Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1772 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

7 reviews

OpenText Data Protector

2 reviews

OpenText Enterprise Security Manager

6 reviews

Top Industries

Outsourcing Company

13%

Construction Company

10%

Financial Services Firm

Manufacturing Company

Financial Services Firm

12%

Construction Company

10%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Gaurav Ranade
CTO at Rah Infotech Pvt Ltd
ArcSight Security Orchestration Automation Response is required in most security projects. Whenever there are...
Read full review of ArcSight Security Orchestration Automation Response »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »

Review 1 of 5

Customer Service

PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

VictorHorescu
Chief Executive Officer at iqst
I have worked with the tool for a long time, so I haven't needed technical support often. But they were very helpful...
Read full review of OpenText Functional Testing »
Ahmed-Salman
Performanc Monitoring and Application Architect at Hewlett Packard Enterprise
The technical support from OpenText varies based on the level you pay for. Community support is available because the...
Read full review of OpenText Network Node Manager »
Arno Krause
Solutions Architect at mweb
The technical support team is helpful.
Read full review of OpenText Functional Testing Lab for Mobile and Web »
Maurice Riverso
Records Management Officer at ANZPAA
We outsource our IT. They're not familiar with Content Manager. Even though they've heard about it from us for so...
Read full review of OpenText Content Manager »
Steve-Roberts
Manager at MFGS, Inc.
I have experience with technical support. For secure clients in the US, domestic in-country support is outstanding....
Read full review of OpenText Software Delivery Management »
Simon Johnston
Manager, Customer Success at Coltek Business Soltuions
I'm not sure how I would rate technical support for Sentinel on a scale of one to 10 as I'm not on the technical...
Read full review of Sentinel »
Anonymous User
QA Expert at a tech consulting company
Technical support has gotten better than it was a few years ago, but Tier-1 seems to just go through the motions of...
Read full review of OpenText Application Quality Management »
PoonamSaindane
Program Manager at a manufacturing company
The solution has a good customer service and support team. I have dealt with them multiple times in the past, and...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Founder & CEO at a security firm
I don't call support as I have 15 years of experience. I have more experience than support, but it used to be good.
Read full review of ArcSight Logger »
Anonymous User
Director Consulting at a tech services company
We had a good tech support experience.
Read full review of OpenText Core Application Security »
Nicco Putra
Alliance Manager at Berca Hardaya Perkasa
I don't think this product has a good support center.
Read full review of OpenText Data Protector »
Anonymous User
Director-in-Charge at a non-tech company
Perfect.
Read full review of OpenText EnCase eDiscovery »
SenrSyseng67
Senior Systems Engineer at a tech services company
On occasion, we have contacted customer support. We have bought a support contract just in case there is any failure...
Read full review of ArcSight Analytics »
Anonymous User
Manager, Records Information Management at a hospitality company
Customer Service: We appreciate HPE's team of resources, who assist us as issues arise. Technical Support: On a scale...
Read full review of OpenText Content Manager »
Anonymous User
Technical Consultant at a comms service provider
Technical support is very frustrating because we have probably 12 or 15 years’ experience with the products. We find...
Read full review of Micro Focus Asset Manager [EOL] »
Tarek Yahia
Consultant at FB
Technical support isn’t really that good. They are not technically capable. They are not helpful and they do not...
Read full review of OpenText SiteScope »
Stefan Berchtold
Release Management and Testing Manager at a comms service provider
The technical support is very good. Depending on the severity of your ticket, the feedback is almost immediate. And...
Read full review of OpenText Software Delivery Management »
Anonymous User
Information Security Consultant
Customer Service: Good.Technical Support: HP support needs to improve a lot. For solving one ticket HP support takes...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
R&D Manager at a tech vendor
Customer Service: An eight out of 10. Technical Support: A seven out of 10.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Product Manager HP ALM at a transportation company
Overall, we're quite satisfied with technical support.
Read full review of Micro Focus Network Virtualization [EOL] »
Anonymous User
IT Business Analyst at a manufacturing company
We have not yet contacted technical support, although there are areas where we need to. Our contract is set up such...
Read full review of OpenText Functional Testing »
Shelesh-Kumar
Cloud Security Archirect at IBM
I would rate the technical support of ArcSight Enterprise Security Manager (ESM) a nine as they are always available...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Quality Assurance Analyst at a tech services company
Customer Service: 4/5 Technical Support: 4/5
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
National Solutions Architect at a computer software company
I've not had to deal with technical support.
Read full review of OpenText Application Quality Management »
Matthew Steeves
Enterprise Monitoring
Tech support, I’m going to say, is very good. It can be painful, but I don’t think that’s different from the normal...
Read full review of Micro Focus OpenView [EOL] »
Anonymous User
Staff QA Engineer at a comms service provider
For any of the operators, the support is extremely useful. It's great, actually. They are always available on-time.
Read full review of OpenText Application Quality Management »
Anonymous User
Development Operations/SRE at a computer software company
Very knowledgable team which has provided excellent documentation for every issue we've had to troubleshoot.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Sr. Director - Quality Assurance at a educational organization
Customer Service: Customer service was an 8/10. Technical Support: Technical support 9/10.
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Anonymous User
Test Manager at a energy/utilities company
We haven't needed much technical support as we can sort it out ourselves.
Read full review of OpenText Functional Testing »
Anonymous User
Corporate IT Manager at a media company
HP moved the support and, with it, any faith of any resolution to most tickets. It takes days to get something solved...
Read full review of OpenText Data Protector »

Review 1 of 30

Technical Support

No Data Available

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