We use Red Hat Enterprise Linux as an infrastructure support operating system across both x86 and s390 platforms. Specifically, we are running it on x86 Intel and Linux s390 mainframe on Zynq.
Systems Analyst at a insurance company with 10,001+ employees
It is easy to deploy, is scalable, and makes it easy to maintain compliance
Pros and Cons
- "The most valuable features are ease of support and the ability to run a read-only course on the operating system."
- "The technical support has room for improvement."
What is our primary use case?
How has it helped my organization?
Red Hat Enterprise Linux is a stable operating system. We recently upgraded the majority of our systems from Red Hat Enterprise Linux 7 to Red Hat Enterprise Linux 8. We were able to automate most of the upgrade process and did not encounter any major issues. As a result, we were able to bring our systems up to date quickly and easily. This is a major advantage of using Red Hat Enterprise Linux.
From an automation standpoint, we have been able to automate some of our patching workflows. This has definitely saved us time and money.
From a security and compliance standpoint, it is easy to maintain compliance. This is mostly accomplished by patching Red Hat Enterprise Linux on a frequent basis. The availability of security patches is also quick, which allows us to keep up with our client requirements quickly. Red Hat usually does a good job of making fixes available in a timely fashion, so we can remediate high-priority issues when they arise.
From a containerization standpoint, Docker and Podman now give us the ability to move workloads and structures around with little effort. It is very flexible and consistent, and the results also provide us with a stepping stone as we move towards an orchestration platform like OpenShift. Our ability to run Podman on servers and then migrate those Podman deployments to OpenShift is very beneficial.
What is most valuable?
The most valuable features are ease of support and the ability to run a read-only course on the operating system.
Red Hat Enterprise Linux is easy to maintain. We currently use Red Hat Enterprise Linux 7 with Docker for containerization. With Red Hat Enterprise Linux 8, we are moving to Podman, which is a native container runtime that is part of the operating system.
What needs improvement?
I suggest that Red Hat move to a continuous delivery model instead of major releases. I know that this is a trend for many middleware products. We do not have a major release network. We only have monthly or quarterly roll-on releases on our continuous delivery model, which reduces the impact of a major version. This would probably be the easiest change to make.
The technical support has room for improvement.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
August 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
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For how long have I used the solution?
I have been using Red Hat Enterprise Linux for two years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is stable.
What do I think about the scalability of the solution?
Since we run a number of hypervisors for all of our real systems, I believe that a lot of the scalability comes from a level higher than the operating system. However, Red Hat Enterprise Linux can accommodate these tools.
How are customer service and support?
Red Hat support could be improved, and they should have a better relationship with IBM and VMware. This is because a lot of what we do involves working with IBM, both from a hardware standpoint and from a hypervisor standpoint. We have a long history with IBM, and we are now starting to work more with Red Hat on OpenShift private cloud solutions and other tooling. However, Red Hat and IBM are not on the same page. They are still very different companies, and they don't always know what the other one is doing. This can lead to contradictory information, inaccurate information, and frustration for customers. I think there is a relationship between Red Hat and IBM that could be improved. If Red Hat and IBM could work together more effectively, it would put customers at ease and make them more confident that they could get the work done. It would also help IBM and Red Hat to better understand each other's products and services, which would lead to better customer support.
For example, we recently had an incident that started as a severity two on the scaling. A number of our account representatives called and emailed us, saying, "Hey, we wanted to let you know that you have an open case. We need some help with this." The incident was not a production outage, but it was preventing us from doing something, so there was an indirect production impact. After about ninety minutes of back-and-forth communication, we were told, "Okay, go ahead and bump it up to severity one. That should get traction." We did not hear from anyone for four hours. This does not happen every time, but in this case, it needed to be dealt with well before four hours. It made things more difficult than they needed to be. Sometimes the support is an eight out of ten, and sometimes it is a four.
The end result was still good because they acknowledged what happened and got everyone together to resolve it but it was not done in an efficient way.
