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Senior Security Engineer at a comms service provider with 1,001-5,000 employees
Real User
Top 20
Jul 31, 2025
Helpful for detecting anomalies and malicious activities and reducing false alerts
Pros and Cons
  • "The dashboards, indexing speed, correlations, and machine learning are advantages of Splunk Enterprise Security; even though other competitors offer the same features, the efficiency of Splunk Enterprise Security is the best."
  • "The integration feature with other applications, such as anti-DDoS application Arbor, needs to be more powerful."

What is our primary use case?

We use Splunk Enterprise Security to detect different anomalies and alerts based on our infrastructure. I work in the telecom industry. We have multiple network and security devices that collect logs. We create use cases to collect logs from all these devices.

What is most valuable?

The dashboards are very good in Splunk Enterprise Security. There are pretty good options to fine-tune the alerts, to wipe out false positives, and only get the correct alerts as per our requirements. The UI is pretty good and easy to use because it is integrated with different EDR tools. This integration is very helpful for identifying different malicious activities or malware for any of the endpoints, especially the critical servers.

The architecture of Splunk Enterprise Security is really good at collecting and parsing logs. Each detail, how it correlates, and all the features are up to the mark compared to other vendors. The indexing speed is pretty good in Splunk Enterprise Security. 

I used many of its machine learning automatic detections. It's really helpful to identify any malicious activity or the behavior of malware over time. There was a malicious activity that involved privilege escalation from the MITRE ATT&CK framework. It was very helpful in detecting that escalation, and due to Splunk Enterprise Security's machine learning capability, we tracked down the malware, remediated it, and prevented it from spreading further to other endpoints.

What needs improvement?

There should be more options for adding more visual experience in terms of dashboards. 

The integration feature with other applications, such as anti-DDoS application Arbor, needs to be more powerful.

For how long have I used the solution?

I have been using it for almost three years.

Buyer's Guide
Splunk Enterprise Security
July 2026
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,647 professionals have used our research since 2012.

What do I think about the stability of the solution?

Issues are very rare, near to zero with no downtime. 

What do I think about the scalability of the solution?

It is highly scalable.

How are customer service and support?

The tech support is really good. 

Which solution did I use previously and why did I switch?

I use ArcSight as well. We did not fully migrate to Splunk Enterprise Security. We are using both solutions.

Splunk Enterprise Security has good refresh rates for getting alerts. I prefer Splunk Enterprise Security more compared to other competitors such as ArcSight or IBM QRadar. The health checks are very good. The dashboards, indexing speed, correlations, and machine learning are advantages of Splunk Enterprise Security. Even though other competitors offer the same features, the efficiency of Splunk Enterprise Security is the best.  Except for the price, I don't find any disadvantages compared to other vendors.

How was the initial setup?

The migration process was complex because we were moving from one SIEM tool to another. In the telecommunications industry, there are several teams that we needed to collaborate with, and meetings were essential. Within the network team alone, there are numerous sub-teams to coordinate with.

In my current environment, this complexity made the process challenging. We weren't starting from scratch; instead, we were transitioning from an existing SIM tool to a new one. If we had been implementing the first SIM tool for our company, it would have been much easier. However, migrating from one SIM to another always presents difficulties.

What about the implementation team?

Our company purchased through resellers.

What's my experience with pricing, setup cost, and licensing?

It's somewhat pricey compared to other vendors. However, for big infrastructure companies such as telecom, the price is fair enough. Compared to the features and efficiency it offers, the price is good. For medium-sized companies, it's too pricey.

What other advice do I have?

I would rate Splunk Enterprise Security an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Observability and System Consultant at a tech services company with 11-50 employees
Real User
Top 20
Jun 19, 2025
Splunk Enterprise Security is a powerful and scalable SIEM solution that excels at real-time threat detection and analytics, but can be complex and costly to deploy and manage.
Pros and Cons
  • "Splunk Enterprise Security is a very useful application to collect all the logs and also to find out the problems. You can easily create whatever you want by using its features, and it also has the capability to collect from all kinds of different platforms. Splunk Enterprise Security provides me with all the alerts."
  • "I didn't face any major issues with Splunk Enterprise Security. There were only one or two issues related to the user account, but nothing major."

What is our primary use case?

My main use case for Splunk Enterprise Security is centered around threat detection and incident response. I’ve configured correlation rules and alerts within the SIEM to proactively detect suspicious activities. The environment includes multiple servers and security devices from which I collect log data using forwarders. These logs are ingested into Splunk, parsed, and analyzed to identify anomalies, security issues, and performance concerns. This setup helps streamline investigations and reduce response time to potential threats.

How has it helped my organization?

Splunk Enterprise Security has significantly improved our organization by centralizing log management, enhancing visibility into security events, and enabling faster detection and response to threats. The customizable dashboards, real-time alerts, and powerful correlation capabilities have streamlined our incident response process and reduced investigation time. It has also helped us meet compliance requirements more efficiently by automating reporting and audit trails.

