We use Splunk for identity protection, threat defense, vulnerability scanning, zero-trust, and user entity behavior and analytics.
Cyber Security Consultant at HCL Technologies
Has excellent advanced threat detection capabilities and good visibility
Pros and Cons
- "My customer was integrated with many third-party credentials and other threat sources as well. The integration part was seamless and easy. The rates for allocating valuable information and IOCs from different sources are also good."
- "The incident response technique should be available out of the box. That isn't as available as we would expect."
What is our primary use case?
How has it helped my organization?
Splunk Enterprise Security has helped our customers reduce the alert volume. We ended up validating the false positives manually. We have to do quite a review assessment task. It can do some automatically, but we end up doing them manually to improve the detection.
What is most valuable?
Splunk's advanced threat detection capabilities are excellent. Recently, Cisco acquired Splunk, so many customers are migrating to the Microsoft platform, but historically, I've found Splunk does a better job of correlating and collecting the security logs of all kinds of appliances. Most customers want to consolidate their security products into Microsoft.
It supports just about every cloud solution. It is easy to collect and correlate all the data. The visibility is good. Insider threat detection can be customized. My customer was integrated with many third-party credentials and other threat sources as well. The integration part was seamless and easy. The rates for allocating valuable information and IOCs from different sources are also good.
What needs improvement?
The incident response technique should be available out of the box. That isn't as available as we would expect.
Buyer's Guide
Splunk Enterprise Security
September 2026
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,287 professionals have used our research since 2012.
For how long have I used the solution?
I have used Splunk for around two years.
What do I think about the stability of the solution?
Splunk is stable. We've had no breakdowns in the past few weeks.
What do I think about the scalability of the solution?
We can scale Splunk quickly.
How are customer service and support?
I rate Splunk support seven out of 10.
How was the initial setup?
Deploying Splunk was moderately difficult compared to Sentinel. Collecting logs, provisioning firewall servers, and indexing are all complex tasks. You need someone with expert knowledge to do the job. The process takes four to six weeks. You need to design the solution and onboard the data, then start collecting logs and doing the detection.
What's my experience with pricing, setup cost, and licensing?
I rate Splunk three out of 10 for affordability.
What other advice do I have?
I rate Splunk Enterprise Security seven out of 10. Splunk needs to compete with other products like Microsoft, and right now, it looks like they're losing the race. They need to make drastic changes and accommodate more flexible options and integration solutions.
Disclosure: My company has a business relationship with this vendor other than being a customer. consultant
Systems Engineer at a consultancy with 10,001+ employees
The user interface is excellent, and it's easy to create dashboards
Pros and Cons
- "The user interface is excellent, and since I'm using Splunk as a power user, it's easy to create dashboards."
- "Customizing our commands should be simpler. Creating custom commands in Splunk requires a long, complex process. For example, we have a command to add all the column data, but we don't have a command to get the average of the column data at the end. It would be useful to have a blank at the end to create our commands and leave the rest to others."
What is our primary use case?
I use Splunk to get logs from the on-prem servers and create dashboards, alerts, and visualizations.
How has it helped my organization?
Splunk has helped us reduce our alert volume. It has sped up our security investigations. For example, it's easy to detect if there are multiple login failures.
It has saved us a lot of time. We previously used OpenShift to collect CPU and memory data for over 900 clusters, so we needed to log in to each cluster to get the details. Even if it only took one minute per cluster, we would spend 900 minutes doing them all, whereas Splunk can collect all the data in under a minute.
What is most valuable?
Splunk's machine learning toolkit helps us predict things like CPU and memory usage. The user interface is excellent, and since I'm using Splunk as a power user, it's easy to create dashboards. Splunk helps monitor multiple cloud environments. We have OpenShift. All of our VMs and servers are present in the cloud.
What needs improvement?
Customizing our commands should be simpler. Creating custom commands in Splunk requires a long, complex process. For example, we have a command to add all the column data, but we don't have a command to get the average of the column data at the end. It would be useful to have a blank at the end to create our commands and leave the rest to others.
For how long have I used the solution?
We have used Splunk for three and a half years.
What do I think about the stability of the solution?
I rate Splunk eight out of 10 for stability.
What do I think about the scalability of the solution?