How was the initial setup?
The initial setup of Red Hat Enterprise Linux is very straightforward. It is not much different from any other Linux operating system. Most of the things we need to consider when deploying Linux are relatively standard. Therefore, Red Hat Enterprise Linux is easy to deploy and maintain. If we know how to administer Linux operationally, then Red Hat Enterprise Linux should be easy to deploy.
What's my experience with pricing, setup cost, and licensing?
I do not know enough to give a comprehensive answer, but other operating systems are in use at my company because they have more favorable licensing terms. This is a major factor in why we do not use Red Hat Enterprise Linux everywhere.
Which other solutions did I evaluate?
We evaluated SUSE Linux Enterprise and a few others. Depending on the computing platform, it is sometimes better and sometimes not. For some of our environments that are running on s390, SUSE Linux Enterprise gives us a better price point. However, for some of our other environments, such as x86 on VMware, it is more valuable. It is a better financial move for us in those cases. Therefore, the value of SUSE Linux Enterprise changes depending on the computing architecture.
What other advice do I have?
I give Red Hat Enterprise Linux a ten out of ten.
We have a requirement to have a Linux operating system.
I'm not sure how our developers are building their images. I believe they use some desk start products.
We use SUSE Linux Enterprise for Linux on the mainframe. In a particular enclave, we have some government contracts where we use Red Hat Enterprise Linux for a number of reasons, including licensing for hosts. These hosts are hosted with OpenShift. We use Red Hat Enterprise Linux for all our Bastion hosts and OLS for our other hosts.
The Red Hat knowledge base is generally an eight or nine out of ten, but it can be difficult to get the information we need. The initial level of support is a six or seven, but it improves as we escalate the issue.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infosec IT specialist at a government with 10,001+ employees
Useful for applications or automations but integrations are difficult
Pros and Cons
- "The solution is useful for application support and automations."
- "A completely new setup should not be required when upgrading to a new version."
What is our primary use case?
We are part of the State Department and use the solution to achieve operational excellence and readiness for the cloud. We think about what the next 20 to 30 years of consular systems infrastructure might look like to build and design for the next 40 years. Not many other companies think beyond a decade.
The solution was implemented in our environment in 2014. The initial mission is still the same but how we go about it is different. For now, the solution is more for application support and making sure we are following State mandates or executive orders.
For example, one use case involved planning, designing the implementation, and executing a launch of online passport renewals.
Our environment is moving toward tools that provide automation to remove human error. These are tactical operations and use cases. We currently use SaaS, OpenShift, and Ansible to a limited degree.
How has it helped my organization?
We had many issues with staff turnover during COVID. Working from home and trying to maintain databases was not ideal. During this time, the solution would have been rated a five out of ten.
Sometimes, vendors provide the government or bigger organizations with band-aids but not solutions. Everything seems to be a problem so many fixes are provided. A fix for this or a fix for that is equivalent to putting a band-aid on a large cut which will not work. Vendors tend to look at the money game because larger companies are their bread and butter. There should be an appreciation for the needs of bigger organizations.
It took some time to get us in a good position with the solution. There is definitely some growth and appreciation. We are at a place now where we can grow our environment. Today, the solution is rated a seven out of ten.
What is most valuable?
The solution is useful for application support and automations.
What needs improvement?
A completely new setup should not be required when upgrading to a new version of the solution. For example, moving from RHEL 7.7 to RHEL 9 requires us to go through every minor version upgrade as well as RHEL 8. We do not have the ability to patch as quickly as we would like, but there are pathways. We got on 6.8 this year and migrated to 6.11 where we are trying to work on the automation portions of deployment. Before, we had variations of versions 7.2, 7.3, and 7.5 in our environment. We have not yet been able to use the supported versions that we are accustomed to with our applications. We are now on 7.9.1 and are trying to implement the minor upgrade versions in our environment. We have not yet experienced a healthy environment or the joy of using RHEL because we keep encountering issues and problems.
