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Manager, Security Engineering at a computer software company with 1,001-5,000 employees
Real User
Oct 15, 2023
Rock-solid reliability with great threat intelligence management and good visibility across environments
Pros and Cons
  • "The feature that we use the most is the correlation search engine within ES."
  • "It is a hugely complicated product."

What is our primary use case?

I've been building SOCs for multinational banks across Asia and Australia, the Middle East, and right now in the United States.

It's the tool that we use to build SIEMs to meet logging requirements and to identify security issues across larger states of data sets.

How has it helped my organization?

We wanted to give our analysts visibility in near real-time to problems as they occur. That's the goal. 

By using the frameworks that we've adopted, like MITRE ATT&CK and the coverage mapping, we're able to show the divisions that we have in our detection environment. And we map that across with our prevention layers just to describe to the business the deficiencies we have. We can show, for example, these are the areas we can't see since we don't have logging for them, and or these are the areas we can spend more time on to draw down risk due to the fact that, while we have the logging, we haven't got the searches and correlation searches in place. That would perform detection behind the preventative controls. So it gives us a guide as to where we can spend time better.

What is most valuable?

The feature that we use the most is the correlation search engine within ES. That is the one we use. Absolutely the most. There are a lot of other features in there, however, that's the one we use.

Our organization does monitor multiple cloud environments. It's not "easy" per se. I'm a Splunk-certified architect. I've got 30 years of experience. If you've got 30 years of experience and you're a Splunk-certified architect, it's easy. If you haven't, you've got no chance.

Splunk Enterprise Security's visibility into multiple environments, for example, cloud, on-prem, and hybrid is good. Splunk doesn't care. It's as easy on-prem as it is on the cloud, as it is hybrid. I've built up all three individually and separately depending on the environment.

The insider threat detection capabilities for helping our organization find unknown threats and anonymous user behavior are okay. It can do it, however, it is not out of the box a UEBA. It doesn't pretend to be. Splunk has a separate product for that which is not the enterprise security suite. That said, if you enable the access domain correctly within ES, it gives you really good insight into what your Insight users are doing. That's what the access domain is. However, it doesn't have the advanced features that you would expect from your UEBA product as it is not one.

We use the threat intelligence management feature. My impressions of the actionable intelligence provided by the threat intelligence management feature are mixed. We import anomaly threat intel into the Splunk ecosystem to do that. We use the framework that Splunk provides, and we supplement it with the threat intel from a third party, and that works really well.

We use the MITRE ATT&CK Framework. We’ve mapped all of our detections around that Miter framework. There's there's four frameworks built in, and we chose Miter. It just makes more sense. You only pick one. There’s no sense in picking more than one.

It’s helpful to uncover the overall scope of an incident. If you've done the work to map your MITRE ATT&CK Framework into the product, then you have a hit against a MITRE ATT&CK technique. Then at least you know where it is in the MITRE ATT&CK framework so that you can describe it as a common frame of reference with a third party. However, it doesn't necessarily give you an idea of the scope. It requires more effort. That said, it's certainly a really good starting guide as to where you are.

Splunk Enterprise Security is okay for analyzing malicious activities and detecting breaches. It's only as good as the operators that use it. Out of the box, it doesn't do anything. You have to put the work in to make it do that. I can't begin to say how useful it is when it's first configured. You need to spend a lot of time working on your environment to make it do that.

It helped us detect threats faster. Without it, you can't check anything. It's too complicated.

The solution has helped us speed up our security investigations. Without it, you don't have investigations. Also, with the alerting itself, Splunk becomes best of breed.

What needs improvement?

Enterprise Security hasn’t helped us reduce our alert volume. The analysts have, however.

We do all of our enterprise security on-prem. We avoid the Splunk Cloud solution since we want the flexibility to build our own. It is a hugely complicated product. Obviously, anything that they could do to make it easier would be ideal. 

Buyer's Guide
Splunk Enterprise Security
September 2026
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,287 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution for over ten years. 

What do I think about the stability of the solution?

It's rock solid. It never failed. Having resilience in our organization is fundamental to our security position. 

What do I think about the scalability of the solution?

We're a multinational and have Splunk in the UK and US. We have 2,000 employees, and 2,000 endpoints, at the employee level. We also have around 12,000 production endpoints and it runs across a multi-cloud hybrid that includes GCP and AWS. It also has a tiny on-prem footprint.

You can horizontally scale someone instantly. I've never been afraid we would exceed horizontal requirements. 

How are customer service and support?

We don't use technical support. 

Which solution did I use previously and why did I switch?

I did not previously use a different solution in this company. 

A long time ago, the company replaced ArcSight with Splunk. 

How was the initial setup?

The initial deployment was complex. 

Our strategy has been to avoid clustering for searching and to build a significantly larger virtual machine for running the ES environment as a stand-alone. It's got 128 cords and 256 Giga RAM so that it can run inside itself and not have to cluster since a cluster adds too much complexity.

We only need one person, myself, to deploy the solution. I'm a Splunk certified architect and I have 15 years of experience doing nothing but Splunk. 

The solution does require some maintenance. We have seven people in total handling maintenance. 

What was our ROI?

I have witnessed ROI. However, luckily, our center does not have to pay for the license. 

What's my experience with pricing, setup cost, and licensing?

We get enterprise licensing via Intuit, our parent company. The licensing is horrendously expensive. 

Which other solutions did I evaluate?

I did not evaluate other options. This solution was in place when I arrived. 

What other advice do I have?

I'm an end-user.

