Compare Arctic Wolf Networks vs SentinelOne

Arctic Wolf Networks

Based on 30 reviews.

SentinelOne

Based on 364 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

September 2025

SentinelOne Vigilance vs. Arctic Wolf Managed Detection and Response

Updated: September 2025

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

September 2025

Arctic Wolf Managed Detection and Response vs. SentinelOne Vigilance

Updated: September 2025

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

Arctic Wolf Managed Detection and Response

8 reviews

Arctic Wolf Managed Risk

5 reviews

Arctic Wolf Managed Security Awareness

1 reviews

SentinelOne Singularity Complete

61 reviews

SentinelOne Singularity Cloud Security

102 reviews

SentinelOne Singularity Identity

10 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

Government

Performing Arts

Computer Software Company

16%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
One of the things it excels at is flagging vulnerabilities. It scans assets, evaluates the vulnerabilities, and...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Chu Kong
Director, Information Technology at a performing arts
With the Managed Risk feature, they offer a vulnerability report to us on a daily basis. So, I'm able to see what are...
Read full review of Arctic Wolf Managed Risk »

Review 1 of 3

Daniel Giacomelli
Security and Compliance at a outsourcing company

Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Prathamesh Samant
Presales Manager at a tech services company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
Satyavijay Chavan
Information Security Engineer at DataVigilant Infotech
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
Read full review of SentinelOne Singularity Cloud Security »
Dennis Becker
Managing Director at MaDaTec GmbH
Speaking about the use cases for SentinelOne Vigilance, people are usually using these products for protecting their...
Read full review of SentinelOne Vigilance »

Review 1 of 5

Customer Service

Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
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Adrian Cambridge
Head of IT at AHMM
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Aaron Bock
Managing Partner at Opkalla
Our customers are happy with Arctic Wolf's tech support.
Read full review of Arctic Wolf Managed Detection and Response »
Daniele Brommer
Commerical Manager at Network Service Providers Limited
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
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Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Director, IT Systems and Security at Union Mutual Fire Insurance Company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
Read full review of Arctic Wolf Managed Detection and Response »
Todd Lienke
Vice President of Technology at Hallmark Building Supplies, Inc.
I would rate the technical support a nine out of ten.
Read full review of Arctic Wolf Managed Detection and Response »
Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
Read full review of Arctic Wolf Managed Risk »
Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
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Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Director of IT Operations at Planalytics, Inc.
Technical support is very good trending towards excellent.
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Anonymous User
VP, Information Security at a insurance company
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
CIO at Professional Services Organization in Washington DC Area
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
Read full review of Arctic Wolf Managed Detection and Response »

Review 1 of 22

Ahmed Elbokhari
IT Security Engineer at Woodward, Inc.
We have used technical support a few times, and they were excellent and very competent.
Read full review of SentinelOne Singularity Complete »
Ankit-Agarwal
Senior Director, Global Systems and Cyber Security at a tech services company
I never had to contact their support.
Read full review of SentinelOne Singularity Cloud Security »
Gbemisola Osunrinde
Service Assurance Executive at Infoprive
SentinelOne's technical support is helpful and competent.
Read full review of SentinelOne Singularity Complete »
Ivan Kelleher
Technical Director at Etelligence
Technical support for SentinelOne is fine.
Read full review of SentinelOne Singularity Complete »
Shashank N.
Cloud Security Engineer at Razorpay
I rate SentinelOne Singularity Cloud Security support 8 out of 10. From the deployment until December of last year,...
Read full review of SentinelOne Singularity Cloud Security »
Chris East
IT Manager at a tech vendor
Technical support is quick and provides great documentation to explain issues and remove agents.
Read full review of SentinelOne Singularity Complete »
David Nee;
CTO at CyberTek MSSP
Their support is very good. We have not had anything come up against that, and our staff has learned to depend on...
Read full review of SentinelOne Singularity Complete »
Prince Joseph
Group Chief Information Officer at NeST Information Technologies Pvt Ltd
The SLA is good and the support team is quite impressive. They are very quick. I never need to escalate.
Read full review of SentinelOne Singularity Complete »
Jeffrey Agomate
Information Security Engineer at Infoprive
SentinelOne technical support is awesome. If there is a five-star option, I'd give them six stars. They give good...
Read full review of SentinelOne Singularity Complete »
DanielMelissa
CTO at N4B
We have had a good experience with customer service and support, but our support team is from N-able company and not...
Read full review of SentinelOne Vigilance »
AshishGautam
IT Project Manager at Rajiv Gandhi Cancer Institute In India
I rate the technical support a ten out of ten. The support is very easy if you connect with global support. A company...
Read full review of SentinelOne Singularity Complete »
Stan Kapica
Risk Analyst at a recreational facilities/services company
When we have an issue, an online engineer from their group helps us resolve it within an hour or two. I haven't heard...
Read full review of SentinelOne Singularity Cloud Security »
Tim Hayes
System Administrator at a wholesaler/distributor
I have not had to use technical support.
Read full review of SentinelOne Singularity Complete »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
The technical support response time is slow.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Senior Security Analyst at a pharma/biotech company
With any support service, it depends on the person we get on the line. Some are better than others. But overall, I...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cloud Security Specialist at a insurance company
The technical support is good.
Read full review of SentinelOne Singularity Cloud Security »
Kevin Thompson.
Director of information technology at Stuart & Branigin LLP
The technical support provided for SentinelOne Singularity Complete is a seven out of ten because the team takes...
Read full review of SentinelOne Singularity Complete »
Navindu Dissanayake
Engineer - Cyber Security at a tech services company
The response time of customer service could be improved.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Chief ARCHITECT at a manufacturing company
Technical support knows the product and its functionality. The problem is during practical scenarios when the product...
Read full review of SentinelOne Singularity Identity »
Mgingpart67
Managing Partner at a tech services company
We have support from both vendor and distributor, and up to now, it has been satisfactory. The response has been very...
Read full review of SentinelOne Singularity Complete »
Shahnawaz-Alam
Sr Security Engineer at a computer software company
They are informative and helpful, but at times, they don't have detailed knowledge.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Infrastructure Manager at a training & coaching company
I did not have the opportunity to contact them because I had almost no issues.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr. Security Engineer at a financial services firm
The support team is hard to get a hold of.
Read full review of SentinelOne Singularity Complete »
Satyavijay Chavan
Information Security Engineer at DataVigilant Infotech
I would rate their technical support a nine out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Jeff Doggendorf
Operations Manager at Proton Dealership IT
SentinelOne technical support has always been very quick and responsive. We haven't used them a lot. We're a...
Read full review of SentinelOne Singularity Complete »
Mohsinoddin Mohammed
Information Security Principal at a venture capital & private equity firm
They can provide more interactive options for support. For example, a chat service would be beneficial.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cyber Consultant at a consultancy
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cybersecurity Engineer at a energy/utilities company
Our experience with their technical support has been straightforward and good. We got good, timely responses. As a...
Read full review of SentinelOne Singularity Complete »
Zach Ventola
Cyber Security Analyst at a retailer
Technical support is helpful. Sometimes Level One support may not be the greatest, however, you can push to someone...
Read full review of SentinelOne Singularity Complete »
Koen Eersels
System Engineer at Dr. Marc Daenen
I have issued some tickets to technical support and they were very responsive.
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

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