There are issues when upgrading or integrating with previous applications or systems such as Satellite, vRA, SaaS, or OpenShift. This is extremely, extremely important because a lot of our infrastructure is on RHEL. We need to have someone onsite to adjudicate our infrastructure's most important applications, when we would rather be able to patch them in a timely manner without having the whole world assist us.
The solution should be more user-friendly so we better understand how to scale. It is not that we shun professional services, but there is a major knowledge gap in our understanding of the solution.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
With anything, when you nurture it things work. Now that we are finally on 7.9 and migrated 6.11 we are actively trying to automate. This puts us in a better and more stable position.
How are customer service and support?
We rely primarily on our contracting staff or professional services for support. We receive onsite support from account engineers who apply critical patches or troubleshoot code that is not cohesive. For the most part, turnaround time is moderate but certain legacy applications are harder to troubleshoot, so they take more time.
Technical support steps in for big issues and provides good help. For example, support assisted with decommissioning 6.2 and 6.5 because they were at end of life with no option for purchasing ongoing support. We had professional services and many different products, so technical support made an exception to help with migrations and that was appreciated.
Technical support is rated a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I do not know the setup details. The solution was implemented in 2014 and I joined the team in 2018.
Which other solutions did I evaluate?
We are currently experiencing issues when upgrading or integrating with previous applications and are looking for solutions. We push out patches and look at Tower. We already tried Puppet and it integrates with Satellite, but we prefer to use home-grown products.
Because we use Satellite, it would be nice if the automation portions come from Tower or others. We have explained this to an account manager but solutions are being presented to us from a sales perspective. For example, we are told that we should ramp up, get other applications, or purchase more licenses.
Decommissioning is one of our biggest issues. We upgrade and spin it up, but then have problems decommissioning some applications so more user licenses are required. For example, we have an unused server but cannot remove the license because we are either unable to get assistance or do not know how to perform the action.
We used vRA with the solution but it did not work for us.
We also used CloudForm but are attempting without success to decommission because it was not a useful case.
What other advice do I have?
It is important to ensure there is a level of training for implementation. You need to understand compliance for your organization to determine whether vendors can provide appropriate tools.
Do not be afraid to ask questions once the solution is implemented in your environment to ensure you are where you need to be.
Stay on top of version or patch releases to prevent bugs or security vulnerabilities to your ISSO or agency.
I rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
August 2026
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
911,769 professionals have used our research since 2012.
System Analyst at Freelancer
Good performance, high stability, and great support
Pros and Cons
- "It enables us to achieve security compliance. Our security team is quite happy, especially in terms of patching up our servers, etc. It's compliant with our security requirements."
- "Whenever I have asked for support, they have provided the best support, and we have never faced an issue with them."
- "I'm also using IBM AIX, which supports a tool called Smitty. You just put Smitty, and you can do anything. At the backend, the command will run automatically. It is not exactly like a GUI, but you just give the input and it will give you the output. That is something that Red Hat should work on. That would be an added advantage with Red Hat."
- "I'm also using IBM AIX, which supports a tool called Smitty. You just put Smitty, and you can do anything."
What is our primary use case?
I worked with different organizations. So, the use case varies from organization to organization. Right now, some of the teams are using it for applications like BI, and then there are a few others that are using it for Websphere, middleware, etc.
In terms of the version, most of them are on 7.9, but there are a few on 8.2 and 8.4 as well.
How has it helped my organization?
It enables us to achieve security compliance. Our security team is quite happy, especially in terms of patching up our servers, etc. It's compliant with our security requirements. With Windows updates, sometimes, there could be errors and the blue screen issue, and it could become hectic for the applications as well. Our security teams struggled a bit to update Windows, but when it comes to Linux, they are quite comfortable because they know that things will go smoothly.
What is most valuable?