What is most valuable?

Splunk Enterprise Security’s most valuable features include its powerful log aggregation from diverse platforms, flexible search and correlation capabilities, and customizable alerting system. It allows me to collect logs from virtually any source—servers, firewalls, cloud services—and create custom rules to generate meaningful alerts. The flexibility of Splunk’s Search Processing Language (SPL) makes it easy to build tailored dashboards, identify threats, and quickly pinpoint the root cause of issues, significantly improving operational efficiency and threat detection accuracy.

What needs improvement?

While Splunk Enterprise Security works well overall, improvements could be made in user management—particularly around simplifying role-based access controls and troubleshooting user account issues. Additionally, future releases could benefit from:

Improved UI/UX: A more intuitive interface for new users and simplified dashboard customization.

Built-in Use Case Library: More out-of-the-box security use cases and alert templates to reduce setup time.

Cost Optimization Tools: Better native tools to monitor and manage licensing usage and storage costs.

Enhanced Cloud Integration: Streamlined and more secure integration with major cloud providers for hybrid environments.

These enhancements would make the platform even more user-friendly and efficient.

For how long have I used the solution?

I have been working with Splunk Enterprise Security for about two years.

Which solution did I use previously and why did I switch?

I previously used Dynatrace and open-source tools like SigNoz. While Dynatrace excels in application performance monitoring, it requires an additional license fee for server-side log collection, making it less ideal for centralized log management and SIEM use cases. SigNoz, being open-source, offers basic log management but lacks the depth, scalability, and advanced threat detection features of Splunk Enterprise Security. I switched to Splunk Enterprise Security because it provides a comprehensive, all-in-one solution for security monitoring, log aggregation, and real-time alerting, which better fits enterprise-level security needs.


How was the initial setup?

The initial setup of Splunk Enterprise Security was straightforward. I followed publicly available documentation, which was clear and easy to understand. The installation and configuration process went smoothly without any major issues. From initial setup to full deployment—including log collection, rule configuration, and dashboard setup—everything was completed in about two days, demonstrating how well-documented and accessible the deployment process is for users with a solid technical background.

What other advice do I have?

I would rate Splunk Enterprise Security an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
July 2026
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
909,647 professionals have used our research since 2012.
reviewer2499552 - PeerSpot reviewer
Architect at a tech consulting company with 10,001+ employees
Real User
Jul 12, 2024
Brings all of the components necessary to identify, analyze, and respond together
Pros and Cons
  • "The most valuable feature is that it brings all of the components necessary to identify, analyze, and respond together."
  • "Splunk is such a large product. Allowing it to be more easily used by people who have not had a lot of training on it would be an improvement."

What is our primary use case?

Our primary use cases are for detection and remediation.

How has it helped my organization?

The benefits we've seen from Splunk is that we can promote it to our customers. The second benefit is that it works. It does what it's purported to do, and the support is more than adequate. 

What is most valuable?

The most valuable feature is that it brings all of the components necessary to identify, analyze, and respond together.

It's pretty important that Splunk provides end-to-end visibility into your environment. As in any product that one purchases to fulfill a function, we want to recognize where it came in, who it affected, and what the challenges are that need to be met in order to resolve something, both immediately and also to make sure that it doesn't replicate in the future. Splunk does a good job of being able to do the former half. Dealing with issues requires tier-three support and above and it takes time. You can work through it with the help of your vendor team.

I would rate them an eight out of ten. It's not so much the problem of the application itself, although there are always improvements that can be done. There are a lot of moving parts that need to be added in and if you don't have the information that you need, especially within identity and inventory, then that can be an added challenge when you have to start making imprints based on what you do know.

Splunk Enterprise Security provides us with the relevant context to help guide our investigations. There are a number of different standards that can be presented, which is beneficial. Some customers like to have the information that they receive in one format. The driving factor is that when you work with federal customers, some of them want it in one format. The response will be in one format as opposed to another. 

Splunk has helped to improve my company's business resilience. It's an active component in ensuring that we are vigilant against intrusion and detecting it.

What needs improvement?

Splunk is such a large product. Allowing it to be more easily used by people who have not had a lot of training on it would be an improvement. That's something that they're accomplishing with their current version, although I haven't had an opportunity to learn much about it. With AI capabilities coming on board, a lot of that will alleviate the minutiae that people need to know in order to resolve problems as they come up.

Splunk's ability to predict, identify, and solve problems in real-time is a work in progress.

For how long have I used the solution?

I have been using Splunk Enterprise Security for the past four years.

What do I think about the stability of the solution?

Aside from the fact that it can be a resource hog, I'm satisfied with the stability. I don't have too many problems except for a few occasions when we have a threat intelligence file blow up a drive because there's not enough room. It might be because a complete configuration has not been implemented. 

