Compare ARCON vs Quest Software

ARCON

Based on 41 reviews.

Quest Software

Based on 329 reviews.

Latest Research

Buyer's Guide

ARCON Privileged Access Management vs. Idira Privileged Access Manager

September 2026

Idira Privileged Access Manager vs. ARCON Privileged Access Management

Updated: September 2026

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

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Top Industries

Outsourcing Company

17%

Construction Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Quest Identity Defense serves as our primary tool to monitor privileged and tier two and tier one level identities...
Read full review of Quest Identity Defense »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
I am currently using Foglight for Databases with real-time monitoring only. We use this tool for monitoring purposes...
Read full review of Foglight for Databases »

Review 1 of 5

Customer Service

Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Nawaf S
Team Lead at a tech services company
I haven't contacted Quest technical support, but I could rate technical support as seven or eight.
Read full review of Toad for Oracle »
Waleed Masad
Technical Manager at METS
Customer service is responsive, but it has not been so responsive for the last two years. The resources dealing with...
Read full review of Foglight for Databases »
RémyMAURAS
Microsoft 365 Consultant at Metsys
I have only used the documentation on the website, which has been technically sufficient to answer my questions. I...
Read full review of Change Auditor for Active Directory »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
I rate erwin Data Modeler's technical support around seven or eight. This rating reflects my ability to effectively...
Read full review of erwin Data Modeler »
TejaswiniAleti
Member Technical at ADP
I have not had many occasions to contact Quest support directly because Toad for Oracle has been quite stable in our...
Read full review of Toad for Oracle »
Srinivasan Devadas
Senior Data Scientist at a tech vendor
I have not contacted the technical support or customer support of Toad Data Point or Quest yet; hopefully, that has...
Read full review of Toad Data Point »
Seha R
Group Product Manager at Uop Ipl
The tool offers good technical support.
Read full review of Spotlight »
Mark Stocks
Vice President, Director Enterprise Architecture at JE Dunn Construction
I have never had to call customer support for Toad for Oracle, so I cannot speak to that experience.
Read full review of Toad for Oracle »
Richard Halter
President at Global Retail Technology Advisors, LLC
I actually did use their support, I had some issues getting it installed and it had to do with that they've given a...
Read full review of erwin Data Modeler »
Anonymous User
Senior Data Architect at a insurance company
Customer Service: Outstanding Technical Support: Outstanding
Read full review of erwin Evolve »
BlakeCheatham
Sr. Database Administrator at Comcast Business
Spotlight customer service is usually quite good. They are responsive and provide explanations when there is an issue...
Read full review of Spotlight »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM [EOL] »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I haven't interfaced with anybody who is just an EDGE team member. I will say the sales and the installation teams...
Read full review of Quest Data Intelligence »
Anonymous User
Sr. Data Engineer at a healthcare company
The problem is that our issues are related to interfacing erwin Data Modeler with the Hadoop Hive environments. The...
Read full review of erwin Data Modeler »
Anonymous User
Mensor De Base De Datos Externo at a manufacturing company
I generally have not had to contact the technical support team of Foglight for Databases, as they have given us good...
Read full review of Foglight for Databases »
Anonymous User
Technical Manager
The technical support from the vendor is good and we don't have any issue with it.
Read full review of NetVault Plus »
Anonymous User
Manager, IT Systems Services at a university
Quest support is very knowledgeable. I haven't needed to call them since the implementation. We only used them for...
Read full review of QoreStor »
Anonymous User
Data Program Manager at a non-tech company
Their support is very good. They have very good technical expertise of the product.
Read full review of Quest Data Intelligence »
Anonymous User
Application Support Analyst
Customer Service: GoodTechnical Support: Very Good
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Enterprise Architect at a university
Customer Service: Excellent customer service. Technical Support: Excellent, responsive and informed technical support.
Read full review of Corso Agile Enterprise Architecture [EOL] »
James McPherson
IT Director at a construction company
Erwin's technical support for this product is very good. They're very responsive and they take ownership of the...
Read full review of erwin Evolve »
Anonymous User
Summer Engineering Intern at a healthcare company
No issues encountered.
Read full review of Toad Data Modeler »
Anonymous User
System Software Specialist II at a government
I don't directly deal with technical support. I've never called them.
Read full review of KACE Systems Deployment Appliance (SDA) »
Anonymous User
Data Architect at a consultancy
The technical support is good.
Read full review of erwin Evolve »
Anonymous User
VP Enterprise Data Architecture at a financial services firm
The tech support is pretty good, but there's always room for improvement, so I rate them eight out of ten.
Read full review of erwin Data Modeler »
Anonymous User
Computer Support Specialist at a financial services firm
The technical support is pretty good but we still have cases pending. There is one case that we have had open for...
Read full review of KACE Systems Management Appliance (SMA) »
ManishJain7
Architect, Database Administration at Maximus
Technical support has been very helpful overall. Whatever root cause analysis we have done was mainly on the...
Read full review of SharePlex »
Anonymous User
Technical Support Engineer at City of Rochester
Their support has been really good. We don't need support very often because the system is so stable. It is usually a...
Read full review of KACE Systems Management Appliance (SMA) »
AlexOltean
Technical architect at a manufacturing company
We have contacted technical support and they've been very good.
Read full review of NetVault Plus »
Anonymous User
IT Consultant - Infrastructure Services at a tech services company
I was not in contact with Dell for Foglight technical issues, this was handled by our customer.
Read full review of Quest Foglight for APM [EOL] »

Review 1 of 30

Technical Support

No Data Available

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