I'm quite new to this organization, but I know that there has been improvement in terms of performance. We're using Red Hat Linux on Power Systems, which is quite different from the Intel platform. So, admins are much happier, and they are using it quite well now. Previously, we were using Windows for our applications, but now, we have made Linux mandatory for being open source and not bound to Windows. Things can be complicated on Windows. Especially when we're installing it, there are a lot of things, such as registries, but Linux is easier for admins. There is DVS as well.
When I worked in the banking sector, the most important part was user administration where you need to keep things under control for a specific user. The auditor usually looks for an agent or something like that, and it has been quite easy to manage things from that perspective. Things are more manageable now than in the past.
What needs improvement?
Windows operating system is used everywhere. You will find it everywhere, and every user is able to use Windows. If a user is using an operating system from the start, it becomes easier for them to use it when they come to a professional environment. That's an area in which I believe they need to put in extra effort, especially for the students. Currently, for their final projects, most students use Windows, and this is an area where Red Hat needs to put in an effort. They need to give some training to the students so that when they come to the professional environment, they're already used to it. It would then become easier for them to use it in a professional environment.
I'm also using IBM AIX, which supports a tool called Smitty. You just put Smitty, and you can do anything. At the backend, the command will run automatically. It is not exactly like a GUI, but you just give the input and it will give you the output. That is something that Red Hat should work on. That would be an added advantage with Red Hat.
For how long have I used the solution?
It has been 12 or 13 years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
We are mostly using VMware and Power Systems. Scalability-wise, they are always the best. We can upgrade to get all the resources on the fly. We never faced any issues. However, if you didn't add the required parameters on your profile on VMware or the Power System, then there is an issue, but that's not related to the OS. That's related to virtualization.
Application-wise, there are multiple teams that are using these systems. We have the database team, the middleware team, the MQ team, etc. There are also system admins. The system admins are the ones who are deploying it, but the owners of the system are different.
We have plans to increase its usage. Two years ago, we had only 60 or 70 servers of Red Hat, but now, we have 400 to 500 servers. Its usage is always increasing. After a year or two, we might end up with about 1000 servers.
How are customer service and support?
We have contacted them a few times. We did ask the support team to get in when the cluster got stuck and let us know what's the issue and what's the solution. Whenever I have asked for support, they have provided the best support. I always count them as the best. We have never faced an issue with them. I would rate them a 10 out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had Windows. The stability was the reason for switching to Red Hat. The stability of Windows varies, but Linux is quite stable now. That was the main part they were looking for.
We are very comfortable with using Linux. We have been using it for 10 to 15 years, and we can't switch to Windows. We can't use Windows even on our laptops. We are not used to using a mouse and GUI. The command prompt is much better for us.
We also use AIX because we have AIX infrastructure, but a few of the applications don't work on AIX, whereas they work with Red Hat Linux. That gives Linux an advantage. So, we use Linux on Power Systems, rather than AIX.
How was the initial setup?
We have been working with different operating systems, and we also know most of the technical requirements, so it is easy for us. Usually, the OS installation takes a maximum of 25 minutes. If you are making extra file systems, such as for Oracle, it takes 10 to 15 minutes extra. A desktop or a single file system doesn't require much time. We already have scripts. We just run the scripts and everything is done by the scripts. Previously, it used to take two or three hours, but now, things have changed, and we're making life easier.
What about the implementation team?
We deploy it ourselves. We don't ask other vendors to deploy it for us. In terms of maintenance, we have already been updating our maintenance contracts, especially the support contract. There are some old systems running in our environment, and we are in the process of upgrading those from version 6.9. We already have the required support.
There are four people on the team, but for Linux especially, there are only two people. We're easily managing 500 to 600 servers for Red Hat.
What's my experience with pricing, setup cost, and licensing?
When you are running your infrastructure on this, you can always find some discounts with local support, etc. There are always some discounts to match your budget. It is definitely affordable.
When it comes to virtualization, there are different factors. There is not only Red Hat. There is also IBM, VMware, etc. The third-party vendors always manage to come up with a good offer. Our company can't say no to that, and it works out fine.
