Compare Arista vs ITRS

Arista

Based on 97 reviews.

ITRS

Based on 89 reviews.

Overview

Arista Networks is a computer networking company headquartered in Santa Clara, California, USA. The company designs and sells multilayer network switches to deliver software-defined networking solutions for large datacenter, cloud computing, high-performance computing and high-frequency trading environments. Arista's products include an array of 10s switch. Arista's own Linux-based network operating system, EOS, runs on all Arista products.

Information Not Available

Sample Customers

Arista Data ANalyZer

IG Group, CBC Radio Canada, Fixed Mobiles Telecom, LivePerson, Samsung SDS

ITRS Geneos

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Opsview

IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm

OP5 Monitor

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

Popular Solutions

Arista Networks Platform

10 reviews

4 reviews

1 reviews

1 reviews

0 reviews

1 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Financial Services Firm

57%

Computer Software Company

Manufacturing Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gary-Downey
Director of Information Technology at a consultancy
I just get on and monitor the interfaces, the networking, and the basics of it for this product.
Read full review of Untangle NG Firewall »
MarekSzafrański
Senior Core Network Engineer at Eurofins
In general, the product works fine and is efficient. It was mainly used by someone else in my company, and I just...
Read full review of Arista Campus LAN Switches »
Nitesh Saxena
IT Manager at Avyaan Management
I use the solution in my company and I know that it is a software firewall and not a hardware firewall.
Read full review of Arista Edge Threat Management NG Firewall »
Moshiur Rahman Khan
CEO/Consultant at CIL
We are using Arista Networks Platform for operations like switching, routing, and monitoring in our network systems.
Read full review of Arista Networks Platform »
Nimit Puvar
AVP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
We are using the same products. We implement CloudVision, but have not implemented the security portion of that.
Read full review of CloudVision »

Review 1 of 5

Sumanth Arshanapally
Senior Analyst at a tech vendor
Our previous use case for OP5 Monitor was server monitoring.
Read full review of OP5 Monitor »
Sanket
Chief Manager at a marketing services firm
We are using ITRS Geneos for availability and performance monitoring. With respect to availability, there have been...
Read full review of ITRS Geneos »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
We use Opsview's cloud version because we wanted multiple collection points since we have a global network that spans...
Read full review of Opsview »
Michael Roberts
Service Operations Manager at CDL Limited
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

