Compare Arcserve vs Veeam Software

Arcserve

Based on 52 reviews.

Veeam Software

Based on 614 reviews.

Latest Research

Buyer's Guide

Arcserve UDP vs. Veeam Data Platform

October 2026

Veeam Data Platform vs. Arcserve UDP

Updated: October 2026

Buyer's Guide

Arcserve OneXafe vs. Veeam Data Platform

November 2026

Veeam Data Platform vs. Arcserve OneXafe

Updated: November 2026

Buyer's Guide

Arcserve UDP vs. Veeam Data Platform

October 2026

Arcserve UDP vs. Veeam Data Platform

Updated: October 2026

Sample Customers

Arcserve UDP

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Arcserve OneXafe

Sonic, Amazon, Kawasaki, Callaway, Drake University, Mazda, Thales, California Highway Patrol, Guggenheim, Bruker, NASA, Oregon.gov

Arcserve Cloud Direct

Lion

Popular Solutions

1 reviews

2 reviews

0 reviews

14 reviews

Veeam Data Cloud for Microsoft 365

9 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Construction Company

14%

Outsourcing Company

12%

Manufacturing Company

11%

Comms Service Provider

Outsourcing Company

16%

Construction Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
Shivamp Kachole
Associate System Engineer at Dhanyaayai enterprise private limited
The main use case for Veeam Kasten is to protect Kubernetes applications and ensure disaster recovery. We use it to...
Read full review of Veeam Kasten »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Munichandra G
Backup Engineer at Cloud4C Services
I came across a request for the customer to choose Veeam Data Platform. During the implementation, I faced a lot of...
Read full review of Veeam Data Platform »

Review 1 of 5

Customer Service

Sergio Itikawa
Software Solutions Architect at SPEData
I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of Arcserve UDP »
SANJAY HASIJA
Founder at FIELDFEET CONSULTING
Customers have given a good rating for support. We have not had any problems so far.
Read full review of Arcserve UDP »
Nelson Ferrazzuolo
pre-sales engineer at Distecna
Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.
Read full review of Arcserve UDP »
Robert-Nilsson
Business Development Manager at Gignos
The technical support of the product wasn't good because they blocked our customers' time. I rate the technical...
Read full review of Arcserve UDP »
Amila Abeysinghe
Information Technology Specialist at ARC ONE (PVT) LTD
Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
We are satisfied with the solution’s technical support.
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I can say that Arcserve support is good, but the staff in Brazil is very reduced, so we need to talk with foreigners....
Read full review of Arcserve OneXafe »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I don't communicate with support directly. It is handled by my colleague.
Read full review of Arcserve OneXafe »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
Customer service is very simple and maintains well with us, but they are very slow when resolving critical problems.
Read full review of Arcserve SaaS Backup »
Viral Shah
Information Technology System Administrator at Civil Aviation Club
I have not used technical support.
Read full review of Arcserve UDP »
Anonymous User
IT Specialist at a tech services company
Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.
Read full review of Arcserve UDP »
Gustavo Lopes
IT Specialist at a healthcare company
Low. They are available in a few languages and the ones supporting me had a low level of knowledge.
Read full review of Arcserve UDP »
Anonymous User
Senior IT Consultant at a tech services company
They're decent.
Read full review of Arcserve UDP »
Anonymous User
Systems and Infrastructure Administrator at a retailer
There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey....
Read full review of Arcserve UDP »
Munir Thakor
Owner at Silicon Computech Pvt Ltd
The technical support takes time to respond. I believe it is because the team has less resources. However, the...
Read full review of Arcserve UDP »
PaulGeorge
Senior Analyst Programmer at a financial services firm
The support is not really so good. Sometimes we have had to find solutions on our own.
Read full review of Arcserve UDP »
SantoshJumani
Presales Consultant at IAA
I would rate technical support at nine on a scale from one to ten. They have provided me with workarounds and...
Read full review of Arcserve UDP »
David_B
Manager, Network at WORKING MEN'S COLLEGE CORPORATION
The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.
Read full review of Arcserve UDP »
Helio Perlman
President at NaRede365
Technical support is very fast for the most part.
Read full review of Arcserve UDP »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »
Song Thiam Chiok
Director at Dat Hung Co Ltd
The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or...
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
Sidinei Araujo
Network Administrator at a tech services company
The technical support services are good. The team helped me understand the configuration process.
Read full review of Arcserve SaaS Backup »
Tsfaniya Chariker
Systems Administrator at a construction company
I've never had to call technical support, so I can't speak to the service level.
Read full review of Arcserve UDP »
Anonymous User
Software Engineer at a tech vendor
Technical support is great.
Read full review of Arcserve UDP »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
The technical support has been very good.
Read full review of StorageCraft ShadowXafe [EOL] »
Anonymous User
Executive Engineer at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »

Review 1 of 30

MagnoCastellar
CIO at Rhmeb
I've contacted Veeam's technical support, and I found it to be very good. They responded promptly within two hours...
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
I haven't used technical support. I haven't had any issues. I've been able to manage everything so far.
Read full review of Veeam Data Platform »
BasemIsmail
Business Development Specialist at a tech services company
Veeam's customer service and support are quite responsive and helpful. I would rate them at nine out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never contacted customer service. A situation has never arisen where I have needed their support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Vijaybhaskar P
Asst Manager - Electrical at CtrlS Datacenters Ltd
Veeam provides very good support. Although I have never faced any issues when raising a case, I rate their customer...
Read full review of Veeam Data Cloud for Microsoft 365 »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Their technical support is excellent. Whenever I have contacted Veeam support, they were very good, very helpful, and...
Read full review of Veeam Data Platform »
Jóhann G. Thorarensen
IT Manager at Sund Upper Secondary School
I find that technical support can be improved because for people who are knowledgeable, it is good, whereas for...
Read full review of Veeam Data Cloud for Microsoft 365 »
MOHAMEDTALIB
Director at NVIT
Veeam provides decent customer service.
Read full review of Veeam Data Platform »
Irshad Kazi
Lead Technical Consultant at ITC Infotech
The support is not as good as we expect. Sometimes, we need to keep calling support. The line is busy. The support...
Read full review of Veeam Data Platform »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
On a scale of one to five, I would rate the technical support a four.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Azleen Ismail
Presales Consultant at Progenet Innovations Sdn Bhd
The troubleshooting provided by the technical support team needs to be improved.
Read full review of Veeam Data Platform »
Anonymous User
System Administrator at a recreational facilities/services company
I would rate the customer service 10 out of 10, every time that I have contacted Veeam the support has been fast and...
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Their support is perfect for the Veeam Backup Replication for VMware and Hyper-V workload because Veeam started as a...
Read full review of Veeam Data Platform »
Barna Kosa
IT Services Manager at a tech services company
The technical support is excellent. It's one of the best I've met so far.
Read full review of Veeam Data Platform »
Anonymous User
Solutions Architect at a comms service provider
The customer service and support are very good. It's one of Veeam's key distinguishing points. So long as you...
Read full review of Veeam Data Platform »
Anonymous User
IT Director at a manufacturing company
If we need support, we call the Veeam branch office in our country.
Read full review of Veeam Data Platform »
Anonymous User
Technical Service Engineer at a tech services company
The technical support is very good.
Read full review of Veeam Data Platform »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.
Read full review of Veeam Data Platform »
JJG124536
Product Manager Storage, Database and Backup & Replication at a tech company
I don't have too many tickets with Veeam, however, I do find it hard to communicate with them. They could be better...
Read full review of Veeam Data Platform »
PrasadPerumpillil
Manager implementation at XENOTTABYTE
Veeam’s support is good and fast.
Read full review of Veeam Data Platform »
Anonymous User
Senior Solutions Architect at a tech services company
The technical support is good.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Systems Administrator at a construction company
Customer Service: Very good, no particular issues. Technical Support: Very good, with fast communication, follow ups...
Read full review of Veeam Data Platform »
Anonymous User
Product Sales Manager at a tech vendor
The technical support is pretty good and is available in English and Spanish in Latin America.
Read full review of Veeam Data Platform »
Atul Dond
Sr. Executive Admin at a tech consulting company
We've been satisfied with the level of support we get from technical support. They are helpful and responsive....
Read full review of Veeam Data Platform »
Anonymous User
IT Executive at a tech services company
I consider the solution's technical support to be excellent, perfect.
Read full review of Veeam Data Platform »
Anonymous User
Network Operations Manager at a educational organization
That ReFS issue was one of the things that I had with technical support. For the most part they have been very...
Read full review of Veeam Data Platform »
Anonymous User
Network Engineer at a financial services firm
Customer Service: Never had to use them – that’s a good sign. Technical Support: Never had to use them – that’s a...
Read full review of Veeam Data Platform »
Anonymous User
Science Technician at a government
We have a third party that offers us support, and we've found them to be very good. Veeam also offers support, so if...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Senior Implementation Engineer at a tech services company
The level of technical support depends on the agreement.
Read full review of Veeam Data Platform »
Ola Zaher
Head manager at a real estate/law firm
The solution's technical support is good. They respond within a 20-hour timeframe. The issue that comes up with them...
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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