We also have IBM AIX, and when you compare these two, there's a huge difference because IBM AIX's support is quite higher than Red Hat's.
What other advice do I have?
To anyone interested in using Red Hat for the first time, I would definitely advise starting with the GUI because now, the GUI option is quite good, and you can do all the things. After that, you can slowly start moving to CMD. For learning, there are a lot of resources available online, such as YouTube and LinkedIn Learning, whereas Red Hat Academy is quite expensive.
The biggest lesson I have learned from using this solution is that when you're using the command line, you need to be extra careful. That's because when using the command line, a single slash can make a huge difference. That's what I learned at the start of my career.
I started with Red Hat Version 5. Now they have version 9, which I haven't used, but if I just consider the evolution from version 5 to 8, 8.2, or 8.4, there has been a huge difference because, at that time, people were scared of using Linux, but now, things are different. There has been a revolution in terms of OS. A lot of things are being changed, but in terms of the things that we do, for us, it is the same because we are doing system administration. As a system admin, there is nothing different for us. We are doing the same things again and again because the applications require the addition of storage.
There is also a change in terms of security features. If I compare the old versions with the new versions, in old versions, adding any exception in the host firewall was a real task, but now, things have either become smooth, or we have gotten used to it. Overall, for me, things have become easier. They are getting more and more secure, but with the vulnerabilities and the assessments that have been done, we need to keep updating. Now, everything has caught up with the latest security required in the market.
In our environment, we're using virtual servers. There are no physical ones. We are shifting to containers in my current organization. Most of the applications we are using are containerized, and it has been easy for us to manage those applications. However, we also require some in-built applications, and for that, a change in people's mindset is required. It's not about the OS; it's about the people who do the development. It is becoming a bit hard for them because they were using a different platform previously, and now, they need to move to the Linux platform. It is a little bit different for them.
Overall, I would rate it an eight out of ten. When comparing it with AIX, AIX is a bit easier in terms of use and it also has the Smitty tool.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at a tech services company with 11-50 employees
Exceptional support, helpful for compliance, and fantastic for containers
Pros and Cons
- "The Red Hat support is most valuable. My team and I are really good at Linux, and we can do almost everything in any kind of Linux solution, but sometimes, we have a really nasty problem, and the Red Hat engineering support at the third level has been fantastic. They know how to fix almost everything. The reason why I pay so much money to them is to have this kind of service and assurance."
- "When we implemented all the security frameworks with RHEL three years ago, that was the first time we had a non-issue audit."
- "Network virtualization resources could be better. When you have any kind of trouble with network virtualization, such as with OVS, which is like a switch in a virtual environment, it takes many hours to find what is happening. Other vendors, such as VMware, and even other Linux implementations for network virtualization have better resources. It is much easier to escalate, and there is better documentation."
What is our primary use case?
I use it for almost everything. I run a company in South Texas and Mexico. We are a cloud service provider, and we have implementations for almost everything. We are using it for websites, virtualization, orchestration, and containers, and we are also using it a lot for telecommunications. We use almost all of its features.
We have many versions. We have versions 8, 9, 9, 9.1, 9.2, etc.
How has it helped my organization?
When we implemented all the security frameworks with RHEL three years ago, that was the first time we had a non-issue audit. It was a great implementation.
It helps with the headcount. With the kind of orchestration and automation that we have, we don't need a lot of engineers. We can have fewer engineers on site.
There is reliability. We can rely not only on their operating system but also on their server. Red Hat not only has operating systems; it also has many different servers.
It helps to achieve security standards certification. It is one of the most important things that I do every single day. We need to comply with a lot of frameworks of security, such as ISO2701, ISO2717, ISO2721, PCI compliance, and HIPAA for the health sector. We also have some local compliance requirements. For example, in Texas, there is one for financial entities, and in Mexico, there are several based on GDPR. It is very important for us.
It is helpful when it comes to building with confidence and ensuring availability across physical, virtual, and cloud infrastructures. There are many features to ensure or enforce high availability.
