Compare Arctic Wolf Networks vs SentinelOne

Arctic Wolf Networks

Based on 38 reviews.

SentinelOne

Based on 400 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

March 2026

SentinelOne Vigilance vs. Arctic Wolf Managed Detection and Response

Updated: March 2026

Buyer's Guide

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

March 2026

SentinelOne Singularity Cloud Security vs. Arctic Wolf Managed Risk

Updated: March 2026

Buyer's Guide

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

March 2026

Arctic Wolf Managed Risk vs. SentinelOne Singularity Cloud Security

Updated: March 2026

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

March 2026

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

Updated: March 2026

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Arctic Wolf Managed Detection and Response

12 reviews

Arctic Wolf Managed Risk

4 reviews

Arctic Wolf Managed Security Awareness

0 reviews

SentinelOne Singularity Complete

53 reviews

SentinelOne Singularity Cloud Security

96 reviews

SentinelOne Singularity Identity

8 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

10%

Government

Performing Arts

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dan Stepanukha
Network Administrator at a real estate/law firm
My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats,...
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Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Chu Kong
Director, Information Technology at a performing arts
With the Managed Risk feature, they offer a vulnerability report to us on a daily basis. So, I'm able to see what are...
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Review 1 of 3

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Complete »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Akash Das Barman
Cyber Security Mentor and trainee at DataSpace Academy
My use case for the solution is scientific research involving legacy software on older OS versions for complex...
Read full review of Singularity Platform »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I am using SentinelOne Singularity AI SIEM as a customer only, and I have taken it very recently. I am using it to...
Read full review of SentinelOne Singularity AI SIEM »
Satyavijay Chavan
Information Security Engineer at DataVigilant Infotech
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
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Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
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Aaron Bock
Managing Partner at Opkalla
Our customers are happy with Arctic Wolf's tech support.
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Dan Stepanukha
Network Administrator at a real estate/law firm
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast. I would rate the...
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Adrian Cambridge
Head of IT at AHMM
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
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Daniele Brommer
Commerical Manager at Network Service Providers Limited
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
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Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
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Anonymous User
Data Security Manager at a retailer
Customer support for Arctic Wolf Managed Detection and Response is pretty good, but you are talking to people on a...
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Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
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Anonymous User
VP, Information Security at a insurance company
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have...
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Anonymous User
DevOps at a marketing services firm
The customer support for Arctic Wolf Managed Detection and Response is very good. They have been very quick and...
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Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Systems administrator at a tech services company
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I...
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Todd Lienke
Vice President of Technology at Hallmark Building Supplies, Inc.
I would rate the technical support a nine out of ten.
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
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Cameron Powell
System administrator at a legal firm
Customer support for Arctic Wolf Managed Detection and Response is great.
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Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
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Andres Huruian
Infrastructure analyst at S.i. Systems
Customer support for Arctic Wolf Managed Detection and Response is acceptable; it is not the best, but it is not the...
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Anonymous User
Director, IT Systems and Security at Union Mutual Fire Insurance Company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
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Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
Read full review of Arctic Wolf Managed Risk »
Anonymous User
CIO at Professional Services Organization in Washington DC Area
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
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Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
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Anonymous User
Director of IT Operations at Planalytics, Inc.
Technical support is very good trending towards excellent.
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Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
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Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
Read full review of Arctic Wolf Managed Detection and Response »