If you are looking for a cheaper option, you probably don't have a focus on security or have a risk that you care about enough to purchase a premium solution. If you look at the Gartner roadmap, Splunk is a clear leader, and it's always at the top right quadrant. Everything else is attempting to catch up to Splunk. There's no one else in front of it. If you choose something like Elastic or Sumo, your company doesn't place an emphasis on security. 

I'd rate the solution nine out of ten. It's a lot of work. Almost nothing works out of the box. You have to invest in it for three to five years at a minimum. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2755902 - PeerSpot reviewer
Security Analyst at a computer software company with 51-200 employees
Real User
Top 10
Sep 15, 2025
Out-of-the-box detections have supported threat identification while integration consolidates alerts from multiple sources

What is our primary use case?

I use other types of security solutions that integrate or import data into Splunk Enterprise Security, such as EDRs, firewalls, and other security products. The integration supports my security operations by providing one clear view of threat detections from firewalls and imported data.

What is most valuable?

The features of Splunk Enterprise Security that I appreciate the most are out-of-the-box detections. These features have benefited my organization because it's a product we sell, and we sell detecting threats in the organization.The features have benefited the organizations I sell to because without them a lot would have been self-programmed, and they support us in very different ways.

What needs improvement?

It's difficult to answer how Splunk Enterprise Security can be improved because I'm hearing AI mentioned frequently in the keynote. It's definitely out there and it's improving the whole process. I think that a lot of effort is going into the realization of AI, but some effort is left out because they don't always mention that the outcome has to always be verified. You just say, 'Ask AI to narrow down the threats, show me how to write an email, summarize it up,' but the additional process that comes with it is verifying it all. Maybe question it, and sometimes it's wrong and you have to start over. I think improving it would be either having different AI responses to cover more, or always having to verify the user, not relying on an answer.

The most significant challenges I face when using Splunk Enterprise Security for advanced threat detection are not in the product; they're in the human aspect. Writing the query and knowing what to search for is not a product problem.

For how long have I used the solution?

I have been using Splunk Enterprise Security for two years.

How are customer service and support?

I would evaluate customer service and technical support for Splunk Enterprise Security as good on a scale of one to 10.

How would you rate customer service and support?

Positive

How was the initial setup?

My experience with pricing, setup cost, and licensing is that it's expensive.

What's my experience with pricing, setup cost, and licensing?

I think the value of Splunk Enterprise Security is there, but it is one of the most expensive solutions on the market.

What other advice do I have?

My organization uses risk-based alerting in Splunk Enterprise Security, which supports our SOC by negating through false positives. On a scale of one to 10, I would rate Splunk Enterprise Security an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
September 2026
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,287 professionals have used our research since 2012.
Laurentiu Popescu - PeerSpot reviewer
Chief Product Officer at ClusterPower
Real User
Top 5
Aug 16, 2025
Customizable dashboards improve decision-making and efficient threat intelligence integration
Pros and Cons
    • "The ticketing platform could be improved."

    What is our primary use case?

    We are using the SIEM platform in our security operations center. We use it both for internal purposes, for monitoring the alerts coming from our network, as well as we have built security operation center services for our B2B customers. We are using QRadar, Splunk Enterprise Security, and more recently, we have added Elastic on top of it.

    What is most valuable?

    The features of Splunk Enterprise Security that I find the most useful include the event collector and the tool for analyzing the incidents. The dashboard that we use summarizes the alerts within a certain period of time. The customizable dashboard feature helps to improve the team's decision-making skills because it provides us with a clear image of the types of events that we have within a month, and we are able to classify them based on severity.

    What needs improvement?

    I do not really have any additional features that I would want to see in Splunk Enterprise Security. The ticketing platform could be improved. We are using our own ticketing platform right now, but we have integrated it into Splunk Enterprise Security to communicate and report back to our customers on the events to have constant interaction.

    For how long have I used the solution?

    I have been working with Splunk Enterprise Security for more than five years.

    What do I think about the stability of the solution?

    I have not faced any issues with stability or upgrades so far.

    What do I think about the scalability of the solution?

    Splunk Enterprise Security is easy to scale for scalability. We onboard more and more endpoints from our customer infrastructure without any issues scaling it up.

    How are customer service and support?

    We provide the Splunk Enterprise Security Threat Intelligence framework as a level three service for hunting and deeper inspection. We aggregate everything into a threat intelligence platform and provide feedback to our customers on their events.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Splunk Enterprise Security is quite easy to set up, especially the on-premises solution.

    What about the implementation team?

    I have contacted Splunk Enterprise Security support for issues through a local partner that we work with. They provide the first level of support and in case there is a problem with the platform, they escalate it to the vendor.

    What was our ROI?

    Since implementing Splunk Enterprise Security, I have seen a return on investment. It is primarily a safety tool, so we do not expect a return on investment, but since we use the platform as an MSSP partner for Splunk Enterprise Security, we incur revenues for the services that we provide to our customers. We had a business case and the TCO looks quite acceptable.

    What's my experience with pricing, setup cost, and licensing?

    Splunk Enterprise Security is reasonably priced compared to other platforms, and the licensing model is quite flexible. Based on the gigabyte of data that we ingest on a daily basis, it is quite well positioned in the market.

    What other advice do I have?

    The event collector has been useful for us to gather logs from our customer's infrastructure. We have VPN connections with our customers, and we use the event collector to gather data from their network devices and incorporate it into the SIEM platform for further analysis.

