Compare AvePoint vs Dell Technologies

AvePoint

Based on 20 reviews.

Dell Technologies

Based on 1805 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

6 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

1 reviews

Dell PowerEdge R-Series

139 reviews

Dell Unity XT

15 reviews

VxRail

30 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Retailer

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge R-Series »

Review 1 of 5

Customer Service

Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »

Review 1 of 12

CyrilleDarmon
CTO at NISKO TECH
I rate Dell customer service 10 out of 10. We had a problem implementing the RAID system on a rack. The Dell RAID...
Read full review of Dell PowerEdge R-Series »
Mansoor Ahmed Salim Khan
Unit Head Systems Admin at Emirates National Schools
Dell's support is excellent - if any issues occur, we open the case, and the maintenance gets done. The only problem...
Read full review of Dell Avamar »
Scott Taylor
Senior Infrastructure Specialist at a healthcare company
Customer service has been really good.
Read full review of Dell PowerScale (Isilon) »
Michael Wenn
CEO / Co-Founder at Aiops ltd
I would have earlier rated the solution's technical support a four out of ten. However, since it's owned by Dell now,...
Read full review of Moogsoft »
AnjaneyaVara Prasad
Solution Architect at a tech vendor
I had a good experience with Dell EMC's support.
Read full review of Dell XtremIO »
Adam Nawrot
Head of Cloud Services Team at BNP Paribas Bank Polska
The customer service was okay. We contact customer support in case of firmware updates; they do that for us. So we...
Read full review of Dell PowerMax »
Anonymous User
Head Of IT at a financial services firm
Dell EMC is actually one of the strategic vendors we work with, so they have quite a big presence at our bank. We...
Read full review of Dell Unity XT »
Anonymous User
Director of Infrastructure Services at a tech services company
I would give technical support a rating of 7/10.
Read full review of Dell XtremIO »
LuisGomez4
Owner at Representaciones LUFERGO
In terms of support, regarding our partnership experience, the first 15 years were extremely good, however, the...
Read full review of Dell PowerStore »
Kees Van Vliet
VMware Specialist at Haaglanden Medisch Centrum
Tech support is generally good, but there can be challenges, especially when dealing with support from India....
Read full review of Dell PowerEdge R-Series »
Mohamed-Rumaiz
Senior Manager - Software Development at East Coast Technologies
The technical support services are good.
Read full review of Dell PowerEdge C- Series »
Anonymous User
Principal Consultant at a tech services company
The technical support from Dell was very good.
Read full review of VxRail »
Anonymous User
Director of Information Technology at a computer software company
The technical support is very good. We have the ESRS call-home function, and it's been rock solid since day one.
Read full review of Dell PowerMax »
Anonymous User
Network Administrator at a tech services company
I have contacted Dell technical support in the past, although it was in regards to a server and client, rather than...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Systems Engineer at a financial services firm
The technical support is good. However, the support portal needs fixing. Accessing a service request on the support...
Read full review of Dell Unity XT »
Anonymous User
Managing Director at a tech services company
I have not used technical support. I've just been going to technical training as a partner.
Read full review of VxRail »
Anonymous User
Senior Cloud Consultant at a comms service provider
I don't have first-hand experience with technical support. We have a support help desk. Clients can call in and we...
Read full review of VxRail »
Anonymous User
System Administrator at a computer software company
Customer Service: Customer service does respond on time. Technical Support: Technical support is good.
Read full review of VNX [EOL] »
Anonymous User
Pre-Sales Architect at a tech services company
I think that Dell EMC is one of the best technical support services in Ukraine. I am satisfied with the technical...
Read full review of Dell SC Series »
Marcelo Ibañez
Director Enterprise at DMC SA
I have never worked with the customer service support for Dell PowerStore.
Read full review of Dell PowerStore »
Shamal Chalil
Senior Technical Consultant at Alpha Data LLC
The technical support is good.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Backup and Storage Administrator at a media company
They have good technical support. They had good solutions for any problems I had.
Read full review of Dell NetWorker »
Anonymous User
Deputy Manager Systems at a comms service provider
I would give technical support a rating of 10/10.
Read full review of Dell Unity XT »
RAJESHPURI
Owner at FORE SOLUTIONS
The solution's technical support is very good. We haven't faced any issues with the support team. I rate the...
Read full review of Dell Unity XT »
Luis Morillo
Manager infrastructure at FNAC
Their support is optimal.
Read full review of VxRail »
Anonymous User
Senior Systems Administrator at a non-profit
Since the product is not on the front banner of Dell, the support may not be the best. We encountered some issues,...
Read full review of Dell NetWorker »
Tahir Shahid
Chief Consultant and Architect at Tahir Professional Services
With respect to the technical support, there is room for improvement. Because of the model that they are adopting,...
Read full review of Vblock [EOL] »
Zeeshan AhmedKhan
Director - Sales & Operations at Techtrix System
The support is excellent, with on-ground people and a well-established partner ecosystem providing assistance. Dell...
Read full review of Dell Data Protection Suite »
Anonymous User
System Engineer IAAS at a financial services firm
Technical support is good. The installation went smoothly from DEL EMC’s site. We did not encounter real technical...
Read full review of Dell XtremIO »
Uanderson Oliveirea
IT Infrastructure Manager at Companhia de Saneamento Ambiental do Distrito Federal
I would rate Dell's technical support or customer service a 10.
Read full review of Dell PowerStore »

Review 1 of 30

Technical Support

No Data Available

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