I rate Splunk seven out of 10 for scalability. The architecture needs to be tweaked, so it might take some time to scale it.
How was the initial setup?
Setting up the architecture is somewhat difficult, but if you follow the steps laid out in the documentation perfectly, you'll understand how to do it. It's medium difficulty.
What's my experience with pricing, setup cost, and licensing?
I don't know the exact pricing, but I know that Splunk is more expensive than competing solutions. At the same time, Splunk provides more features than others, so it's priced fairly. It's worth the money.
What other advice do I have?
I rate Splunk Enterprise Security eight out of 10. SES is an excellent product. While it has some room for improvement, it's constantly adapting and trying to stay ahead of the competition. Adding commands to Splunk can be tedious. Automation, for example, helps to make the task smaller. We use Python scripts for automation.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Splunk Enterprise Security
September 2026
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,287 professionals have used our research since 2012.
Archtect at a financial services firm with 1,001-5,000 employees
It's easy to use and provides clear visibility, but we have a high volume of alerts
Pros and Cons
- "We evaluated several solutions and selected Splunk due to the functionality and cost."
- "Splunk Enterprise Security is complicated in terms of developing specific cybersecurity use cases."
What is our primary use case?
We use Splunk Enterprise Security for 24-hour monitoring and security log checks.
How has it helped my organization?
It is easy to monitor multiple cloud environments with Splunk Enterprise Security. The visibility into multi-cloud environments is good.
We have some open-source tools integrated with Splunk that help with threat intelligence.
Even though we already have several SIEM solutions in place, their similarities make adopting Splunk Enterprise Security a breeze.
Splunk Enterprise Security helps speed up our investigations.
What needs improvement?
Splunk Enterprise Security is complicated in terms of developing specific cybersecurity use cases.
Our alert volume is still high and we are working on reducing those.
For how long have I used the solution?
I have been using Splunk Enterprise Security for six months.
What do I think about the stability of the solution?
Splunk Enterprise Security is stable.
How are customer service and support?
The technical support was responsive and knowledgeable.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Compared to Sumo Logic which is organized, Splunk Enterprise Security is complicated.
How was the initial setup?
While the deployment was straightforward, it took a few months to complete because we had to make customizations to fit our specific environment.
What's my experience with pricing, setup cost, and licensing?
Splunk is priced similarly to other SIEM solutions.
Which other solutions did I evaluate?
We evaluated several solutions and selected Splunk due to the functionality and cost.
What other advice do I have?
I would rate Splunk Enterprise Security seven out of ten.
We're currently integrating our log sources with Splunk. Once logs are flowing, we'll deploy security monitoring use cases with alerts. We'll then explore Splunk's further capabilities.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Architecture Associate Director, Infrastructure at a tech vendor with 10,001+ employees
Provides good granularity and log analysis
Pros and Cons
- "The solution's most valuable features are the granularity and analysis of the logs."
- "Splunk Enterprise Security incurs a significant cost because of the amount of data we send, but we are fine with the value we're getting for that price."
What is our primary use case?
We're using the solution for log analysis and our internal infrastructure. We may use it for customer offering at some point, but currently, it's completely internal.
What is most valuable?
The solution's most valuable features are the granularity and analysis of the logs. Once you learn the syntax, it's a great tool. These features are important to us because they enable us to drill down to certain users doing certain things and perform trend analysis.
For how long have I used the solution?
I have been using Splunk Enterprise Security for well over a year.
What do I think about the stability of the solution?
We’ve had no issues with the solution’s stability.
What do I think about the scalability of the solution?
We have 90,000 users and deal with massive amounts of data volume.
How are customer service and support?
The solution’s technical support is fantastic.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using IBM's TSM backup tool and our own internal tool. We switched to Splunk Enterprise Security because we wanted to be more of a cloud-forward company and didn't want to host everything on-premises.
What about the implementation team?
We installed the solution mostly by ourselves, but we did have a little help. We installed heavy forwarders at a relatively low cost. Since we already had a VMware environment, we just set up the VMs for the forwarding.
What was our ROI?
We have seen a return on investment with the tool in terms of seeing what users are doing.
What's my experience with pricing, setup cost, and licensing?
Splunk Enterprise Security incurs a significant cost because of the amount of data we send, but we are fine with the value we're getting for that price.
What other advice do I have?
