Compare Arctic Wolf Networks vs CrowdStrike

Arctic Wolf Networks

Based on 38 reviews.

CrowdStrike

Based on 356 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

September 2026

CrowdStrike Falcon Complete MDR vs. Arctic Wolf Managed Detection and Response

Updated: September 2026

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

September 2026

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

Updated: September 2026

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

Arctic Wolf Managed Detection and Response

10 reviews

Arctic Wolf Managed Risk

4 reviews

Arctic Wolf Managed Security Awareness

0 reviews

CrowdStrike Falcon

53 reviews

CrowdStrike Falcon Complete MDR

16 reviews

CrowdStrike Falcon Cloud Security

14 reviews

Top Industries

Manufacturing Company

10%

Computer Software Company

Outsourcing Company

Financial Services Firm

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dan Stepanukha
Network Administrator at a real estate/law firm
My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats,...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Chu Kong
Director, Information Technology at a performing arts
With the Managed Risk feature, they offer a vulnerability report to us on a daily basis. So, I'm able to see what are...
Read full review of Arctic Wolf Managed Risk »

Review 1 of 3

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Security Analyst at a real estate/law firm
The security challenges and resource constraints that led our organization to choose CrowdStrike Falcon Complete MDR...
Read full review of CrowdStrike Falcon Complete MDR »
Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
I work on Identity Governance for this solution. We onboard the logs into the SIEM, into CrowdStrike Falcon, and we...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior Manager at a consultancy
I tend to focus on SIEM implementations, so using CrowdStrike Falcon Insight XDR involves getting that agent out...
Read full review of CrowdStrike Falcon Insight XDR »
Anonymous User
System Architect at a university
I use the capability of Charlotte AI that allows me to analyze logs most often. I give it a bunch of logs, and...
Read full review of Charlotte AI »

Review 1 of 5

Customer Service

Daniele Brommer
Commerical Manager at Network Service Providers Limited
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Aaron Bock
Managing Partner at Opkalla
Our customers are happy with Arctic Wolf's tech support.
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
Read full review of Arctic Wolf Managed Detection and Response »
Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
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Adrian Cambridge
Head of IT at AHMM
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
Read full review of Arctic Wolf Managed Detection and Response »
Dan Stepanukha
Network Administrator at a real estate/law firm
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast. I would rate the...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Account Exec at a consultancy
The customer support for Arctic Wolf Managed Detection and Response is very good, and I have no complaints.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
DevOps at a marketing services firm
The customer support for Arctic Wolf Managed Detection and Response is very good. They have been very quick and...
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Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Systems administrator at a tech services company
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I...
Read full review of Arctic Wolf Managed Detection and Response »
Todd Lienke
Vice President of Technology at Hallmark Building Supplies, Inc.
I would rate the technical support a nine out of ten.
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Anonymous User
Director, IT Systems and Security at Union Mutual Fire Insurance Company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Director of IT Operations at Planalytics, Inc.
Technical support is very good trending towards excellent.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Cameron Powell
System administrator at a legal firm
Customer support for Arctic Wolf Managed Detection and Response is great.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Data Security Manager at a retailer
Customer support for Arctic Wolf Managed Detection and Response is pretty good, but you are talking to people on a...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
CIO at Professional Services Organization in Washington DC Area
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
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Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
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Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
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Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
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Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
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Anonymous User
VP, Information Security at a insurance company
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have...
Read full review of Arctic Wolf Managed Risk »
Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
Read full review of Arctic Wolf Managed Detection and Response »