What do I think about the scalability of the solution?

I like the fact that it can be tweaked, but a lot of the various configurations for how long data is held or how long particular components of investigation are held. 

How are customer service and support?

I encourage users to use the vendor management team and cultivate a relationship with them. I have worked with companies who had support that I would rate 11 out of 10. I would rate Splunk an eight out of ten because as any large growing company, they have challenges with keeping the talent necessary, who are not only educated to evaluate a problem and pass it on or solve it themselves.

How would you rate customer service and support?

Positive

How was the initial setup?

The largest challenge with the setup is that it has so many different components. The environment that we're in is a multi-tenant. Enterprise Security with all of its components is huge. If you're using something like a deployment server you can't break it up. It makes it rather unwieldy. I'm sure that there are workarounds that have not been implemented in-house.

What was our ROI?

Splunk provides more than the people who pay for it realize. I had a few exercises in presenting ROI and benefit-cost analysis and I have been able to demonstrate where it has performed superior to other options.

What's my experience with pricing, setup cost, and licensing?

I was deeply distressed when they went away from their perpetual license.

Which other solutions did I evaluate?

We evaluated Splunk's typical competitors. We went with Splunk because Splunk has the underlying capability of not only ingesting anything and storing it using their bloom filters and whatnot in order so that you can do sparse and large searches relatively quickly. It also has a wonderful presentation layer, which can basically plug into many other systems. I find Splunk to be a veritable Swiss Grey knife of capabilities.

What other advice do I have?

I would rate Splunk Enterprise Security an eight out of ten because there's always room for improvement and because it can be difficult to learn.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2512353 - PeerSpot reviewer
Director, Information Technology at a government with 501-1,000 employees
Real User
Jul 11, 2024
Offers complete visibility into the environment, centralize management but latency issues when using cloud services
Pros and Cons
    • "Splunk is on the right path. It's good, but it does not provide everything that we need."

    What is our primary use case?

    We have an engineering team working on the back end to receive data, they do data modeling, and create dashboards. That's been pretty useful.

    How has it helped my organization?

    Splunk Enterprise Security helped our organization a lot. In the past, we relied on every single product that had its own kind of audit trail information. We needed to go and look for it, for example, in the Windows environment. We have to use the event viewer a lot to look for certain things, like system applications and security logs. In Linux, we have to use the log file, and under certain applications in the Linux environment, we have to look at the logs for that as well.

    That's just part of the operating system. It is not the infrastructure, like network devices. When we centralize logs, we put everything in one location. 

    Our advanced users can do the SPL query anything they want. Executives or higher-up management users need to look for certain things, like how many systems are missing patches for this month or who logged in today from where, what they did, and how often they re-authenticated to the systems. 

    We have a lot of data from businesses, data from our devices, and more. When we put it all in the ES, it gives us the ability to look at certain functions. It provides more insight into our data, where it's traveling from, between endpoints, and what they're doing with it. 

    We also look into performance. We use other monitoring tools as well, and that data is also piped into Splunk. We have a centralized platform that we can navigate to look for everything we need rather than having to go to each individual system, like Cisco Syslog or we have to go to the Forcepoint console to look for it. It is a centralized platform that gives us more insights into our data or what's happening in general. 

    It is very important that Splunk Enterprise Security provides end-to-end visibility into our environment because, at any given point in time, we want to know what's happening to the data. Data privacy is the primary concern. We want to make sure that authorized users get access to what they are authorized to so that data would not leak out or travel from a different path. Again, we get a lot of data in there. We understand more about our data to improve the business in certain aspects.

    We know that during certain times of the day, a lot of people access a server or website.

    Then it'll give us more insight about where we need more network bandwidth or where we need to upgrade network devices. We understand more about our data, like how many people access the data lake house. And that's just for performance. 

    On the security side, we would know who's accessing it from where. Are they authorized to do so, or is there any weird access pattern in locations that they're not supposed to be in?

    So again, we get the data, we centralize it, and we can do data mining. We can pull out anything from there rather than looking all over the place, like, "I want to find out if he's working today if someone's using his account, or from which devices he accessed data from two different places."

    From Splunk Enterprise, we can either do it manually or have our engineers create an audit dashboard. Or, if you are an advanced user, you can do SPL queries that will give you anything you need.

    The alert volume depends on the users. If they do what they're supposed to, then there's nothing to talk about. If not, it's more or less on how you manage the data, educate your users, and control your system. Based on that, Splunk might play zero, fifty percent, or seventy-five percent role.

    In a way, it has helped improve our organization's business resilience. It's a way for us to predict the pattern of data access and other things going on.

    Knowing a way to do that, if we have enough resources to do it, is fine because we have so much data, but no one's really monitoring it. If we get alerts in the middle of the night and we don't have anyone to handle it, it's not going to help.

