Compare AdNovum vs SailPoint

AdNovum

SailPoint

Based on 73 reviews.

Sample Customers

Popular Solutions

SailPoint Identity Security Cloud

8 reviews

SailPoint Agent Identity Security

1 reviews

Top Industries

Construction Company

27%

Financial Services Firm

14%

Outsourcing Company

12%

Comms Service Provider

10%

Financial Services Firm

13%

Outsourcing Company

10%

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Mitch MO
Specialist Consultant at a financial services firm
We use it to manage our lifecycle, to manage our access, and to make certification of our access. We use it for all...
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Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
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Review 1 of 2

Customer Service

No Data Available

Mitch MO
Specialist Consultant at a financial services firm
I have not directly received support from this company because another department handles all support inquiries....
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Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
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Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
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Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
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RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
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Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
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Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
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Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
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RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
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Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
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Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
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Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
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Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
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Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
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Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
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Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
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JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
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Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
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Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
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Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
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Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
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Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
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Anonymous User
Sailpoint implementation Engineer at Starlink Ukraine
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
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Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
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Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
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Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
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Anonymous User
Solution Architect at a real estate/law firm
The customer support for SailPoint Agent Identity Security is at a lower level of competence based on my experience...
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Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
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Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
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Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
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Review 1 of 30

Technical Support

No Data Available

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