Compare Apica vs Dynatrace

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Popular Solutions

Apica

1 reviews

Dynatrace

15 reviews

Ruxit [EOL]

0 reviews

Dynatrace Operator

1 reviews

Top Industries

Construction Company

16%

Comms Service Provider

15%

Financial Services Firm

13%

Outsourcing Company

10%

Financial Services Firm

17%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I use Apica for performance testing, where I record our flows, enhance our scripts, and add inline code and...
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Review 1 of 1

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
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Review 1 of 2

Customer Service

Noorul Mustafa Khan
Senior Associate Vice President at Wells Fargo
I was part of a centralized support team responsible for managing a complete line of business within my organization....
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Neeti Sagar
QA Automation Engineer at Good Work Hub
The customer service and support were pretty good. They implemented most of the features we asked for. However, there...
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Anuhya Lakkireddy
Performance Tester at MetLife
The customer service and support are really helpful.
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Priya Raman
Senior Performance Engineer at a manufacturing company
The technical team is really good. The support personnel are approachable. We can reach them easily. They spend a...
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Punith H K
Senior Systems Engineer at Infosys
I contacted support when I had to create some scripts for external applications. The support is helpful.
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Mohammad AlShbou
Systems Engineer at a tech services company
The customer service and support were a little slow to respond. The browser sometimes checks alerts on unknown issues...
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Sofonias Fiseha
Application performance tester at a tech vendor
Apica's technical support team is really fast and supportive. The solution was not picking up some scripts when we...
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RyanVassallo
Head of Systems and Infrastructure at Booming Games
Since we had enterprise, we had SLA support, which is very good. We never had any issues with the support. When we...
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Shafi Mohammed
Lead Consultant, Engineering Team at a insurance company
The thing that makes the product so easy to use is the support. They made our experience a lot better than what we...
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Nick McDonald
CTO at GreySnowPoker
They are always adapting and improving the product. If you ask something from them, they will do a custom script for...
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Anonymous User
Associate at a consultancy
Unlike other platforms like LoadRunner and JMeter, where you can find answers online, with Apica, you have to rely...
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Anonymous User
IT Operation Lead at a comms service provider
Technical support is always there to answer my questions. They are very responsive. Typically, they all have the...
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Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I contacted Apica's support for a colleague's access permission issue, which was resolved by addressing her access...
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Joseph Fender
Information Systems Engineer III at a financial services firm
Support has never been a problem. Their support is top-notch. We either email or get our client experience manager on...
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Katta Naveen
Software Associate at a tech services company
My company has contacted Apica's support team to notify them about the issue related to the product not being able to...
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Gabriele Armao
Head of Monitoring at a tech services company
Their support team is very helpful. If we miss something, they make sure this is easily taken into consideration in...
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Anonymous User
Performance Synthetic Performance Monitoring and Autonomic IT solutions architect at a financial services firm
Their support post-deployment is very good. I have gotten to know some of the staff very well at different levels....
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Anonymous User
Global Monitoring & Tools Manager at a financial services firm
They have fantastic, outstanding technical support as well as outstanding account support in general. I can't say...
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Review 1 of 18

AZLAN TAHIR
Manager Solution Architect at 1LINK
Dynatrace Operator's customer service team is very good and extremely helpful. They are very fast and well-trained....
Read full review of Dynatrace Operator »
KapilK
Senior Manager, Technical Architect Performance at Duck Creek Technologies
While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and...
Read full review of Dynatrace »
Dinesh Nikam
Network Engineer at a tech vendor
Customer support for Dynatrace is well-equipped, and they try to resolve queries if we contact them with any...
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Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
The technical support is good.
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Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
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Anonymous User
Architect Software at Desjardins
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
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Anonymous User
Manager of DevOps at a hospitality company
The technical support is excellent.
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Anonymous User
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
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Anonymous User
Co-Founder at a tech company
Customer Service: Very good Technical Support: Very good
Read full review of Ruxit [EOL] »
Anonymous User
Senior Systems Analyst at a leisure / travel company
I submit a ticket once every week or every two weeks. They always have been pretty comprehensive in their responses....
Read full review of Dynatrace »
Stefano Ghelfi
Senior Analyst Programmer at a computer software company
The technical support is very good and they have a live chat. You can open the chat from the product and check any...
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Roopesh Shetty
Senior IT architect at a healthcare company
The solution's technical support is very good and very much available.
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Anonymous User
Enterprise Monitoring Architect
Our tech support guy is amazing. What I try to do, because I know how I am and I get irritated when someone comes to...
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Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
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Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
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Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
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Abednego Petrus
Technical Manager, Consulting at a outsourcing company
The customer support from Dynatrace is very helpful, as they assist our customers effectively when there are problems...
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Anonymous User
Senior Director at a financial services firm
As our adoption was in its infancy, we had the physical Dynatrace guardians, local from local areas, if you will, in...
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Anonymous User
Senior Manager Network Architecture at a logistics company
Technical support normally goes through our partner. The partner will then contact Dynatrace if they have an issue...
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Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
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Anonymous User
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm
We are satisfied with the technical support.
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Anonymous User
Service Delivery Specialist at Experian
Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
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Anonymous User
Application Performance Engineer at a transportation company
When something goes wrong, support is unbelievable. I really can't expect that they are so slow in the support, which...
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Anonymous User
Enterprise Monitoring Engineer at a financial services firm
Depends on how tough the question is. If I ask them a question about stuff they have not done before, it takes a...
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Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
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Anonymous User
Software Developer at a government
We haven't been in touch with technical support lately. However, when we have contacted them in the past, they have...
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Review 1 of 30

Technical Support

No Data Available

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