It helps us to centralize development with OpenShift. We don't do a lot of DevOps, but we have a supply chain where everything goes to the on-premises cloud, and then it is pulled to the public cloud.
What is most valuable?
The Red Hat support is most valuable. My team and I are really good at Linux, and we can do almost everything in any kind of Linux solution, but sometimes, we have a really nasty problem, and the Red Hat engineering support at the third level has been fantastic. They know how to fix almost everything. The reason why I pay so much money to them is to have this kind of service and assurance.
Containers are the strongest feature that they have. In terms of the quality, between VMs and containers, Red Hat with OpenShift is fantastic. I have more than a million containers right now in my cloud, and it works fantastically.
What needs improvement?
Network virtualization resources could be better. When you have any kind of trouble with network virtualization, such as with OVS, which is like a switch in a virtual environment, it takes many hours to find what is happening. Other vendors, such as VMware, and even other Linux implementations for network virtualization have better resources. It is much easier to escalate, and there is better documentation.
I don't use Ceph, which is their software-defined storage, because they don't have the best price. It doesn't make sense when you compare it in terms of the hardware cost, better performance, and better capabilities. That's my main complaint at any meeting with Red Hat. I want to use Red Hat Ceph, but it costs so much money.
For how long have I used the solution?
I have been using it for about 20 years.
What do I think about the stability of the solution?
If you have the correct hardware, it is stable, but if you do not, you will have a problem any time soon.
It is reliable. If you don't know how to secure your Linux implementation, Red Hat can do it for you with two or three simple clicks, and you will be very secure without any kind of knowledge.
What do I think about the scalability of the solution?
It is scalable. It is not the most scalable in the Linux area, but for 99% of the companies, it is scalable enough for any kind of workload.
We have plenty of clusters, and we probably have more than 400 servers. We are a private cloud solution provider. We don't have anything in the hyper-scale, such as AWS, Azure, etc. We own everything: the data center servers, racks, networking, and storage. That's our competency, and this way, we can provide a better solution to the kind of customers we are focused on.
We have three different locations: one in the states and two in Mexico. At each location, we have at least three different clusters for three different market verticals. We have one for the financial, one for the healthcare system, which has a lot of compliance requirements, and one for the general public, which doesn't have too much sophistication.
We plan to increase its usage, but it is not my decision. If I sell more, I will buy more.
How are customer service and support?
They are exceptional. We have a lot of experience in these matters. Usually, when we have any kind of issue, it is a really difficult one, and I need to talk to somebody at level two or three in the support area. They skip the line for us because we send everything perfectly documented to open the PR. They put us in touch with the best engineer to solve the issue. If the engineer isn't able to understand what is happening, usually, he calls the RHEL developer or engineer that handles that part of the code. They are usually able to fix a complex problem in less than eight hours.
Their support is fantastic. I have dealt with many different vendors, but Red Hat is the only one that does it in this way. They do it in a simple and fast way. They understand you, and they are willing to help you and fix everything. If you have a problem or situation that is causing downtime for the customer, they understand that it has an impact on your business, and they are affecting the revenue of the company. They are really committed to fixing it as soon as possible. I would rate them a 10 out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use RHEL and Canonical. We have some SUSE implementation in the Linux area. In hypervisors, we use VMware and Hyper-V. So, we are in many different technologies, and we are not always on RHEL. RHEL has almost 45% of all our hardware. It is the biggest one, but we use almost all the solutions. In terms of security, Red Hat and Canonical have almost the same level of security.
How was the initial setup?
I am no longer involved in its deployment. I last deployed it about four years ago.
In terms of maintenance, every server requires some kind of maintenance, but we have everything automated. We don't put any effort into it.
What about the implementation team?
We have 8 to 12 people for deployment and maintenance. They handle the deployment and change of the environment in the data center. For DevOps, I have another team of probably 30 people. They develop solutions for customers.
What was our ROI?
