Compare Alteryx vs Progress Software

Alteryx

Based on 119 reviews.

Progress Software

Based on 158 reviews.

Sample Customers

Alteryx One

Siemens Energy, Bank of America, Coca-Cola, BT, Papa Johns, McLaren Racing

DataDirect

Killik & Co

Popular Solutions

10 reviews

1 reviews

7 reviews

2 reviews

Top Industries

Financial Services Firm

19%

Manufacturing Company

Construction Company

Outsourcing Company

Financial Services Firm

11%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManojBehera
Senior Staff Cyber Security Cloud Data Architect at GE Healthcare
My main use case for Alteryx is to automate quite a few ETL workloads, and Alteryx provides a great platform in...
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Review 1 of 1

G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of Progress MOVEit »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

ZavedAhmed
Senior Business Associate at Tech Mahindra
I have not used the Alteryx Designer technical support very much because I am not at that level of maturity to fully...
Read full review of Alteryx One »
KONSTANTINOS PAZALOS
CEO at WITSIDE
The solution's technical support is responsive, but there are some delays at times. I rate the technical support a...
Read full review of Alteryx One »
Theresa McLaughlin
Senior Capacity Planner at a financial services firm
They recently moved to a different support model. Initially, when we came to the product, the support was pretty...
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Anamita Anuva
Graduate Assistant at a university
I haven't had a chance to deal with the tech support due to the fact that mostly whenever things went wrong with...
Read full review of Alteryx One »
Ajay Nayak
Senior Data Engineer at Baxter International Inc.
I am satisfied with customer support because whenever we face any issues, we can connect to them to get information,...
Read full review of Alteryx One »
Snehaa-Selvakumaran
DevOps Lead at a energy/utilities company
Alteryx support responds quickly, and my interactions with them have been good. I rate Alteryx nine out of 10.
Read full review of Alteryx One »
ManojBehera
Senior Staff Cyber Security Cloud Data Architect at GE Healthcare
Customer support from Alteryx has been amazing. I would rate it a perfect 10 out of 10.
Read full review of Alteryx One »
Shyam Pendyala
Manager, BI Platforms at Refinitiv, an LSEG Business at LSEG (London Stock Exchange Group)
The limited availability of resources and slower response times contribute to the challenges in troubleshooting and...
Read full review of Alteryx One »
BeatkaSpence
Data Analyst at Data Management Consulting
Alteryx customer service was great. They gave me a trial version, and the client company bought licenses. The...
Read full review of Alteryx One »
Dominic Mutai
M&E Advisor at PATH
If I have an issue with Alteryx Designer, I can go online to get a resolution from the solution's community group. I...
Read full review of Alteryx One »
Anonymous User
Team Lead- Supply Chain Advisory, New Energies at a energy/utilities company
We had a good experience with them. We are happy. I would rate them a four out of five.
Read full review of Alteryx One »
Rushabh-Shah
Manager - Analytics at Bigtree Entertainment Pvt Ltd (Bookmyshow)
The technical support is great. There's a very good community that surrounds the solution. However, you can also...
Read full review of Alteryx One »
Anonymous User
Solutions Consultant at a tech services company
The technical support has been very good. I'd rate it ten out of ten. We're quite satisfied with the level of service...
Read full review of Alteryx One »
Anonymous User
Advance Analytics PO at a pharma/biotech company
While the community support offered by the solution is great, if you need to directly contact technical support, it's...
Read full review of Alteryx One »
Anonymous User
Software Engineer at a computer software company
I have not contacted Alteryx customer service or technical support as I have been able to find solutions through...
Read full review of Alteryx One »
Anonymous User
Product Manager at a tech services company
Community support is good, but I have not yet contacted technical support. I am not able to assess them.
Read full review of Alteryx One »
Anonymous User
Manager at a computer software company
Alteryx Designer's technical support tend to avoid questions related to integrations.
Read full review of Alteryx One »
Anonymous User
Consultant at a manufacturing company
I would rate the technical support of Alteryx a six out of ten. Recently the support has been facing attrition...
Read full review of Alteryx One »
Alberto Guisande
Director at Decision Science
It is one of the most complete and great customer service that I experienced with a software company/ecosystem. The...
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Allan Kirszberg
Coordenador Financeiro at Icatu
Technical support is good.
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Anonymous User
Associate Managing Director at a financial services firm
We have a great relationship with technical support. They are helpful and responsive, and they have a great community.
Read full review of Alteryx One »
Hisyam Ahmad Suhaimi
Data Analytics at Bank Islam Malaysia Berhad
The solution's technical support is okay. I posted a few queries and called up the support team for help. I felt that...
Read full review of Alteryx One »
Anonymous User
Associate Solutions Analyst at a healthcare company
I haven’t had to use technical support, as far as actually speaking to people, but I have used Alteryx Community to...
Read full review of Alteryx One »
Anonymous User
Billigence VP for Europe at a tech services company
* There is a very good and supported community. * Reasonable reaction time for the support.
Read full review of Alteryx One »
Milind Shimpi
Experience Technocrat driving IT initiatives at WISDOMBOWL
I contacted customer support once or twice, and they were quick to respond. I would also rate them nine out of ten.
Read full review of Alteryx One »
Vishalkumar1996
Assistant Manager at L&T Geostructure LLP
The tech support for Alteryx is quite good. When we encounter issues, we email them and typically receive a prompt...
Read full review of Alteryx One »
Anonymous User
Director at a tech services company
The support is very good overall. We are satisfied with their level of service. They are knowledgeable and responsive.
Read full review of Alteryx One »
Anonymous User
Co-Founder at a computer software company
The technical support is very supportive.
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AnshumanSingh
Vice President --Analytics & Digital Transformation at Polestar Solutions & Services India Pvt Ltd
I rate the technical support an eight out of ten.
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Anonymous User
Manager at a manufacturing company
I have had contact with technical support in license related things, but it's more community based where you can...
Read full review of Alteryx One »