    It's another aspect that we worry the most about, where our data is floating. 

    Now that we've centralized our log information into Splunk, we want it to be secured well because now users can predict a pattern of data access from where, and from whom. 

    What is most valuable?

    We put all of our logs and data into Splunk, like network switches, firewalls, and web-based protection. In general, every component within the infrastructure sends data to Splunk. 

    Then, we have an engineering team transforming, manipulating, and analyzing the data to create a front-end dashboard in a meaningful way.   

    What needs improvement?

    With the new announcement of version eight, it's going to give us a single point-and-click. On the front page there, that will give us a whole lot of information that we need to look into on the right panel without navigating down or going to more details, clicking here and there.

    For how long have I used the solution?

    We've been using it for quite a few years now.

    Which solution did I use previously and why did I switch?

    The solution of choice depends on the engineers and teams. If they manage Linux, they're comfortable with certain tools to read the logs. In a Windows environment, it depends on the engineers. They favor any certain tool; they would do it, but it would be to cut down costs and consolidate all the software strings.  

    Splunk was not that big years ago. But then we started seeing that they put more investment into it and made the tool more useful.

    How was the initial setup?

    We're not using the cloud version yet. This is just the enterprise product on-premises.

    What's my experience with pricing, setup cost, and licensing?

    Splunk can improve the pricing. People like certain features, and sales use the features that they provide, the automated features, to hook customers into paying for the big-price license.

    Everyone does it, like Microsoft and Cisco. Initially, you try out the free version, but once you get it in your shop and turn it into production, you start relying on it and don't want to get out. You start paying a lot more for it.

    What other advice do I have?

    Splunk is on the right path. It's good, but it does not provide everything that we need. There's a lot more to it. I look at it as ideal for detecting in real-time, but we're always behind and just look at the log information. 

    If you have a network device, a Splunk Enterprise instance, and you have to send data to it. You're relying on network connections. 

    If you're using a cloud service or anything where Splunk is not on-premises, there's high latency. If that network connection is down, that's it. You don't know what's going on. So even if you have it on-prem, you're still relying on it after the fact. 

    When you look at Splunk, you're looking at things that have already happened. It's nothing that's actively going out there and doing something for you. 

    If you had to give it a number, from one to ten, since they've gone this far, I'd give it a five or six. Because locking or monitoring is just a part of business, and how you're going to receive those alerts and act on them is another part of it, when I look at the overall infrastructure and infrastructure management.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2499681 - PeerSpot reviewer
    IT Consultant at a outsourcing company with 1,001-5,000 employees
    Consultant
    Jul 9, 2024
    It's easy to create, alter, and share dashboards
    Pros and Cons
    • "I like the ease of setting up dashboards on Splunk. They're easy to create, manage, alter, and share. You can fine-tune them any way you see fit."
    • "It's missing some features that other solutions have, such as the ability to upgrade the endpoint and perform endpoint universal forwarders from a deployment server instead of using a third-party solution, such as Puppet or Ansible."

    What is our primary use case?

    There are tons of use cases for Splunk, but our main one is insider threat.

    How has it helped my organization?

    It's easy to deploy Splunk, and mostly, we don't have to reach out to the customer after it's done. It's a simple tutorial with a couple of pages, and they can configure it themselves. The simplicity of deployment has been the greatest asset

    Splunk has improved our customer's ability to ingest enterprise data. We don't have to have hands-on every customer's environment. We can farm that out to the local SAs. They find the install, and it's a simple firewall update. We're getting data.  

    It provides an all-in-one resource. Before, we had one product for firewalls and one for our gateways. Pairing up with Cisco helped because a lot of our information is based on our network, firewall, or router. Having Splunk intertwined with them will ensure that it's one resource and one solution.

    'The solution has helped to fine-tune false positives. Sometimes, out-of-the-box solutions aren't customizable, but Splunk is. It can clone, alter, and make it your own.

    Before Splunk, we didn't have a tiered solution where there was some low-hanging fruit that was easily handled by the tier ones and higher-end stuff. It went from level two to level three bordering on level four CCNA. That's what I was looking for, a maturity model. We've developed into a progression from tier one to tier two, etc. At the high end, we have forensics for long-term solutions or advanced persistent threats.

    A lot of things can be handled at the tier one level, and there are 12 to 24 hours before it floats to tier two. Resources are underutilized, and not everyone's working. You're not handing a tier-one ticket to a tier-four guy who's just like, "Dude, it's this." The tier-one guy is getting a tier-four ticket. It streamlines the resolution process.

    What is most valuable?

    I like the ease of setting up dashboards on Splunk. They're easy to create, manage, alter, and share. You can fine-tune them any way you see fit. One of Splunk's unique features is that you can customize it for your needs, especially if you've got homegrown solutions. It accepts whatever kind of logs and can be normalized at any point. With a one-off solution, you can work with the developer who created it, and they give you the features or key information you want to keep.

