- Core virtualizaton
- Basic hypervisor functions with HA
Manager - System Engineering and Storage at a construction company with 1,001-5,000 employees
We are able to scale up with densities of 10:1 or 20:1. Stability and manageability need improvement.
Pros and Cons
- "Basic hypervisor functions with HA."
- "Stability and manageability need improvement."
What is most valuable?
How has it helped my organization?
We are able to scale up far better with densities of 10:1 or 20:1 and provide robust, flexible computing to our increasing application demands.
What needs improvement?
Stability and manageability need improvement. The core product has not changed much over the years and has large deficiencies in manageability and how they implement certain features. The basic hypervisor works OK, but all the management and bolt-on products have issues and at times overwhelm the core hypervisor.
For how long have I used the solution?
I've used it for seven years.
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What do I think about the stability of the solution?
We have repeated reliability issues with anything other than core functionality.
What do I think about the scalability of the solution?
SRM has been a disappointment in its scalability and reliability.
How are customer service and support?
We pay for business critical support and that is still bad. I think VMware's biggest weakness is their support organization - 5/10.
Which solution did I use previously and why did I switch?
We had Hyper-V, but the older versions had issues. When the 2016 version releases, we are going to re-evaluate it.
How was the initial setup?
The initial setup was fairly straightforward.
What about the implementation team?
We did most of the implementation ourselves, but we did have some initial consultation on some design thoughts.
What's my experience with pricing, setup cost, and licensing?
VMware is consistently expensive and their pricing arrogance is what will drive us and other customers away. Compared to physical systems, it is a bargain, but compared to other solutions, it is losing its appeal due to pricing.
What other advice do I have?
The core hypervisor is decent. Many issues will be with management and bolt-on products.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead System Architect at a tech company with 1,001-5,000 employees
Usability is the most valuable feature
What is most valuable?
Usability is the most valuable feature.
What needs improvement?
There is need to resume the C# client.
For how long have I used the solution?
I have used this solution for six years.
What do I think about the stability of the solution?
There are no stability issues.
What do I think about the scalability of the solution?
There are no scalability issues.
How are customer service and technical support?
I would rate the technical support at a seven out of 10. In practice, the IT has faced vCenter related problems very rarely.
Which solution did I use previously and why did I switch?
We still continue using our other solution. We did not switch.
How was the initial setup?
The setup was very straightforward and simple.
What's my experience with pricing, setup cost, and licensing?
The costs are inflated for small and medium-size businesses (SMBs).
Which other solutions did I evaluate?
vCenter is the only way to manage vSphere. If we speak about enterprise virtualization infrastructure, there are no special preferences.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are partners.
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IT Infrastructure Team Lead / Project Lead IT at a mining and metals company with 1,001-5,000 employees
Facilitated our disaster recovery by easy replication of the VM images.
Pros and Cons
- "VMware's high availability which supports our SLA, VMware on the fly features like LUN expansion, P2V and API integrations are the most valuable features."
- "The solution could benefit by expanding the CPUs and memory from different physical nodes."
How has it helped my organization?
The most important accomplishment was the cost savings that were achieved by server consolidation and eliminating dependency on the physical server's environment. This also facilitated our disaster recovery by easy replication of the VM images from one site to another.
What is most valuable?
VMware's high availability which supports our SLA, VMware on the fly features like LUN expansion, P2V and API integrations are the most valuable features.
What needs improvement?
The solution could benefit by expanding the CPUs and memory from different physical nodes. A more mature dashboard is needed; currently, we rely on third-party VM Management Solutions but most of the features have matured since we first started using it in 2007.
What do I think about the stability of the solution?
In the early years, we faced few issues but in the last four years, the environment has been quite stable.
What do I think about the scalability of the solution?
The software has been scalable, most of it depends on the physcial server's capacity.
How are customer service and technical support?
Technical support has been excellent.
Which solution did I use previously and why did I switch?
We did not use another solution; we started out with VMware and we now have Hyper-V and VMware.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
Pricing needs to be competitive since Microsoft Hyper-V has come a long way; they are both around the same price range.
Which other solutions did I evaluate?
We did not evaluate other solutions, it was the only leading product in 2007.
What other advice do I have?
If you need to meet your business SLA, then there is no second choice in virtualization to give you peace of mind; it is easy to manage, scalable, stable and has APIs to integrate with all the backup solutions.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Automation and Integration Focal at a tech consulting company with 1,001-5,000 employees
It provides us with distributed virtual switches, though I’d like to be able to expand the capability of SMP fault tolerant VMs.
What is most valuable?
- DRS
- Distributed virtual switches
- vMotion
- HA
- Extensibility - you can ring in many ecosystems
How has it helped my organization?