    The integration of Splunk Enterprise Security with our existing security infrastructure has influenced our threat detection capabilities as we use it as an independent tool. We have other security tools in place, such as firewalls from FortiGate, from Fortinet. We have some endpoint protection solutions, but we have integrated everything into the Splunk Enterprise Security platform. We use it as an XDR platform to collect logs from different sources, from clouds, from active directory, from endpoints, from routers, from firewalls, from all the points in our customer's infrastructure.

    For the time being, we are quite satisfied with Splunk Enterprise Security. We are waiting for the AI engine to get more mature and to use it more extensively.

    I would rate Splunk Enterprise Security a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Eko Kurniawan - PeerSpot reviewer
    IT Operations & Security at veris
    Real User
    Top 10
    Aug 25, 2024
    We can manage all the logs from every device on a single dashboard
    Pros and Cons
    • "Splunk can deliver more information by going deeper. By creating a dashboard, we can identify the root cause of the threat. Let's say I have a firewall from Check Point. Splunk will find the dashboard for Check Point, implement it in our environment, and connect it to the Check Point firewall logs, which are shown on the dashboard. If we request a custom dashboard, the engineer will take longer to complete the task."
    • "Splunk should align its security principles with those of other vendors like SentinelOne. Splunk has mature APIs that can communicate with various security applications and devices. Splunk can process more to produce an understandable dashboard."

    What is our primary use case?

    I work in the pharma industry, and I use Splunk to aggregate all my reporting logs for my firewall and Active Directory logs. We have anti-spam, web application firewalls, and other solutions to secure our perimeter. We use Splunk for log management and have a stack to transpose a log from the firewall to a VM. When we directly feed the firewall logs to Splunk, they become intermittent and freeze. 

    How has it helped my organization?

    The biggest benefit is that we can manage all the logs from every device on a single dashboard. I can put the log from the core system into Splunk to analyze for abnormal behavior and show that to the developer to improve it. Splunk can also analyze our security devices for security posture for CRM and ISO requirements, helping the organization obtain its ISO certificates.

    We started to see the benefits of Splunk when we created our first dashboard. Based on the dashboard information, we can get deep insights from the log, where we define a security incident or event and assign a score to repetitive events. For example, we receive brute force attacks, where the hacker attempts to try a thousand or a million passwords. This will trigger alerts on the dashboard or email. We are not monitoring 24/7, so we can get alerts from Splunk. We can detect threats faster from firewalls and antivirus. 

    The consolidation helps us identify the source of the threat faster. They can analyze the forensics to dig into information from the log and correlate the devices. A unified log from various devices can simplify the IT team's response and reduce the alert volume by 35 percent. 

    What is most valuable?

    Splunk can deliver more information by going deeper. By creating a dashboard, we can identify the root cause of the threat. Let's say I have a firewall from Check Point. Splunk will find the dashboard for Check Point, implement it in our environment, and connect it to the Check Point firewall logs, which are shown on the dashboard. If we request a custom dashboard, the engineer will take longer to complete the task. 

    I can create a custom dashboard for the firewall, antivirus, or endpoint protection. This will take time to complete because they need to understand the log type and mitigation of the process from the system or API.

    Splunk helps us manage our hybrid environment, including our email system. The main email system is Microsoft Exchange, which is deployed on-premise, and the second is Office 365. There isn't much security for the hybrid environment. We get logs from the web application firewall, the firewall, and the anti-spam solution. 

    What needs improvement?

    Splunk should align its security principles with those of other vendors like SentinelOne. Splunk has mature APIs that can communicate with various security applications and devices. Splunk can process more to produce an understandable dashboard.

    Splunk's latest version is much better than before. It's more resilient and powered by AI. It can ingest more complex logs. It will be better because we're using the legacy one.

    For how long have I used the solution?

    I have used Splunk for around six years.

    What do I think about the stability of the solution?

    I rate Splunk 10 out of 10 for stability. We've had no problems as long as we ensure we have capacity planning for the log system, which is growing every second. 

    What do I think about the scalability of the solution?

    I rate Splunk nine out of 10 for scalability. 

    How are customer service and support?

    I rate Splunk support eight out of 10. Support was great, and they responded quickly. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Splunk is our first SIEM, but we'd like to explore Wazuh more.

    How was the initial setup?

    It's hard to say whether deploying Splunk was straightforward or complex because sometimes the consultant did the work for us. I handled the operations side, and the consultant did the project itself. It was completed in two days. 

    What's my experience with pricing, setup cost, and licensing?

    Splunk is expensive. It's based on the data inside the log. If you produce bigger logs, the cost goes up. We pay a license up to a set size, let's say 100 gigabytes, and if we have 101, they charge us for the overage. We pay about a billion Indonesian rupiah. 

    There are many cheaper solutions. Microsoft Sentinel is also a little expensive, but there are cheaper ones like Wazuh, Graylog, and Rapid7.

    What other advice do I have?

    I rate Splunk Enterprise Security nine out of 10. If you want to use Splunk, you can try the free version, which goes up to half a gig. You can feed a log from the Active Directory. If you take that information directly from Active Directory, it will be hard to read. Splunk provides a good dashboard. 

    Splunk is an excellent choice for an organization that needs a fully scalable and highly customizable solution. We can customize the dashboard to combine all the device logs. Unfortunately, others still need to learn how to do that. It depends on an organization's needs and resources because it's not cheap.

