Compare ARCON vs SolarWinds

ARCON

Based on 41 reviews.

SolarWinds

Based on 426 reviews.

Latest Research

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

June 2026

Qualys VMDR vs. ARCON Secure Compliance Management

Updated: June 2026

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

SolarWinds NPM

12 reviews

SolarWinds Server and Application Monitor

7 reviews

SolarWinds NetFlow Traffic Analyzer

8 reviews

Top Industries

Construction Company

10%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Manufacturing Company

Construction Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »
RajneeshKumar3
Manager Observability at ICE
For SolarWinds NetFlow Traffic Analyzer, I have worked on the entire SolarWinds Orion Platform. I have worked upon...
Read full review of SolarWinds NetFlow Traffic Analyzer »

Review 1 of 5

Customer Service

Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Masud Alam
Manager at Optimum Origens Inc.
They have no local representative; we rely on the customer portal, which is not proactive and takes time.
Read full review of SolarWinds ipMonitor »
Muhammad Asif
Consaltant at a consultancy
The technical support from SolarWinds for this solution is average, in my opinion, and the response times could...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Fausto Espinosa
Production manager at Cobiscorp
I found the technical support for SolarWinds Database Performance Analyzer very good.
Read full review of SolarWinds Database Performance Analyzer »
Yoshiro Travezano
IM Infrastructure Specialist at Anglo American
Their support is good.
Read full review of SolarWinds NPM »
Umair (Abu Mohaymin) Akhlaque
Group CEO at Flexsolutions
Technical support is okay. The only problem that they have is that last year they had a security hack issue. That is...
Read full review of SolarWinds NPM »
Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Software Engineer at a tech vendor
The technical support has been excellent. We've had a great relationship with the support team; they've been very...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Systems Engineer at a comms service provider
Customer Service: Customer service at SolarWinds is great. I have had several issues in the past and they were...
Read full review of SolarWinds NPM »
RajneeshKumar3
Manager Observability at ICE
The customer service is good, and I would rate it around 8. Sometimes we encounter engineers who don't have...
Read full review of SolarWinds NetFlow Traffic Analyzer »
WILSON KEREBEI
CEO at WilCom Systems Ltd
We have made a few calls to support. We have not encountered very many issues that would require support.
Read full review of SolarWinds Network Device Monitor »
Panguluri Sravya
Software Engineer 1 at HCLSoftware
The technical support from SolarWinds is very good and usually provides proper solutions, although there might be...
Read full review of SolarWinds Server and Application Monitor »
Wahyu Krisnamukti
Network Administrator at PT Bni Life Insurance
We had contact with SolarWinds regarding the implementation, and they were helpful.
Read full review of SolarWinds NPM »
Anonymous User
Senior Solutions Architect at a consultancy
Most of the time, we ask questions and open a case online to which they respond.
Read full review of SolarWinds Network Device Monitor »
Furquan Qureshy
IT Manager at XYZies
They do offer good support. We are mostly happy with the level of service. They always give great feedback, which...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Network Engineer at a comms service provider
Customer Service: I haven’t worked with their customer service probably since the beginning, any problems with the...
Read full review of SolarWinds NPM »
JulieZompanti
Assistant Director of Information Technology at TOWN OF CULPEPER
Although technical support is adequate, it could be better, but that appears to be the situation in the majority of...
Read full review of SolarWinds NPM »
Anonymous User
Optical Network Engineer at a comms service provider
I have utilized SolarWinds technical support to help with issues, the experience is adequate for the the level of...
Read full review of SolarWinds NPM »
Anonymous User
Consultant at a tech services company
Customer Service: Excellent support Technical Support: Excellent support
Read full review of SolarWinds NPM »
Anonymous User
System Administrator at a recruiting/HR firm
Customer Service: They have good customer service. Technical Support: They have good technical support.
Read full review of SolarWinds NPM »
Anonymous User
Information Technology Infrastructure Architect at a financial services firm
We have been very pleased with technical support. They respond quite quickly and the responses are always helpful.
Read full review of SolarWinds NPM »
Michael Ernest
Senior Officer at a international affairs institute
We have yet to contact technical support. Most of the time the troubleshooting is done online, and therefore we...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Consultant Avant-vente Réseau at a tech vendor
Technical support is excellent. There's also great documentation both for assisting in setting the solution up and...
Read full review of SolarWinds Network Automation Manager »
Akhil Reddy
Software Developer at NOESIS Portugal
I never worked with the technical support for SolarWinds Server Configuration Monitor. When I came into the project,...
Read full review of SolarWinds Server Configuration Monitor »
Peter Mostert
Technical Support Specialist at a consultancy
I have contacted technical support once or twice. I logged a ticket and they responded quite promptly, and they tried...
Read full review of SolarWinds NPM »
Anonymous User
Service Delivery Manager at a wholesaler/distributor
The support we have received from SolarWinds NPM has been very good. Initially, there were some issues with the...
Read full review of SolarWinds NPM »
FAHAD ALBAZ
IT Security Architecture & Implementation Manager at Banque Saudi Fransi
Technical support is something that is very important for us. It is the number one factor. We are dealing with the...
Read full review of SolarWinds NPM »
MohammedAlkhabbat
Network Administrator at Libyana Mobile Phone
For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.
Read full review of SolarWinds NPM »
Jeffrey Robinette
System Engineer at a government
Customer Service: Good. There can be lag times on responses. Technical Support: Eight on a scale of 10.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Enterprise Monitoring Consultant at a insurance company
Other than some occasional delays getting hold of someone in the telephone queue, technical support is good for the...
Read full review of SolarWinds NPM »
Tuan-Phan Anh
Technical Manager at CPCIT
The technical support from SolarWinds Network Device Monitor is good. They respond very quickly and the solutions...
Read full review of SolarWinds Network Device Monitor »

Review 1 of 30

Technical Support

No Data Available

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