Review 1 of 30

Salim Malik
Senior Citrix Specialist at Kuwait Oil Company (K.S.C.)
Technical support is quite helpful and responsive. They have a front line that tries to understand the solution. If...
Read full review of Progress ShareFile »
Janelle Willis
Sr. Software Configuration Administrator at a tech services company
I have never contacted technical support.
Read full review of Progress MOVEit »
Kiran Raju L
Project Manager at Cognizant
The support is standard, but clients should have their proper quotations for support. For our client, they had two...
Read full review of Progress MOVEit »
Srujan Panuganti
Scientist - Instrument II at AbbVie
This is open-source software. The code and software are hosted on GitHub. If there is any problem with MOVEit, I can...
Read full review of Progress MOVEit »
Rahul Soman
IT Infrastructure Specialist at Dynatrade LLC
The support for this solution is good. I would rate it a four out of five.
Read full review of WhatsUp Gold »
Kinoti Martin
Network Engineer at a financial services firm
It's excellent, and the last technical engineer I worked with was amazing. On a scale of 10, I give them a nine.
Read full review of WhatsUp Gold »
Mike Silva
Senior Operations Engineer at a retailer
We did use technical support, but not on a regular basis. We use our contact there, our account manager, who is...
Read full review of Chef »
Anonymous User
Hewlett Packard Enterprise Solution Architect at a tech services company
I would rate tech support at nine out of 10.
Read full review of Kemp LoadMaster »
Anonymous User
Systems Administrator II at Lincoln Land Community College
Kemp tech support has been absolutely fantastic. We have had one hardware issue, which over a span of eight years...
Read full review of Kemp LoadMaster »
Anonymous User
Assistant Systems Administrator at a non-profit
We have not had contact with technical support.
Read full review of WhatsUp Gold »
Anonymous User
Senior Systems Analyst at a manufacturing company
The customer service was great! They helped me to quickly resolve two licensing-related issues with our additional...
Read full review of Kemp LoadMaster »
Olayinka Adetijanwa
Solution Architect at ReDoy Corporation
I rate customer service and support a ten out of ten.
Read full review of Kemp LoadMaster »
George Dailey
Security Operations Specialist III at a pharma/biotech company
Their tech support is very good.
Read full review of WhatsUp Gold »
Anonymous User
Vice President Strategic Development at a hospitality company
Technical support is great. It's 24/7, 365 days a year.
Read full review of Progress OpenEdge RDBMS »
Amit Chaudhary
Primary Architect at Autodesk, Inc.
If we need help, we raise an AWS ticket. Then, the AWS support helps us with the technical support.
Read full review of Chef »
Mohammad Shahid
Citrix Consultant at Alphadata.LLC
We faced some issues during Covid with one of our customers who had deployed in the hybrid mode. They were...
Read full review of Progress ShareFile »
Anonymous User
IT Services Manager at dSPACE GmbH
The Kemp support team is outstanding. They were very helpful; not only did they help us to better understand the...
Read full review of Kemp LoadMaster »
Ijaz Hussain
Manager at ZS Associates
If we need technical support we raise an AWS ticket and someone from the technical support team helps us. If we hit a...
Read full review of Chef »
Anonymous User
Network and System Administrator at Kliniken Maria Hilf GmbH
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »
Dixit Singla
Staff Engineer at a tech vendor
I find customer support to be good.
Read full review of MarkLogic »
Anshul Somani
Solutions Architect
The technical support is very good.
Read full review of Chef »
Samir Jhaveri
Managing Director at XcellHost Cloud Services Pvt Ltd
The technical support is very good. There are no issues.
Read full review of Progress ShareFile »
Jakob Kvistgaard
Infrastructure Specialist at a tech services company
Kemp support is great. You always get qualified assistance and the support engineers are friendly and helpful. You...
Read full review of Kemp LoadMaster »
Anonymous User
Network and System Administrator at Guardian Capital Group Ltd
Service is great, easy to work with, and always responsive.
Read full review of Kemp LoadMaster »
Anonymous User
Network Engineer at a government
We don't have any issues that needed technical support.
Read full review of WhatsUp Gold »
Jason Dunn
Systems Administrator at a construction company
Customer service is fast and responsive. Haven't had to use it very often, if at all.
Read full review of Kemp LoadMaster »
Rodney Barnhardt
Server\Storage Administrator at Charlotte Pipe and Foundry
Customer Service: Citrix support and customer service has always been excellent. Technical Support: Citrix technical...
Read full review of Progress ShareFile »
Chetan Kousadikar
Senior Software Engineer at Xylem
We have had a good experience with customer service and support. Their response is smooth, prompt and precise. In...
Read full review of Telerik Test Studio »
Rakesh Joshi
General Manager at Seriti Resources
I rate Kemp support nine out of 10. Kemp support is good, but LoadMaster is highly stable, so we don't have many...
Read full review of Kemp LoadMaster »
Yevhen Ikonnykov
Senior Software Engineer at a aerospace/defense firm
We have a paid version of this solution but have never contacted technical support. We haven't needed to.
Read full review of WhatsUp Gold »

Review 1 of 30

Technical Support

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