The tool provides much more insight into what users and our apps do. We also use the solution to monitor a lot of machine-to-machine traffic.
We have a hybrid environment. All of our internal tooling is in our internal data centers, but we also have a big cloud presence for some of our other tooling and mostly for our customers. Speaking from the internal side, Splunk Enterprise Security has been fantastic in helping us find all kinds of security events every day.
Splunk Enterprise Security has helped improve our organization's ability to ingest and normalize data. The solution has helped us have everything in one place and grab everything at once. The tool has also helped us solve problems in real time. The Ops team will approach us when they are stuck with a problem ticket. We can look instantly, see what's happening, and track it down.
The solution provides us with the relevant context to help guide our investigations. This context information makes things easier and faster for us. We get more information about exactly what's going on.
Splunk Enterprise Security has helped us save around 50% of our time.
Splunk Enterprise Security has helped reduce our mean time to resolve by 50%.
Overall, I rate the solution ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SIEM Consultant at a educational organization with 51-200 employees
Great for analyzing malicious activities and detecting breaches with great threat intelligence management
Pros and Cons
- "There are a lot of third-party applications that can be installed."
- "It's costly."
What is our primary use case?
The solution is used to detect and protect against threats using a hypervisor infrastructure that works with artificial intelligence.
What is most valuable?
There are a lot of third-party applications that can be installed. You get a lot of good visibility on your infrastructure regarding risk. It's very data-driven, and it integrates into systems well.
We are able to monitor multiple cloud environments with Splunk. Each data source has different stuff that requires monthly payments.
I have used its threat intelligence management function. It can be a very useful feature for customers.
The MITRE ATT&CK framework is helpful for helping uncover the scope of incidents. It offers a good level of simplicity.
Splunk Enterprise Security is great for analyzing malicious activities and detecting breaches.
What needs improvement?
It's costly.
The data speed between apps could be improved. It could be faster.
For how long have I used the solution?
I've been using the solution for 2 years.
What do I think about the stability of the solution?
The stability is mostly fine.
What do I think about the scalability of the solution?
I haven't attempted to scale the solution. I'm not 100% sure of how well it scales.
How are customer service and support?
The technical support is very good. They also offer a lot of basic resources.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I'm also familiar with Microsoft Sentinel, and I find Splunk to be better. That said, although I have more experience with Splunk software, I find it a bit slow. Sentinel is much faster.
How was the initial setup?
The setup is pretty straightforward. It's not overly complicated. I don't have too much experience with the setup, as I'm currently involved as a consultant and only help with support.
What's my experience with pricing, setup cost, and licensing?
The cost is very high. It's got a fairly high price point in terms of price range.
What other advice do I have?
I work in cybersecurity consultation.
I'd recommend the product to others. I'd rate the solution overall 9 out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/consultant
Security Operation Centre (SOC) Analyst at Nera Philippines Inc.
Continuous visibility with good features and fast threat detection
Pros and Cons
- "Splunk Enterprise Security helped us with faster detection of threats."
- "We'd like to have the number of devices covered under the license to be increased."
What is our primary use case?
We use Splunk Enterprise Security for monitoring. We've been using it for monitoring our network. We've created some rules and use cases and we get alerts based on rules.
How has it helped my organization?
It’s helpful in relation to the security perspective. With it, we can monitor all log sources and it helps us to reduce risks to our enterprise from a security perspective.
We can monitor all of our digital assets and reduce threats via constant monitoring. Using Splunk, we can mitigate malicious activities on the spot.
What is most valuable?
The solution offers a variety of good features. It has a simple user interface where we can find various options easily. The search functionality is great.
Integrations can be done easily. It’s not complex like other solutions, like Radar or Azure. Everything is easy to manage, including the low sources.
The visibility is continuous. We have different web servers, databases, routers, endpoints, et cetera, and we gain visibility from a security perspective to all of them. We can generate different types of dashboards to visualize traffic from various resources.
We can see user behavior and have access to user behavior analytics. We also are able to have some custom rules that allow us to effectively continuously monitor the activities of our users. We use a third-party solution for that.
Splunk Enterprise Security is helpful for analyzing malicious activities and detecting breaches. I can take various logs from log sources and centrally manage everything via custom rules. We have been satisfied with the capability to analyze malicious activities and detect breaches.