    It's on the higher end of pricing, which can be a significant factor for small organizations with budget constraints. It's more appropriate for the enterprise level and companies with over 500 employees. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Vikram Cherala - PeerSpot reviewer
    Senior advisor at TekWissen India
    Real User
    Jun 2, 2024
    It's easier to customize than other solutions
    Pros and Cons
    • "We have created a few custom use cases for Splunk that have helped us detect threats faster. For example, we set up endpoint-related data models and specialized setups for various scenarios. It's more efficient than some other products I've used."
    • "The access and identity features could be improved. For example, let's say we have onboarded 65 logs. Now, we can identify the various processes, but we run into trouble when we're updating the processes for AWS CloudTrail, EDR, MDR, and XDR."

    What is our primary use case?

    I am on the intelligent engineering team responsible for onboarding logs and operationalizing Splunk Enterprise. We have a separate team for creating use cases and other stuff. I onboard logs and manage the infrastructure. When you onboard various logs, it creates different data models and normalizes the fields for compliance.

    How has it helped my organization?

    We have created a few custom use cases for Splunk that have helped us detect threats faster. For example, we set up endpoint-related data models and specialized setups for various scenarios. It's more efficient than some other products I've used. 

    Splunk has sped up our security investigations. We can automate some functions using playbooks, like automating scans for perimeter vulnerability. If you have the signatures, Splunk can intervene automatically to block threats according to the playbook. 

    What is most valuable?

    Splunk lets us integrate multiple third-party threat intelligence feeds. We can also customize the data models for correlation more than we could with competing SIEM solutions. We can filter out the noise and see our alerts. 

    I created some security reports or dashboards. We also have dashboards for user requests related to our firewalls, like Palo Alto and traffic or activity alerts. We can also see where we're getting a lot of authentication failures, etc. We've also created some other custom use cases, like using VPN logs and use cases for analyzing the national origins of repetitive malware. We have integrated some other solutions like Carbon Black EDR or MDR as well as Vectra, which is fully automated with AI. They have their own signatures.

    We get decent visibility with Splunk and integration with data visualization tools like Grafana. We also have various threat intelligence feeds that are updated regularly with the latest IOCs and signatures, which we can use for threat hunting. 

    What needs improvement?

    The access and identity features could be improved. For example, let's say we have onboarded 65 logs. Now, we can identify the various processes, but we run into trouble when we're updating the processes for AWS CloudTrail, EDR, MDR, and XDR. 

    For how long have I used the solution?

    I have used Splunk for the past three or four years. 

    What do I think about the stability of the solution?

    Splunk is stable. It has around 97 percent uptime in my environment. 

    What do I think about the scalability of the solution?

    I rate Splunk Enterprise Security nine out of 10 for scalability. 

    How are customer service and support?

    I rate Splunk technical support seven out of 10. We rarely rely on Splunk support except for critical upgrades and migrations. Sometimes, we open a ticket if we see a performance problem, and they find a solution. Typically, we find a solution for our issues online in user forums or knowledge bases.  

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    Previously, we used some open-source solutions, Sumo Logic, and Graylog. 

    How was the initial setup?

    We have Splunk deployed in two environments for different purposes. One is for ITSI, general dashboards, and our APM application. That is deployed in the cloud. We have it in an on-premises environment for enterprise security. We have a cluster that spans three data centers. Deploying Splunk is easy if you have some experience.  Configuring the log sources, managing the indexes, and learning all the features is more challenging. 

    Splunk doesn't require maintenance aside from the disaster recovery and DLP aspects. We have a huge environment in different data centers set up for high availability. 

    What was our ROI?

    Splunk is expensive, but you can get a lot out of it if you have the expertise and know how to customize it. It's more customizable than other platforms.  In Java or .NET, everything is pretty defined, so you can't do much customization, whereas Splunk lets you customize dashboards, alerts, and reports using SQL. The cheapest solution is always open source, but these products don't have many capabilities. They might work in a small environment. I would recommend trying LogRhythm, ELK, or Google Chronicle.

    What's my experience with pricing, setup cost, and licensing?

    Splunk is very expensive because we have recently integrated another solution, and 40 percent of the licensing cost is driven by that. 

    What other advice do I have?

    I rate Splunk Enterprise Security nine out of 10. I would recommend Splunk to others. When implementing Splunk, it's crucial to set up your use cases, onboard threat intelligence and log sources, and create data models. Using simple XML language, you can create a data model and a simple pivot table to generate complex reports. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    HarshBhardiya - PeerSpot reviewer
    SOC Engineer at a outsourcing company with 10,001+ employees
    Real User
    Top 5
    May 12, 2024
    Provides complete visibility, analyzes malicious activities, and improves detection times
    Pros and Cons
    • "Splunk Enterprise Security offers valuable features like seamless integration and a SQL-standard Structured Query Language for easy searching."
    • "Splunk's implementation process for managing multiple indexes can be complex, especially when dealing with a large number of components."

    What is our primary use case?

    We use Splunk Enterprise Security to secure our client's network and provide clear visibility.

    Our client lacked an SIEM solution to comply with regulations, so we recommended Splunk Enterprise Security, and they agreed to implement it.

    How has it helped my organization?

    Splunk Enterprise Security provides complete visibility into the environment. We can add any data to the indexer, and it will begin to be displayed. All we need to do is create use cases tailored to the client's needs.

    Splunk's threat intelligence management capabilities are strong, thanks to its user-friendly interface and ability to correlate data from various sources. While it competes favorably with other SIEM tools, its effectiveness ultimately depends on how it's configured.

    The actionable intelligence from Splunk's threat intelligence management feature helps us understand what's happening in our environment, enabling further investigation.