We have definitely seen an ROI. The return on investments comes in the 14th or 15th month.
What's my experience with pricing, setup cost, and licensing?
For the basic operating system, its price is fair. It is not cheap, and it is also not expensive. For the OpenShift or OpenStack implementation, the cost is a little higher than what I would expect, but it is doable. For a storage solution, it is almost impossible to pay.
In comparison to open-source competitors, RHEL has the most cost-effective open-source subscription model. The way I pay for everything, such as Ubuntu or RHEL, is very similar. When you compare how much money I put in for a customer, in terms of licensing, or even support, my margins with RHEL are really good. If I compare it with VMware or Hyper-V, which are not open source, the difference is totally insane.
Which other solutions did I evaluate?
I am a vendor-agnostic solution provider. If my customer needs something with RHEL or something that's specifically with another vendor, I use that. If they don't know, or there is a new implementation, I surely send everything to the RHEL implementation. In the end, this is not my decision. It is a market decision. If my customer is telling me that they should be on RHEL, I will bring in RHEL for them.
What other advice do I have?
I would advise paying for the enterprise-level support at least for the first year.
For sure, it is expensive, but it would be helpful. With experience, you can downgrade to the second level.
We have had some issues with container compression that broke everything. So, I don't recommend using it if you don't know how to fix everything.
The biggest lesson that I've learned from using this solution is to read before starting the implementation.
I would rate it a 9 out of 10 because there is nothing perfect.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
CTO at a tech services company with 11-50 employees
Using as an EC2 web server requires extra work for compliance but offers a valuable ready-to-go feature
Pros and Cons
- "The ready-to-go AMI is a valuable feature."
- "It does not pass the RHEL8 STIG standards without a lot of extra work."
What is our primary use case?
I use it as an EC2 Web Server.
How has it helped my organization?
It was needed for FedRAMP Moderate compliance.
What is most valuable?
The ready-to-go AMI is a valuable feature.
What needs improvement?
It does not pass the RHEL8 STIG standards without a lot of extra work.
For how long have I used the solution?
I have used the solution for one year.
Which solution did I use previously and why did I switch?
I previously used CIS RHEL 8 Level 2.
What's my experience with pricing, setup cost, and licensing?
Check it to verify costs.
Which other solutions did I evaluate?
I did not consider any alternate solutions.
What other advice do I have?
It does not pass the RHEL8 STIG standards without a lot of extra work.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a consultancy with 10,001+ employees
Streamlined system integration and robust security through effective automation
Pros and Cons
- "Integrating Ansible Automation offers benefits, while Red Hat Enterprise Linux provides robust security features, including benchmarks and CIS security hardening."
- "I would like a more straightforward process for extending file systems without the need to write all the names of volume groups and logical volumes, to simplify automation."
What is our primary use case?
I am utilizing Red Hat Enterprise Linux for automated workloads.
Having prior experience with Ansible and its automation capabilities, I sought a centralized platform with a graphical interface. Red Hat Ansible Automation Platform seemed like the ideal solution, especially since I was already familiar with Red Hat Enterprise Linux. This familiarity made it a natural progression to explore containerization within the RHEL environment.
How has it helped my organization?
Red Hat Enterprise Linux helps to centralize development.
Choosing Red Hat Enterprise Linux for our container environment provides a more secure and reliable platform for our applications.
I appreciate the robust security features in Red Hat Enterprise Linux, such as including security benchmarks like CIS security hardenings. These benchmarks offer a significant improvement over previous Red Hat Enterprise Linux versions and provide numerous valuable security enhancements.
The most crucial factor is arguably the availability of fast, reliable, and effective support, as this prevents isolation when managing Linux systems and significantly mitigates risk.
Open integration is beneficial because it enables the use of various benchmarks to strengthen Red Hat Enterprise Linux.
What is most valuable?
Integrating Ansible Automation offers benefits, while Red Hat Enterprise Linux provides robust security features, including benchmarks for security hardening.