It helped us with faster detection of threats. If we compare it with other solutions, it is much faster. For big organizations that have their logs and terabytes, working with something like QRadar takes lots of time. Splunk is much faster.
Since the time of deployment, we've been able to use all of the features and integrate rules and use cases with threat intelligence. We've reduced false positives by 90%. Between the first and sixth months, we reduced our alert volume by 50% to 60%.
Splunk Enterprise Security helped speed up our security investigations. We now have an in-depth insight into endpoint usage. We've saved about 60% of our time if you compare Splunk to how we were operating before in terms of monitoring.
What needs improvement?
We'd like to have the number of devices covered under the license to be increased.
For how long have I used the solution?
I've been using the solution for seven months.
What do I think about the stability of the solution?
I'd rate the ability eight out of ten.
What do I think about the scalability of the solution?
The solution is mostly scalable. The ability to scale is related to storage. If you want to expand storage, it can be quite difficult.
At this point, we do not have plans to increase our usage.
How are customer service and support?
I'm satisfied with the level of service technical support provides.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, I have used QRadar. My current company uses Splunk.
How was the initial setup?
I was not involved in the deployment of the solution.
There is some maintenance required. Users need to do some administration around storage and monitoring.
What's my experience with pricing, setup cost, and licensing?
I'm not sure how much the solution costs, or how much my company pays for it.
If a company needs something cheaper than Splunk, there are some open-source solutions available to them.
What other advice do I have?
The resilience of the solution is good. It's quite scalable, however, it does depend on the license. If you want more sources or logs you need to increase your license.
I'd advise users to evaluate the solution to see if it meets their personal requirements.
I would rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Reasonably priced, helps with compliance, and saves a lot of time
Pros and Cons
- "The most useful feature for me is the ability to create different kinds of alerts and set a different kind of denominator that will capture the real event. That is helpful for a power user like me."
- "It will be helpful for customers if they can create some real-world cases, and we can find a case study to align with. I know that Splunk has tremendous potential. We only include a tiny piece of it. There is a lot of stuff that we need to learn. If Splunk can provide more real-time examples, that will be helpful for customers."
What is our primary use case?
We gather all the security logs from all the endpoints, network appliances, and the security filter. We have set up automatic alerts that are sent to system administrators, so we have pretty much real-time alerts about anything that happens.
How has it helped my organization?
Splunk Enterprise Security has definitely improved my organization. First of all, it helps with compliance. Our organization has something called scorecard requirements. It is an annual self-check checklist. Having alerts set up is one of the requirements, and secondly, we have a local administrator who gets the alerts. That makes our job a lot easier. So, we pretty much know what is going on in a real-time setting.
We are the judicial branch of the government, so we are pretty much into our private cloud. We do have a setup to monitor our private cloud but not outside our organization. If we can monitor one cloud, multiple clouds will not be hard at all. It is easy.
Splunk has absolutely reduced our mean time to resolve. Knowing on time and having firsthand information is very helpful for any organization. We are able to capture what is going on, and the visibility of it is absolutely tremendous. I cannot provide the metrics, but it has saved a lot of time.
Splunk has absolutely improved our organization’s business resilience. We have been using Splunk for the last six or seven years, and I cannot imagine a life without Splunk.
In terms of Splunk’s ability to predict, identify, and solve problems in real-time, this is something that we will look into. We have not yet looked into machine learning, AI, and all of Splunk. Currently, we are more in the reaction mode, but we are trying to get more in the protection mode or have more proactive measures. We have not got to that point yet, but we will definitely be there.
What is most valuable?
I am not into the administrator type of setup. I am more like an advanced user. The most useful feature for me is the ability to create different kinds of alerts and set a different kind of denominator that will capture the real event. That is helpful for a power user like me.
What needs improvement?
Splunk conferences are very helpful for networking and talking to folks who have a similar situation. It would be helpful for customers if they could create some real-world cases, and we can find a case study to align with. I know that Splunk has tremendous potential. We only include a tiny piece of it. There is a lot of stuff that we need to learn. If Splunk can provide more real-time examples, that will be helpful for customers.
For how long have I used the solution?
It has been six or seven years.
What do I think about the scalability of the solution?