    We updated the IOCs within the MITRE ATT&CK framework indexing for Splunk. This allows us to compare all received alerts against the MITRE ATT&CK categories. By using the MITRE ATT&CK framework, I can identify the potential type of threat, its mitigation strategies, and the overall attack behavior. Furthermore, I can use the framework to investigate the affected hosts, their origin, and the attack vector.

    Splunk Enterprise Security does a good job analyzing malicious activities and detecting breaches.

    Splunk Enterprise Security has improved our detection time.

    Splunk Enterprise Security has improved our clients' security posture by providing them with better visibility into vulnerabilities, along with proper mitigation strategies and clear explanations. The benefits are apparent within the first month.

    Splunk Enterprise Security helped us reduce our alert volume. Initially, the high number of alerts was overwhelming because we were in a new environment, but the volume gradually leveled off and decreased by 50 percent.

    Splunk Enterprise Security has accelerated our security investigations by 30 percent. It integrates seamlessly with our EDR solution, providing a single pane of glass view for all security logs.

    What is most valuable?

    Splunk Enterprise Security offers valuable features like seamless integration and a SQL-standard Structured Query Language for easy searching. Additionally, implementing devices is straightforward, similar to a plug-and-play process.

    What needs improvement?

    Splunk's insider threat detection capabilities have limitations. While it offers customization, pre-configured rules for common threats are scarce. This means we need to create our own rules, which can be effective if we have the expertise and understand our specific needs. However, behavior analytics seem less useful and have room for improvement.

    Splunk's implementation process for managing multiple indexes can be complex, especially when dealing with a large number of components.

    Splunk could benefit from a feature that allows users to indicate they are working on an alert or incident. This would prevent other users from wasting time investigating the same issue. Ideally, this wouldn't involve a formal assignment, but rather a temporary indication that someone is currently looking into it.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for 9 months.

    What do I think about the stability of the solution?

    Splunk Enterprise Security is reliable and the stability is a ten out of ten.

    Splunk Enterprise Security offers good resilience. Even for unsupported tools, simple integrations can be customized. Splunk is constantly improving.

    What do I think about the scalability of the solution?

    I would rate the scalability of Splunk Enterprise Security ten out of ten.

    How are customer service and support?

    The technical support team is excellent. They proactively identify and inform clients about any vulnerabilities or security gaps in their environment.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial deployment of Splunk Enterprise Security was fairly straightforward. While the documentation is comprehensive, fully deploying the solution can be time-consuming. The timeframe can vary depending on your environment's complexity. For instance, a company with 1500 to 2000 employees and a large number of systems and servers might require a month for complete deployment.

    I collect the client's requirements and then open a support ticket with Splunk. The ticket will address configuration assistance and, if the deployment is in the cloud, will inquire about the client's storage needs. After I submit the ticket, Splunk will communicate directly with the client.

    The deployment involves several teams, and I lead the oversight of both the deployment itself and the analytics function, ensuring a seamless process.

    What's my experience with pricing, setup cost, and licensing?

    While some clients find the cost of Splunk Enterprise Security to be on the higher end, its pricing is comparable to other SIEM solutions. Ultimately, the value it delivers justifies the investment.

    Don't simply choose the cheapest SIEM solution. Consider your organization's specific needs and environment. Even if you prioritize affordability right now, I can offer more powerful tools. However, the best solution isn't just about price. It depends entirely on your environment. Therefore, you need to establish a budget based on your specific requirements. Ultimately, the ideal SIEM solution aligns with your organization's needs.

    What other advice do I have?

    I would rate Splunk Enterprise Security 8 out of 10.

    Splunk Enterprise Security requires maintenance for new onboarding, log management, and archiving. A maximum of two people are required for the maintenance.

    Splunk Enterprise Security is a robust security solution that's easy to manage after initial configuration.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. integrator
    PeerSpot user
    Manu Subbaiah - PeerSpot reviewer
    Director, Cyber Security Strategy, Implementations & Operations at a consultancy with 10,001+ employees
    Real User
    May 9, 2024
    Offers users the ability to onboard data easily with minimal connectors
    Pros and Cons
    • "The solution's most valuable features are its ability to transact in the cloud and its ability to onboard data easily with minimum connectors."
    • "The product's price may be an area of concern where improvements are required."

    What is our primary use case?

    I use the solution in my company to deal with certain migrations from a legacy SIEM solution to a new product like Splunk Enterprise Security or from on-prem to cloud migrations. Another use case involves implementing a new SIEM solution like Splunk Enterprise Security from scratch.

    What is most valuable?

    The most valuable features are its ability to transact in the cloud and its ability to onboard data easily with minimal connectors. Some of the new players in the market need to build new connectors to bring data into the SIEM solution. With Splunk Enterprise Security, you get built-in connectors, as it is a major platform.

    What needs improvement?

    The product's price may be an area of concern where improvements are required.

    The metrics that I or my company's clients see in terms of the improvements from the use of Splunk stem from the fact that some of the metrics that the tool provides for senior leadership, specifically in the area of visibility when it comes to organizational split, considering that there are multiple lines of business. It would be a good feature in the tool if it could provide dashboarding for different lines of business in the product's next release.

    One of the key areas where Splunk Enterprise Security can do better is if it integrates with AI solutions.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for five years.

    What do I think about the stability of the solution?

    Our company's clients who use the solution like the fact that they can rely on Splunk Enterprise Security as a product, especially since it is not a new entrant in the market. Though the tool has moved from on-prem to the cloud, I feel that the fundamentals of Splunk Enterprise Security are strong. The support structure available for Splunk is good.

    What do I think about the scalability of the solution?