    What needs improvement?

    Many people are talking about deploying upgrades from the deployment server. It's necessary, particularly from the perspective of insider threat. You can see if something's breached. If you notice an anomaly at 2 a.m., we've got your rules firing, letting you know immediately. It's near real-time notification of any issues.

    For how long have I used the solution?

    We have used Splunk for two years.

    What do I think about the stability of the solution?

    Splunk's stability is inherent to its scalability. It's malleable and adjustable. It's like pottery that you make to fit your needs.

    What do I think about the scalability of the solution?

    It's easy to divert resources where they're needed. Often, we have several projects that have reached the end of their life, and we shift the resources. The fact that you can set up a new index or set of indexes and push some feeds into specific structured indexes makes it a lot easier instead of having everything in one giant database and trying to find what you're looking for.

    How are customer service and support?

    With the streamlining, it's a lot easier for the end customers. They've noticed a quicker turnaround for low-level stuff, and the high-level requests get directed to the right people. We used to have a turnaround window of about a month. Now it's down to a week for most tickets. In the past, they sometimes put a ticket in, and it might be a week before someone even looks at it. Now, we have a system in place where they get a response within 24 hours.

    Which solution did I use previously and why did I switch?

    We were using ArcSight but switched because our customer said they wanted to go to Splunk. ArcSight didn't have the reach, and the complexity of deploying it inhibited a lot of customers from using it.

    How was the initial setup?

    Deploying Splunk was easy. We worked on developing the in-house solutions and passed them off to the customers, providing a network location to download what they needed and the instruction guides. After that, it was simple to unzip and configure the inputs and outputs. We were up and running.

    What was our ROI?

    We've probably tripled the amount of insight into our infrastructure and environment.

    Which other solutions did I evaluate?

    They looked at Elasticsearch and the ELK Stack—trying to do things with Kubernetes and Kafka. That can be used with Splunk. In terms of cost, complexity, and ease of deployment, Splunk is often on top. It gets the data out there as quickly as possible. The fact that Splunk is as vast as it is means it isn't hard to find a resource that's touched it and can use it.

    What other advice do I have?

    I rate Splunk Enterprise Security eight out of 10. It's missing some features that other solutions have, such as the ability to upgrade the endpoint and perform endpoint universal forwarders from a deployment server instead of using a third-party solution, such as Puppet or Ansible.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer2499612 - PeerSpot reviewer
    Senior Security Engineer at a financial services firm with 5,001-10,000 employees
    Real User
    Jul 9, 2024
    Helps us fully understand the origin of threats and where we need to go next to go in our investigative process but lacks SOAR and AI integrations
    Pros and Cons
    • "The most valuable feature is the ability to look at threats and link them to the MITRE ATT&CK framework."
    • "We don't have SOAR products from Splunk. I believe that's an important piece."

    What is our primary use case?

    I work on the engineering side, so we build for the SOC. The use cases revolve around how the SOC can better leverage the toolset and how we can improve the tool for the SOC to better identify threats within the environment.

    How has it helped my organization?

    I have used it in previous jobs and found it very useful there. It's important for our organization to have end-to-end visibility. 

    We don't have SOAR products from Splunk. I believe that's an important piece if it is offered with this platform to fully have the enterprise end-to-end visibility. While Splunk's offering is great, and we should consider leveraging it, we do have another platform in place. We need to carefully evaluate how Splunk's offerings integrate into the environment to provide that end-to-end visibility.

    From the threat landscape view within Splunk Enterprise Security, it is valuable. The fields that are available provide a high-level overview of what is in front of us and drill down further to see the threat landscape that is in your environment. You can further investigate these threats in the Attack Analyzer. So, even with our current setup, we can achieve a degree of end-to-end visibility and threat analysis within the platform.

    Splunk Enterprise Security helped improve our organization's ability to ingest and normalize data.

    Before this, we used a different SIEM solution, but there was no visualization to it. Splunk gives us the ability to correlate data from different sources, see it in real-time, pull it all together from different landscapes of data sources, pull it all together, and look at the timelines of events about what's going on. It helps to narrow down quickly.

    The recent feature updates with AI integrations are even more promising. I believe these will further enhance the SOC's ability to quickly identify threats and, hopefully, mitigate them before they propagate throughout our environment.

    What is most valuable?

    The most valuable feature is the ability to look at threats and link them to the MITRE ATT&CK framework. This helps our staff identify threats within our environment and appropriately landscape them.

    Splunk Enterprise Security provides us with relevant context to help guide our investigations. 

    At a high level, we can see threat details and then drill down further. It maps to important frameworks, like MITRE ATT&CK, to help us fully understand the origin of threats and where we need to go next to go in our investigative process.

