Compare Appian vs Fortra

Appian

Based on 64 reviews.

Fortra

Based on 138 reviews.

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

Information Not Available

Sample Customers

Appian

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Appian RPA

empark, talan, liverpool, ayesa, aeromexico, teknei

Automate

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Popular Solutions

11 reviews

1 reviews

23 reviews

10 reviews

1 reviews

Top Industries

Educational Organization

19%

Financial Services Firm

18%

Computer Software Company

10%

Government

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MikahSellers
Partner at a non-tech company
We were automating customer experience workflows for the contact center, including systems like CRM, service desk...
Read full review of Appian RPA »
Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
A common use case for Appian is intelligent automation, where companies wanting to transform and have the latest...
Read full review of Appian »

Review 1 of 2

Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
We have a wider range of use cases for Digital Guardian, it detects the movement and classification of files within...
Read full review of Fortra's Digital Guardian »
Corey Cole
Service Coordinator - Technology Security at a government
We used the product for scheduled vulnerability scanning and detecting changes within our assets.
Read full review of Fortra Tripwire IP360 »
Alexey Supryaga
System Administrator at a retailer
We are using GoAnywhere MFT primarily for transferring files. These are reports from banks and from our vendors who...
Read full review of GoAnywhere MFT »
Anonymous User
System Administrator
The main purpose is for automation. That has been the purpose why I have been using it so far.
Read full review of Automate »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

MikahSellers
Partner at a non-tech company
The customer service was easy to work with and they were pretty prompt. Most clients had top tier service agreements,...
Read full review of Appian RPA »
Mason Turvey
Robotic Process Automation Engineer at a logistics company
I did not go through tech support too often, but when we reached out to more of a technical account managing team,...
Read full review of Appian »
Devashish Mishra
Client Partner at Peristent Systems
We provide support to some of our customers. However, some of my customers have not had satisfactory support. We have...
Read full review of Appian »
Pankaj Khera
Sr AVP - EXL Digital at EXL Services
There can be some improvement in support, start giving customer more importance than process
Read full review of Appian »
VijayS1
Head of digital transformation at Maantic
Technical support with Appian is good, however there is room for improvement.
Read full review of Appian »
Somnath-Ghosh
Solution Architect and LowCode Practice Lead at a tech services company
Technical support is very good. As a partner, we receive very good support from Appian.
Read full review of Appian »
SajeevNair
Chief technology officer at Conneqt Digital
Appian's technical support could improve, especially their response turnaround.
Read full review of Appian »
Kiran Jorwekar
Technical Team Lead at a financial services firm
I don't personally have experience contacting Appian technical support, but my peer used to get in touch with Appian,...
Read full review of Appian »
Raed Mustafa
Technology Leader of Appian at a retailer
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
Read full review of Appian »
Kunal Sharda
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Read full review of Appian »
Anonymous User
IT Advisor to Banks at a financial services firm
The tech support is quite good. Maybe it is not as good as large enterprise vendors, especially when it comes to more...
Read full review of Appian »
Anonymous User
Intelligent Automation Engineer at a manufacturing company
Technical support is good. They are responsive and were able to resolve my issues. I would rate the technical support...
Read full review of Appian »
Anonymous User
Senior account executive at a tech services company
I believe technical support offers a premier support perspective. It's on a global setting, but maybe we can have a...
Read full review of Appian »
Miguel Muñoz
VP Business Development North America at Geko
I've never directly dealt with technical support. I can't speak to how helpful or responsive.
Read full review of Appian »
Anonymous User
Appian Architect at a computer software company
My team mainly interacts with Appian cloud support who regularly provides them with solutions and advises them about...
Read full review of Appian »
Anonymous User
Deputy Director at a tech services company
Due to the fact that we haven't had any issues yet, and we've been using the solution for a short amount of time, we...
Read full review of Appian »
David Dommisse
Application Architect at a financial services firm
Pi and P2 issues get responses within a couple of minutes. Support is very responsive.
Read full review of Appian »
Anonymous User
Practice Head at a computer software company
We have premium support from Appian. I rate the support of Appian a five out of five.
Read full review of Appian »
Bikash Gupta
Associate Consultant at a financial services firm
Appian has a community where I can put my questions. I haven't had a chance to contact the support team directly.
Read full review of Appian »
Anonymous User
Team Lead
Excellent.
Read full review of Appian »
Anonymous User
 IT senior consultant
Their technical support is good. There is a community which will, for the most part, answer problems. But if you have...
Read full review of Appian »
Anonymous User
BPM Developer at a wholesaler/distributor
We've had good support from the Appian team. They have a good support model and are easy to reach.
Read full review of Appian »
Anonymous User
Advisor in Business Transformation Programs at a tech vendor
I rate the technical support a ten out of ten. They are very good.
Read full review of Appian »
Anonymous User
Senior account executive at a tech services company
Customer service in the Philippines is rated around a seven due to response times and the lack of a direct support line.
Read full review of Appian »
Randy Dillon
Digital Transformation Architect/Consultant at a tech services company
Technical support is usually pretty good for the easier problems. Really complex issues tend to take too long to...
Read full review of Appian »
Anonymous User
Tech Consultant at a tech consulting company
Customer Service: Excellent. Smaller companies like Appian tend to value customer service as a competitive advantage....
Read full review of Appian »
Anonymous User
Head of Digital Solutions, Head of Appian Department, Digital Transformation Director at a tech services company
The technical support for Appian was just expanded to support multiple regions.
Read full review of Appian »
Gregg Lipson
Senior Business Analyst at a university
Poor. Very helpful at times and willing to go above and beyond, but very expensive, so overall poor.
Read full review of Appian »
Naveen Dundi
Solution Design Expert - BPM at Novartis Pharmaceuticals
The technical support is amazing. They have high availability when attending to tickets. The extent to which they go...
Read full review of Appian »
Abubakar AL Seed
IT Senior General Manager at Abdul Latif Jameel
I'd say that the technical support is good.
Read full review of Appian »