    Scalability is of paramount importance to a lot of clients. Some of the clients value the scalability feature of the product, and they are also willing to pay more to use such features. There are some pharmaceutical clients my company deals with who like the scalability feature but do not like the increase in the price attached to the scalability part.

    How are customer service and support?

    To be very fair, I have not been directly exposed to Splunk's support team since I deal with our company's clients. I have not heard any major complaint from our company's client regarding Splunk's support team, so I assume that it is pretty good.

    How was the initial setup?

    Deployment of the product is easier than migration. It is always better to write on a clean board than write on a board where someone has already written something. If you migrate from one solution to another, you also have to migrate some of the use cases, and you need to fine-tune them. If you are deploying a product from scratch, it is easier. My company also recently dealt with one of the clients, and we had to onboard 28 log sources in ten weeks with no issues. We also had to deal with heavy forwarders, syslog, universal forwarders, and everything under the sun, which was a big mix, making it a difficult environment. There were no issues during the onboarding process. In general, I am happy with the product.

    What was our ROI?

    ROI depends on a lot of calculations, so my company does not consider it. Most of the complaints from our clients are related to the cost of the product. Our company's clients are happy with the features and reliability of the product. Cost is one of the major factors that companies are migrating from Splunk Enterprise Security to some other solution. I don't know if it is relevant or not, but I feel that the acquisition of Splunk by Cisco has spooked a few of the clients since they are unsure if they will receive any support if they don't have a Cisco-based infrastructure and instead have some other company like HP supporting their infrastructure.

    What's my experience with pricing, setup cost, and licensing?

    Splunk is really expensive compared to all the other tools on the market, including Microsoft Sentinel. Some of the clients prefer to go for a data lake kind of solution because of Splunk Enterprise Security's prices. Some of the clients have also mentioned that the pricing of Splunk Enterprise Security is not visible for them and it is based on storage because of which they are not able to control various aspects associated with the pricing part.

    What other advice do I have?

    In cases where I see the replacement of existing SIEM solutions from my company's customers' end, I have dealt with scenarios where Microsoft Sentinel replaces Splunk Enterprise Security. I have also dealt with implementations associated with Splunk Enterprise Security from scratch. I have managed migrations of Splunk Enterprise Security from on-prem to the cloud.

    The primary reason customers are moving to a cloud-based solution is that products like QRadar and LogRhythm did not initially offer cloud versions. The other reasons why customers are moving to cloud-based solutions are the difficulty of configuring their use cases and the problem of finding the right resources to support them. With Splunk and Microsoft Sentinel, resources will be much more available to users in the market, but for LogRhythm, the market is going down. Training opportunities, the building of accelerators, available information in the outside world, and a lot of reasons have prompted customers to move to cloud-based products.

    I would say that it is easy to configure the use cases, and also to correlate use cases, which in turn helps reduce alert volume. More importantly the product can provide good visibility in the area of dashboarding, metrics and security events.

    Splunk Enterprise Security helps me find any security event across multi-cloud, on-premises, or hybrid environments.

    Visibility across multiple environments or varied environments is absolutely important to our company's clients, and it is one of the key areas because most clients do not want to go and see multiple tools like CrowdStrike for endpoint protection. Our company's clients want to be able to see one dashboard with all the feeds coming in, along with all the alerts correlated to it.

    The product provides relevant context to guide our company in the investigation. When you have more context, L1 or L2 support finds it easier to investigate. I don't know if Splunk already has an AI-based plugin tool or not. If AI is present in the product, it would help L1 and L2 support resolving tickets in a much faster manner, and it is also an area where context helps.

    I have seen a reduction in the mean time to resolve from the use of Splunk Enterprise Security by around 30 to 40 percent if it is able to deal with contextualization. L1 and L2 support teams look at a particular incident, and if they end up spending more time adding the context or going through multiple tickets, it adds up the time needed to resolve an issue.

    The product helps speed up security investigations by around 30 to 40 percent. Collecting the context is the key step for resolving or investigating purposes.

    It is not fair to state why a certain rating is being given to a product since a person rates a solution on certain aspects, and it could be in terms of the migration part. If I speak in terms of the performance and support parts of the solution, I would rate the product a nine. If I consider the cost of implementing and maintaining the product, I would rate other products much better than Splunk Enterprise Security. As a company, we have implemented Splunk Enterprise Security multiple times, and we see the business associated with the product growing higher. My company also provides training to people in relation to Splunk Enterprise Security. My company hopes to do more business with Splunk Enterprise Security. My company has 3,00,000 employees.

    I rate the overall tool an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
    PeerSpot user
    CEO at Securis360 inc.
    Reseller
    May 8, 2024
    Used for compliance, logging, log storage, and root cause analysis
    Pros and Cons
    • "Splunk Enterprise Security is a standard solution providing good customer service and partnership."
    • "Splunk should have more regional data centers in the Middle East."

    What is our primary use case?

    We mostly use the solution for compliance, logging, log storage, and root cause analysis. In 2015, we had AIG as a client, and they only had Splunk. Splunk Enterprise Security is one of the oldest solutions that did the logging and storage.

    How has it helped my organization?

    Splunk has fantastic brand value, which helps us sell it as resellers. The solution's pricing is quite competitive. The solution meets all the requirements. As a compliance person, I know that log storage is very important for data privacy compliance guidelines like ISO or CCPA. Splunk provides all of those compliances and checkmarks.

    What is most valuable?

    I like that the tool is light and the agent doesn't slow down the machine. Splunk Enterprise Security is a standard solution providing good customer service and partnership.

    What needs improvement?

