Compare Apica vs Dynatrace

Apica

Based on 20 reviews.

Dynatrace

Based on 364 reviews.

Latest Research

Buyer's Guide

Apica vs. Dynatrace

August 2026

Dynatrace vs. Apica

Updated: August 2026

Buyer's Guide

Apica vs. Dynatrace

August 2026

Apica vs. Dynatrace

Updated: August 2026

Sample Customers

Apica

HBO, JPMC, Morgan Stanley, Xander, EA Sports, Volvo

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

1 reviews

17 reviews

0 reviews

1 reviews

Top Industries

Construction Company

17%

Financial Services Firm

15%

Comms Service Provider

13%

Outsourcing Company

Financial Services Firm

18%

Manufacturing Company

Outsourcing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I use Apica for performance testing, where I record our flows, enhance our scripts, and add inline code and...
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Review 1 of 1

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Customer Service

RyanVassallo
Head of Systems and Infrastructure at Booming Games
Since we had enterprise, we had SLA support, which is very good. We never had any issues with the support. When we...
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Mohammad AlShbou
Systems Engineer at a tech services company
The customer service and support were a little slow to respond. The browser sometimes checks alerts on unknown issues...
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Punith H K
Senior Systems Engineer at Infosys
I contacted support when I had to create some scripts for external applications. The support is helpful.
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Priya Raman
Senior Performance Engineer at a manufacturing company
The technical team is really good. The support personnel are approachable. We can reach them easily. They spend a...
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Anuhya Lakkireddy
Performance Tester at MetLife
The customer service and support are really helpful.
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Noorul Mustafa Khan
Senior Associate Vice President at Wells Fargo
I was part of a centralized support team responsible for managing a complete line of business within my organization....
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Sofonias Fiseha
Application performance tester at a tech vendor
Apica's technical support team is really fast and supportive. The solution was not picking up some scripts when we...
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Neeti Sagar
QA Automation Engineer at Good Work Hub
The customer service and support were pretty good. They implemented most of the features we asked for. However, there...
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Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I contacted Apica's support for a colleague's access permission issue, which was resolved by addressing her access...
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Shafi Mohammed
Lead Consultant, Engineering Team at a insurance company
The thing that makes the product so easy to use is the support. They made our experience a lot better than what we...
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Anonymous User
IT Operation Lead at a comms service provider
Technical support is always there to answer my questions. They are very responsive. Typically, they all have the...
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Gabriele Armao
Head of Monitoring at a tech services company
Their support team is very helpful. If we miss something, they make sure this is easily taken into consideration in...
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Anonymous User
Associate at a consultancy
Unlike other platforms like LoadRunner and JMeter, where you can find answers online, with Apica, you have to rely...
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Anonymous User
Global Monitoring & Tools Manager at a financial services firm
They have fantastic, outstanding technical support as well as outstanding account support in general. I can't say...
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Nick McDonald
CTO at GreySnowPoker
They are always adapting and improving the product. If you ask something from them, they will do a custom script for...
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Katta Naveen
Software Associate at a tech services company
My company has contacted Apica's support team to notify them about the issue related to the product not being able to...
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Joseph Fender
Information Systems Engineer III at a financial services firm
Support has never been a problem. Their support is top-notch. We either email or get our client experience manager on...
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Anonymous User
Performance Synthetic Performance Monitoring and Autonomic IT solutions architect at a financial services firm
Their support post-deployment is very good. I have gotten to know some of the staff very well at different levels....
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Review 1 of 18

Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
The technical support is good.
Read full review of Dynatrace »
Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
Technical support is very good and very responsive. We're quite satisfied with the level of service on offer.
Read full review of Dynatrace »
Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
Read full review of Dynatrace »
Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
Read full review of Dynatrace »
Anonymous User
Platform Architect Senior at The PNC Financial Services Group, Inc.
When it's something technical support can fix, it is very good. When it is something they can't fix, and it is either...
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Chris Green
Technical Lead at Royal Caribbean Cruises
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
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Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
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Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
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Anonymous User
Enterprise Monitoring Engineer at a financial services firm
Depends on how tough the question is. If I ask them a question about stuff they have not done before, it takes a...
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Anonymous User
CEO/Founder at Keizer Consulting Group
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
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Anonymous User
Managing Director at a computer software company
The technical support is phenomenal - they have a call program called Dynatrace ONE, which is like a customer success...
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A.Sousa
CTO at Marketware
Support is just great. Part of it is public, so everyone can check it out. Dynatrace direct support is even better,...
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Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
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Anonymous User
TitleICT management division director
Exceptional. Very quick replies (sometimes in the order of minutes), very professional.
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Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
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Anonymous User
Cloud Engineer at Clearsale
Their technical support is excellent.
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Anonymous User
Product Manager at a financial services firm
Currently, we get the vendor support directly. Their support is adequate.
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Anonymous User
Manager Application Development at International Flavors & Fragrances Inc.
We did use technical support in the initial phase when we were struggling to get into the tool. We felt they were...
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
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Anonymous User
Systems Engineer at a computer software company
Customer Service: Customer service is very friendly, knows the products well, and try very hard to meet your...
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Anonymous User
Application Analyst at Farm Bureau Insurance Of Mi
Mike Ditmar is probably one of the best engineers that I have ever worked with. If he does not know the answer, he is...
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Leo Yu
Development Architect at SAP Canada
The product needs a lot of the support, especially on the consulting side and post sales. You will also need an...
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Anonymous User
SRE Manager at a tech vendor
I rate tech support very low. The technical support was not that good. They were not very attentive whenever there...
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Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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Anonymous User
Software Engineer at a financial services firm
I use Dynatrace technical support on a daily basis. They have a live chat within the tool and that comes for free...
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Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
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Anonymous User
Director Of Integration And Performance at a media company
From what I've seen, they're very knowledgeable and easy to work with.
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Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Review 1 of 30

Technical Support

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