We host citizen-centric portals. They are web portals where citizens can enter and fetch data. For example, we have tax-related portals, health-related portals, and education-related portals. These are social welfare portals, and for that, we use AWS services.
Manager Data Centre at a consultancy with 51-200 employees
Efficient IT management with automatic VM configuration and room for improved support
Pros and Cons
- "NSX helps us by making IT management and operations more efficient. When VMs spin off from the DC to the DR site, all required settings on the network level are handled automatically."
- "The ticket support response time from VMware could be improved. Often, callbacks are delayed, which can be problematic if the servers are in production."
What is our primary use case?
How has it helped my organization?
NSX helps us by making IT management and operations more efficient. When VMs spin off from the DC to the DR site, all required settings on the network level are handled automatically.
What is most valuable?
The most valuable feature of NSX is the ease of configuration. It handles automatic configuration of IP addresses and network settings during VM migrations between data centers.
What needs improvement?
The ticket support response time from VMware could be improved. Often, callbacks are delayed, which can be problematic if the servers are in production.
Buyer's Guide
VMware NSX
October 2026
Learn what your peers think about VMware NSX. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
919,586 professionals have used our research since 2012.
For how long have I used the solution?
We have been using NSX for almost one year.
What do I think about the stability of the solution?
NSX is stable and reliable. I would rate its stability between eight or nine out of ten.
What do I think about the scalability of the solution?
NSX is quite scalable. I would rate its scalability as eight out of ten.
How are customer service and support?
The customer support from VMware could be more responsive, as sometimes callbacks are delayed, causing delays in addressing critical issues.
Which solution did I use previously and why did I switch?
We did not switch from another solution to NSX. We have been using VMware products, including vSphere, for many years.
How was the initial setup?
The initial setup of NSX was complex, but with the help of an experienced vendor and support from VMware, we managed to configure it successfully in a short time.
What about the implementation team?
We had an experienced vendor help with the implementation and received good support from VMware during the setup.
What's my experience with pricing, setup cost, and licensing?
VMware has moved to a bundled pricing model, which means we are sometimes forced to pay for features we don’t use. This has increased our overall costs.
Which other solutions did I evaluate?
What other advice do I have?
I recommend NSX because it simplifies IT operations and management, especially for data center network configurations.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems and network services admin management at a healthcare company with 501-1,000 employees
Offers firewall security and micro-segmentation functions
Pros and Cons
- "Firewall security is one of VMware NSX's vital features"
- "The vendor should integrate a basic load balancer in future versions"
What is our primary use case?
VMware NSX helps create and operate on-demand networks. The solution is dynamic and flexible. Our company's principal use case for the product is to provide a network for private projects. VMware NSX is also used to link virtual networks with legal networks and develop a single environment that permits comprehending virtual and physical tasks.
What is most valuable?
Firewall security is one of VMware NSX's vital features. Using the tags and the solution's security policy is incredibly simple. For instance, I can create a sketch on paper and redesign it with the tags present on the network segment using VMware NSX.
What needs improvement?
A basic load balancer feature was present in a previous version, but the latest version only has an advanced load balancer. The vendor should integrate a basic load balancer in future versions. The advanced load balancer is mostly suitable for system integrators, but it is not usable for our company dimensions.
For how long have I used the solution?
I have been using VMware NSX for three years.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. There are about a few hundred end-users of the solution in our organization.
Our organization's virtual environments consist of virtual machines and systems within the network segments of VMware NSX, and every lab has professors, researchers, and students.
How are customer service and support?
Before Broadcom acquired VMware NSX, I would rate the tech support a nine out of ten. But presently, I wouldn't rate it so high because our company has difficulty reaching customer support. Whenever I write an email to the technical manager of the solution, I often don't receive a response.
How was the initial setup?
Overall, the setup process of VMware NSX was easy, but due to the unfamiliarity, the beginning of the process was a steep climb for our organization's team. In our company, we majorly utilize the on-prem deployment model but temporarily we also used the solution in the cloud because we needed the virtual labs and sometimes we needed to use VMware NSX on Azure.
What's my experience with pricing, setup cost, and licensing?
As a public administrator in Italy, our company signs a contract with an organization connected to numerous universities. This aforementioned organization creates the tender with VMware. I would rate the pricing of VMware NSX as seven out of ten.
What other advice do I have?
The micro-segmentation function of VMware NSX is wonderful because this feature allows for the best control of every single entrance point of data packets. I would overall rate VMware NSX a nine out of ten. I would recommend others to use the solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
VMware NSX
October 2026
Learn what your peers think about VMware NSX. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
919,586 professionals have used our research since 2012.
