Compare Adobe vs IDERA

Adobe

Based on 199 reviews.

IDERA

Based on 92 reviews.

Overview

Adobe Systems Incorporated is an American multinational computer software company. The company is headquartered in San Jose, California, United States. Adobe has historically focused upon the creation of multimedia and creativity software products, with a more-recent foray towards rich Internet application software development. It is best known for Photoshop, the Portable Document Format and Adobe Creative Suite, as well as its successor Adobe Creative Cloud.

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Sample Customers

Popular Solutions

10 reviews

8 reviews

10 reviews

5 reviews

5 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

Retailer

Financial Services Firm

18%

Computer Software Company

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chris French
Manager, Enterprise Workfront Team at Capital One
The way that my company uses Adobe Workfront is primarily as a marketing solution for project management. We use it...
Read full review of Adobe Workfront »
Andrew Christodoulou
Principal Product Manager at Swoon
There are two separate companies that I've worked with. One was part of an off-price fashion marketplace when Adobe...
Read full review of Adobe Commerce »
Nitish Lamba
Technology Lead at Infosys
I have used Adobe Target for different purposes. The most basic use case is A/B testing. We run random tests on the...
Read full review of Adobe Target »
Ketan Sahasrabudhe
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
We are working on digital experience platforms such as Adobe Experience Manager or Sitefinity. It's for powering...
Read full review of Adobe Experience Manager »
Lavanya Prasanna Kumar
System Consultant at Freelancer
My use cases for Adobe Sign include working in NNE until April, where I played as an Adobe Enterprise Admin for...
Read full review of Adobe Sign »

Review 1 of 5

Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
reviewer3261598
Business Solutions Specialist at a energy/utilities company
I have been working with data modeling tools. Personally, I have been working with Erwin for many years now....
Read full review of IDERA ER/Studio »
Anonymous User
Automation Test Engineer Il at a computer software company
I used to work with Selenium at the start of my career, but right now, from the last almost four and a half years,...
Read full review of TestRail »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Customer Service

JoaoGeorge
Director of Strategy at Minitel SA
My experience with technical support has been fine.
Read full review of Adobe Flash [EOL] »
Chris French
Manager, Enterprise Workfront Team at Capital One
I communicate with the technical support of Adobe Workfront via ticket. My team will submit maybe 10 tickets a week,...
Read full review of Adobe Workfront »
Ivan Stankovic
CEO at Syncit Group
The support services offered by Adobe are slow. The solution's support team does not consist of very knowledgeable or...
Read full review of Adobe Commerce »
Nelson Soans
Workfront Implementation Manager at Accenture
The customer service and support have been good in terms of responsiveness, but sometimes there is a delay in...
Read full review of Adobe Workfront »
Vishu Aggarwal
Freelance Corporate Trainer at Freelancer