Splunk has a reputation for being scalable. You can start small, and if your demand increases, you can scale your platform. Splunk does a good job. It allows customers to have scalability so that they can expand their capacity. I would rate it a ten out of ten in terms of scalability.
How are customer service and support?
In our company, we have a Splunk consultant who is very good at providing a solution. So far, I have not had any problem that is unresolved. I would rate their support a ten out of ten. In this industry, there is good support, and there is bad support. Splunk's support is more like Cisco's support. It is pretty good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used something else, but I do not remember the name. Splunk is what we have been using for a long time. It is more advanced in terms of IT security. There is more scalability and the capability to do a lot of different things on multiple platforms. This is where it is more advanced than other products.
How was the initial setup?
I was not in the deployment team, but I was involved in the early stage of evaluating all different kinds of products.
What was our ROI?
There are a lot of things for which you can measure a return on investment, but security is something on which it is hard to put a dollar value and measure how much return you have got. However, in terms of helping the administrator or helping the company to put security in place, Splunk does a great job. I cannot imagine a life without Splunk.
What's my experience with pricing, setup cost, and licensing?
The pricing is a little bit on the higher side, but looking at what Splunk provides us, it is reasonable.
Which other solutions did I evaluate?
We evaluated what was on the market, and fortunately, we picked Splunk. Looking back, it was the right decision.
What other advice do I have?
Splunk is moving in the right direction and providing better and more mature products. This is my fifth conference, and I see the progress. I see Splunk bringing in all new products. They are pretty much in line with the security trends. They have improved a whole lot to meet customers' needs.
I would rate Splunk Enterprise Security a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tech Director at a government with 10,001+ employees
Increases observability, cuts security operations costs, and has amazing support
Pros and Cons
- "The consolidated overview of all the events that come in through our environment and an easy-to-access interface for all our end users are valuable."
- "I love the solution, but I would like to see more accessibility to the machine-learning capabilities that are sprinkled around Splunk."
What is our primary use case?
Our primary use case is SOC operations. However, we do have a lot of people sprinkled around that deal specifically with data analytics.
How has it helped my organization?
Splunk Enterprise Security definitely improved our organization. It has helped out with handling our SOC operations across the enterprise. It has increased observability exponentially as we build out the solution to support enterprise operations, and we definitely hope to see it evolve in the near future as well.
We manage multiple clouds. The Spunk solution for the cloud environment is a great asset for us, especially because we are able to get full observability of our cloud platforms in a consolidated environment. In terms of integrations, Splunk has so many integrations with our different cloud service providers, which allows us to easily get that data down to our operators.
We run a global operation, so we have to have observability across the board. Splunk allows our operators to quickly gain insights into the global operation so that they can handle the day-to-day activities that they do, which includes the security analysts' work, data analysts' work, or anything along the lines of handling troubleshooting.
It has reduced our operation time, and it has cut time by more than half.
It has improved our organization’s business resilience. It has helped with disaster recovery and continued operations in the event of disaster recovery.
It has been an extremely good asset to support day-to-day activities for operations. It is something that was required and needed for over a decade now. It is definitely a nice change of pace, and it also improves the quality of service that our operators can provide to our customers and clientele.
It has cut our costs when it comes to running security operations. I do not have the exact numbers, but it has been a significant cut, especially because we have better access to data engineering and data scientists' tool sets to cut the data cost.
What is most valuable?
The consolidated overview of all the events that come in through our environment and an easy-to-access interface for all our end users are valuable. As we get more people onboard, it is important that they are able to easily jump onto the platform and understand what they need to see in our environment. Having that quick operational capability allows us to get our observability up to speed as fast as possible.
What needs improvement?
I love the solution, but I would like to see more accessibility to the machine-learning capabilities that are sprinkled around Splunk.
For how long have I used the solution?
We have been using Splunk Enterprise Security for about a good five years.
What do I think about the stability of the solution?
It is probably one of the most resilient tools in our environment, so I really enjoy what it provides us. It definitely provides us that 24/7 accessibility to our environment.
What do I think about the scalability of the solution?
The scalability is exactly what we needed to make sure that we have observability at the global scale. For global operations, Splunk has great scaling features to make sure that it is able to handle the large volume of data that we handle.
How are customer service and support?
