Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1722 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ArcSight Intelligence

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Webroot Business Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText ALM / Quality Center

11 reviews

OpenText Data Protector

7 reviews

ArcSight Enterprise Security Manager (ESM)

9 reviews

Top Industries

Educational Organization

43%

Computer Software Company

13%

Financial Services Firm

Government

Financial Services Firm

17%

Computer Software Company

13%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
We are using OpenText SiteScope for custom monitoring related to end-user requirements, such as keyword monitoring on...
Read full review of OpenText SiteScope »
Aphiwat Leetavorn.
CTO at Marco Technology
I use OpenText LoadRunner Cloud for projects with cloud-based applications, particularly for public websites and...
Read full review of OpenText LoadRunner Cloud »
Eitan Gold
SQA Manager at Elmo Motion Control Ltd.
We are using OpenText UFT Developer ( /products/opentext-uft-developer-reviews ) for software testing and regression...
Read full review of OpenText UFT Developer »
Dristi Kurre
Lead Information Security Analyst at a financial services firm
Our main use cases for Fortify Static Code Analyzer typically involve trying to figure out the critical...
Read full review of Fortify Static Code Analyzer »
Greg Stone
Partner at IS Nordic AS
We are a partner in a smaller company in Denmark. Previously, we were a very strong partner with HPE until it was...
Read full review of OpenText ALM / Quality Center »

Review 1 of 5

Customer Service

Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Ashraf Abbas
Information and Cyber Security Analyst at a financial services firm
They have been great. They are friendly and good.
Read full review of ArcSight Enterprise Security Manager (ESM) »
HungTran2
Technical at HPT Vietnam
The support is not very good. I rate the support from ArcSight ESM a four out of five.
Read full review of ArcSight Enterprise Security Manager (ESM) »
Ahmed Salman
Performance & Monitoring Supervisor at Saudi Telecom Company
Customer service and support are reliable.
Read full review of OpenText SiteScope »
PavanKumar2
Sr Consultant at a computer software company
Technical support has been good. We find them to be quite helpful and responsive.
Read full review of OpenText LoadRunner Cloud »
Nuno-Carvalho
Senior Consultant at Timestamp ITM
Technical support for SiteScope needs a lot of improvement. The support team can be slow to respond and often lacks...
Read full review of OpenText SiteScope »
Anonymous User
Technical Lead at a financial services firm
I have had both very good and very bad experiences with it. It sometimes depends on the product. I have sometimes...
Read full review of OpenText Extended ECM »
Anonymous User
Test Process Manager at a construction company
I have not used technical support myself, but Tieto is actually doing that in an effort to improve their own...
Read full review of OpenText ALM / Quality Center »
Anonymous User
Acquisitions Leader at a healthcare company
Their tech support is absolutely outstanding. Their tech support is the most responsive tech support I've ever seen.
Read full review of Fortify on Demand »
Anonymous User
Manager at a tech services company
Technical support is challenging. We have premier support for ALM and Performance Center, and we usually get...
Read full review of OpenText LoadRunner Professional »
SylvainMaertchik
Education Director at ID Integrated Data SA
We do not have too many technical problems, and we are satisfied with the support.
Read full review of NetIQ Access Manager »
Anonymous User
Technical Test Analyst at a government
Customer Service: 10/10 Technical Support: 10/10
Read full review of OpenText Silk Test »
Anonymous User
Test Automation Engineer at a healthcare company
I’ve had little direct support from HP. I’ve instead used HP partners to get licensing and support. Specifically...
Read full review of OpenText UFT One »
Anonymous User
Engineer at a tech company
Customer Service: Very poorTechnical Support: Strictly ok
Read full review of OpenText LoadRunner Professional »
William Linn
Enterprise System Management at a tech services company
Customer Service: Average, but a lot depends on the level of support agreement and the responses of the sales...
Read full review of Micro Focus OpenView [EOL] »
VenkatChinta
Camera Software Engineer at L Soft Corp
Tech support handled most of the issues handled well, but not where there is a problem. Whenever we buy a product...
Read full review of OpenText ALM / Quality Center »
Ives Laaf
Head of Compliance & Quality / CISO at a tech services company
Technical support for this solution is fine.
Read full review of Fortify on Demand »
Venu Cherukuri
Lead Solution Architect at a consumer goods company
We use tech support, but not quite often, just when we really run into some problems. We have a really strong...
Read full review of OpenText LoadRunner Professional »
Steven Tompsett
CDA Engineer at Hastings Insurance Services Limited
For a company of Micro Focus' size and delivering this large of a tool, their engagement with me has been...
Read full review of OpenText ALM Octane »
Anonymous User
Technical and Functional Analyst at a financial services firm
It works fine at this moment. We had some problems before with the product. They understood that we were in trouble,...
Read full review of OpenText UFT One »
Anonymous User
Service Manager at a financial services firm
We used technical support once in a while. The support is fantastic. Their response, expertise, and knowledge is...
Read full review of OpenText Service Virtualization »
Anonymous User
IT Adminstrator at a tech services company
Customer Service: The customer service works well, but we don’t have a lot of specialists/vendors here in Brazil....
Read full review of OpenText Data Protector »
Jeremy Ambicha
Forensic Consultant at A Cyber 1 Company
Customer service and support are one of the biggest challenges we are having. Although it is provided, and once you...
Read full review of ArcSight Enterprise Security Manager (ESM) »
Anonymous User
network engineer at a manufacturing company
They used to be really good, however, lately, not so much. The quality of support has dropped.
Read full review of ZENworks Suite »
Anonymous User
IT Manager at a government
We have worked with Micro Focus support, and they're very good. I'd say 9 or 10 out of 10. They're always available....
Read full review of OpenText ALM Octane »
Anonymous User
Architect at a financial services firm
It was great to work with technical support.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Performance Test Specialist at a retailer
When you initially file a support case, it's difficult because they ask you many technical question to assess the...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Head of Systems and Data Services at a financial services firm
In general, technical support is fine. When it comes to hardware support, HPE will help you in a minimal amount time....
Read full review of OpenText Data Protector »
MohibSDET
Senior Test Automation Consultant at PROSSE
I have used technical support. The support team was very supportive. The team would set up meetings with me, diagnose...
Read full review of OpenText UFT One »
Anonymous User
Technical Analyst at a financial services firm
I would evaluate them as weak, unfortunately. They're barely bearable in the quality of the guys that support us....
Read full review of OpenText Operations Bridge »
Anonymous User
Security Manager at a tech services company
I would give technical support a rating of 4 or 5 out of 10.
Read full review of ArcSight Enterprise Security Manager (ESM) »

Review 1 of 30

Technical Support

No Data Available

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