Review 1 of 28

Mitchell Ayers
IT Manager at a construction company
I contacted their technical support at the very beginning when I was rolling things out, but it was not a major...
Read full review of SentinelOne Singularity Complete »
AbhishekKumar18
Dev Sec Ops Engineer at Groww
As a mature organization, we expect a higher level of service from our technical support providers. Unfortunately,...
Read full review of SentinelOne Singularity Cloud Security »
Eddie Drachenberg
Global Network and Infrastructure Manager at Bettcher Industries
Usually, technical support is very good. They are very knowledgeable. It's usually 24 hours for a response. I've had...
Read full review of SentinelOne Singularity Complete »
Aaron Riley
Systems Administrator at a government
The technical support team is prompt.
Read full review of SentinelOne Singularity Complete »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
The technical support from SentinelOne is very good.
Read full review of Singularity Platform »
Rahul Kate
Co-Founder at First Defense WLL
Technical support is very good and helpful in getting results. The turnaround time for solving bugs or finding...
Read full review of SentinelOne Singularity Complete »
Jose Nunes
Head of IT and Communications at Sonangol
The technical support was good for SentinelOne Vigilance.
Read full review of SentinelOne Vigilance »
Ijeoma Nkemjika
Customer Success Manager at Digitank Technology
Their support is very good. When we encounter an issue, we quickly raise support tickets, and the response time is...
Read full review of SentinelOne Singularity Complete »
Sasita Lamchaona
Product Consultant at M.Tech
The technical support is very good, and quick.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
Read full review of SentinelOne Vigilance »
Anonymous User
Director or IT Security at a educational organization
I have not personally contacted them, but my team has contacted them. Especially during deployment, they were very...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Head of IT at a transportation company
The technical support is excellent. We have only had to use them two or three times, and the response has been very...
Read full review of SentinelOne Singularity Complete »
Vishwanathan Selvam
Senior Bid Manager at Caveo Infosystems India PVT LTD
My opinion on the technical support team of SentinelOne Singularity Identity is very positive; they are a massive...
Read full review of SentinelOne Singularity Identity »
Satyavijay Chavan
Information Security Engineer at DataVigilant Infotech
I would rate their technical support a nine out of ten.
Read full review of SentinelOne Singularity Cloud Security »
David Heinz
Director, Infrastructure & Security at Dreamscape Companies
The customer support for SentinelOne Singularity Complete is phenomenal. I would rate the customer support a ten on a...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cloud Engineer at a comms service provider
I haven't had the opportunity to interact with SentinelOne support.
Read full review of SentinelOne Singularity Complete »
Yasiru Perera
Senioor Engineer of System and Security at Connex Information Technologies
I would rate SentinelOne's customer service and support a five out of five.
Read full review of SentinelOne Vigilance »
Anonymous User
Chief Innovation Officer
We are happy with SentinelOne's technical support.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Enterprise Security Architect at a recruiting/HR firm
I talk to my TAM once a week, minimum. I think I have the best customer support in the business. I had an issue that...
Read full review of SentinelOne Singularity Complete »
Abuzer Khan
Network engineer at ACC Ltd
I would describe their support as neutral.
Read full review of SentinelOne Singularity Cloud Security »
Hima Greshma Suri
DevOps Lead at KredX
I rate Cloud Native Security support nine out of ten. They solve issues within the agreed-upon period. They're...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cybersecurity Engineer at a energy/utilities company
Our experience with their technical support has been straightforward and good. We got good, timely responses. As a...
Read full review of SentinelOne Singularity Complete »
Stephen Poot
Network and Security Engineer at a energy/utilities company
One of the nicest things about SentinelOne is their support. I never met a company which gives such fast, great...
Read full review of SentinelOne Singularity Complete »
Reviewer314545
Director, Information Technology at a tech services company
Their support is top-notch. I have been in the business for thirty years, and I have dealt with just about every...
Read full review of SentinelOne Singularity Complete »
Lindsay Mieth
CISO at a religious institution
Technical support has attended to our issues quickly and with a good sense of the need to communicate continually...
Read full review of SentinelOne Singularity Complete »
Ian Page
Cybersecurity Analyst at a non-profit
The customer support for SentinelOne Singularity Cloud Security is about a 5 out of 10, and I think they need to be...
Read full review of SentinelOne Singularity Cloud Security »
Shane Anderson
Manager of Information Security at a recreational facilities/services company
Technical support does a good job. I've never had to work with support a ton. They do a decent job.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Security Engineer at a venture capital & private equity firm
We connect with the SentinelOne Singularity Cloud Security technical support on Slack and they are always helpful and...
Read full review of SentinelOne Singularity Cloud Security »
Roel Schreurs
System Engineer at Lyanthe
I have used their technical support and my experience with them has been very good. They are fast. They know what...
Read full review of SentinelOne Singularity Complete »
Peter Sikkes
Software Engineer at a healthcare company
I had one issue that I brought up with customer support. They delivered a solution in about two hours. It was related...
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

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