Regarding areas for improvement in Symantec Web Application Firewall, I think they can enhance the features they currently focus on, as there are various types of web applications, and it would be great if they could develop features to cater to all these types. For example, a feature to scan for unauthorized plugins or extensions could let us know if those extensions are authorized, unauthorized, or malicious.

There's room for improvement in Symantec Web Application Firewall by introducing AI into their dashboard so that we can query the dashboard and fetch data insights, similar to querying ChatGPT for answers. They currently have this feature but can make improvements for better querying to get insights.

One of our issues is that sometimes scanning slows down the endpoints. The outcome of that is that we have to disable Symantec end users, troubleshoot, and then reconnect. I also believe that from the Indian market perspective, the cost of this product is an issue. 

I would say that the whole Web Security Gateway can be better. I feel that it controls the endpoint. But I am not sure if any improvement is necessary on the actual Web Security Gateway installed, which is meant to be beneficial, because maybe the problem lies at our endpoint.

The dashboard is dependent on Java so you need to have it installed. If there are different versions of Java then it can cause problems. It would be an improvement if the management dashboards were not reliant upon Java.