Compare Apica vs Dynatrace

Apica

Based on 20 reviews.

Dynatrace

Based on 363 reviews.

Latest Research

Buyer's Guide

Apica vs. Dynatrace

March 2026

Dynatrace vs. Apica

Updated: March 2026

Buyer's Guide

Apica vs. Dynatrace

March 2026

Apica vs. Dynatrace

Updated: March 2026

Sample Customers

Apica

HBO, JPMC, Morgan Stanley, Xander, EA Sports, Volvo

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

Apica

11 reviews

Dynatrace

19 reviews

Ruxit [EOL]

0 reviews

Top Industries

Financial Services Firm

19%

Construction Company

12%

Comms Service Provider

Energy/Utilities Company

Financial Services Firm

20%

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuhya Lakkireddy
Performance Tester at MetLife
I use it for developing scripts - UI scripts and API tests.
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Review 1 of 1

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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Review 1 of 1

Customer Service

Priya Raman
Senior Performance Engineer at a comms service provider
The technical team is really good. The support personnel are approachable. We can reach them easily. They spend a...
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RyanVassallo
Head of Systems and Infrastructure at Booming Games
Since we had enterprise, we had SLA support, which is very good. We never had any issues with the support. When we...
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Punith H K
Senior Systems Engineer at Infosys
I contacted support when I had to create some scripts for external applications. The support is helpful.
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Neeti Sagar
QA Automation Engineer at Good Work Hub
The customer service and support were pretty good. They implemented most of the features we asked for. However, there...
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Noorul Mustafa Khan
Senior Associate Vice President at Wells Fargo
I was part of a centralized support team responsible for managing a complete line of business within my organization....
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Mohammad AlShbou
Systems Engineer at a tech services company
The customer service and support were a little slow to respond. The browser sometimes checks alerts on unknown issues...
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Anuhya Lakkireddy
Performance Tester at MetLife
The customer service and support are really helpful.
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Sofonias Fiseha
Application performance tester at a tech vendor
Apica's technical support team is really fast and supportive. The solution was not picking up some scripts when we...
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Anonymous User
Associate at a consultancy
Unlike other platforms like LoadRunner and JMeter, where you can find answers online, with Apica, you have to rely...
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Katta Naveen
Software Associate at a tech services company
My company has contacted Apica's support team to notify them about the issue related to the product not being able to...
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Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I contacted Apica's support for a colleague's access permission issue, which was resolved by addressing her access...
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Joseph Fender
Information Systems Engineer III at a financial services firm
Support has never been a problem. Their support is top-notch. We either email or get our client experience manager on...
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Nick McDonald
CTO at GreySnowPoker
They are always adapting and improving the product. If you ask something from them, they will do a custom script for...
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Anonymous User
Performance Synthetic Performance Monitoring and Autonomic IT solutions architect at a financial services firm
Their support post-deployment is very good. I have gotten to know some of the staff very well at different levels....
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Gabriele Armao
Head of Monitoring at a tech services company
Their support team is very helpful. If we miss something, they make sure this is easily taken into consideration in...
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Anonymous User
IT Operation Lead at a comms service provider
Technical support is always there to answer my questions. They are very responsive. Typically, they all have the...
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Shafi Mohammed
Lead Consultant, Engineering Team at a insurance company
The thing that makes the product so easy to use is the support. They made our experience a lot better than what we...
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Anonymous User
Global Monitoring & Tools Manager at a financial services firm
They have fantastic, outstanding technical support as well as outstanding account support in general. I can't say...
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Review 1 of 18

Clifford Neilson
Service Delivery Manager at choice sourcing
I've had no issues with technical support.
Read full review of Dynatrace »
KapilK
Senior Manager, Technical Architect Performance at Duck Creek Technologies
While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and...
Read full review of Dynatrace »
Anonymous User
Performance Architect at a tech vendor
For Dynatrace tech support, we have a dedicated team here, which is easily reachable, so I rate it around nine to ten.
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Anonymous User
Cloud Engineer at Clearsale
Their technical support is excellent.
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Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
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Anonymous User
Solutions director at a tech services company
We had several calls to their support organization, but we have had a very good response from them. Even the Mission...
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Anonymous User
Chief Delivery & Wellness Officer at Bahwan CyberTek
Technical support is fine. We have not had any issues.
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Anonymous User
V.P. - Pre-Production Performance Architect at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
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Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
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ReinhardWeber
Senior Product Manager at SAP CX
The technical support is great. We have a pretty good contract with Dynatrace for contacting support. They are pretty...
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Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
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Anonymous User
Integration Architect at a financial services firm
The technical support is good.
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SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
My team reaches out to the Dynatrace technical support team whenever there's a connectivity issue, an issue with...
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Anonymous User
Solution Management at a computer software company
Customer Service: First class support, via mail, telephone and even chat! Technical Support: Premium!
Read full review of Ruxit [EOL] »
Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
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Barry Pieper
Manager, Performance Engineering at Medica Health Plans
Tech support has generally been pretty good. We get good response. They have a thing called Dynatrace ONE and I find...
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Anonymous User
Software Developer at The Travelers Companies, Inc.
I have not called tech support, but we do have a guardian. I know that one of our performance engineers actively...
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Anonymous User
Consultant at a tech services company
It's very good technical support. We don't have many issues with the product but when we have, we get very quick...
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Leo Yu
Development Architect at SAP Canada
The product needs a lot of the support, especially on the consulting side and post sales. You will also need an...
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Anonymous User
Assistant Manager at a tech services company
It's high.
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Anonymous User
Systems Engineer at a computer software company
Customer Service: Customer service is very friendly, knows the products well, and try very hard to meet your...
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
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Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
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Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
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Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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Anonymous User
Monitoring Engineer at a manufacturing company
Technical support was pretty good. They jumped on the call, and we spent some time with them in India, and issues...
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Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
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Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
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Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
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Review 1 of 30

Technical Support

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