Customer Service

MarekSzafrański
Senior Core Network Engineer at Eurofins
I have experience with the solution's technical support. The response from the product's support team was at a much...
Read full review of Arista Networks Platform »
MatthewSmith3
Service Delivery Manager at CasCom
I would rate customer service as seven to eight out of ten. They're pretty good and responsive, knowing their product...
Read full review of Untangle NG Firewall »
Sumanth Myneni
Architect at PepsiCo
The technical support is good from the Arista Networks Platform. However, we are waiting on a response back from them...
Read full review of Arista Networks Platform »
AtulKumar6
Network lead at SDGC
The tool's support is very knowledgeable and customer-friendly.
Read full review of Arista Campus LAN Switches »
Richard Weiner
President at Digital Information LLC
Their technical support has been excellent. When I first got the solution, I didn't know much about it, and they...
Read full review of Untangle NG Firewall »
JonathanHowell
Founding Director at Cyberdyne Solutions
Untangle NG Firewall's tech support is cumbersome.
Read full review of Untangle NG Firewall »
Momodou Jarju
Co-Founder & CTO at 2M Corp
It has good assistance, especially with license management, but not that technical.
Read full review of Application Control »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
I was satisfied with the technical support.
Read full review of Arista Networks Platform »
AlanTran
Director of Technical Services at CTM
Their support is second to none. I love their support. They are very proactive, they always resolve issues, there's...
Read full review of Mojo Networks »
Anonymous User
Operations Director at a tech services company
The technical support is very good.
Read full review of Arista Campus LAN Switches »
FedericoVillanueva
Founding Partner - Technology Director at VSN LATAM
We contacted them for technical support only once, and the issue was resolved in less than two hours. Their support...
Read full review of Untangle NG Firewall »
Anonymous User
Head of Information Security at a pharma/biotech company
Technical support has been good. The good news is that we haven't had to utilize their technical support too much,...
Read full review of Arista NDR »
Mayuresh Bhagwat
Founder, Director at Tres Infosol Pvt. Ltd.
The nice thing about technical support from Arista is you don't have to go through multiple levels of check-ups where...
Read full review of Arista Networks Platform »
Seth Hink
Senior Network Engineer II at Mercury General Corporation
They've been really good. I actually enjoy them a lot more than Cisco. I would rate them a nine or ten out of ten....
Read full review of Arista Networks Platform »
Anonymous User
Head of Technical at a tech services company
Technical support has been very good. They're quite helpful and responsive. We're satisfied with the level of support...
Read full review of Arista Networks Platform »
Didan Esa Fabel Aji Purbawasesa
System Engineer at VTI
Arista Networks Platform's technical support is very effective.
Read full review of Arista Networks Platform »
Naveen B
Network Engineer at Convergent Wireless Communications
The major advantage of technical support is they're pretty good in terms of the response time taken to inquiries....
Read full review of Mojo Networks »
Aunally Maloo
CEO at Mart Networks Group
Arista Networks Platform provides good support.
Read full review of Arista Networks Platform »
Anonymous User
Director of Projects and IT at a healthcare company
Awake was recently purchased by Arista, so they are part of the bigger company now. That may give them an opportunity...
Read full review of Arista NDR »
Anonymous User
IT Specialist at a energy/utilities company
We have a team to maintain the infrastructure and a support agreement with Arista in case of any issues. They respond...
Read full review of Arista Networks Platform »
Anonymous User
Support Engineer at a manufacturing company
I have not dealt with Arista's customer service, as we do not have Arista devices on our premises.
Read full review of Arista Networks Platform »
John Case
Senior Collaborator at a consultancy
Technical support has been incredible. I talked with the Senior Vice President of Support on a product problem that...
Read full review of Mojo Networks »
Anonymous User
Product Manager - Backup & Utilities at NovaStar Software & Consulting GmbH
We've never had to reach out to technical support, as we have yet to face any issues using the solution.
Read full review of Untangle NG Firewall »
Eric Etherington
Chief Information Security Officer at Dolby Laboratories
The technical support has been surprisingly good. With most companies, they do a good job of getting you through the...
Read full review of Arista NDR »
Kristofer-Laxdal
Director of Information Security at a computer software company
One of the nice things about Awake is they are nimble. One of the requests that I put in October for feature...
Read full review of Arista NDR »
Anonymous User
Solutions Architect at Terrific Tech
In terms of technical support, the service is excellent. Considering that there is a command center where you can...
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at ThinkEzIT
Their technical support is of top quality.
Read full review of Application Control »
Anonymous User
Senior Network Engineer at a tech services company
While technical support is good, they could still improve upon their services.
Read full review of Mojo Networks »
Anonymous User
Senior Network Engineer at a tech services company
The technical support is great.
Read full review of Mojo Networks »
MangingDirectr67
Managing Director at a non-profit
We never had to use technical support. We had engineers in-house who could keep it running without needing external...
Read full review of Untangle NG Firewall »

