Ubiquiti UniFi Reviews

Ubiquiti UniFi is used for deploying Wi-Fi connectivity for staff and students. All of the services have MAC bindings and are whitelisted, and once they leave they can no longer use it. 

The most valuable feature of this solution is how it is centralized. There are two options that you can use, where one is a cloud-based approach and the other is standalone. The cloud-based approach is more flexible and allows me to access it and control things from anywhere.

The coverage is ok, it is stable, and I am able to discover things quickly.

I am able to easily identify who many users are accessing the Wi-Fi, along with which people are connected to which access points. All of this information is available in the console.

This solution could be more user-friendly.

Setting up IP generation for something like guest access is pretty confusing and should be improved. The Java support within that is also a problem. The system is able to use the launcher base, and also use the social networking IP generation, but sometimes it works and sometimes it doesn't. It depends purely upon the Android device in which you are using to access it. Even with a laptop, it will wait for Java and if it is not there or not configured properly then the client will suffer. The UniFi controller or the help guild should report what the Java version is so that I can easily see what is required.

I would like to have better and more structured reporting about individuals. Right now, we can see the user and where they are connected, but it does not give details such as what is being accessed.

I have been using Ubiquiti UniFi for the past two years.

I would say that this solution is stable.

Both the access point stability and controller stability are factors that come into play. The access point stability does not give me any difficulty. However, the controller keeps taking updates and if something goes wrong then I have to reconfigure and reinstall. I don't have the chance to reaccess it, reconnect, or login. It is not allowed. I have to completely take it out. There is a way to back up the current setting in a database, but it is not happening currently. I have written a support ticket about this, but I have not received a proper response from the team.

The scalability is based on the capacity of the controller. In our case, it is a small campus that has 18 towers with access points. We have not reached the maximum yet, and getting all 18 devices working has not been an issue. Also, if I add a new device then it will recognize it.

There is a limit to the number of end-users who can connect to each access point. We have found that a maximum of six or seven people can be connected to a single tower with pretty good bandwidth. Beyond that, bandwidth becomes a problem.

Overall, I think that it will work for a small organization, but not a large one.

The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the biggest difficulty that I have with this solution is getting the proper level of support.

We had a couple of generalized Wi-Fi towers on the campus before this solution was implemented. These were easily integrated into the current system.

The initial setup is straightforward. Once you create the master login, you start adding the access points. In standalone mode, you can immediately start the discovery. Whatever is there in the LAN will automatically be detected.

The only thing is that when the configuration for the access points is being done for the first time, it needs to be done properly so that it detects them. For example, if you use a different IP address and it is not being directed properly then you have to re-configure the access point and then wait for a few minutes before you can use the new IP. You sometimes have difficulty with the discovery but it is usually straightforward.

I did not evaluate other options before choosing Ubiquiti UniFi.

This is a solution that I recommend for small companies and organizations. A single controller can handle a maximum of 255 users on a single subnet.

I would rate this solution a seven out of ten.

We use this solution for both wired and wireless networking in a factory that is based in Johannesburg, South Africa.

UniFi Network Management Controller has allowed our admins to effectively monitor and troubleshoot network issues, both online remotely and on-site.

The most valuable feature is the UniFi Network Management Controller. The level of reporting offered by the controller, when used with other Ubiquiti equipment, has been invaluable.

A more powerful heatmapping application in the controller would assist in more reliable WiFi modeling. 

We used this solution in a beachside hotel with twelve floors, three hundred and fifty rooms.

The most valuable features are its easy access, the controller, and constant updates.

The support for this product is insufficient.

There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very knowledgeable. There is not even an option for paid support.

It was a system that was quick and easy to install, with controller and cloud management included.

After a couple of years, the Access point reached EOL and no support was available for Controller updates. If we need to add new APs, they will not work with the previous controller version. This would require having to create a second controller for new APs.

I would not recommend this system for a large business.

I use the Point-to-Point NanoBeam and wireless for small offices to warehouse wireless.  

Once setup, it just works. Now, the support and software are better. I have deployed over a hundred access points and approximately 50 NanoBeams. Business is growing due to referrals 

• The setup and ease of support
• Firmware can be pushed or manually updated. 
• The Cloud Key controller was a great addition.

• Integrate NanoBeams into the Controller Software. 
• Better pre-purchase docs, as I have to contact support via chat for some things that should already be in documents.

WiFi for our home office and client sites as well.

The solution is easy to configure, low cost, and reliable. I do not have to worry about maintenance once the solution is set up, other than updates. 

Though we use the solution internally, we mainly install the solution for clients. My clients have been very happy.

Support has gotten much better. The main support is community based. They need to consider offering an enterprise level support for corporate clients that demand this from their other vendors. 

I have used this solution for four years.

None. 

I have not encountered any issues with stability.

I have not encountered any issues with scalability.

Email support is slow. Community support is good, but it can be spotty.

I switched to this solution due to the cost of other solutions.

The initial setup was very simple and it did not require advanced training.

This solution is low cost and it has a simple cost structure with no recurring fees.

My clients always evaluate other options, such as Cisco, Meraki, Aruba, Aerohive, and others.

• Read the documentation.
• Understand that there is not a centralized controller required.
• Realize that it is not “Cisco,” but you are also not paying at that level.
• Engage someone that knows how to design a WiFi solution and can conduct a true pre-install survey and post-install survey.
• Get someone who uses tools like AirMagnet or Ekahau to do the survey, not someone walking around with good phone reading signal strength who guesses.
• If you invest in the survey and the good design, you will still save money over any other solution on the market.