Sophos Cybersecurity as a Service Reviews

We work with Sophos XG Firewall including Sophos Agent for Servers. Most of my customers are maintaining developer environments and want to secure their developer environments by preventing uploading and use of phishing websites and outbound emails to public email services like Hotmail and Gmail. They want to secure their environment to block users from sending emails to public email addresses and prevent uploads with this security measure.

Sophos Cybersecurity as a Service offers very tight security and compliance. If anybody applies Sophos at their premises, the environment is completely secure and sound.

The biggest advantage I achieved with Sophos Cybersecurity as a Service is the upload block. I never achieved it with other products, and Sophos completely delivered on this. We completely block uploads from any website and anywhere in the environment. No one can upload without our permission.

There are many reasons why Sophos is better in comparison with other solutions, but our focus was blocking uploads. The most important thing in our environment is blocking uploads, and we achieved this target with Sophos. Sophos Cybersecurity as a Service also protects against malicious websites and performs antivirus scanning and blocks all threats that any XG firewall is supposed to achieve.

The automated response is excellent because the portal handles almost everything on a single dashboard, and we can manage and control everything automatically. This is really systematic and automated. It is absolutely highly scalable.

I don't think there is anything to improve in my experience because I found Sophos already maintains regular updates and provides support portals in proper order. I don't find anything to recommend for improvement.

I have been working with Sophos Cybersecurity as a Service for around five years.

It is 99% stable.

The support I experienced is extremely good. I always found the support persons very friendly and helpful, and they always try to fix the service at any cost and are available anytime.

Before using Sophos Cybersecurity as a Service, we tried Cisco and other firewalls, but when we experienced Sophos, it really did what we wanted to achieve.

Previously we were using AWS, but recently we have moved to a hosting service. Both are compatible with using Sophos Cybersecurity as a Service.

I found the installation is very simple. I just need to run the installer and it completes in one go by itself. There is no complex installation required.

Our service provider in Canada is the company NE Format. The representative is Saif Khan. He provides all Sophos Cybersecurity as a Service-related services to us. He controls many things on his end, including the portal management of Sophos Cybersecurity as a Service, and I just look after the user environment. The provider manages it at their end, and Mr. Saif Khan from NE Format in Canada handles the implementation.

For the Pakistan region, this is very expensive. Not anyone can afford it. It is expensive, but it is worthwhile for paying the investment. However, it is not affordable for everyone. Only very high and large enterprises can afford it.

I never bought any service of Sophos Cybersecurity as a Service from anywhere else because we bought it from a reseller located in Canada who handles everything for us.

Users never prefer to be blocked from performing activities. If you block users from doing activities, they do not prefer it. That is a security requirement, but as a technical provider, I understand this is important to do. We are using a product that offers EDR as well. I rate this review as a 10 out of 10.

I want to discuss the experience with Sophos Cybersecurity as a Service products. I have familiarity with the service in general, but I do not have specific experience with Sophos.

Sophos Cybersecurity as a Service on endpoint security is a standalone solution installed on the PC that can be left to customers to manage themselves. When it comes to as a service, this is something different where we subscribe to the service from the provider and then let them handle the administration of the security on the customer's end.

We do not have that service ourselves, but we resell and provide bundled solutions. This type of software allows customers with IT teams to handle the deployment themselves. Endpoint security is not complicated when it comes to deployment, and the IT team can do it on their own. The issue is that I am mentioning the need for more education because customers are using the solution, but I do not think they are maximizing the use or the functionalities of the solution.

Last week when we talked about Sophos Cybersecurity as a Service, I did not mention whether I was using it. However, I have a background with as a service solutions, but on a different solution.

The R&D team is very good in doing their task and continuously conducting research. I cannot comment on what could be added in future updates of Sophos Cybersecurity as a Service that they need to do. However, it is more about engagement with the customer. There are AIs and self-paced trainings available, but delivering it to the customers and forcing the customers to learn more about the product is something that needs to be addressed through customer engagement. This is not on Sophos side, because a lot of improvements have been done with your solution, so I cannot comment more about it.

The customer is looking at price perspective, but what is more important is the support. The ease of communicating with the technical support is number one. It is all about the support, and not only engaging support on some issues or concerns, but also providing education to the customers is important. Providing ways such as demo labs and online self-paced training that can be communicated by the distributor on how to access them and how to utilize and leverage all these things so that the information is properly distributed to our customers and to the partners is essential.

When I told you that I want to talk about it, it was because I want to know more about discussing Sophos Cybersecurity as a Service that Sophos is providing.

When it comes to the return on investment with the vulnerability solution, it is nice to have in the organization. However, when it comes to compliance, a third-party assessor is required. If I buy or if I am an organization who subscribes to or buys a solution like a vulnerability assessment tool, this is just a tool for the organization. It is better to buy it, but I do not think it can be used to submit to some compliance because a third-party assessor for vulnerability and penetration testing is needed. Huge organizations can have that so they have their own assessment on their own, but services to other or third parties must be done to comply with the requirement or the regulation for security.

Most of our customers are very cautious about the data that they are keeping, so they prefer buying Sophos Cybersecurity as a Service directly from Sophos or third-party vendors to building their infrastructure on their premises.

This is based on experience with not so huge customers. Our distributor is very supportive, and from their end, if we do not know how to escalate the problem to the support, they extend their help by doing so for us. If they can solve it on their own, then they help solve it. Support comes not only on problems in terms of security, but also on other matters such as concerns, questions, or inquiries about the license and inquiries about the best way to deploy it. The perspective comes from our distributor, and I would rate the overall review as an eight.