Review 1 of 28

Chethan R
Windows Security Patching Operation III (Cyber Operations) at CBTS
I have a very good in-house team of about 20 to 30 people working with CrowdStrike Falcon Cloud Security, and we...
Read full review of CrowdStrike Falcon Cloud Security »
Abhishek A
Trainee Engineer at COMPASS IT Solutions & Services Pvt.Ltd.
I'm not aware of any Falcon Complete technical support. But I am aware of the technical support for the other module....
Read full review of CrowdStrike Falcon Complete MDR »
Zuhair Hasan
Manager, Information Technology Security at Nesma
The service is fast and responsive, with tickets usually handled in less than 24 hours.
Read full review of CrowdStrike Falcon Sandbox »
ABDUL-SHEIKH
Head of technology at Commtel
I rate CrowdStrike support eight out of 10. Overall, the customer service is excellent, and the backend teams are...
Read full review of CrowdStrike Falcon Complete MDR »
Mohd. Asif Khan
Co-Founder & Director at VSAM Technologies
Technical support received a rating of 4 out of 10.
Read full review of CrowdStrike Observability [EOL] »
Mahmoud_Yassin
CTSO at Cyb3r
Support is provided based on the service level availed from CrowdStrike. I would rate the basic tech support a six...
Read full review of CrowdStrike Falcon Cloud Security »
Dipak M Gohil
IT Manager at Jord International Pty Ltd
Regarding customer support, our experience has been really positive as they are very quick to assist us. The customer...
Read full review of CrowdStrike Falcon »
Sydney D'Souza
Security Consultant at SoftwareONE
We have an email system and a support link in Falcon LogScale console itself. This is the same as it goes with other...
Read full review of Falcon LogScale [EOL] »
Madhawa Liyanage
Cyber Security Consultant - Defensive Security at DeltaSpike Pvt Ltd
We used the support at the initial stages of deployment and the support was good. I became familiar with the tool...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
The support is quite good.
Read full review of CrowdStrike Falcon Exposure Management »
Anonymous User
Security Engineer at a outsourcing company
I would evaluate customer service and technical support as great. I have only had to call customer support once and...
Read full review of CrowdStrike Falcon »
Anonymous User
Information Security, Sr. Analyst at a wholesaler/distributor
I would rate the technical support that we received during the deployment, as well as post-deployment, very well....
Read full review of CrowdStrike Falcon »
Anonymous User
Junior Security Analyst at a outsourcing company
I would rate the technical support of CrowdStrike Observability an eight.
Read full review of CrowdStrike Observability [EOL] »
Anonymous User
Senior Manager at a consultancy
I would evaluate customer service and technical support as good on both parts. Compared to other vendors out there...
Read full review of CrowdStrike Falcon Insight XDR »
Anonymous User
Director of Information Assurance at a computer software company
I have not used the support.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Cybersecurity Analyst at a construction company
On a scale from one to ten, I would rate customer service and technical support a ten.
Read full review of CrowdStrike Falcon Next-Gen Identity Security »
EduardoRocha
Senior Sales Engineer at a tech services company
I would rate customer support as eight out of ten. There is space to improve, but it is adequate for now.
Read full review of CrowdStrike Falcon Insight XDR »
Anonymous User
IT Operations Lead at a energy/utilities company
The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Senior Technology Consultant at a tech services company
They're good on official channels and non-official channels.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Team Lead for Global Security at a non-tech company
Support has been very good.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Senior Secops Engineer at a program development consultancy
I would evaluate customer service and technical support as generally good, but we must mention 2024 because that was...
Read full review of CrowdStrike Falcon »
Felipe Mendez
Director Operaciones SOC at IQSEC SA
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete MDR »
Lucas Diniz
Pré-vendas da área de segurança at a tech services company
Customer support for CrowdStrike Falcon is perfect, and I have never had any problems. I would rate customer support...
Read full review of CrowdStrike Falcon »
Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
Read full review of CrowdStrike Falcon Complete MDR »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
CrowdStrike support is good, but in some cases, it takes time to resolve on-premises solutions. I would rate the...
Read full review of Falcon LogScale [EOL] »
Anonymous User
Senior security consultant at a computer software company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
Read full review of CrowdStrike Falcon Complete MDR »
Baljindra Singh
IT System Administrator at a tech company
Our experience with customer support has been positive. Whenever we encountered ingestion issues or product-related...
Read full review of Falcon LogScale [EOL] »
Anonymous User
Vice President, Information & Security at a tech vendor
I evaluate customer service and technical support as extreme and top of the line.
Read full review of CrowdStrike Falcon »
Fadhullah Iskandar Roy
Solution Architect at a comms service provider
Their technical support is good and helpful.
Read full review of CrowdStrike Falcon »
CanbolatAydin
Product Manager at a tech services company
I have contacted customer support four times and they have a very quick response time which is really satisfying. I...
Read full review of CrowdStrike Falcon »

Review 1 of 30

Technical Support

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