- Agility and availability
- Near-zero downtime
- Incredibly easy to use - good on one hand, but on the other, it means that when you get outside use cases, they usually target for vSphere, and you can set yourself on fire. For basic install on autopilot, it does what it does, but if you want to do something inherently complex, move out of the realm of easiness.
What needs improvement?
I’d like to be able to expand the capability of SMP fault tolerant VMs. That’s a game-changer when talking about business-critical applications (i.e. Oracle). If we had this, we’d no longer need an Oracle rack (will have better solution with this improvement).
What do I think about the stability of the solution?
It's extremely stable, and solid. No problems with respect to the hypervisor itself.
As a consultant, most horror stories come from people doing things they shouldn’t do. It becomes so easy, people take certain things for granted. e.g. a VM snapshot file showed that a user had let something run for three years.
That’s the kind of stuff that makes it unstable.
What do I think about the scalability of the solution?
It's got excellent scalability. There are no applications that can’t be virtualized now.
How is customer service and technical support?
VMware have one of the most consistent tech supports out there.
How was the initial setup?
It was very easy.
What's my experience with pricing, setup cost, and licensing?
This is where it loses points on sometimes perceived costs; the competition has done a good job of promoting the notion of a “VMware tax”, but the benefit is there with their licensing scheme.
What other advice do I have?
Buy it, and you will be hard pressed to find a better combination, but you need to understand it, and have a plan. As simple as it is, don’t just go out and buy.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Researcher and Professor at a university with 1,001-5,000 employees
We have better security for development projects and are seeing easier backups, although I'd suggest a full automatic host server setup using DHCP and PXE without configuration scripts.
Pros and Cons
- "I find that the Virtual Center Management, iSCSI support, and VMotion hot migration are very beneficial."
- "A fully **automatic** and lightweight Virtual Center. Another time this has a huge improvement in last releases. However, a more automatic and simple deployment is required."
What is most valuable?
I find that the Virtual Center Management, iSCSI support, and VMotion hot migration are very beneficial.
With these features, we have faster server deployments, additional security for development projects, and easier backups.
How has it helped my organization?
The fact that we are having faster server deployments has improved our organization. We are also have better security for development projects and are seeing easier backups.
What needs improvement?
- Native multi-platform management client (not WEB based) - Last improvements in this area are huge. However, some users prefer a native client. Please VMware, listen to your customers!
- A fully **automatic** and lightweight Virtual Center. Another time this has a huge improvement in last releases. However, a more automatic and simple deployment is required.
- Automatic on-demand Hypervisor setup for running some workloads on PC workstations at night. This function doesn't exist at time. We really like to see it!
For how long have I used the solution?
We have used it for seven years.
What was my experience with deployment of the solution?
We did have some issues, so I would suggest a full automatic host server setup using DHCP and PXE without configuration scripts.
What do I think about the stability of the solution?
No issues encountered. In fact, the system has been very stable.
What do I think about the scalability of the solution?
No, not with dedicated servers. Yes with ephemeral servers- hundreds of PCs that we like to use as ESXi hosts at night for executing virtual machines focused on computing simulations.
Which solution did I use previously and why did I switch?
No, we haven't used a previous solution.
How was the initial setup?
The multi-path is very complex with iSCSI and non-existent with NFS.
What about the implementation team?
We did it in-house.
What's my experience with pricing, setup cost, and licensing?
Purchase only the cheaper solution with support. I don’t recommend high-end licenses.
Which other solutions did I evaluate?
- Hyper-V
- Oracle VM
What other advice do I have?
Contract only experts or use an external consultant.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
VMware is working on an HTML5 Web Client and currently has it as a Fling to try - labs.vmware.com
It is by far complete but from what I have seen using it the speed is much greater than the Web Client in Version 6 and this was an extreme improvement over previous versions. I think this will be a good replacement to the fat client when 6.5 comes out.
Technical Education Manager at a tech services company with 11-50 employees
The solution has given us a faster time to market our services and lower overall total costs.
What is most valuable?
The features we most value are:
- High availability (in ESXi)
- Disaster recovery (via SRM)
- Self-service portal via vRealize automation
How has it helped my organization?
The solution has helped us to achieve the following:
- Faster time to market our services
- Lower overall TCO
What needs improvement?
Commercially, the stock keeping units have changed with the latest iteration of the product.
For how long have I used the solution?
We have been using the solution for five years.
What do I think about the stability of the solution?
We had some stability issues but VMware support has made the experience manageable.
What do I think about the scalability of the solution?
We did not have any scalability issues.
How are customer service and technical support?
I would rate the technical support as 8/10 mainly due to the speed in delivering resolutions to concerns encountered.
Which solution did I use previously and why did I switch?
We did have a previous solution but it lacked the functionalities.
How was the initial setup?
The setup was straightforward and vendor support is available from planning, to setup, to maintenance.
What's my experience with pricing, setup cost, and licensing?
