Compare AvePoint vs Dell Technologies

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AvePoint

Based on 19 reviews.

Dell Technologies

Based on 1671 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

9 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

Dell Unity XT

17 reviews

Dell PowerEdge Rack Servers

93 reviews

VxRail

31 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Educational Organization

16%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
My company uses it to migrate the mail process from the on-premises version of Microsoft Exchange Server to Microsoft...
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »

Review 1 of 3

Anonymous User
Vice President at a tech vendor

Read full review of Dell PowerEdge Rack Servers »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Jasdevjuneja
Works
We host mission-critical applications, SAP applications, and disaster recovery applications on this storage itself...
Read full review of Dell PowerMax NVMe »
Ryan Parker-Hill
System Team Leader at Deakin University
* Research data * Departmental file shares * Data centre storage: NFS We have two data centres in our university. We...
Read full review of Dell PowerScale (Isilon) »
C.
Cloud Engineer at a tech services company
We are running 3,000 VMs spread out over five such units.
Read full review of Dell Unity XT »

Review 1 of 5

Customer Service

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »

Review 1 of 11

JEAN Quesada
CIO at Grupo Monge
We have good support from Dell and good support from our partners. That said, sometimes it takes a pretty long time...
Read full review of Dell PowerEdge Rack Servers »
Murad Sultanzadeh
Solutions Manager at a tech services company
There is a Dell EMC partner that we use for support. When we have a problem we create a support case for the Dell EMC...
Read full review of Dell Avamar »
Mohamed El-Sherbini
IT Manager at Mada Insurance
I am satisfied with the tool's support team. They know what they are doing.
Read full review of DD Boost »
Abdul Qureshi
Manager Systems and Data Center at Central Depository Company of Pakistan
The support is very good. We get responses on time.
Read full review of Dell PowerPath »
MinaMagdy1
Senior System Engineer at a tech vendor
Technical support for PowerProtect Data Manager is effective due to its simplicity. Dell is known for good support,...
Read full review of Dell PowerProtect Data Manager »
Palatla Srikanth
Lead Solution Architect at Avineon India Private Limited
The team supports us whenever we raise a query or call them.
Read full review of Dell PowerEdge XE Servers »
Reviewer343234
Systems Engineer at Air France KLM
We are very happy with their support because we benefit from ProSupport. It includes the intervention on the data...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Enterprise Architect at Unisys
I have never used the technical support.
Read full review of VxRail »
Anonymous User
Head of Datacenter Department: at a tech services company
The support is very reactive.
Read full review of Dell Unity XT »
Anonymous User
Member of the Board at a tech services company
We are generally satisfied with the technical support from Dell.
Read full review of Dell CloudBoost »
Anonymous User
Member of Technical Staff at Cisco Systems, Inc.
I use technical support frequently. Support has been relatively great across the board. There have been some language...
Read full review of Dell PowerMax NVMe »
Anonymous User
System Engineer at a tech services company
I have contacted technical support. As a percentage, I would rate them 70%.
Read full review of Dell NetWorker »
Anonymous User
IT C at San Francisco state university
We have used it in the past. When we had problems, we had to contact or put a ticket with them, they would get back...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Senior Infrastructure Solutions Specialist at Fiber Nisr
Dell offers us good technical support.
Read full review of Dell Avamar »
Anonymous User
Systems Admin at Farm Bureau Health Plans
I think the support from Dell EMC has improved greatly from what I received from EMC before they were purchased. They...
Read full review of Dell Unity XT »
Ugur Ucanok
Deputy General Manager at Clonera
We've never reached out to technical support. I can't speak to how well they assist their clients.
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Project Manager at a financial services firm
My colleague did a firmware upgrade recently and that went well. I would say that was a good experience with tech...
Read full review of Dell Unity XT »
Anonymous User
CEO at a tech vendor
The technical support is excellent, including the remote support. The Dell support team utilizes some really good...
Read full review of Dell XR2 Rugged Server »
Terry Passineau
Senior Storage Engineer at a healthcare company
The technical support is lacking. We are working with Dell EMC to get some better understanding of this.
Read full review of Dell PowerMax NVMe »
Rishiraj Nandedkar
Deputy General Manager ( Practice Head Data Protection and Migration) at Netmagic Solutions (An NTT Communications Company)
Dell EMC is pretty good in terms of customer support. We use our own team for maintenance.
Read full review of Dell Avamar »
Anonymous User
Data Center Supervisor
I have called the SC Series support and they've been great.
Read full review of Dell SC Series »
Anonymous User
Systems Engineer at a tech services company
Technical support is good. Overall we've been satisfied with their service.
Read full review of DD Boost »
Mohamed Abdel Salam
Senior Sells at Enterprise Sigma Technology
I have not experienced any disadvantages when it comes to customer service. The after-sales support is remarkable....
Read full review of Dell PowerEdge VRTX »
Anonymous User
Head of IT Production Department at a government
They are excellent. We have access to them, and they respond immediately and provide the required solution. Their...
Read full review of Dell PowerProtect DD (Data Domain) »
AhmedHafied
EUC Consultant
I haven't used Dell EMC support. My colleagues made a ticket with Dell EMC one year ago, but it's a strong solution....
Read full review of VxRail »
Anonymous User
Senior Solutions Architect at a tech services company
Technical support is very, very good. I'm satisfied with the level of service we receive form them.
Read full review of DD Boost »
Anonymous User
System Engineer at a government
The technical is very good. It is easy to contact someone. They have a great team that helps us.
Read full review of Dell PowerMax NVMe »
EMANUEL CORDEIRO
IT Manager at CIALNE
I have not been in contact with technical support.
Read full review of VxRail »
Anonymous User
coördinator ICT
I can't say as we have had no significant issues.
Read full review of Dell EqualLogic PS series »
Mohammed Farooqui
Platform and Backup Support Senior Manager at a financial services firm
We have never contacted technical support for issues but the local Dell team in the Middle East is extremely...
Read full review of Dell PowerFlex »

Review 1 of 30

Technical Support

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