Compare AvePoint vs Dell Technologies

AvePoint

Based on 20 reviews.

Dell Technologies

Based on 2039 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

3 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Dell PowerEdge R-Series

140 reviews

Dell Unity XT

13 reviews

Dell PowerStore

129 reviews

Top Industries

Computer Software Company

15%

Retailer

Manufacturing Company

Financial Services Firm

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Lead Architect at a comms service provider
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »

Review 1 of 5

Customer Service

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »

Review 1 of 12

MarcGaethofs
ICT manager at Thys Bouwprojecten
The technical support is fairly good. The team has certified and trained engineers. We contact them if we have an...
Read full review of Dell PowerEdge FX [EOL] »
Abdul-Salam
Sr. Manager - System Analyst (Datacenter Infrastructure) at Sohar International
Dell EMC's technical support is excellent. The backend support is very strong, just like the implementation team....
Read full review of Dell PowerMax »
Muzammil Nasim
Software Architect at INTECH Process Automation
I rate Dell support eight out of 10. The technical support is good, but we had to involve a contractor, which caused...
Read full review of Dell PowerEdge XE-Series »
LANRE OGUNDARE
Senior System Engineer at Tenece Professional services
My experience overall with technical support from Dell for Dell PowerStore is very satisfactory. Their support is...
Read full review of Dell PowerStore »
Frank Tornow
Leiter Information Technology at Assure Consulting
I have not had contact with Dell support for Dell PowerEdge R-Series. For other products, I have, and it was always...
Read full review of Dell PowerEdge R-Series »
AdnanAli1
Manager at Necsol
Dell support is satisfactory. I always have a good experience with it.
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Sr. System Engineer at a government
Support is good.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Software Engineer at a comms service provider
For us, technical support is excellent. Support is thorough and the next business day they are on site. Previously,...
Read full review of Dell PowerEdge VRTX [EOL] »
Bill Engelmeyer
Systems Engineer at Unisity LLC
I rate Dell customer service a ten out of ten. I have limited experience with customer service or tech support based...
Read full review of Dell PowerScale (Isilon) »
OmarIsmail
Client Infrastructure Technical Specialist at Clicks
The technical support from EMC is 10 out of 10. I am really impressed by it.
Read full review of Dell NetWorker »
DhanyswarJagroop
System Administrator at a construction company
The customer service is good. We do a lot of remote work, so we sometimes contact them from sites to assist in making...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director of Infrastructure Services at a tech services company
I would give technical support a rating of 7/10.
Read full review of Dell XtremIO »
KareemEzzat
Cyber Security Analyst at Petrotrade
For any phase-one issues, I would first go to the integrator. I can escalate straight to the vendor if I need to. So...
Read full review of VxRail »
Christopher Rizopoulos
Office Systems Analyst at Suffolk County Government
The solution’s technical support is good.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Data Center Architect at a tech consulting company
We switched because of the flexibility of the systems; we can tailor them to what we currently need, and the complete...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Systems Engineer at a tech services company
Aside from the finger-pointing, they're generally pretty easy to work with. But in my opinion, it's hard to get up to...
Read full review of Dell Unity XT »
Anonymous User
System Engineer at a tech services company
Technical support is very good. I do use it from time to time and it's always excellent.
Read full review of Dell SC Series »
Anonymous User
Head Of IT at a consultancy
On a scale from one to ten, I rate the support a ten. For that, I have four-hour mission critical service, and that...
Read full review of Dell PowerEdge R-Series »
Mahmoud Ezz Eldin
IT Infrastructure Manager at a comms service provider
I was very dissatisfied with technical support. It's one of the reasons we switched to Commvault.
Read full review of Dell NetWorker »
Saleh-Khakwani
Senior Technical Consultant at DWP Technologies
The solution's tech support team responds depending on the criticality of the problem. For a very critical issue,...
Read full review of Dell PowerProtect Data Manager »
IT1c5b
IT at a manufacturing company
The remote support is excellent. We had a case automatically opened last night, and it is being handled.
Read full review of Dell Unity XT »
John Lyons
Sales Engineer at a tech services company
Tech support for PowerMax was pretty good. They came out and set it up and did the install. That took a day. We did...
Read full review of Dell PowerMax »
Anonymous User
Engineer at a energy/utilities company
It has been good. I'd rate them at least a nine out of ten. There was a little hiccup where they sent one of our...
Read full review of Dell PowerEdge R-Series »
Jacco C. van der Weele
Ing at Rijksuniversiteit Groningen
I have used customer service for some problems.My opinion about it is that it is mainly just to get spare parts.My...
Read full review of Dell PowerEdge R-Series »
Conny Van den Steen
Partner Alliance Manager at inetum-realdolmen
The technical support is okay. Our customers especially in Europe tend to have interesting local contacts that can be...
Read full review of Dell PowerStore »
Anonymous User
IT Service Owner Workplace
Dell provides excellent support directly to users, which reduces the burden of direct contact with end users, making...
Read full review of Dell Business Laptops »
Anonymous User
BDM at a tech services company
We have used the technical support and professional services of Dell. They have been good to work with.
Read full review of Dell PowerStore »
Adrian Constantinescu
Professional Services - Data Protection Consultant at S&T Romania
Dell works with partners in order to provide technical support, and as partners, we often troubleshoot for our...
Read full review of Dell PowerProtect Data Domain »
CanBolat
Solution architect at GlassHouse
From my perspective as a vendor, the technical support has been fine.
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Director of IT at a hospitality company
We have had a great experience with customer service and support. I rate them ten out of ten.
Read full review of Dell PowerEdge MX- Series »

Review 1 of 30

Technical Support

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