Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1775 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

2 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

5 reviews

OpenText Data Protector

1 reviews

OpenText Enterprise Security Manager

3 reviews

Top Industries

Outsourcing Company

16%

Financial Services Firm

10%

Construction Company

Manufacturing Company

Outsourcing Company

13%

Financial Services Firm

11%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Gaurav Ranade
CTO at Rah Infotech Pvt Ltd
ArcSight Security Orchestration Automation Response is required in most security projects. Whenever there are...
Read full review of ArcSight Security Orchestration Automation Response »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
ECM Delivery Manager at a university
OpenText Information Archive is basically used for decommissioning purposes. When organizations would like to have...
Read full review of OpenText Information Archive »
Barney Mogane
Information Technology Project Manager at PRASA
Our usual use case for OpenText eDOCS Content Management is for compliance, as we are a rail company that has to...
Read full review of OpenText eDOCS Content Management »

Review 1 of 5

Customer Service

Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Shital Funde
Managar at a computer software company
Technical support is good if you pay for the professional services package. It can be difficult to get help without...
Read full review of OpenText Capture »
VictorHorescu
Chief Executive Officer at iqst
I have worked with the tool for a long time, so I haven't needed technical support often. But they were very helpful...
Read full review of OpenText Functional Testing »
Graziella Amaral
IT Coordinator at Claro Brasil
Micro Focus' technical support is good.
Read full review of OpenText Software Delivery Management »
Nagendra Nekkala.
Senior Manager Ict & Innovations at Bangalore International Airport Limited
The technical support team is very slow. The support persons do not take prompt action. They take too much time to...
Read full review of ArcSight Logger »
Anonymous User
QA Manager at a individual & family service
Our experience with the HPE support was not great. We have not used Micro Focus yet. Based on that, we switch to a...
Read full review of OpenText Application Quality Management »
Anonymous User
Test Manager
Nine on a scale of one to 10.
Read full review of OpenText Application Quality Management »
Anonymous User
Systems support and operations manager at a retailer
Technical support is a 9/10.
Read full review of OpenText Data Protector »
Anonymous User
Qa engineer
Their tech support is good. They respond in a reasonable amount of time. They definitely keep contacting you until...
Read full review of OpenText Functional Testing »
Anonymous User
Director-in-Charge at a non-tech company
Perfect.
Read full review of OpenText EnCase eDiscovery »
Anonymous User
Head of IT at a engineering company
Customer Service: 9/10. Technical Support: 9/10 - we have not had any bad experiences with support.
Read full review of OpenText Data Protector »
Anonymous User
Senior systems engineer at a manufacturing company
They helped us a lot during deployment, but on a day-to-day basis, whenever we have any issues, there is a lot of...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
OATS Engineer-Onsite Consultant at a energy/utilities company
Customer Service: HPE has dedicated support with this licensed product and they were available for any queries....
Read full review of OpenText Application Quality Management »
Anonymous User
Data Scientist at a media company
N/A; don't have much experience on this.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Test Automation Architect at a insurance company
To be honest, technical support is not that great. We use CGI for technical consultancy who are a bit faster and...
Read full review of OpenText Business Processing Testing »
AsstDirector497
Assistant Director, IT Operations at a financial services firm
We contact tech support, but it wasn't me directly involved in that because I've got a bit of a project team that's...
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
Monitoring Systems and Performance Engineer at a retailer
We have been experiencing issues with the Java based things. So recently I have been working on a couple of the cases...
Read full review of OpenText Real User Monitoring »
Anonymous User
Mobile QA Developer at a tech vendor
Customer Service: Never had a chance to communicate Technical Support: Never had a chance to communicate
Read full review of OpenText Silk Test »
Nixon B
Senior Cyber Security Analyst at a financial services firm
Tech support has been a great help. They always respond to us in a timely manner. Whenever we contact support, they...
Read full review of OpenText Core Application Security »
Anonymous User
Global Monitoring Systems Engineer at a financial services firm
I've never used technical support. I've never needed any assistance.
Read full review of OpenText AI Operations Management »
Anonymous User
Senior Engineer in QA at a transportation company
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of OpenText Application Quality Management »
Anonymous User
AGM, Delivery Excellence at a comms service provider
We are in touch with them. Their support is very good. We are constantly communicating with our customer success...
Read full review of OpenText Software Delivery Management »
Anonymous User
Head of Department Testing at a tech services company
We have used HP technical support for resolving cases and we also asked help from Presales in HP Russia. These guys...
Read full review of OpenText Application Quality Management »
Stefan Berchtold
Release Management and Testing Manager at a comms service provider
The technical support is very good. Depending on the severity of your ticket, the feedback is almost immediate. And...
Read full review of OpenText Software Delivery Management »
Anonymous User
Sr Information Technology Manager at a manufacturing company
As a solution that was discontinued, we've been out of contract for a number of years, so we can't speak to the...
Read full review of OpenText Business Process Monitoring »
Anonymous User
Assistant Consultant at Tata Consultancy Services
Customer Service: It's not good and needs to be improved. Technical Support: It's not good and needs to be improved.
Read full review of OpenText Data Protector »
Anonymous User
Portfolio Testing Infrastructure Manager at a financial services firm
Mercury support was very good compared to HP, however they are getting better day by day.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Service Management Consultant at Tata Consultancy
Technical support is okay.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Micro Focus ALM/Mobile Center/UFT Administrator/Software Quality Analyst III at a healthcare company
We use an HPE partner for our support needs, but tickets do go to HPE eventually, level two, level three. We have...
Read full review of OpenText Functional Testing »
Anonymous User
Network Specialist
We never actually had to call customer support because of the technical forums available to all ArcSight users who...
Read full review of ArcSight Logger »
Anonymous User
Senior QC Engineer/QC Lead at a tech vendor
We haven’t faced any technical issue with it so far. I cannot rate it.
Read full review of Agile Manager [EOL] »

Review 1 of 30

Technical Support

No Data Available

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