Compare ARCON vs SolarWinds

ARCON

Based on 41 reviews.

SolarWinds

Based on 422 reviews.

Latest Research

Buyer's Guide

ARCON Secure Compliance Management vs. Qualys VMDR

March 2026

Qualys VMDR vs. ARCON Secure Compliance Management

Updated: March 2026

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

ARCON Secure Compliance Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

Popular Solutions

ARCON Privileged Access Management

5 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

SolarWinds NPM

14 reviews

SolarWinds Server and Application Monitor

9 reviews

SolarWinds NetFlow Traffic Analyzer

9 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Manufacturing Company

10%

Government

Financial Services Firm

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »

Review 1 of 5

Customer Service

Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Technical support is very good.
Read full review of SolarWinds IPAM »
Muhammad Asif
Consaltant at a consultancy
The technical support from SolarWinds for this solution is average, in my opinion, and the response times could...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Ravi Khanchandani
Founder Director at Techsa Services
The technical support from SolarWinds Server Configuration Monitor has not been used often, but whenever we have used...
Read full review of SolarWinds Server Configuration Monitor »
Jayesh Ramaiya
Network Analyst at RAMAIYA LTD
The solution’s customer support is not very good.
Read full review of SolarWinds NPM »
Naglaa ELDeeb
Assistant Director, IT Service Excellence Quality Assurance at American University in Cairo (AUC)
Whenever I have a problem or I need to ask a question, I contact the SolarWinds support team. I would rate their...
Read full review of SolarWinds NPM »
MohitKumar
Senior Specialist at a consultancy
We reach out to technical support when we need assistance with issues. I rate support a seven out of ten.
Read full review of SolarWinds NPM »
DarrinBryant
AVP Technology Network Engineer at LPL Financial
Technical support is very good. You always got a live person.
Read full review of SolarWinds NPM »
Rafal-Stas
CEO at Greeneris Sp. z o.o.
The technical support team is very efficient and gives rapid answers.
Read full review of SolarWinds Access Rights Manager »
Anonymous User
Network Engineer at a tech services company
This product is supported well. The people in technical support are very good.
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Administrator at a manufacturing company
Contact support was great. They're very knowledgeable. They knew what we needed, once we explained our problem. In...
Read full review of SolarWinds NPM »
Erdinc-Erdal
Presales Consultant at a tech vendor
I do not think that SolarWinds support is very good because it just takes too long to solve the problem. Eventually,...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Service Delivery Manager at a wholesaler/distributor
The support we have received from SolarWinds NPM has been very good. Initially, there were some issues with the...
Read full review of SolarWinds NPM »
Anonymous User
Vice President, SaaS Operations at a computer software company
The technicals support is fair. I would rate them a three out of five.
Read full review of SolarWinds NPM »
Anonymous User
Network & Security Services Manager
Customer Service: They have an excellent sales team however, they do not negotiate maintenance. So while you may get...
Read full review of SolarWinds NPM »
Waqas Masood
Assistant Director at Higher Education Commission
The technical support was better in previous years. With the launch of the premium support service, the normal...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Software Engineer at a manufacturing company
Till now, I haven't experienced a "wow" factor with SolarWinds' technical support.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Jeffrey Robinette
System Engineer at a government
Customer Service: Good. There can be lag times on responses. Technical Support: Eight on a scale of 10.
Read full review of SolarWinds Security Event Manager »
Hariharan-Mahadevan
Program Director at Tata Consultancy Services
We've never been in touch with technical support.
Read full review of SolarWinds AppOptics »
Akhil Reddy
Software Developer at NOESIS Portugal
I never worked with the technical support for SolarWinds Server Configuration Monitor. When I came into the project,...
Read full review of SolarWinds Server Configuration Monitor »
Anonymous User
Availability & Production Mgr, IT at a retailer
I would give the technical support team a 7/10 rating, i.e., slightly better than average.
Read full review of SolarWinds Server and Application Monitor »
ChrisPalmer
IT Infrastructure Analyst at Textron Systems Corporation
Technical support is pretty good. In the few cases we have reached out for any support, they've been pretty...
Read full review of SolarWinds NPM »
Anonymous User
Senior Systems Engineer at a media company
We contacted them once last year. We requested their support with an upgrade. They were very helpful.
Read full review of SolarWinds NPM »
Anonymous User
Manager, Enterprise Monitoring at a healthcare company
In general, the technical support is great. Around new major releases, you do experience longer waits; and every so...
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Analyst at CS Softwares.
I have no problems with the support of SolarWinds. When my client has a problem, our support always uses the...
Read full review of SolarWinds NPM »
Olufemi Adalemo
Chief Technology Officer at Leystel Nigeria Limited
Technical support is good. I have no complaints.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Manager of Global Data Center SAP Operations Team at a manufacturing company
Has been good, but for this product, we have not had any issues requiring assistance. Very easy to implement and use.
Read full review of SolarWinds Database Performance Analyzer »
MehmoodKhan
Senior Manager and Cybersecurity Engineer at JS Bank Ltd
We have had a good experience with customer service and support. They are knowledgable and cooperative. I rate our...
Read full review of SolarWinds NetFlow Traffic Analyzer »
MohammedAlkhabbat
Network Administrator at Libyana Mobile Phone
For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.
Read full review of SolarWinds NPM »
Anonymous User
SOC Expert at a computer software company
Unfortunately, in our country, we do not have access to official support channels. We need to find answers online. It...
Read full review of SolarWinds NPM »
SumitKumar1
SolarWinds SME at a sports company
In regard to this solution, I've never worked with support.
Read full review of SolarWinds Storage Resource Monitor »

Review 1 of 30

Technical Support

No Data Available

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