Read full review of Adobe Creative Cloud for Business »
JackyHood
Account Manager at RightWave, Inc.
For deployment from scratch, clients need a detailed list of their customers. This list should include first names,...
Read full review of Marketo »
Komal Jain
Product Manager at a consultancy
We raise priority tickets with Adobe when we face issues. We get priority support service since my organization is a...
Read full review of Adobe Workfront »
Elavarasan Devarajan
Target Team Lead at Tata Consultancy
I contact the technical support team whenever I want to update the website's privacy content. Support depends on the...
Read full review of Adobe Target »
Bishen Gosai
Acrobat Sign Specialist at Learning Curve
I use the support from Acrobat Sign on a regular basis. They are highly efficient. I rate the support from Acrobat...
Read full review of Adobe Sign »
Fabiana GO
Adobe solutions Architect at BUYSOFT DO BRASIL LTDA
When I buy for my clients, my clients ask about support from Adobe or some other support for the solution. I tend to...
Read full review of Adobe Connect »
Andy Sibley
Workfront Consultant at a tech vendor
There has been a shift since Adobe purchased Adobe Workfront in 2019-2020. There has been a gradual shift where in...
Read full review of Adobe Workfront »
Aleksander Kocev
Creative Director at Los Angeles Kings
The solution’s technical support is good.
Read full review of Adobe Creative Cloud for Business »
Chirag Bhavsar
Founder and CEO at Coduzion Technologies Pvt Ltd
I have actually used the customer support. Magento has an extension system also, where you can publish your extension...
Read full review of Adobe Commerce »
Anonymous User
Marketing & Innovation Director at Navita BR
When needed, the Adobe Support team was helpful, quick, and solved our problems (mainly cluster configuration issues)...
Read full review of Adobe ColdFusion »
Anonymous User
Quality and Office Manager at a tech consulting company
Good. Though it is not so easy to obtain your specific answer, but in the end, you are directed to the right solution.
Read full review of Adobe Workfront »
Anonymous User
Marketing at Kenes Group
Customer Service: I would give customer service a rating of three out of 10. Technical Support: I would give...
Read full review of Marketo »
Anonymous User
Senior Process Analyst at a venture capital & private equity firm
Customer Service: The customer service is very good. A lot of the time, the help desk is willing to help but the...
Read full review of Adobe Workfront »
Anonymous User
Learning Solutions Developer II at a legal firm
I have not needed to contact Adobe technical support.
Read full review of Adobe Captivate »
Monvick Teja
N\A at a consultancy
I have contacted the customer service in a recent block that I faced with the AWS launch.
Read full review of Adobe Target »
Anonymous User
Administrative Assistant at a tech services company
Customer Service: 5 out of 10. Technical Support: 5 out of 10.
Read full review of Adobe Workfront »
Anonymous User
Head of Service Delivery at a tech services company
Their enterprise platform support has not been great, but it has improved. As compared to Oracle and other platforms...
Read full review of Adobe Commerce »
Anonymous User
Digital Asset Specialist at a retailer
My company has a partnership with Adobe. There are Adobe engineers, sales representatives, and engineers assigned to...
Read full review of Adobe Experience Manager »
Kanhaiya Kumar
Associate at Red Hat
I have worked very closely with the Adobe customer teams and their account managers. So, their support performance is...
Read full review of Adobe Experience Manager »
Tyler Slingerland
Graphic Design Specialist at Self-Employed
I have not had any issue or have spoken to any of the service personnel.
Read full review of Adobe Creative Suite [EOL] »
Anonymous User
AEM/CQ5 Developer at a non-tech company
Support from Adobe is good and responds in a timely manner. Their ticketing system works and is useful for getting to...
Read full review of Adobe Experience Manager »
Anonymous User
Senior Consultant AEM at a manufacturing company
Six out of 10. The tech support from Adobe is slow to respond and takes a lot of time to fix product related bugs.
Read full review of Adobe Experience Manager »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
I have personally never contacted the Adobe technical support or customer service team so I cannot comment on it.
Read full review of Adobe ColdFusion »
Johan Aleman
Technical Program Manager at Concentrix Catalyst
The support teams from Adobe are, from my perspective, the least favorite part. The support team is struggling; when...
Read full review of Adobe Commerce »
Anonymous User
Marketing Campaign Manager at a tech vendor
Customer Service: This is where Marketo falls short. Their customer service is awful. Technical Support: OK>
Read full review of Marketo »
Anonymous User
President / Founder
Good.
Read full review of Adobe Connect »

Review 1 of 30

AndersonMoura
Data Management Product Owner at ExxonMobil
The support is not so good but it's not so bad. They help us, but sometimes they are slow to give us an answer. I...
Read full review of IDERA ER/Studio »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
StuartBarker
Managing Director at Corecom Quality Engineering
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
IT - Server Administration
Customer Service: Although I haven't contacted customer service often, the response has always been prompt, courteous...
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Stuart Barker
Test Architect at Zest Consulting
I have never needed to contact customer support. I have posted questions on the community page. The community support...
Read full review of TestRail »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Senior SQL Server Developer at a tech vendor
Customer Service: It was pretty good once the licensing phase was completed. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
ProQuest Development and Quality Assurance Support at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
The technical support has been fine. I have only used them for licensing issues.
Read full review of IDERA ER/Studio »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »
Anonymous User
Senior Consultant
I have received answers to issues within a week from a report.
Read full review of IDERA ER/Studio »
Uros Gavric
QA Automation Engineer at a computer software company
I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge...
Read full review of TestRail »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
reviewer3261598
Business Solutions Specialist at a energy/utilities company
I cannot comment on customer service as we haven't purchased the tool yet and are still in the evaluation process.
Read full review of IDERA ER/Studio »

Review 1 of 30

Technical Support

No Data Available

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