The cost might be higher than other products offered by the competition but, if implemented correctly, it is worth the investment.
Which other solutions did I evaluate?
We evaluated the Oracle VM solution.
What other advice do I have?
This software is just another tool to get things done. Ensure that you have laid out your requirements and have carefully evaluated your priorities before acquiring a cloud solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DPSA III at a government with 5,001-10,000 employees
Now we can bring up brand new servers with a couple of mouse clicks when it used to take a couple of days.
What is most valuable?
The most important feature is high availability (HA) which monitors the system and restarts virtual machines to a healthy host whenever the system senses an imminent hardware failure.
Another great feature is DRS which is VMWare’s load balancing software which keeps our virtual machines running on the server cluster in a balanced manner. This automated system keeps all our systems running with a high uptime.
How has it helped my organization?
We can bring up brand new servers with a couple of mouse clicks when it used to take a couple of days.
What needs improvement?
Cloning large servers will require just as much space on the virtual volume as the original server. It makes it difficult when your system has limited space.
For how long have I used the solution?
We have been using the solution for one year.
What do I think about the stability of the solution?
We didn't have any real issues with stability, our system uptime is at 99.99 percent.
What do I think about the scalability of the solution?
We didn't have any real issues with scalability. Anytime we need more storage or computing power it is relatively easy to just add another drive or physical server to the clusters.
How are customer service and technical support?
Technical support for the product is top notch because the solution has been around for many years and most of the issues/bugs have been experienced by others and we have the benefit of those prior solutions.
Contacting support is relatively painless and there is a deep bench of experts.
Which solution did I use previously and why did I switch?
We did not use a prior solution.
How was the initial setup?
The initial setup was relatively easy, basically installing the VMWare operating system.
The difficult phase was doing the actual VMWare conversions because we were not sure whether the legacy servers would convert over properly.
Another difficult setup was the networking aspect because each VLAN needed to be specified and the network settings needed to be correct.
What's my experience with pricing, setup cost, and licensing?
For pricing and licensing I would consider getting the Enterprise plus edition and the proper Windows datacenter licensing.
Which other solutions did I evaluate?
We did evaluate other hardware options such as a hyper-converged solution (Nutanix, Simplivity, HP) and better storage options (Nimble, Tegile, etc).
We also evaluated other software options such as Hyper-V.
Our current solution met the needs of our users and the price was very reasonable.
What other advice do I have?
Do as much up-front planning as possible. Make sure you analyze the IOPs of your servers and plan for computing power, bandwidth and redundancy.
Take into consideration whether the DR and backup solution can support the new environment.
Check into whether the operating systems being used can be virtualized and whether the application will work in that space.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a energy/utilities company with 501-1,000 employees
Work life balance as systems administrators got flexibility, robustness, scalability of current infrastructure.
What is most valuable?
SAAS, SAAS, IAAS using Virtualisation of infrastructure
How has it helped my organization?
Work life balance as systems administrators got flexibility, robustness, scalability of current infrastructure.
What needs improvement?
The licensing part. VMware must simplify the licensing mode to help selling to business and additional products.
For how long have I used the solution?
Almost 10years
What was my experience with deployment of the solution?
Nope. Smooth all the way.
What do I think about the stability of the solution?
Never. Vmware was the easiest system i ever deployed. Did it without training.
What do I think about the scalability of the solution?
Not yet. As long as i have the infrastructure, the system works like magic. I can add hardware and servers as i want.
How are customer service and technical support?
Customer Service:
I only have the online website customer service. Otherwise i have no support from anyone. Tho i love the product.
Technical Support:once i had to upgrade and i was adding some new hardware from DELL the company in Kenya sent very good guys to work on them directly. We have been good friends with the guys tho they are no longer in DELL.
Which solution did I use previously and why did I switch?
I was deploying servers from bare metal. Once i got VMware, i have never looked back.
How was the initial setup?
It was smooth. I had bought symanted brightmail and it could only deploy from VMDX. So i had to learn the hard way. I likes it. Once i learnt about VMware, i have helped no less than 20 administrators to deploy VMware in Kenya.
What about the implementation team?
Dell M1000 full blade power edge, deployed by the manufacturer.
What was our ROI?
It is superb. Level of hardware investment went down. Scalability and power is superb. Next am deploying BI and warehousing on DELL poweredge using VMware and later a 4 tier (a true 4 tier) datacenter in Kenya.
What's my experience with pricing, setup cost, and licensing?
This is a place VMware have to work on. Bringing in products or upgrading is difficult to sell to the finance guys.
Which other solutions did I evaluate?
I fell into VMware. I so far like the marriage.
What other advice do I have?
Keep going guys. Best thing under the sun.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Nice review! Curious about your VM replication - is your second site a DR facility such as SunGard? Do you utilize VMware's SRM?
Thanks!