    It integrates with other platforms like Attack Analyzer and SOAR, and soon, AI integrations. These will further help us reduce the threat landscape.

    What needs improvement?

    We don't have SOAR and AI integrations yet. 

    For how long have I used the solution?

    I've been using Splunk Enterprise Security for about a year, but we recently just onboarded Splunk to the organization, so we're still working on permissions that we used at a previous job. 

    We're still working on permissions within the organization.

    What do I think about the stability of the solution?

    It's a stable product. I've used other SIEMs. It is much easier to navigate. It is more user-friendly. It is understanding SPL (Search Processing Language), coming in, not knowing it at all. 

    It is much easier to go to the Splunk documentation, read the Splunk documentation, and understand, "Okay, this is what I'm looking for!" 

    At my previous company, they rolled out Splunk and said, "Okay, we're ingesting all the logs in Splunk. Now go and just do it." 

    There was no training involved, so I had to go and learn it on my own. And because while the logs were in the environment, I had to just go and go get the logs out of Splunk; I couldn't go to a server anymore or get logs the old-fashioned way. 

    I had to learn Splunk quite quickly. It was easy to navigate the documentation, read the documentation, go to the community site, and navigate the community site; getting that information was quite easy. 

    So it was a good experience, a much better experience in dealing with some other vendors. I've dealt with things like QRadar, and I had a difficult time even figuring out what their query language was and understanding how to translate that into actually getting a search to pull back data.  

    What do I think about the scalability of the solution?

    I've worked in some environments where it's been used extensively with enormous amounts of data. 

    In my current environment, we're still figuring out how much data to ingest and how it will be managed. We can adjust whatever we want, but it is an enormous amount of it because we are a "Big Data World" now. 

    I have used it in environments where we had data lakes upon data lakes. Scalability from Splunk's point of view wasn't an issue. It was able to scale quite easily. 

    The issue lies more on the business side like:

    • How to maintain that growth? 
    • How do you account for that growth? 

    I don't think the issue is really from the Splunk standpoint. It's on the business side: How do you make sure you account for that growth in your models?

    How are customer service and support?

    I had a good experience with support.

    How would you rate customer service and support?

    Positive

    What other advice do I have?

    Based on my limited experience, I'd rate it a seven out of ten. However, I have high expectations due to the integrations I see possible, such as SOAR and the upcoming AI integrations. The roadmap for it is out of this world. 

    I'm excited to see what Splunk has to offer with the Cisco offerings and the interconnectivity with Cisco.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2499738 - PeerSpot reviewer
    Cybersecurity Specialist at a manufacturing company with 10,001+ employees
    Real User
    Jul 9, 2024
    Identifies threats with the help of features like correlation searches
    Pros and Cons
    • "Scalability-wise, the tool is awesome since you can add or reduce your resources in an easy way."
    • "Resource usage can probably be described as an area with shortcomings in the product where improvements are required."

    What is our primary use case?

    I have used the solution in my company since I was an admin for Splunk. Most of the people involved in the use cases associated with the product are those in the SOC team.

    How has it helped my organization?

    The tool has helped us to identify and analyze the possible threats. The product helps identify threats and do further investigations.

    In terms of the benefits I have seen from using Splunk Enterprise Security, I would say that we are still working on implementing Splunk tools.

    What is most valuable?

    The most valuable feature of the solution is correlation searches, which allow you to easily find threats and other such areas.

    It is really important that Splunk Enterprise Security provides end-to-end visibility into our company's environment, as it can help save time and make the response faster.

    Splunk Enterprise Security has helped improve our organization's ability to ingest and normalize data with the use of data models and Splunk CIM.

    The tool has helped reduce our company's alert volume as the identification process is fast.

    Splunk Enterprise Security provides our company with relevant context to help guide our investigations. Any incident can be resolved in a minimal amount of time than expected, and we can get more information about such incidents. It can be resolved mostly on the same day and even in a few hours.

    Splunk Enterprise Security helped reduce mean-time resolve. It has also helped improve our organization's business resilience. Considering the tool's ability to predict, identify, and solve problems in real-time, I would say that it keeps our company safe.

    Splunk's unified platform helps consolidate networking, security, and IT observability tools. I cannot provide too many details because I am not working directly on the analytics part.

    What needs improvement?

    I think in the near future, we want to have Splunk Enterprise Security complemented with Splunk SOAR because we have been checking the administrations. It is pretty cool, considering the things that you can do with Splunk Enterprise Security and Splunk SOAR together.

    Resource usage can probably be described as an area with shortcomings in the product where improvements are required.

    Our company just saw the latest version of the tool here in the Gulf. I am not sure, though, about it because what Splunk showed us was really impressive.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for five years. My company is a customer.

    What do I think about the stability of the solution?

