...
Read full review of Dell PowerConnect Switches [EOL] »
Deepak Kannan
Sales Account Manager - BFSI Sector at Frontier Business systems
Dell excels in service and support. Customers find Dell solutions to be user-friendly, commercially viable, and...
Read full review of Dell Unity XT »
Anonymous User
Technical Architect at a tech services company
We didn't have any issues with technical support.
Read full review of VxRail »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.