    The solution should improve regional knowledge of the new regulations coming out of the Middle East. As a consulting firm, we are currently targeting many Middle Eastern markets, including Saudi Arabia and Dubai. They don't have a local server support cloud center there, which is a big issue because they don't want their data to go out of the region. Splunk should have more regional data centers in the Middle East.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for five years.

    What do I think about the stability of the solution?

    Splunk Enterprise Security provides good stability.

    What do I think about the scalability of the solution?

    The solution's scalability is fantastic. Even 10,000 to 50,000 endpoints don't slow anything down. The servers, log storage, and ingestion work smoothly, irrespective of whether there are 5,000 or 50,000 endpoints.

    How are customer service and support?

    The solution’s technical support is very good.

    What was our ROI?

    Our customers using Splunk Enterprise Security don't have any compliance issues, and they don't get fined by the regulators, which saves them money.

    What's my experience with pricing, setup cost, and licensing?

    Splunk Enterprise Security's pricing is pretty competitive.

    What other advice do I have?

    I'm a consultant who uses Splunk for other clients. It's important for the clients that it can communicate with all kinds of devices, like firewalls, WAFs, servers, endpoints, switches, and routers. All of that is figured out over time, which is useful.

    Splunk Enterprise Security is a good tool for finding security events across multi-cloud, on-premises, or hybrid environments.

    Splunk has helped improve our organization's ability to ingest and normalize data. It can also identify and solve P1 or high-critical-priority problems in real-time.

    Splunk Enterprise Security has helped us reduce our alert volume by around 50%.

    The solution provides us with the relevant context to help guide our investigations, and this context information has impacted our investigation process. Having all the data in a single place does help with post-incident response and forensic root cause analysis.

    Splunk Enterprise Security has significantly helped speed up our security investigations. I save 60% to 70% of my time because it's easier to find what I want to find through the tool's user interface.

    Splunk Enterprise Security has helped reduce our mean time to resolve by around 50%.

    Overall, I rate the solution ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Sneha Golhar - PeerSpot reviewer
    Senior Engineer at Wipro Limited
    Real User
    Apr 16, 2024
    Is quick to deploy, easy to integrate, and provides good visibility across our environment
    Pros and Cons
    • "Splunk's visualizations make it easy for users to understand the data."
    • "Licensing costs can be a barrier for those with limited budgets."

    What is our primary use case?

    Splunk Enterprise Security provides us with both log monitoring and alerting capabilities from a centralized interface.

    How has it helped my organization?

    Splunk Enterprise Security's detection capability is good. Real-time alerts are crucial for threat detection. When unknown traffic is identified, incidents are automatically created and alerts are sent to the monitoring team for prompt action.

    Our mobile device ordering website experienced a fraud attempt. We identified a surge in traffic originating from the same IP address through Splunk Enterprise Security. This allowed us to swiftly block the suspicious activity, potentially saving millions of dollars.

    Integrating Splunk Enterprise Security with other tools is easy.

    It is easy for us to monitor our multiple cloud environments using Splunk.

    Splunk offers good visibility across our multiple environments. We can monitor roughly 80 percent of our environment through Splunk.

    Splunk is our primary tool for analyzing real-time logs to detect malicious activity. These logs are then used to create security incidents and trigger alerts for further action.

    We can see the benefits of Splunk Enterprise Security quickly after deployment.

    Splunk Enterprise Security reduces our alert volume because it is precise and customizable.

    Splunk Enterprise Security helps us speed up our security investigations by sending alerts and providing a deep dive into the logs.

    What is most valuable?

    Splunk's visualizations make it easy for users to understand the data. Additionally, Splunk can ingest all our data, creating a centralized and informative platform. This combination is a powerful asset for data analysis.

    What needs improvement?

    Splunk Enterprise Security's pricing structure could be more accessible for smaller organizations. Licensing costs can be a barrier for those with limited budgets.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for 5 years.

    What do I think about the stability of the solution?

    I would rate the stability a 9 out of 10. With a stable environment, we may encounter issues 2 percent of the time.

    What do I think about the scalability of the solution?

    I would rate the scalability an 8 out of 10. 

    Splunk now offers SmartStore, which automatically scales storage capacity without sacrificing performance.

    How are customer service and support?

    The support team is supportive and quick to respond.

    Splunk offers Platinum, Gold, and Silver support. With the Platinum package, they respond within two hours.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We transitioned from AppDynamics to Splunk Enterprise Security, which provides a valuable single pane of glass for managing and viewing security metrics.

    How was the initial setup?

    The initial deployment is easy. The deployment for Splunk Enterprise Security is quick.

    What was our ROI?

    By automating our monitoring and alerting with Splunk Enterprise Security, we've achieved a significant return on investment. This has freed up over 190 days of manual monitoring effort by our team, resulting in overall cost savings of around 30 million dollars.

    What's my experience with pricing, setup cost, and licensing?

    The licensing costs are high for Splunk Enterprise Security.

    What other advice do I have?

    I would rate Splunk Enterprise Security 8 out of 10.

    I highly recommend Splunk Enterprise Security to anyone looking for a comprehensive security solution. It's a single tool that can monitor and manage our entire security posture, including business metrics, IT infrastructure, and security alerts. Splunk also simplifies incident creation and log management, providing a central location for all your security data.

    Splunk Enterprise Security is used by 30,000 people across multiple locations in our organization.

    The widespread adoption of Splunk Enterprise Security requires regular maintenance to ensure optimal performance.

    Organizations with low logging volumes can benefit from using the open-source ELK Stack.