    It is a stable solution. At my company, there are two Splunk admins. Splunk is so stable that though there are two Splunk admins in the company, nobody complains that something is not working. Stability-wise, I rate the solution a nine out of ten.

    What do I think about the scalability of the solution?

    Scalability-wise, the tool is awesome since you can add or reduce your resources in an easy way.

    How are customer service and support?

    The solution's technical support offered to users could be much more. At times, I get answers related to Splunk from the support team, which I feel are available on Google. I rate the technical support a seven or eight out of ten. I feel that sometimes the tool's support team uses Google to provide me with answers.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution.

    How was the initial setup?

    It was harder to get it working and configured correctly in the past. Things have changed a lot since the first version of the tool was released. I honestly feel comfortable anytime the tool releases something new to be deployed or if there is a new upgrade.

    The solution is deployed on an on-premises model. I use the cloud services offered by Azure and AWS.

    What was our ROI?

    I have not seen a return on investment.

    What's my experience with pricing, setup cost, and licensing?

    Splunk Enterprise Security is not a cheap product, but I think it is worth every dollar that you pay.

    What other advice do I have?

    Considering that the initial configuration is difficult, I rate the solution an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1880670 - PeerSpot reviewer
    Senior Director, Detection Engineering Cyber Defense Services at a insurance company with 5,001-10,000 employees
    Real User
    Jul 9, 2024
    Offers users with a single-point-of-view dashboard for incident response
    Pros and Cons
    • "It is a very stable solution. I never really had a hiccup with the tool."
    • "The area of concern revolves around the fact that Splunk is an expensive product."

    What is our primary use case?

    I use the solution in my company, and most of the use cases are security-specific. My company uses it to transfer from our detection engineering team to our incident response team. For observability, our company is looking for security events within the tool, and we are logging all the critical security infrastructure and security-relevant logs to a platform for security operations.

    How has it helped my organization?

    The tool has helped to streamline our company's mean time spent in understanding security-relevant events and mitigating those risks.

    What is most valuable?

    Some of the tool's best features are RBA and UBA. I also like the tool's single point-of-view dashboard for incident response. The case management area is one of its good features.

    The tool has reduced the mean time needed to resolve. The reason is that the dashboard offers a single point of view, especially in areas where people aren't spread out. Our company is getting all the relevant data in there, and we are able to identify the problem instead of having to go to multiple tools or different interfaces.

    It is very important for our organization that Splunk Enterprise Security provides end-to-end visibility into our environment. It is our company's way of understanding what is going on in our environment, and then it is our way of handling security events, relevant events, mitigating risk, understanding risk, quantifying risk, producing metrics, and everything else.

    Splunk Enterprise Security provides our company with the relevant context to help guide our investigations. The tool has allowed us to gain better visibility and accuracy into security events.

    The tool has helped our company improve the resiliency of our security operations. This is based on the fact that we don't have full adoption of the tool for all users in our organization, especially not Splunk Enterprise Security.

    My company uses the tool for security operations, and we have built our security operations around Splunk based on what it can do and its performance.

    What needs improvement?

    I think Splunk is already improving its products. Some of the features that Splunk has been bringing out, like Splunk Attack Analyzer, while covering some of the other areas, like regulatory compliance and asset security, are good. It is just a matter of the customers being able to see the new features introduced by Splunk and get a demo to see if it makes sense for their work.

    I already have Splunk Enterprise Security set up. My company is interested in seeing Splunk Attack Analyzer, and that is why we are dealing with Splunk's point of contact right now.

    The area of concern revolves around the fact that Splunk is an expensive product. Splunk's expensive nature is an aspect where improvements are needed.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for six to seven years.

    What do I think about the stability of the solution?

    It is a very stable solution. I never really had a hiccup with the tool. Even for migrations or anything, our company has never had to use Splunk's partners, and it has been a seamless process.

    What do I think about the scalability of the solution?

    The tool's scalability has been good, but it depends on the organization and how Splunk is being adopted there.

    How are customer service and support?

    The solution's technical support can be hit or miss, but it is mostly positive. I can't give you all the scenarios, but the one thing that I do like about Splunk is that if there ever is a hiccup, a simple phone call from our end can ensure that Splunk's technical team takes care of our problems. I rate the technical support a ten out of ten.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    I have used many products in the past, but they were not in my present organization. It has been a long time since I used some products, as it was done back during my engineering days. I used to use HPE ArcSight. I have been through McAfee products, such as McAfee Nitro, back in the day. I have been an active Splunk business owner for almost a decade now.

    How was the initial setup?

    The product's initial setup phase has been perfect since our company uses the cloud services offered by Splunk.

    The solution is deployed on the cloud services offered by Splunk.

    What about the implementation team?

    The reseller that my company gets in touch with to help with the implementation part is called GuidePoint Security. My company's experience with GuidePoint Security has been good.