Splunk's support is great and amazing. The people we work with in our corporate environment are top-tier experts. They understand our environment very well, especially because they have worked in our environment before, so Splunk has done a great job in getting that type of talent to support their customers. I would rate them a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I was not involved in its deployment. I adopted it after I took this role.
What was our ROI?
We have seen a significant return on investment when it comes to Splunk, especially because of how it has allowed our operators to quickly respond to events on a day-to-day basis. It has allowed global observability.
There has definitely been a time to value. It comes down to having operators have access to such a unified platform.
What's my experience with pricing, setup cost, and licensing?
From what I have seen so far, Splunk has multiple cost models. The one that we are using is pretty good when it comes to ingesting data into the environment. It has worked out pretty well.
Which other solutions did I evaluate?
We have evaluated other solutions, and Splunk definitely comes out as one of the top competitors due to its interoperability with a lot of data sources that are sprinkled around in our environment. This interoperability is a key piece because we have such a diverse asset environment.
What other advice do I have?
Overall, I would rate Splunk Enterprise Security a ten out of ten.
The biggest value I get from Splunk conferences is being able to interact with my peers throughout our organization. I get an idea of what they are doing to make sure that we are on the same page and that we are able to cohesively build our security operations.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cyber Security Engineer at a university with 5,001-10,000 employees
The analytical features helped us reduce our alert volume by 30 to 40 percent
Pros and Cons
- "I like Splunk's data aggregation and search capabilities."
- "Splunk could add more ways to manage archiving and storage. There isn't a web interface. You can do this on the SaaS version, but the on-premise platform doesn't have this option. It has other things but no option for remote NAS. I would like to have a personal web interface where I can specify how long logs should be stored. To have this readily available on the web, you need to adjust some settings on the backend. That is tricky."
What is our primary use case?
Splunk Enterprise Security is a SIEM solution we use for security compliance and threat detection.
How has it helped my organization?
Splunk helped us fulfill our requirements for security compliance and auditing. It also protects us from attacks. We can quickly notify our customers if they are facing any attack or breach.
The solution's analytical features helped us reduce our alert volume by 30 to 40 percent. Splunk significantly speeds up our security investigations.
What is most valuable?
I like Splunk's data aggregation and search capabilities. The insider threat detection features are handy, and Splunk's user behavior analytics are solid. It's one of the best tools for UBA. It covers everything.
Splunk's Threat Intelligence Management draws from 10 to 15 open-source sites in real-time, enabling us to correlate our data with the IOCs. It helps us detect zero-day attacks. Splunk's threat topology and MITRE ATT&CK framework cover everything, including endpoints and application security from Layer 3 to Layer 7. Most queries are available out of the box.
It's a fantastic tool for monitoring your environment. It allows you to do some granular analysis and see which assets are part of an attack. When breaches occur, you can quickly search your entire environment. It speeds up our threat-hunting process.
What needs improvement?
Splunk could add more ways to manage archiving and storage. There isn't a web interface. You can do this on the SaaS version, but the on-premise platform doesn't have this option. It has other things but no option for remote NAS. I would like to have a personal web interface where I can specify how long logs should be stored. To have this readily available on the web, you need to adjust some settings on the backend. That is tricky.
For how long have I used the solution?
I have used Splunk Enterprise Security for four years.
What do I think about the stability of the solution?
I rate Splunk Enterprise Security nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Splunk Enterprise Security nine out of 10 for scalability.
How are customer service and support?
I rate Splunk support eight out of 10.
How would you rate customer service and support?
Positive
How was the initial setup?
Deploying Splunk is straightforward, but it requires some preparation. After you get your platform ready, the onboarding is easy. It isn't rocket science. Configuring visualization is also simple. It doesn't require much maintenance on our end because we have an SLA.
What's my experience with pricing, setup cost, and licensing?
I work on the technical side, so I don't know precise figures. However, I know that Splunk is a premium product, so it's somewhat costly. Still, you get a lot of unique features for the money.
You can choose the cheapest solution, but that will only help you achieve compliance in the near term. However, over time, you will begin to realize that there are so many security gaps that your team can't address. You need a solution like Splunk to maintain long-term security compliance.
What other advice do I have?
