Compare Arctic Wolf Networks vs CrowdStrike

Arctic Wolf Networks

Based on 38 reviews.

CrowdStrike

Based on 287 reviews.

Latest Research

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

June 2026

CrowdStrike Falcon Complete MDR vs. Arctic Wolf Managed Detection and Response

Updated: June 2026

Buyer's Guide

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

June 2026

Arctic Wolf Managed Detection and Response vs. CrowdStrike Falcon Complete MDR

Updated: June 2026

Sample Customers

Arctic Wolf Managed Detection and Response

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks

Arctic Wolf Managed Risk

Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

Arctic Wolf Managed Detection and Response

12 reviews

Arctic Wolf Managed Risk

4 reviews

Arctic Wolf Managed Security Awareness

0 reviews

CrowdStrike Falcon

25 reviews

CrowdStrike Falcon Complete MDR

5 reviews

CrowdStrike Falcon Cloud Security

14 reviews

Top Industries

Manufacturing Company

Computer Software Company

Financial Services Firm

Outsourcing Company

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dan Stepanukha
Network Administrator at a real estate/law firm
My main use case for Arctic Wolf Managed Detection and Response is spotting cybersecurity anomalies, threats,...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
When it comes to Arctic Wolf Managed Security Awareness, you mostly see the same types of use cases for the same...
Read full review of Arctic Wolf Managed Security Awareness »
Chu Kong
Director, Information Technology at a performing arts
With the Managed Risk feature, they offer a vulnerability report to us on a daily basis. So, I'm able to see what are...
Read full review of Arctic Wolf Managed Risk »

Review 1 of 3

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at Américas BPS
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I primarily use CrowdStrike, along with some other solutions. I have been using Falcon LogScale for approximately a...
Read full review of Falcon LogScale »
Sachin Bode
IT Manager at IFB Industries Ltd
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
Read full review of CrowdStrike Falcon Complete MDR »
Waleed Omar
Information Security Specialist at Arab Open University
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »

Review 1 of 5

Customer Service

Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
Our experience with technical support from Arctic Wolf is mostly handled by the Octopus technical team, who manage...
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Aaron Bock
Managing Partner at Opkalla
Our customers are happy with Arctic Wolf's tech support.
Read full review of Arctic Wolf Managed Detection and Response »
Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
I would give customer service a ten out of ten.
Read full review of Arctic Wolf Managed Detection and Response »
Dan Stepanukha
Network Administrator at a real estate/law firm
The customer support for Arctic Wolf Managed Detection and Response is excellent and very fast. I would rate the...
Read full review of Arctic Wolf Managed Detection and Response »
Jared Kruger
Buisness Developer Manager / Sales Executive at Troye
You receive the same support as you would for Arctic Wolf Managed Security Awareness for Arctic Wolf Managed Risk....
Read full review of Arctic Wolf Managed Security Awareness »
Adrian Cambridge
Head of IT at AHMM
They are quite responsive overall. We have monthly meetings where they help us with network security. However, their...
Read full review of Arctic Wolf Managed Detection and Response »
Daniele Brommer
Commerical Manager at Network Service Providers Limited
I think the technical support for the solution is pretty good. I think it is all about setting expectations with your...
Read full review of Arctic Wolf Managed Detection and Response »
Todd Lienke
Vice President of Technology at Hallmark Building Supplies, Inc.
I would rate the technical support a nine out of ten.
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Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Director of IT Operations at Planalytics, Inc.
Technical support is very good trending towards excellent.
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Anonymous User
Group Manager, Information Technology Security at a manufacturing company
The service team is responsive.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
VP, Information Security at a insurance company
We thought that Arctic Wolf Managed Risk support was very responsive. Over the past two and a half years, there have...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Sr Manager
Technical support falls somewhere between average and good, but we haven't had any major event to be able to evaluate...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
AVP of Tech at a insurance company
We've dealt with technical support in the past, and they have been great.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Network Security Administrator at a non-profit
Their support is good. They have 24-hour support, and they're always a call away.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Senior IT Analyst at a insurance company
Their support is good. If you have questions, you can call them or submit a ticket. They're good to work with. They...
Read full review of Arctic Wolf Managed Detection and Response »
Cameron Powell
System administrator at a legal firm
Customer support for Arctic Wolf Managed Detection and Response is great.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Account Exec at a consultancy
The customer support for Arctic Wolf Managed Detection and Response is very good, and I have no complaints.
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
security lead at a legal firm
I receive high-quality support. However, the main weakness lies in the presentation of the data, which needs...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Data Security Manager at a retailer
Customer support for Arctic Wolf Managed Detection and Response is pretty good, but you are talking to people on a...
Read full review of Arctic Wolf Managed Detection and Response »
Patti Henderson
IT Director at a legal firm
Technical support has been excellent. We haven't had a customer service issue; I have had a few tickets to ask...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Director, IT Systems and Security at Union Mutual Fire Insurance Company
Customer support and service are basically what you are paying for. The technical pieces of the solution are great,...
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Chu Kong
Director, Information Technology at a performing arts
The customer support is incredible. They offer a white glove service. Their technicians and engineers are really...
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Senior IT Analyst at a insurance company
The support from Arctic Wolf Managed Risk is good. I rate the support from Arctic Wolf Managed Risk a nine out of ten.
Read full review of Arctic Wolf Managed Risk »
Anonymous User
Service Security Analyst at a government
We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
DevOps at a marketing services firm
The customer support for Arctic Wolf Managed Detection and Response is very good. They have been very quick and...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
CIO at Professional Services Organization in Washington DC Area
We haven't had to work with technical support very much (a testament to the product). However, when we have, it's...
Read full review of Arctic Wolf Managed Detection and Response »
Anonymous User
Systems administrator at a tech services company
We used Arctic Wolf Managed Detection and Response's support from time to time, and they were responsive. We met, I...
Read full review of Arctic Wolf Managed Detection and Response »