Senior Architect at a hospitality company with 10,001+ employees
Under-implementation and lag in benchmark support and lacks support for AIX
Pros and Cons
- "It's what we use the CIS Benchmarks for. It's for employing hardening rules and keeping them up to date when things happen on our systems. So it's really configurations and stuff that harden and report back."
- "This solution is really unusable from my perspective at this point. Overall, I would rate the solution a one of ten."
What is our primary use case?
It's what we use the CIS Benchmarks for. It's for employing hardening rules and keeping them up to date when things happen on our systems. So it's really configurations and stuff that harden and report back.
Now, some of the hardening we have in our configuration, so there's some overlap there, but actually running the benchmarks and enforcing the benchmarks as security rules, they don't have much built for that. They got nothing for AIX, and Linux is not where the CIS benchmarks are. So they're way behind on partnering.
What is most valuable?
We had proof of concept at one point before the VMware purchase of SaltStack. And it had some merit, but the reality was it was under-implemented. And the merits were all in Linux. It was a good first stab at it, but it didn't have enough to implement in our environment, and then AIX kind of washed it right out, and they made a statement that they weren't going to support it. So it's been ruled out for us for a number of months.
What needs improvement?
SecOps does not work for us. Their SecOps is so infant, and it doesn't support AIX that we just can't use it.
Unusable is unusable. So if someone gives it to me for free. I can't use it. The only good thing is they've thought about it, but to me, they've underwritten it and haven't given it the attention to be a real product.
For how long have I used the solution?
Which solution did I use previously and why did I switch?
We use CIS (Center for Internet Security) Benchmark. It's actually a membership-type thing. And they have hardening rules and benchmarks, and it's a very common standard.
They have products out there that Syscat is an older one, and they have a newer one, which I can't remember the name of. But it runs on your system, and they have benchmarks in there, and it scores your system based on hardening.
We maintain a matrix of our hardened systems on a daily basis and know whether that score changed or not and alert if it does change. And then, in our environment, we have a whole lot of other tools out there.
How was the initial setup?
I would rate my experience with the initial setup a three out of ten, where one is a complex process, and ten is a difficult setup process.
What other advice do I have?
This solution is really unusable from my perspective at this point. Overall, I would rate the solution a one of ten.
We use so little of Red Hat Satellite. We use it for patching only. And I liked it better when it was the spacewalk equivalent, the informant thing. They're putting too much effort into the Virtu utilization and not enough into the day-to-day operations, for patching and stuff. Patching is a plugin as opposed to, like, the main product. Which is what we use it for.
So we're actually writing our own at this point because it's so heavy right now. The old satellite was good. Not great, but good. This one is just way too much overhead and focused on stuff we don't use.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
A solution that offers a prompt and responsive support team to its users
Pros and Cons
- "It is a stable solution...The solution's initial setup process was easy."
- "The solution could benefit from improvements in its pricing and scalability."
What is our primary use case?
We use the solution to establish a connection between our two sites using the same IPs. This is our primary use case.
What is most valuable?
Segmentation, specifically micro-segmentation, and also for its extended service between sites to keep the same IP address on all sites are valuable features of the solution for our company.
What needs improvement?
The solution could benefit from improvements in its pricing and scalability.
For how long have I used the solution?
I have been using VMware NSX for two years. Also, I am using VMware NSX-T 1.0
What do I think about the stability of the solution?
It is a stable solution. Our company is migrating from VMware NSX-T 1.0 to VMware NSX-T 3.0.
What do I think about the scalability of the solution?
In terms of scalability, I would rate the solution a seven out of ten. Currently, VMware NSX is being used extensively in my company by approximately 1,000 end-users.
How are customer service and support?
When our company contacts VMware's technical support, we open a ticket for our support request. In the past, we escalated issues to VMware support and raised tickets to receive resolutions.
How was the initial setup?
The solution's initial setup process was easy.
What about the implementation team?
The implementation process for the solution was executed with the assistance of our organization's in-house team.
Regarding the deployment process, we begin with the manager and the product. Next, we deploy the controller and proceed with the requirements of UA6. Subsequently, we configure the DLR, ULS, or UDL.
What's my experience with pricing, setup cost, and licensing?
I don't look over the pricing and licensing of the solution.
Which other solutions did I evaluate?
Before our company decided to go with VMware NSX, we evaluated VMware vRA and VMware vRO.