    What was our ROI?

    I think that based on my experience in the organizations that I have been in with Splunk, the tool definitely fetches a return on investment because it allows us to streamline security-relevant events that we need to take care of quickly. Overall, the tool saves us from any impact on our finances and business.

    What's my experience with pricing, setup cost, and licensing?

    Most of Splunk's customers are trying to find ways to keep the pricing from the ingest licensing model of Splunk down. What that comes down to is that we have to manage the platform. For our company, being a security enterprise and using it for security-relevant data allows us to streamline and control the ingest licensing model because we don't put in a lot of stuff in the tool. We have other things that we output to different data lakes. Splunk has always been on the expensive side.

    What other advice do I have?

    The ease of deploying the tool, its great customer service, and the development you can do within the tool is very seamless, so I would recommend the product to my peers since it is a great solution.

    I rate Splunk Enterprise Security a ten out of ten.

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2499192 - PeerSpot reviewer
    Senior Information Systems Security Analyst at a manufacturing company with 5,001-10,000 employees
    MSP
    Jul 9, 2024
    Provides impressive end-to-end visibility into our environment
    Pros and Cons
    • "The end-to-end visibility into our environment that Splunk provides is impressive. We just need to use it better."
    • "I would like more assistance with use cases and help with teaching us how to use it once it's installed."

    What is our primary use case?

    Our primary use case is for detected malware. 

    What is most valuable?

    The end-to-end visibility into our environment that Splunk provides is impressive. We just need to use it better.

    We are a small team. For us to look at all those logs ourselves would be difficult. There is some decent insight into what's going on. It's just a matter of actually utilizing that data and taking action on it. 

    We would probably see more time savings if we used Splunk more. 

    We're an on-prem network. During the installation, we found several issues that we should look into. We just need to utilize more.

    Splunk has shown us some gaps where we need to ingest and normalize data, and we have built those gaps.

    Splunk Enterprise Security provides us with context to help guide our investigation. It's a starting point to actually look at the logs and figure out what we need to look into. It's useful. 

    It helped to consolidate networking security and IT observability tools. We use Splunk in general a lot for operations, and then we've been able to build dashboards.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for two years. 

    What do I think about the stability of the solution?

    The stability is pretty good. It's fairly stable. I haven't had any issues with it so far.

    How are customer service and support?

    Splunk support is difficult for us. There are gaps in the network. I work for a government entity so getting a classified rep to come out is difficult. 

    I would rate their support a five out of ten due to their availability and talent. 

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    It took what took us a while to groom all of our data correctly so that it worked well with ES. That took two weeks. As far as the finish, there's definitely room for improvement.

    I would like more assistance with use cases and help with teaching us how to use it once it's installed. 

    What about the implementation team?

    We deployed through professional services. 

    Which other solutions did I evaluate?

    We're a young team so we're still evaluating processes. We already had Splunk Core. It was already installed when I started working here. I was part of the installation team when they deployed Splunk Enterprise Security.

    What other advice do I have?

    I would rate Splunk Enterprise Security a five out of ten because I'm still figuring it out.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Focused ops analyst at Navy Federal Credit Union
    Real User
    Jul 8, 2024
    Has the best search capabilities by far
    Pros and Cons
    • "I very much enjoy Splunk's robust search nature, which enables me to find the data I want within the data I have."
    • "There's been a big push for SBC compute over the ingestion model, which will hamper us."

    What is our primary use case?

    We use the solution for monitoring and detection and for threat hunting.

    How has it helped my organization?

    On the threat-hunting side, we can easily hunt down what we're looking for because Splunk's language parses the data coming in and allows us to utilize it to filter down through the data we need.

    What is most valuable?

    I very much enjoy Splunk's robust search nature, which enables me to find the data I want within the data I have. It's helpful for doing an investigation, whether that's an incident response or threat hunting.

    It is important to our organization that Splunk Enterprise Security provides end-to-end visibility into our environment. That way, we can see where the data is throughout the entire process, depending on where we are in the incident.

    Splunk Enterprise Security has helped improve our organization’s ability to ingest and normalize data.

    Splunk Enterprise Security has, by far, the best search capabilities. It ties that into alerts and notables, allowing you to refine what you want to see in your data.

    What needs improvement?

    There's been a big push for SBC compute over the ingestion model, which will hamper us. We're trying to increase our search counts with things like risk-based alerting, and I think that change will hinder our process.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for eight years.

    What do I think about the stability of the solution?

    Splunk Enterprise Security is a stable solution.

    What do I think about the scalability of the solution?

    Splunk Enterprise Security is a scalable solution.

    What's my experience with pricing, setup cost, and licensing?

    I think we recently switched to the SVC pricing compared to the ingest pricing. I don't know if that was the right move for us.

    What other advice do I have?

    Overall, I rate the solution an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2026
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.