Compare Altair vs Splunk

Altair

Based on 30 reviews.

Splunk

Based on 1252 reviews.

Sample Customers

Altair Panopticon

BlackRock, Nasdaq, Citadel, Citi, Imagine Software, Deutsche Bank, FIS, HSBC, Morgan Stanley

Splunk Cloud Platform

Mindtouch

Popular Solutions

Altair RapidMiner

4 reviews

Altair Knowledge Studio

1 reviews

Altair Monarch

1 reviews

Splunk Enterprise Security

167 reviews

Splunk AppDynamics

37 reviews

Splunk Cloud Platform

61 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

11%

Construction Company

Outsourcing Company

13%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Satesh P
Solution Architect at Hitachi Digital Services
My main use case for Altair RapidMiner is enterprise AI and data analytics platform implementation for clients. From...
Read full review of Altair RapidMiner »
Leo Sundararaj
Account Manager at JegaSure
I used Altair Knowledge Studio mainly for data preparation and creating decision trees. We used SAS for data...
Read full review of Altair Knowledge Studio »
Leo Sundararaj
Account Manager at JegaSure
The primary use case of Altair Monarch was data extraction. I used it to process a lot of documents and data from...
Read full review of Altair Monarch »

Review 1 of 3

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Anuj Gupta
Devops Specialist at Amdocs
I use Splunk Cloud Platform to monitor servers, databases, and Kubernetes infrastructure. Infrastructure monitoring...
Read full review of Splunk Cloud Platform »
Vikash Kushwaha
Full-Stack Software Engineer at mindpathtech
We agreed to speak about Splunk SOAR this time. I have worked with Splunk SOAR since 2025. I work with Splunk SOAR as...
Read full review of Splunk SOAR »
Yasir Amin
Sr. Solution Architect, Project Manager at The National Commercial Bank
The primary use case for Splunk AppDynamics is to find the root cause diagnostics for issues. I am currently using...
Read full review of Splunk AppDynamics »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I have been working for the past two to three years in the agriculture skilling sector. I work at the intersection of...
Read full review of Splunk Observability Cloud »

Review 1 of 5

Customer Service

Gopi Manoj Vuyyuru
Technical Support Team Lead at HCLTech
I never needed to contact RapidMiner's technical support team. I followed their blogs and support articles when I...
Read full review of Altair RapidMiner »
Lionel Der Krikorian
Fondateur- Data Scientist - Analyste certifié sur RapidMiner at LDK 360
I use the community website for support. I have had several problems, and the community has always answered my...
Read full review of Altair RapidMiner »
Laurence Moseley
Emeritus Professor of Health Services Research at University of South Wales
I have not contacted technical support. I've only used the user forum.
Read full review of Altair RapidMiner »
Leo Sundararaj
Account Manager at JegaSure
The support for Altair Monarch is prompt and satisfactory. Although I seldom needed to contact support because the...
Read full review of Altair Monarch »
RajivSharma
Senior Product Manager at CustomerXps Software
In terms of technical support, whenever we face issues, the first place we go to are online forums or the solution's...
Read full review of Altair RapidMiner »
Anonymous User
Data Analytics Manager at a engineering company
My experience with customer support has been mixed; the technical documentation is thorough, and the community forum...
Read full review of Altair RapidMiner »
Aziz Lazraq
Professor at Mines Rabat
I have never contacted technical support. Any time that I have had an issue, I have tried to solve it myself. One...
Read full review of Altair RapidMiner »
Aziz Lazraq
Professor at Mines Rabat
Whenever I have a problem, I try to solve it myself. One time when I had a problem with deep learning, I tried to get...
Read full review of Altair RapidMiner »
Andrey Alfiansyah
Executive Director at a philanthropy
RapidMiner technical support offers so much information. I feel that they've been helpful.
Read full review of Altair RapidMiner »
Anonymous User
Pre Post Sales Engineer at a wholesaler/distributor
Normally I use the community for support, and don't make contact with customer service. I have some friends who are...
Read full review of Altair RapidMiner »
Anonymous User
Senior Community Manager at a tech vendor
Superb.
Read full review of Altair RapidMiner »
Anonymous User
Project Engineer at a engineering company
I was only in touch with technical support for a licensing issue, and it worked out fine. I have no complaints.
Read full review of Altair RapidMiner »
Aziz Lazraq
Professor at Mines Rabat
I have not needed to use the support from RapidMiner. It is easy to use and my students do not need it.
Read full review of Altair RapidMiner »
Anonymous User
Senior Manager at a consultancy
It's a little difficult to assess what RapidMiner support is like on average. We are partners, so the support is...
Read full review of Altair RapidMiner »
VictorSantos
Professor at Instituto Superior de Contabilidade e Administraçao de Coimbra
I have not encountered any problems with Altair RapidMiner technical support. Registration and add-ons have been...
Read full review of Altair RapidMiner »
Rohini Kram
Data Scientist at a wireless company
The technical support for RapidMiner is fantastic.
Read full review of Altair RapidMiner »
Leo Sundararaj
Account Manager at JegaSure
The support from Altair is seamless. They have a dedicated Data Analytics support team, and we can raise tickets for...
Read full review of Altair Knowledge Studio »
Scott Wu
0 at ChangXin Memory Technologies, Inc.
I reached out to support through either the support portal or community support.
Read full review of Altair RapidMiner »