What other advice do I have?
The solution is highly recommended for those with similar use cases as our company, given its features and the exceptional support it offers. The solution's prompt and responsive support team makes it a reliable option. Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solution Architect at BARQ Systems
I like the micro-segmentation features
Pros and Cons
- "NSX has excellent security features like virtual firewalls. I also like the micro-segmentation features, which are useful for the virtual machines inside the servers."
What is our primary use case?
Our clients are moving from traditional to virtual infrastructure, so we sold them vSphere, vSAM, and NSX to manage all the workloads inside VMware. All the VMs work just like traditional infrastructure inside an appliance.
What is most valuable?
NSX has excellent security features like virtual firewalls. I also like the micro-segmentation features, which are useful for the virtual machines inside the servers.
For how long have I used the solution?
I started working with Nutanix NSX last year.
What do I think about the stability of the solution?
I rate NSX eight out of 10 for stability.
What do I think about the scalability of the solution?
NSX is easy to scale.
Which solution did I use previously and why did I switch?
We sell Nutanix, Dell EMC, HPE, and IBM. Right now, I'm working with IBM Storage and Power Servers. We have Pure Systems, too, but I'm still new. It's my first week at the company, so I'm still studying other vendors that I'm unfamiliar with.
How was the initial setup?
I'm not implementing. I am selling the solution. You can use it on-prem or in the cloud. If you are using SRM, including NSX in your workloads makes things easier. You can easily move everything, including the network security and several layers inside the appliance, to the cloud or any other site.
What's my experience with pricing, setup cost, and licensing?
VMware has a subscription and perpetual license. In the New Year, they're changing many things about the licensing model. Previously, NSX was licensed according to the number of sockets inside the appliance, so we bought VMware licenses based on that. However, that may have changed this year. We are still contacting the vendors to understand the new licensing strategy.
What other advice do I have?
I rate VMware NSX nine out of 10. I recommend it.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Lead Infrastructure Architect at a hospitality company with 10,001+ employees
Overly complex, initial setup could be simplified, but the migration methods are good
Pros and Cons
- "The migration methods are the most valuable aspect of this solution."
- "It needs to be cheaper."
What is our primary use case?
We were using VMware NSX for high availability.
We recently used it to migrate a way to the public cloud.
What is most valuable?
The migration methods are the most valuable aspect of this solution. The rest is just overly complicated.
What needs improvement?
We had some issues with the cloud version.
It needs to be cheaper.
We are stopping its use. We won't need it because we'll be using cloud-native.
For how long have I used the solution?
The company has been working with VMware NSX for six years.
I have hands-on experience with VMware NSX.
It was on-premise, but we just used it to do cloud migration to VMC, and it will be removed after that.
What do I think about the stability of the solution?
The on-premises version of VMware NSX was not stable, but it was for VMC migrations.
What do I think about the scalability of the solution?
The on-premises version of VMware NSX is not scalable.
The cloud version is most likely fine. I couldn't really say, but after the on-premise system was implemented, everyone was afraid of change. It was really flaky.
We don't have a large number of users. It is not used as such by people; it is a piece of infrastructure software.
There would have been less than half a dozen, not very many.
How are customer service and support?
I personally have not had any contact with technical support.
How was the initial setup?
The initial setup is complex.
What about the implementation team?
TCS assisted us with the installation.
What's my experience with pricing, setup cost, and licensing?
If five is a good price and one is a high price, I would rate the price a one out of five.
What other advice do I have?
I would not recommend this solution to others.
As a technical solution, I would rate VMware NSX a five out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Pi DATACENTERS
Great micro-segmentation, distributed IPS, and IDS functionality
Pros and Cons
- "This solution comes with an API that can easily integrate with other solutions."
- "VMware NSX is a great product for network virtualization, and it's great for enhancing security at the virtual machine level."
- "Nowadays, NSX supports the KVM and ESXi hypervisors only. It should also support Hyper-V and Citrix hypervisors."
What is our primary use case?
I primarily use the product as network virtualization software.
VMware NSX is a great product for network virtualization. No other vendor can offer this kind of solution up until now, and it's great for enhancing security at the virtual machine level. There is micro-segmentation, and a distributed firewall, and all network and network security components can be virtualized with the help of this NSX-T stack. It is a pioneer software solution for network security in a virtualized environment.
How has it helped my organization?
This solution comes with an API that can easily integrate with other solutions.
What is most valuable?
