Compare Automation Anywhere vs Tungsten Automation

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Automation Anywhere Document Automation

Eletrobras, Osaic, Jemena, KPMG

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Popular Solutions

154 reviews

2 reviews

1 reviews

2 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Top Industries

Outsourcing Company

17%

Financial Services Firm

12%

Construction Company

10%

Manufacturing Company

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
Read full review of AI Agent Studio »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
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Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

SHUBHAMKUMAR
Manager at a tech services company
The technical support is structured based on the sensitivity of the ticket. I have created many tickets on the...
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Vernon Dickson
Sr Program Manager at a energy/utilities company
Automation Anywhere support has been very good. We're able to put in tickets and request support, and we'll have a...
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Prasanth Selvaraj
Application Manager / Product Manager at a tech vendor
The technical support team is knowledgeable and efficient, readily guiding users toward automated solutions. While...
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Aishwarya Khanna
System Engineer at a tech vendor
Their support is good. They take a day to get back. It also depends on the severity. I'd rate them a seven out of ten.
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Prabu-Baskaran
RPA Specialist at a tech vendor
I can rate the technical support by Automation Anywhere eight out of ten.
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Anonymous User
Unix Lead at a tech vendor
Customer service and technical support have been very good. I have a person assigned to us named Gaurav, who does a...
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SaravanaVelayudham
Global Head Training at Acronotics
Technical support needs to be much faster. I also had the project delivery. I had six clients whom I looked after....
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Anonymous User
Lead Engineer at a financial services firm
AA's technical support can vary - most of the time, it's good, but sometimes it's tough to get your issue addressed.
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Anonymous User
Advisory Council Member at a tech services company
A lot of the technical support is done by my teams. I do not have great visibility. As far as what my team has told...
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Anonymous User
Senior Group Manager at a financial services firm
I have not had a lot of experience with their technical support.
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Natinder Kaur
Application Development Manager at Genworth
We have no complaints about the solution's technical support. I rate the entire customer success team a solid 11 out...
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Anonymous User
Tech Lead at a tech services company
The tech support has improved over the years. I believe the tech support to be sufficient right now.
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Sagakumar Gangipelly
Sr. Software Engineer at Ryan India Tax
We collaborate as a team if any face roadblocks or issues, discussing among our colleagues. Then, we involve the...
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Anonymous User
Project Manager -Learning and Development at a computer software company
Technical support is very good, and we are getting what we require. Initially, it wasn't that great at the start of...
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Srihari Hari
Solutions Architect at Emids
The technical support from Automation Anywhere is good. I worked with the Automation Anywhere platform for a long...
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Anonymous User
Senior TAP Manager MXD at a outsourcing company
We have been in touch with technical support through online means, and we also have a partner that assists us with...
Read full review of IQ Bot [EOL] »
Saketha Krishna
RPA Architect at Sage IT
Technical support for this solution is good, but sometimes to takes a long time for them to get back to us. Sometimes...
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Anonymous User
Technology Test Lead at Infosys Technologies Ltd
We always get a prompt response from customer service and technical support. I really find the priority technical...
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Anonymous User
Kaizen Manager at a consultancy
It is difficult for me to rate the technical support I received because I was not fully involved; it was resolved...
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Anonymous User
Automation Architect at a tech services company
Timing is a problem with the technical support. A person will be assigned, but that tech support person may only be...
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Vinay Sridhar
IT Team Lead at a manufacturing company
The technical support is good. They are responsive to any questions that we have.
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Anonymous User
Sr. Manager at Tata Consultancy Services
Technical support for this solution is good, and they have provided us with resolutions to our problems. We are...
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William "Sonny" Kocak
Sr. RPA Developer at a financial services firm
The technical support has been very prompt. They've been very willing to help out and, in almost all cases, they've...
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Anonymous User
Technical Architect at a computer software company
The technical support is good. It is very good, in fact. They're quite reactive. They were able to help us out. So I...
Read full review of IQ Bot [EOL] »
Anonymous User
DevOps at Centrax Systems
They solve tickets quickly and are always ready to attend to any queries, concerns, etc. The service is excellent.
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Anonymous User
Senior Software Engineer at Athena Global Technologies Ltd
Their technical support is the best. I always find the best solutions in the customer portal.
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Anonymous User
Senior Testing Consultant at dhdigital
The technical support is very good. Whenever we raise any ticket with the support team, they respond immediately. Our...
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Anonymous User
RPA Developer at R-Path Automation
I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable,...
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Anonymous User
Software Engineer at The Travelers Companies, Inc.
I have not personally had to call much, I'm not part of the team that would do that, but they've been fairly...
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Sujay Ghosh
Team Lead at Accenture
I use Automation Anywhere's tech support every day. They are awesome. Whenever I have certain ideas, I always drop...
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Review 1 of 30

Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Ross Macadam
Director at iicon ltd
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
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Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
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Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
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Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
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Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
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Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »

Review 1 of 30

Technical Support

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