Review 1 of 18

Karthik Palepu
IT Associate at Accenture
I would rate the technical support that Splunk provides as an eight.
Read full review of Splunk ITSI (IT Service Intelligence) »
Ernesto Gutierrez
Solutions Architect at Ikusi
I would evaluate customer service and technical support for Splunk Observability Cloud as good. They respond...
Read full review of Splunk Observability Cloud »
Raymundo Perez
Splunk Admin at Sempra Infraestructura
Customer service and technical support are good. They can sometimes be expensive, but the cost is appropriate given...
Read full review of Splunk Enterprise Security »
HrishikeshNavkar
Senior Software Engineer at WorldPay US
My opinion on the technical support and customer service of Splunk, based on my cases, is that it is quite good with...
Read full review of Splunk Cloud Platform »
SaketShrivastava
Technology And Digitization Lead at JLL
I would rate support from zero to ten points at six points, maximum.
Read full review of Splunk ITSI (IT Service Intelligence) »
Mohammed Hassan
Regional Director at iSecureMind Integrated Solutions
Splunk's technical support is amazing. Their response time depends on the SLA. If the issue is of medium or low...
Read full review of Splunk User Behavior Analytics »
Rajiv Warrier
Regional Head at a tech services company
I've dealt with technical support and it's pretty good. They are helpful. I find them responsive.
Read full review of Splunk Enterprise Security »
ShubhamSharma6
Software Engineer at Wipro Limited
Splunk Cloud Platform offers excellent technical support that is both knowledgeable and responsive.
Read full review of Splunk Cloud Platform »
Anonymous User
Director General de España at a cloud solution provider
I don't know about their support. I don't work with it much. On an activity level, I'm not so close to the platform....
Read full review of Splunk Enterprise Security »
Anonymous User
Director, Enterprise Insider Threat at a legal firm
I would evaluate customer service and technical support for Splunk Enterprise Security as far better than anything...
Read full review of Splunk Enterprise Security »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk Enterprise Security »
Anonymous User
Director of Application Performance Monitoring As A Service (MAPS & MSPM)
I think their technical support is good. There is no problem there that I know of.
Read full review of Splunk AppDynamics »
Anonymous User
Consultant at a tech services company
Many people complain about back-and-forth interactions with Splunk support. It feels like a repetitive loop of...
Read full review of Splunk Cloud Platform »
SamarPo
Consultant at Sepas Holding | هلدینگ سپاس
I didn't have a good experience with AppDynamics' technical support. Its knowledge base is locked up and unavailable.
Read full review of Splunk AppDynamics »
Anonymous User
Vice President at a financial services firm
We have an enterprise tooling team of our own. We actually don't support the product internally; however, there are...
Read full review of Splunk AppDynamics »
Yegor Skrynnyk
IT Specialistâ€‹ at IT Specialist LLC
I have not contacted support. We have only used our local distributors, and they have been good.
Read full review of Splunk AppDynamics »
Anonymous User
CTO at a computer software company
Based on the few problems that we have had, I would rate them a seven out of ten. For an issue, we did not get the...
Read full review of Splunk Enterprise Security »
Anonymous User
Information Security Engineer at a financial services firm
Customer support for Splunk Enterprise Security is good; sometimes it's not as fast as I would prefer, but it has...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Security Operations Manager at a retailer
I would rate the technical support for Splunk Cloud Platform probably a three, because there was some support, but I...
Read full review of Splunk Cloud Platform »
Anonymous User
Sr. IT Manager at a pharma/biotech company
Technical support for Splunk is good.
Read full review of Splunk Enterprise Security »
Venkatesh
Security Analyst at a tech services company
Technical support is good.
Read full review of Splunk Enterprise Security »
Steven Daniels
ISSE at a outsourcing company
In my experience, customer support has been such that the first level of support is often following scripts, and it...
Read full review of Splunk Enterprise Platform »
Hemant Pradhan
Works at a comms service provider
I rate Splunk support nine out of 10. It is very helpful. Whether you are connected to priority one, two, or three...
Read full review of Splunk ITSI (IT Service Intelligence) »
Praful Bhatnagar
Principal Systems Engineer at Aricent
The technical support is fine. At times, they take time to respond back but it may have been the support contract...
Read full review of Splunk Enterprise Security »
Anonymous User
Performance Consultant at a tech services company
Technical support and the online community are some of the best for any product.
Read full review of Splunk Enterprise Security »
Charles Roberti
Chief Executive Officer at ENAD
The technical support of Splunk is good as well, and they are helpful.
Read full review of Splunk Cloud Platform »
Anonymous User
Senior Solutions Architect at a tech services company
We've received technical support in two areas. On the pre-sales side, it's always been extremely professional, really...
Read full review of Splunk AppDynamics »
Anonymous User
Systems Engineer
Customer Service: Their response times are really good and they're knowledge about the product.Technical Support:...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk product manager at a tech vendor
Customer support is at an excellent level.
Read full review of Splunk Enterprise Platform »
Anonymous User
Manager IT Solutions at a pharma/biotech company
I've never contacted technical support. We don't take care of that aspect of the product.
Read full review of Splunk Observability Cloud »

Review 1 of 30

Technical Support

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