NSX features include micro-segmentation, distributed IPS, IDS functionality, URL analysis, gateway firewall, logical routing, and all the staple networking solutions like DNS, DSCP, and routing. All these features are very interesting.
The solution is stable.
We can scale it if we need to.
What needs improvement?
It should support Hyper-V also. Nowadays, NSX supports the KVM and ESXi hypervisors only. It should also support Hyper-V and Citrix hypervisors.
There have already been lots of improvements. For example, they edited the intelligent plans and added an advanced load balancer. The latest version, 4.0, really has all the features you need.
It's a bit complex to set up the product.
For how long have I used the solution?
I have a total of around three years of experience using the NSX-T solution.
What do I think about the stability of the solution?
The stability is good architecture-wise. We haven't had any issues.
What do I think about the scalability of the solution?
The solution can scale well.
It is not a user-based solution. We deploy it to about 20 servers.
Which solution did I use previously and why did I switch?
We did not previously use a different solution before this product.
How was the initial setup?
It is a little bit complex to set up. It depends upon deployment. Either it is greenfield or brownfield deployment. If it is greenfield, it is very easy. If it is a brownfield deployment, so you need to take care of multiple scenarios of your network, and you need to understand the network architecture, then the deployment of services.
While deployment requires a complete team, maintenance only requires on VMware administrator.
What about the implementation team?
We handled the initial setup with the help of a third-party SI team.
What was our ROI?
This product provides end-to-end visibility and security to your virtual environment. So it's a very huge return on investment in terms of security enhancement and maintaining cybersecurity posture.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is moderate. I'd rate it three out of five in terms of affordability.
Which other solutions did I evaluate?
There is no other option available for this kind of product.
What other advice do I have?
The product should be implemented in any IT infrastructure virtual environment. It is a must-have.
I'd rate it a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect Cybersecurity at Microland Limited
Reliable and mature with multi-cloud networking
Pros and Cons
- "The initial setup is straightforward."
- "Apart from the normal functionality, a few things are quite useful, including multi-cloud networking, container networking, and load balancing, which are quite useful when we are designing a solution, and it's a pretty mature platform right now."
- "It might be nice to have more AI in the future."
What is our primary use case?
The solution is used for network virtualization. Normally, in my cases, I was billing it for the government clouds, for NIC, the National Informatics Computer of India. For them, I was making a cloud where a different government, a smaller government entity, wanted to buy a cloud from the government clouds.
What is most valuable?
Apart from the normal functionality, a few things are quite useful, including multi-cloud networking. They have container networking and load balancing. Those are quite useful in terms of when we are designing a solution.
It's a pretty mature platform right now.
The initial setup is straightforward.
We found the solution to be stable.
It's scalable.
What needs improvement?
I haven't found any shortcomings.
It might be nice to have more AI in the future. It would help keep us from redesigning every time.
For how long have I used the solution?
I've worked with the solution for four years now.
What do I think about the stability of the solution?
The solution is stable and perfectly fine. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution can scale well.
We had a user base of around 1200 people.
How are customer service and support?
I dealt with tech support during pre-deployment, and they were fine. They were helpful when we were dealing with staging cases. I wasn't an active part of the actual deployment and can't speak of how helpful they were in that part of the process.
How was the initial setup?
I was the previous architect for the NSX, not the implementer.
My understanding is the setup process is quite straightforward.
Our deployment was quite big. Including the staging and all the stuff, we were able to deploy in a four-month timeframe. That is not only NSX, that is the complete deployment of the cloud. We had a few issues here and there, however, overall, it was fine.
It's easy to maintain for the most part. The orchestration layer for it was a bit hectic work for us. That needed a dedicated VMware team. Apart from that, everything was quite smooth for NSX or vSphere, et cetera, and it is quite simple to manage it.
What's my experience with pricing, setup cost, and licensing?
The finance team handles the licensing agreements. I can't speak to the exact cost.
What other advice do I have?
When going for multiple OEM solutions, like Juniper, Cisco, HPE, et cetera, NSX will be quite useful. Don't go for the ACSIs and all Juniper proprietary options since future upgrades will be a bit tough if something needs to be added. Therefore, if it is a multiple OEM architecture, go for NSX, it'll be more helpful.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. vRA Consultant at VMware
It extends Layer-2 scalability on Layer 3
Pros and Cons
- "NSX extends Layer-2 scalability on Layer 3, covering the vRO and extending the capability on Layer 3 by decapsulating using a new mechanism. NSX-V was designed to use with VMware products and Success 360, providing more flexibility toward different levels of cloud, containers, and components. NSX-T gives you the ability to stretch your network across different view locations. If you have multiple sites, you can connect them using NSX-T."
