Compare Apica vs Dynatrace

Apica

Based on 20 reviews.

Dynatrace

Based on 364 reviews.

Latest Research

Buyer's Guide

Apica vs. Dynatrace

June 2026

Dynatrace vs. Apica

Updated: June 2026

Buyer's Guide

Apica vs. Dynatrace

June 2026

Apica vs. Dynatrace

Updated: June 2026

Sample Customers

Apica

HBO, JPMC, Morgan Stanley, Xander, EA Sports, Volvo

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

2 reviews

17 reviews

0 reviews

1 reviews

Top Industries

Construction Company

17%

Financial Services Firm

16%

Comms Service Provider

12%

Outsourcing Company

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I use Apica for performance testing, where I record our flows, enhance our scripts, and add inline code and...
Read full review of Apica »

Review 1 of 1

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Customer Service

Priya Raman
Senior Performance Engineer at a manufacturing company
The technical team is really good. The support personnel are approachable. We can reach them easily. They spend a...
Read full review of Apica »
Sofonias Fiseha
Application performance tester at a tech vendor
Apica's technical support team is really fast and supportive. The solution was not picking up some scripts when we...
Read full review of Apica »
RyanVassallo
Head of Systems and Infrastructure at Booming Games
Since we had enterprise, we had SLA support, which is very good. We never had any issues with the support. When we...
Read full review of Apica »
Anuhya Lakkireddy
Performance Tester at MetLife
The customer service and support are really helpful.
Read full review of Apica »
Mohammad AlShbou
Systems Engineer at a tech services company
The customer service and support were a little slow to respond. The browser sometimes checks alerts on unknown issues...
Read full review of Apica »
Punith H K
Senior Systems Engineer at Infosys
I contacted support when I had to create some scripts for external applications. The support is helpful.
Read full review of Apica »
Neeti Sagar
QA Automation Engineer at Good Work Hub
The customer service and support were pretty good. They implemented most of the features we asked for. However, there...
Read full review of Apica »
Noorul Mustafa Khan
Senior Associate Vice President at Wells Fargo
I was part of a centralized support team responsible for managing a complete line of business within my organization....
Read full review of Apica »
Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I contacted Apica's support for a colleague's access permission issue, which was resolved by addressing her access...
Read full review of Apica »
Katta Naveen
Software Associate at a tech services company
My company has contacted Apica's support team to notify them about the issue related to the product not being able to...
Read full review of Apica »
Anonymous User
Associate at a consultancy
Unlike other platforms like LoadRunner and JMeter, where you can find answers online, with Apica, you have to rely...
Read full review of Apica »
Shafi Mohammed
Lead Consultant, Engineering Team at a insurance company
The thing that makes the product so easy to use is the support. They made our experience a lot better than what we...
Read full review of Apica »
Nick McDonald
CTO at GreySnowPoker
They are always adapting and improving the product. If you ask something from them, they will do a custom script for...
Read full review of Apica »
Anonymous User
IT Operation Lead at a comms service provider
Technical support is always there to answer my questions. They are very responsive. Typically, they all have the...
Read full review of Apica »
Joseph Fender
Information Systems Engineer III at a financial services firm
Support has never been a problem. Their support is top-notch. We either email or get our client experience manager on...
Read full review of Apica »
Anonymous User
Global Monitoring & Tools Manager at a financial services firm
They have fantastic, outstanding technical support as well as outstanding account support in general. I can't say...
Read full review of Apica »
Gabriele Armao
Head of Monitoring at a tech services company
Their support team is very helpful. If we miss something, they make sure this is easily taken into consideration in...
Read full review of Apica »
Anonymous User
Performance Synthetic Performance Monitoring and Autonomic IT solutions architect at a financial services firm
Their support post-deployment is very good. I have gotten to know some of the staff very well at different levels....
Read full review of Apica »

Review 1 of 18

AZLAN TAHIR
Manager Solution Architect at 1LINK
Dynatrace Operator's customer service team is very good and extremely helpful. They are very fast and well-trained....
Read full review of Dynatrace Operator »
Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
Read full review of Dynatrace »
BasilJiji
System engineer at a retailer
Technical support is highly responsive and expert, with users particularly valuing the Guardian Program for hands-on...
Read full review of Dynatrace »
IlkkaM
Managing Director at a tech services company
I have contacted technical support. Unfortunately, it took quite a while. The technical support could be faster.
Read full review of Dynatrace »
Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
Read full review of Dynatrace »
Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
Read full review of Dynatrace »
Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
Read full review of Dynatrace »
Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
Read full review of Dynatrace »
Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
Read full review of Dynatrace »
Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
Read full review of Dynatrace »
Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
Read full review of Dynatrace »
Donald Hall
Manager, Ecommerce Support at a retailer
It is fantastic. You don't even have to pick up the phone. You can submit a Jira ticket from directly within...
Read full review of Dynatrace »
Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
Read full review of Dynatrace »
Stefano Ghelfi
Senior Analyst Programmer at a computer software company
The technical support is very good and they have a live chat. You can open the chat from the product and check any...
Read full review of Dynatrace »
Anonymous User
IT Service Owner at a insurance company
I have not personally used it, but a my colleague has used it. Our company gets quick response times and qualified...
Read full review of Dynatrace »
Anonymous User
Manager Of Digital Resiliency and APM at Royal Bank of Canada
The technical support has been fantastic, even getting right up to third-level support and getting changes overnight....
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer at a tech company
For some reason, we wanted to create a report about what is the maximum used end point or the maximum called end...
Read full review of Dynatrace »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
Read full review of Dynatrace »
A.Sousa
CTO at Marketware
Support is just great. Part of it is public, so everyone can check it out. Dynatrace direct support is even better,...
Read full review of Dynatrace »
Cristiane Machado
Head Of Product Development at Stefanini SCALA
I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should...
Read full review of Dynatrace »
Anonymous User
Technical Manager at a tech services company
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are...
Read full review of Dynatrace »
Anonymous User
Monitoring Engineer at a manufacturing company
Technical support was pretty good. They jumped on the call, and we spent some time with them in India, and issues...
Read full review of Dynatrace »
Ruan Van Staden
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
Read full review of Dynatrace »
Anonymous User
Senior Systems Administrator Leader/Performance Engineer at a tech services company
Customer Service: 10 out of 10 as they are great to work with. Technical Support: 9 out of 10, but it could be 10 out...
Read full review of Dynatrace »
Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support.
Read full review of Dynatrace »
Anonymous User
Cloud Engineer at Clearsale
Their technical support is excellent.
Read full review of Dynatrace »
Anonymous User
Technical Architect at a computer software company
Customer Service: At times customer service could be really good, but most of the times I thought that this is a huge...
Read full review of Dynatrace »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
My team reaches out to the Dynatrace technical support team whenever there's a connectivity issue, an issue with...
Read full review of Dynatrace »
Anonymous User
Gerente de Operaciones at a consultancy
Technical support has been really good. Truthfully, we seldom use it. However, when we use it, it's fast. It's...
Read full review of Dynatrace »
Anonymous User
Platform Architect Senior at The PNC Financial Services Group, Inc.
When it's something technical support can fix, it is very good. When it is something they can't fix, and it is either...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.