Review 1 of 30

Stephen Whigham
Senior PBM Systems Administrator at FairosRx
Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple...
Read full review of GoAnywhere MFT »
Don Deyette
Systems Configuration Engineer/Move-it Administrator at a insurance company
HelpSystems has excellent service. I can call them up if I have a question and they'll either send me an example of...
Read full review of Automate »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
The support is an expert in guiding you through creating policies. Since it's somewhat hard to create on your own,...
Read full review of Fortra's Digital Guardian »
Anabel Marco
Account Director at a tech services company
I would rate the technical support as a nine out of ten because it is quite fast and courteous. Overall, I find it...
Read full review of Automate »
Ibidapo Ibrahim
Head of IT Infrastructure at a non-tech company
The technical support that we used was through Digital Guardian's partner which was horrible.
Read full review of Digital Guardian »
John Helbert Gonzalez Torres
Automation Architect at Credibanco
We use technical support a lot and we find them to be quite helpful and responsive. We are very satisfied with their...
Read full review of Automate »
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Automate »
George Pate
Facility Manager at a tech services company
We were in constant communication with Alert Logic's technical support team, depending on whether we needed to add...
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of GoAnywhere MFT »
Anonymous User
SAP Basis Administrator at a energy/utilities company
They are very responsive and very knowledgeable. I would rate them a nine out of ten. Sometimes, they are hard to...
Read full review of GoAnywhere MFT »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of GoAnywhere MFT »
Anonymous User
Principal Consultant / Product Manager at a outsourcing company
I had some interactions with technical support when I was a product manager, and it was good.
Read full review of Fortra's Tripwire Enterprise »
Brian Davidson
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of GoAnywhere MFT »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Automate »
Jim Baptista
Managed File transfer (MFT) Administrator at a non-profit
In 2018, 2019, I would have rated the support a ten out of ten. As previously expressed, I would now give them a four.
Read full review of GoAnywhere MFT »
Owen Nunez
Security Engineer at Protego Trust Bank
Since they were a new company, just starting out, they were okay yet could be better. They needed more general...
Read full review of Digital Guardian »
Matt_Dunleavy
Senior System Administrator at a tech vendor
I have used Barkley's technical support and it is helpful but there's a bit of a delay in the response time. Because...
Read full review of Barkly [EOL] »
Ramesh-D
Senior IT Developer at a energy/utilities company
Fortra's Automate has good documentation and a lot of videos available. We were also given training. So, overall,...
Read full review of Automate »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of Fortra's Alert Logic MDR »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Globalscape EFT »
Reviewer32052
Presales Specialist at a tech services company
The customer service with Digital Guardian is good because they answer fast. The Help Desk is also really good. We...
Read full review of Digital Guardian »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Dan McGuire
Enterprise Application Analyst at a energy/utilities company
The experience was excellent. The support technician who worked with me initially owned the ticket through the whole...
Read full review of GoAnywhere MFT »
Anonymous User
Systems Administrator at a local government
Their technical support has been great. I've contacted them during business hours as well as after business hours...
Read full review of Globalscape EFT »
Sean
Sr. SE Manager at a tech vendor
From my experience, the solution's technical support is good. I can open a ticket directly with the partner or...
Read full review of Digital Guardian »
Anonymous User
Senior Tech Analyst at a financial services firm
I never contacted them. We had an on-site team for that, but I have attended calls with them. They are very prompt....
Read full review of GoAnywhere MFT »
Tom Foale
CTO at Klaatu IT Security Ltd
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Fortra's Agari »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Fortra's Agari »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Assistant IT Manager at a manufacturing company
I can reach the support team easily via email or phone calls. The resolution process varies depending on the...
Read full review of Automate »

Review 1 of 30

Technical Support

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