Compare ABBYY vs HCLSoftware

ABBYY

Based on 52 reviews.

HCLSoftware

Based on 271 reviews.

Overview

Information Not Available

HCL AXON is a British-based business transformation consultancy which sells its services to customers using SAP and Oracle as their Enterprise Resource Planning system modeling tools. Previously listed on the London Stock Exchange and a FTSE 250 Index constituent, the company has been a subsidiary of Indian outsourcing firm HCL Technologies since December 2008, after the reverse merger of Axon Group plc and HCL SAP practice.

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Popular Solutions

3 reviews

0 reviews

6 reviews

0 reviews

2 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

Construction Company

12%

Financial Services Firm

10%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Nirav Patel
Senior QA Engineer at a tech vendor
Our main use case for HCL Digital Commerce is to manage the front-end and back-end side, with the more data and more...
Read full review of HCL Digital Commerce »
Ravi Khanchandani
Founder Director at Techsa Services
I'm currently working with BigFix and HCL AppScan. At least three people in my company are using HCL AppScan. Since...
Read full review of HCL AppScan »
Anonymous User
SME at a computer software company
I use HCL Workload Automation for several use cases. In 2022, we had a migration where we needed to upgrade from 9.4...
Read full review of HCL Workload Automation »
Filip Navratil
Owner at Prodej a Správa Nemovitostí s.r.o.
The primary purposes for which HCL Domino is used are mail and applications.
Read full review of HCL Domino »
AbderrahimTamim
IT Director at ATOS
We use HCL Notes as an email system. We currently only use it as an email application, though in the past we used it...
Read full review of HCL Notes »

Review 1 of 5

Customer Service

Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Review 1 of 30

VivekSaini
IT Consultant at a tech vendor
Sometimes we need to have support, and there is a toll-free number we can use to connect to their help team. We...
Read full review of BigFix »
Micheal Maged
Supply Chain Performance Evaluation Analyst at Insight Technology
We manage customer support, where customers reach out to us via email, phone calls, or sometimes through messaging...
Read full review of HCL Domino »
SanthoshKumar8
Chief Executive Officer at Catnip infotech private limited
The technical support for BigFix is really good.
Read full review of BigFix »
Abdul-Jabbar
Application Developer at PT Multipolar Technology Tbk
There have been some technical issues that have required us to contact support. Support has helped troubleshoot and...
Read full review of BigFix »
Anonymous User
Technical services supervisor at a manufacturing company
We also have a business partner that supports us. The support has been fine for us. They have helped us with the...
Read full review of HCL Connections »
Anonymous User
Director of technology at a financial services firm
I don’t personally use it, but the company uses support all the time.
Read full review of HCL Connections »
Anonymous User
Manager at a tech vendor
Tech support is responsive. With the local support I get all the help I need. I'm a former IBMer, so I know the right...
Read full review of HCL AppScan »
Anonymous User
Technical Support Analyst at a computer software company
It has been great since it became HCL.
Read full review of BigFix »
Anonymous User
Senior Security Specialist at a transportation company
I like IBM technical support as a whole. It was a really good experience.
Read full review of HCL AppScan »
Vinay Shindre
SME at a tech services company
Technical support is not ideal. The actual website is pretty complex. You never know where to go if you need something.
Read full review of HCL Domino »
Musa YAKASIZ
Senior System Engineer at Platin Bilisim
We have not had much use for technical support. The few times that we did get in touch with them, they solved our...
Read full review of BigFix »
Mario Treviño Salazar
Solution Architect for New Products and Services at a comms service provider
Customer Service: Customer service is 8/10. Technical Support: Technical support is 8/10.
Read full review of HCL Notes »
Anonymous User
Analyst/Programmer at a pharma/biotech company
Technical support is average; 2.5/5. They have a tendency to ignore all of the information you give them on the first...
Read full review of HCL Connections »
Fernando Martinez
Systems Administrator at a tech services company
Their technical support needs some improvement. We have had some cases where we didn't get enough support from the...
Read full review of BigFix »
Anonymous User
Team Lead messaging and collaboration at a healthcare company
At times, technical support is a challenge. As long as you get in good hands, you are good.
Read full review of HCL Connections »
Carlo-Guarino
President at gt tech
Since the acquisition of this solution, we are in a bridge between IBM support and HCL support. The IBM support was...
Read full review of HCL Verse »
Anonymous User
It architect for collaboration and mobile at a government
Technical support is good.
Read full review of HCL Connections »
EricChong
Account Manager at Techlab security
Customer support from HCL is satisfactory and not usually an issue.
Read full review of BigFix »
Anonymous User
Connections administrator
Support needs improvement. The product seems to be released with a lot of bugs. Of course, IBM has multiple layers of...
Read full review of HCL Connections »
Anonymous User
Systems Engineer at Carolinas Healthcare System
Support is very awesome. Every time we have needed something from technical support, they have been on top of...
Read full review of BigFix »
Anonymous User
IT Manager at a hospitality company
We have used technical support, we went through all of that. They're wonderful and have been really helpful. We're...
Read full review of BigFix »
Anonymous User
Senior Manager of Network at a mining and metals company
Technical support should be improved. We made a PMR in the system. Afterwards, a person from technical support sent...
Read full review of HCL Connections »
Rajesh Ravella
Senior Analyst - Messaging & Mobility at a construction company
I would give the technical support team a rating of 10/10. IBM works very closely with organizations on the...
Read full review of HCL Connections »
Anonymous User
Information Security Systems Specialist at a university
Technical support has gone through its ups and downs, especially under IBM. The IBM support mechanism is clunky and...
Read full review of BigFix »
Anonymous User
IT Specialist
We usually use the technical support for some troubleshooting when we have a specific problem with agents because in...
Read full review of BigFix »
Anonymous User
SAP Portal Architect/Developer at a tech services company
The technical support is excellent from both our vendor, The Rock Team, and from IBM support. The technical staff at...
Read full review of HCL Connections »
Mohamed Irfan M
Network Security Administrator at IBM
We don't really use customer support. We have enough knowledge for reporting and deployments, and we have a TRC that...
Read full review of BigFix »
BigFixBrad
Engineer
Their technical support is excellent.
Read full review of BigFix »
Anonymous User
Data Security Officer at a healthcare company
Technical support has sometimes been very good, and sometimes it's been not so good. It just depends. I would say...
Read full review of BigFix »
Connie Lamicela
CTO at ESM TECHNOLOGY, INC
Their support is very good.
Read full review of BigFix »

Review 1 of 30

Technical Support

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