    The resilience Splunk Enterprise Security offers is good.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. partner
    PeerSpot user
    MANISH CHOUDHARY. - PeerSpot reviewer
    SOC manager at a tech vendor with 10,001+ employees
    Real User
    Oct 24, 2023
    We can easily identify users and devices, but the plugins have room for improvement
    Pros and Cons
    • "Splunk Enterprise Security comes with 300 pre-deployed use cases that can be easily customized to meet the specific needs of our organization, without the need to purchase additional tools."
    • "Splunk can improve its third-party device application plugins."

    What is our primary use case?

    We use Splunk Enterprise Security to analyze log data for log monitoring, creating use cases, onboarding, and incident response.

    We wanted a single security tool that could immediately identify notable events that could be reported as security breaches, and then enable us to take intelligent action without having to purchase additional security tools.

    We have two customers with hybrid cloud solutions. Neither customer is fully cloud-based. Our implementation is based on the customer's requirements, such as compliance, data ownership, and administration. We plan the implementation of Splunk cloud or hybrid models based on these requirements. We discuss the benefits and solutions with the customer to ensure that we are not breaching any compliance policies and that we are selecting the right model for their needs. Because we have multiple customers, we must also consider how to manage this process effectively.

    How has it helped my organization?

    We use multiple cloud environments for our clients, including AWS, Azure, GCP, and private cloud. We can easily integrate Splunk Enterprise Security and segregate the logs based on the type of index we create for each customer. When we create different indexes, we can segregate the types of logs based on the device type. This makes it easy to separate logs from different universal providers, different machines, and specific types of indexes dedicated to particular customers or groups.

    We use threat topology and MITRE ATT&CK to create and integrate use cases for network framework detection and visualization in Splunk. Splunk helps us segregate and integrate use cases based on different threat detections and provides a complete dashboard view of how use cases match with detected threats.

    When discussing MITRE ATT&CK and topology, we sometimes encounter use cases where we must ensure the logic is properly implemented to detect the threat and trigger the alert. This is because log access may involve specific teams and their associated MITRE ATT&CK tactics and techniques. We must be very specific about the information we are observing in order to derive the correct information and framework topology.

    Splunk is one of the easiest solutions for analyzing malicious activities and detecting breaches. It is flexible enough to work with small teams, and it provides a broad view of the data, allowing us to segregate and fine-tune the analysis based on the customer's requirements.

    Splunk Enterprise Security can help us detect threats faster when it is properly configured. We have implemented over 400 use cases for specific types of malware and other threat detection. In over 70 percent of environments, Splunk is able to detect threats faster than other solutions.

    It has helped our organization improve by integrating with cloud providers. Splunk enables us to blacklist specific data types and ranges to reduce our losses, based on our requirements.

    We have reduced our alert volume by around 50 percent with Splunk. When we first started creating and using Splunk use cases, we received around 700 alerts. Splunk can merge different sources of use cases into one to identify false positives, which has been very helpful for us.

    Splunk has helped speed up our security investigations by almost 70 percent. We have a dedicated incident response team. They use the Splunk incident reports to help with their investigations. 

    What is most valuable?

    Splunk Enterprise Security comes with 300 pre-deployed use cases that can be easily customized to meet the specific needs of our organization, without the need to purchase additional tools.

    We can easily identify the number of security devices and users that are authenticated on the network and present the information to the executive team.

    What needs improvement?

    Splunk can improve its third-party device application plugins.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for five years.

    What do I think about the stability of the solution?

    Splunk Enterprise Security is stable.

    What do I think about the scalability of the solution?

    Splunk Enterprise Security is scalable.

    How are customer service and support?

    The Splunk technical support is good but their call times differ.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I previously used IBM Security QRadar, Azure Sentinel, and McAfee Network Security Platform. Splunk Enterprise Security is designed for multiple platforms and is easier to implement.

    Splunk is much faster when used correctly and has many tools. With the exception of Sentinel, the other solutions do not have many tools. With Sentinel, we have to define the indexes and all those things, such as the aggregation of logs. It is easy to do searches in Splunk, even in a large environment. I find Splunk to be more efficient than the other solutions I have used in the past.

    How was the initial setup?

    The initial deployment is straightforward. We install the solution and define the roles of each server and the data it will store. The deployment in our test environment took 13 hours.

    What was our ROI?

    We have seen a return on our investment in Splunk. The variety of options that Splunk provides is a great selling point for our customers.

    What's my experience with pricing, setup cost, and licensing?

    While Splunk is more expensive than other solutions, we would still choose it because of its capabilities. Splunk is a leader in the field and provides a wider range of data and security features than other SIEM solutions.

    I would recommend Splunk over any of the less expensive SIEM products. I recommend the license-based solution over the user-based solution that Splunk offers. If I had to recommend any other SIEM other than Splunk, it would be Microsoft Sentinel.

    What other advice do I have?

    I would rate Splunk Enterprise Security seven out of ten.

    The threat detection capabilities that we get by default are very basic. However, if we want to implement the most effective threat protection on the internet, we need to purchase a relevant solution for intelligent threat protection. This will provide us with more feeds for enterprise security and help us to integrate data by matching the data to the target and to the security with our Splunk.

    We have 60 percent of our customers using Splunk Enterprise Security in their environments.

    Splunk maintenance is required for updates. 

    Splunk provides a centralized monitoring platform, eliminating the need to switch between different platforms to monitor security. Splunk provides a clear view of different security losses and incidents, and we can onboard any number of devices as needed. We can monitor our entire environment from one place, requiring only one team to monitor it. Splunk adds a lot of value currently.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2026
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.