I rate Splunk Enterprise Security 10 out of 10. My advice to Splunk users is to keep it simple. You don't need to complicate things or bring in AI and ML. Focus on the fundamentals like data onboarding and extraction, parsing, visualization, etc. Keep your dashboard simple, so it's easy for the end-user to understand.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Security Analytics innovation lead at a pharma/biotech company with 10,001+ employees
Enables us to integrate the solution with other products to automate tasks, saving us time
Pros and Cons
- "You can integrate Splunk with third-party security automation solutions and set rules for automatic response."
- "Splunk ES could have more pre-built integrations and rules. The detection is fairly accurate, but it depends on the rules you create. Splunk's out-of-the-box configuration isn't that useful."
What is our primary use case?
We primarily use Splunk Enterprise Security for security incidents and event management. The solution is deployed in one department, but it covers multiple locations worldwide.
How has it helped my organization?
With Splunk, we can monitor and manage enterprise-wide events. It provides a single console for various data sources covering the entire organization, which is critical for compliance purposes.
We can integrate Splunk Enterprise Security with other solutions to automate some security tasks, saving us some time. For example, if you detect potential malware and you want to isolate one system from the organization's network, you don't need to trigger a process. We can fully automate that. Minutes after malware is detected, the machine will be automatically quarantined from the rest of the network.
What is most valuable?
You can integrate Splunk with third-party security automation solutions and set rules for automatic response. Splunk can monitor multiple cloud environments, but it's a little tricky if you're working with several vendors. Every cloud environment is slightly different, and some are better integrated.
The visibility into multi-cloud environments is decent. It depends on the number of sources you have, and Splunk is pretty flexible from that perspective. You can add any type of data source. The challenge is the engineering effort some of these data sources require, but others are effortless to manage.
We haven't used the insider threat capabilities yet, but it's an area that we want to explore. We have other tools for this. We use different products for threat intelligence.
What needs improvement?
Splunk Enterprise Security could have more pre-built integrations and rules. The detection is fairly accurate, but it depends on the rules you create. Splunk's out-of-the-box configuration isn't that useful.
If you spend time with your team creating rules specific to your environment, you can get a lot of value from Splunk. At the same time, that requires some additional effort and costs. Splunk has a few built-in integrations that are ready to go. In other cases, we need to build custom solutions, which is more difficult and costly.
For how long have I used the solution?
I have used Splunk Enterprise Security for about three years.
What do I think about the stability of the solution?
It is stable overall.
What do I think about the scalability of the solution?
Splunk Enterprise Security scales up pretty well.
How are customer service and support?
I rate Splunk support seven out of 10. There is a little room for improvement. We always start with junior support engineers who lack the experience to deal with complex issues, which are the only problems we ever contact support about. Our staff members can handle most minor issues.
We typically need to escalate, and we've had an excellent experience with the higher-level engineers. Those qualified engineers are scarce, so I can imagine a situation where two big Splunk customers have significant problems simultaneously, but there aren't enough available technicians. Splunk has the right people but maybe not enough of them. The process could also be improved.
How would you rate customer service and support?
Neutral
How was the initial setup?
Deploying Splunk was relatively complex. After deployment, it requires some maintenance and management. A team of about 10-15 people is responsible for the solution.
What about the implementation team?
We deployed Splunk with an in-house team of five to 10 people and some professional support from the vendor.
What was our ROI?
We've seen an ROI by automating Splunk Enterprise Security, but automation requires another product and license.
What's my experience with pricing, setup cost, and licensing?
Splunk Enterprise Security is quite expensive compared to some products on the market.
Which other solutions did I evaluate?
The company evaluated a few tools before deciding on Splunk. I used ArcSight at a previous job. Splunk is more flexible than ArcSight, and it has various modules you can purchase to expand the functionality. You don't need to invest in a different solution because you can purchase add-ons for your existing infrastructure.
It's modular, so you can tailor Splunk to your organization's size, structure, and specific needs. The customer can do it. You don't need to request it from a service provider.
What other advice do I have?
I rate Splunk Enterprise Security eight out of 10. My advice would be that before deploying Splunk, research some of the company's materials and make sure it meets your cybersecurity requirements.
You may need to purchase other tools, and the solution might not do everything you want it to do out-of-the-box. Depending on your environment, you'll probably need to invest some time and money into the solution to get the results you want.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros
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Updated: September 2026
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Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros
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