Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1774 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

7 reviews

OpenText Data Protector

1 reviews

OpenText Enterprise Security Manager

4 reviews

Top Industries

Outsourcing Company

16%

Construction Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

13%

Financial Services Firm

11%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Gaurav Ranade
CTO at Rah Infotech Pvt Ltd
ArcSight Security Orchestration Automation Response is required in most security projects. Whenever there are...
Read full review of ArcSight Security Orchestration Automation Response »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
ECM Delivery Manager at a university
OpenText Information Archive is basically used for decommissioning purposes. When organizations would like to have...
Read full review of OpenText Information Archive »

Review 1 of 5

Customer Service

Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Abbasi Poonawala
Chief Enterprise Architect at Alinma Bank
Technical support is available 24/7, They are on a rota basis for the different regions. If I'm looking for support...
Read full review of OpenText Enterprise Security Manager »
Rikin Rathod
Senior Officer IT at Tech Data Limited
We did have a couple of problems recently where one of the modules was not communicating well. In terms of support, I...
Read full review of OpenText Enterprise Security Manager »
Steve-Roberts
Manager at MFGS, Inc.
I have experience with technical support. For secure clients in the US, domestic in-country support is outstanding....
Read full review of OpenText Software Delivery Management »
Maurizio Garofalo
Senior manager at a consultancy
We've contacted support in the past during the integration of Fortify. Support is quite proactive. We have periodical...
Read full review of OpenText Static Application Security Testing »
Mahendra Andhale
Test Manager at Happiest Minds Technologies
OpenText support team was quite helpful.
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Richard Dachowski
Senior Quality & Test Architect at a government
It all depends on who you end up with. Each company has different levels of technical support. They have levels one,...
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Riccardo Rosso
Consultant at Libero
ArcSight's technical support is very good.
Read full review of OpenText Enterprise Security Manager »
Sunil Mudambi
Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd
Off late, the support team has been responsive. Before, we had to escalate things to get them done.
Read full review of OpenText Documentum Content Management »
Anonymous User
Business Development and Delivery Director at a tech services company
Technical support is good. There are a couple of good first line support techs, but with great escalation engineers...
Read full review of OpenText Vibe »
Anonymous User
Consultant at a computer software company
We get really good support from the support team.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
OpenText Consultant at a consultancy
High. When contacting OpenText support we always get an answer within a few hours. The technical support is also very...
Read full review of OpenText Content Management »
Anonymous User
Test Engineer at a tech services company
Customer Service: 7.5/10. Technical Support: 7.5/10.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
EDRMS Compliance Lead Senior Business Analyst at a non-tech company
The technical support is OK as long as you pay for ongoing technical support structure to get appropriate support...
Read full review of OpenText Content Manager »
Anonymous User
Head of Systems and Data Services at a financial services firm
In general, technical support is fine. When it comes to hardware support, HPE will help you in a minimal amount time....
Read full review of OpenText Data Protector »
Anonymous User
Principal consultant at a tech vendor
We have used the tech support. There are multiple levels of it. Most of our tickets get resolved at the very first...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Enterprise Architect at a computer software company
The technical support is good.
Read full review of OpenText Documentum Content Management »
Anonymous User
Software Tools Specialist at a media company
Customer Service: Customer service is generally pretty good. Technical Support: Technical support has been pretty...
Read full review of OpenText Application Quality Management »
Anonymous User
Business Development Specialist at a computer software company
We handle first level support for our customers, the vendor will handle anything harder. Their support gas been great...
Read full review of Fortify Application Defender »
Anonymous User
Security Sales Engineer
I've used their customer service and support a couple of times. It was a good service.
Read full review of OpenText Enterprise Security Manager »
Narendra Vajrala
Sr. Services Analyst at Exelon
OpenText Documentum's support resources are always available.
Read full review of OpenText Documentum Content Management »
Anonymous User
ITSM Consultant at a tech services company
Technical support is improving. I'd say they're rather reactive in most cases. I'd say that on the later versions of...
Read full review of OpenText AI Operations Management »
Anonymous User
HP Openview/Unix Admin at a financial services firm
I have used technical support. They are good; perfect. We don't raise many cases, but when we do raise cases, it's...
Read full review of OpenText AI Operations Management »
Anonymous User
Security Practice Director at Rolta AdvizeX
Technical support from the vendor has been good. There's a particular challenge with ArcSight not in the technical...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Architect
We haven’t needed tech support too much. So far so good.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Systems Advisor at a government
Customer Service: We have had no problem with the customer service although we haven’t made too many demands in this...
Read full review of OpenText Universal Discovery and Universal CMDB »
Anonymous User
Senior Engineer in QA at a transportation company
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of OpenText Application Quality Management »
Anonymous User
Principal Technical Support Engineer at a computer software company
Our technical team mostly deals with support. I don’t deal with them directly. As for the contract and as for the...
Read full review of OpenText 360 for SharePoint »
Anonymous User
Senior Information Technology Architect at a computer software company
Technical support is a bit slow, as sometimes it takes too long to get responses. However, the support is good...
Read full review of OpenText Dynamic Application Security Testing »
Anonymous User
Engineer at a tech company
Customer Service: Very poorTechnical Support: Strictly ok
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
KALLAN SHIBU
Assistant Director at Synapxe
The technical support is really excellent. That's something which I completely agree with.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »

Review 1 of 30

Technical Support

No Data Available

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