Review 1 of 30

JacquesViljoen
Digital Trading Platforms Specialist at a financial services firm
They're very good. We've been working with it for quite a few years now. So, it is quite soothing to know that there...
Read full review of ITRS Geneos »
Harish Venkateshappa
Information Technology Staff at GlobalFoundries
I have raised tickets with support from OP5 Monitor on their portal. I have customers that have questions regarding...
Read full review of OP5 Monitor »
Anonymous User
Head of IS Delivery Centre at a manufacturing company
We have been in contact with technical support and found them to be helpful.
Read full review of OP5 Monitor »
Anonymous User
Big Data Consultant at a financial services firm
Excellent, certainly with their larger customers they are very involved with deployments giving advice and coming up...
Read full review of ITRS Geneos »
Anonymous User
Designer at a transportation company
Customer Service: Our service representatives have been polite and responsive. My interaction with our other support...
Read full review of Opsview »
Scot Gardner
Systems Administrator at Antietam Cable Television, Inc.
Customer Service: Customer service is 10 out of 10. They have always been able to resolve any issue we were having...
Read full review of Opsview »
Anonymous User
Market Data Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of ITRS Geneos »
Anonymous User
Systems & Monitoring Engineer at a comms service provider
Customer Service: 10/10 Technical Support: 10/10
Read full review of Opsview »
Anonymous User
IT Operations - Senior Analyst / Engineer at a media company
Technical support was professional and knowledgeable.
Read full review of Opsview »
Anonymous User
Solution Team Leader, Banking at a tech company
They're very good and are always available to help us with the implementation of new solutions.
Read full review of ITRS Geneos »
Anonymous User
Assistant Vice President at a financial services firm
I have not spoken to the vendor directly.
Read full review of ITRS Geneos »
Anonymous User
IT Support Analyst at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of ITRS Geneos »
Anonymous User
Assistant Vice President at a financial services firm
I am very satisfied with the level of technical support I get from ITRS. All the queries that I raised around...
Read full review of ITRS Geneos »
Anonymous User
Clinical Applications Systems Analyst - HIM/Profile, EHR Alliance at a healthcare company
Excellent customer support from Cerner.
Read full review of Opsview »
Anonymous User
Senior Technical Director at CJC
Customer Service: The ITRS accounts team are passionate about the product and are client focused. Technical Support:...
Read full review of ITRS Geneos »
Anonymous User
Works at a financial services firm
Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike...
Read full review of ITRS Geneos »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
Read full review of ITRS Geneos »
Martin Huska
Head of IS Delivery Centre at The Linde Group
Their tech support was great. They're supportive and they also have very good FAQs. If you cannot find something in...
Read full review of OP5 Monitor »
Elisabeth Buxade
General Manager at Solucions IM
It is very good. I would rate them a five out of five.
Read full review of OP5 Monitor »
Anonymous User
IT Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10 - the support from ITRS we had in company was very helpful.
Read full review of ITRS Geneos »
PeterWard
Senior Analyst at a financial services firm
The support is very good. It's quite immediate. I don't think I've ever had an issue that hasn't been resolved.
Read full review of ITRS Geneos »
Anonymous User
Technology Associate at a financial services firm
The customer service and technical support are prompt. The best way to reach them is to send an email to their...
Read full review of ITRS Geneos »
Anonymous User
Enterprise IT Management Consultant at a tech vendor
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
IT Consultant at a financial services firm
Customer Service: Customer service delivered by ITRS is to the highest standards from all points of view. Highly...
Read full review of ITRS Geneos »
Manel Achour
ASP Administrator at FIS
Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very...
Read full review of ITRS Geneos »
Anonymous User
IT Support Specialist at a financial services firm
Technical support for Geneos is awesome. Absolutely awesome. They are top-rank. They have an immediate chat facility...
Read full review of ITRS Geneos »
Johannes Dagemark
CEO at Opsdis
ITRS technical support is quite good. From the start, there has always been a focus on having really skilled people...
Read full review of OP5 Monitor »
Anonymous User
Associate Operations Manager at a tech services company
It's good, but they have a lot of scope to improve it and make it even better.
Read full review of ITRS Geneos »
Anonymous User
SRE Observability Specialist at a financial services firm
The technical support team is excellent. They are able to understand our needs and provide us with the appropriate...
Read full review of ITRS Geneos »

Review 1 of 30

Technical Support

No Data Available

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