Review 1 of 28

Shubham Sinha.
Senior Principal Information Security Analyst at Veritas Technologies LLC
I would rate them a seven out of ten. They take a lot of time to come back to us.
Read full review of CrowdStrike Falcon »
Roberto Castilla
Presales & Sales Operations at UST Global
Their support is quite good. I would rate them a seven out of ten. They can add better resources or more resources...
Read full review of CrowdStrike Falcon Complete MDR »
Khushru_Mistry
Chief Technology Officer at GM Modular
We have not had occasion to contact technical support.
Read full review of CrowdStrike Falcon Complete MDR »
AJITHH G
Solution Engineer at AppSmart
We have not had any issues with technical support. Much of what we use is online documentation.
Read full review of CrowdStrike Falcon »
Otis Brinson
Principal at GoTo Foods
I would say the tool's customer service has been able to respond and give us the answers that we needed. I rate the...
Read full review of CrowdStrike Falcon Complete MDR »
Syed Ubaid Ali Jafri
Head of Cyber Defense & Offensive Security at Habib Bank Limited
When it comes to customer service and support is that the principal engages whenever required.
Read full review of CrowdStrike Falcon »
Ravikant Kaware
Lead Engineer at a tech services company
While there may be delays due to time zones, the technical support itself is good.
Read full review of CrowdStrike Falcon Cloud Security »
RageshSingh
Cyber Security Engineer at a computer software company
Technical support has been very good. They are very helpful. It's a strong point for the product.
Read full review of CrowdStrike Falcon Complete MDR »
Mohd. Asif Khan
Co-Founder & Director at VSAM Technologies
Technical support received a rating of 4 out of 10.
Read full review of CrowdStrike Observability »
Dipak M Gohil
IT Manager at Jord International Pty Ltd
Regarding customer support, our experience has been really positive as they are very quick to assist us. The customer...
Read full review of CrowdStrike Falcon »
JavierFernandez
Head of IT at Alantra
CrowdStrike Falcon technical support has been fine in my experience.
Read full review of CrowdStrike Falcon »
ManojKumar42
Information Security Engineer at a university
I've found the technical support staff to be less knowledgeable than I'd expect. Ideally, they should have expertise...
Read full review of CrowdStrike Falcon »
Manish Indupuri
senior DevOps engineer at a tech services company
The customer support is pretty good, but it can be improved a little bit. I would rate the customer support on a...
Read full review of CrowdStrike Falcon Cloud Security »
Ganesh-Jadhav
Senior Cyber Security Analyst at Securonix
I have not interacted with their support team. It is not a part of my job.
Read full review of CrowdStrike Falcon »
Mahmoud Hanafi
IT Operation Manager at Orascom Construction Industries
I rate CrowdStrike support 10 out of 10. They have a perfect support team. When we're working with technical support,...
Read full review of CrowdStrike Falcon Complete MDR »
Stephen Hand
Director, IT & Systems Security at Tilson
Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they...
Read full review of CrowdStrike Falcon »
Anonymous User
Sr. IT Support Executive at a hospitality company
If they're having an issue, we tend to stick to the team and occasionally reach out to the support team of Falcon...
Read full review of CrowdStrike Falcon »
NormanCyman
IT Security Analyst at U.S. Venture, Inc.
I have never used their standard technical support. I do everything through their unofficial Reddit support forum....
Read full review of CrowdStrike Falcon »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I rate CrowdStrike support eight out of 10.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Head Of Information Security at a financial services firm
Our only experience in terms of contacting the technical support team for CrowdStrike Falcon Complete was during...
Read full review of CrowdStrike Falcon Complete MDR »
Wasanchai Homthip
Business Mobility Development (AVP-BMD) at SC Asset
I've never used technical support and cannot speak to how helpful or responsive they would be.
Read full review of CrowdStrike Falcon Complete MDR »
Jayant Pant
Sr India Admin at Aon Hewitt
CrowdStrike's technical support is good, though sometimes their responses are delayed.
Read full review of CrowdStrike Falcon Complete MDR »
Nachiket Sathaye
Information Security Consultant at a tech vendor
Tech support is helpful, but they need a little bit of improvement. The response time is good. This was not a...
Read full review of CrowdStrike Falcon »
Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
Read full review of CrowdStrike Falcon Complete MDR »
WanderMenezes
Senior Principal Security Manager at a consultancy
The technical support for this solution is not very good, and issues will not be picked up unless the ticket raised...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Chief Technology Officer at a manufacturing company
The technical support is good. We have not had any issues with them.
Read full review of CrowdStrike Falcon »
Suryaa Kiran
Security Engineer at MIT ESP
The support is good.
Read full review of CrowdStrike Falcon Exposure Management »
Erik Hart
Chief Information Security Officer at a real estate/law firm
My experience with the technical support has been great. Part of it is also the level of access that I have at...
Read full review of CrowdStrike Falcon »
Anonymous User
Engineering manager at a consultancy
We have support from the CrowdStrike team in Japan and we haven't had any problems with them.
Read full review of CrowdStrike Falcon »
Felipe Mendez
Director Operaciones SOC at IQSEC SA
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 30

Technical Support

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