- "NSX extends Layer-2 scalability on Layer 3, covering the vRO and extending the capability on Layer 3 by decapsulating using a new mechanism."
- "In the next release, they should enhance the visual interface. With NSX-T, it's difficult to communicate between the public cloud and the container."
- "In the next release, they should enhance the visual interface."
What is our primary use case?
NSX is used with vCloud Director to provide networking as a service or extend the capabilities of the load balancer, VPN, firewall, etc. There are two types of NSX. VMware's latest version is a product called NSX-T. It's a universal solution used across the VMware lineup and products like Hyper-V or the public cloud. You can use it on-prem or public cloud as well. NSX is used by the operations team, architects, and engineers. There are maybe 20 to 30 people using it.
What is most valuable?
NSX extends Layer-2 scalability on Layer 3, covering the vRO and extending the capability on Layer 3 by decapsulating using a new mechanism. NSX-V was designed to use with VMware products and Success 360, providing more flexibility toward different levels of cloud, containers, and components. NSX-T gives you the ability to stretch your network across different view locations. If you have multiple sites, you can connect them using NSX-T.
What needs improvement?
In the next release, they should enhance the visual interface. With NSX-T, it's difficult to communicate between the public cloud and the container.
For how long have I used the solution?
I have been using NSX for three or four years.
What do I think about the stability of the solution?
NSX is stable.
What do I think about the scalability of the solution?
NSX is scalable. You can deploy it on one node or a three-node cluster.
How are customer service and support?
I rate VMware support six out of 10 for NSX-V and seven out of 10 for NSX-T.
How was the initial setup?
Deploying NSX is difficult. VMware NSX has three components: management, controller, and database. You have to understand each of them and where to deploy them. There are lots of logs as well. The deployment varies whether you are deploying on a VM, public cloud, or standalone hardware. Each has its own prerequisites.
First, you have to enable features on your physical equipment, enabling you to install NSX. You have to deploy the dependencies and fix the board. The deployment time depends on the equipment, whether it's from Cisco, Jupiter, or another vendor. They have different approaches to enabling NSX.
What's my experience with pricing, setup cost, and licensing?
The licensing is based on the CPU or the physical unit.
What other advice do I have?
I rate NSX nine out of10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. customer/reseller
Technical architect at a manufacturing company with 10,001+ employees
Useful load balancing, feature rich, and priced well
Pros and Cons
- "The most valuable feature of VMware NSX is the load balancing and routing of firewall rules, and many of the features are beneficial."
- "The support from VMware NSX could improve."
What is most valuable?
The most valuable feature of VMware NSX is the load balancing and routing of firewall rules. Many of the features are beneficial.
For how long have I used the solution?
I have been using VMware NSX for approximately four years.
What do I think about the stability of the solution?
VMware NSX can be stable. However, before you start, you need a very thorough sturdy design. Once this is complete you can go on building your VMware NSX in your environment.
I went to VMware to look at their best practice designs, but they didn't apply to our environment. I had to take some parts of different designs and build my own that was exactly what was right for us.
Get the designs first, study them very thoroughly and after that, you can implement what will work for you.
What do I think about the scalability of the solution?
The scalability of VMware NSX is very good. However, you have to take into consideration that you have to study their documentation.
The amount of users or devices VMware NSX can handle depends on the resource that you allocate to the Edges and to the management cluster. They are small, medium, and large. A large allocation can handle thousands of virtual machines. We mostly deploy medium to large-scale systems.
How are customer service and support?
The support from VMware NSX could improve. We are a large company and when we have an issue we do not need to waste everyone's time with level one and two support. I try and explain to them I need level three support but they say they have to follow protocol and pass me through the different levels.
Which solution did I use previously and why did I switch?
I have used previously Cisco 1000V. It was much more expensive than VMware NSX. We cannot compare them because the Cisco 1000V is obsolete and I don't know if they have a newer version or something similar. They are not the same technology, Cisco 1000V is from 2015, and NSX-T is from 2021. There is a big difference between time and technology.
How was the initial setup?
If you have experience with the setup of VMware NSX it is simple, but if you do not it could be difficult. I would advise new users to contact professional support from VMware.
What's my experience with pricing, setup cost, and licensing?
The price of VMware NSX is reasonable.
What other advice do I have?
I rate VMware NSX a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: October 2026
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