What needs improvement?
I would like a more straightforward process for extending file systems without the need to write all the names of logical volumes, to simplify administration and automation.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for about ten years.
What do I think about the stability of the solution?
Early versions of Red Hat Enterprise Linux had several issues, but up from RHEL 7 I have found it very stable.
How are customer service and support?
The support is accessible and responsive. I have engaged with them almost every day for two weeks and opened many cases, receiving assistance with my challenges and issues.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The Red Hat Enterprise Linux subscriptions are quite expensive.
Which other solutions did I evaluate?
Red Hat Enterprise Linux is considered an industry standard.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
I recommend considering Red Hat Enterprise Linux if the budget allows, as it is widely used in the industry and offers superior software support.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Administrator consultation at a computer software company with 201-500 employees
Seamlessly manages all aspects of versioning and security, eliminating the need for intervention
Pros and Cons
- "The support from Red Hat is valuable."
- "Red Hat Enterprise Linux's SELinux can be challenging to manage and troubleshoot, often causing frustration."
What is our primary use case?
Our containerized workloads utilize Docker and Kubernetes and run on Red Hat Enterprise Linux to support Final Shell operations.
How has it helped my organization?
Red Hat Enterprise Linux helps to partially centralize our development.
The primary advantage of using Red Hat Enterprise Linux for containerized workloads is the robust support it offers in case of any issues.
Red Hat Enterprise Linux has worked well for our business critical applications.
The built-in security features are great.
One of the most significant advantages is having Red Hat behind us. If we encounter problems, we can always call them for assistance, so we are not alone with our problems.
Red Hat Enterprise Linux helps reduce our TCO.
What is most valuable?
The support from Red Hat is valuable. Having Red Hat behind us provides reassurance, and they deny unauthorized applications the ability to perform actions they shouldn't.
What needs improvement?
Red Hat Enterprise Linux's SELinux can be challenging to manage and troubleshoot, often causing frustration. While we've resolved these issues, improvements to SELinux would be greatly appreciated. Though not yet explored, Red Hat Insights could potentially aid in resolving broader Linux problems.
For how long have I used the solution?
I have been using the Red Hat Enterprise Linux for about ten years.
What do I think about the stability of the solution?
We have yet to encounter problems related to Red Hat.
What do I think about the scalability of the solution?
We install a new server if needed, and it works seamlessly.
How are customer service and support?
Red Hat provides proactive support, including monthly check-ins and arranging calls to address any issues that may arise.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We do not have any other realistic options besides Red Hat.
How was the initial setup?
What was our ROI?
The greatest return on investment lies in the platform's user-friendliness. Red Hat seamlessly manages all aspects of versioning and security, eliminating the need for my intervention.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
If your budget allows, I recommend testing Red Hat Enterprise Linux. It's quite easy to install, with Red Hat providing a comprehensive setup that eliminates configuration concerns.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Architect at a university with 1,001-5,000 employees
It's easier to maintain and more agile than our previous solution
Pros and Cons
- "RHEL been stable, and we could do anything we wanted with it. OpenShift is a concise environment, and RHEL is one of the most stable Linux distros on the market."
- "The only issue for us was the cost. RHEL is expensive."
What is our primary use case?
In the past, we ran almost everything on Red Hat Enterprise Linux, but now we use it for applications that are only supported on Red Hat Enterprise Linux, LDAP servers, and other stuff that runs better on Red Hat Enterprise Linux. We've migrated the rest to Ubuntu. We don't use it for containerization yet, but I'm learning about OpenShift.
We are considering Red Hat Enterprise Linux for some AI projects at the university, some for researchers and research groups, and others for administration or student enrollment. There are many opportunities to use AI.
How has it helped my organization?
Red Hat Enterprise Linux has made us more agile, and more applications were ready-made for Linux. It was also easier to maintain the environment.
It enabled us to centralize development, but we had some issues with cost, so we migrated off. We use the Linux security heavily. I'm unfamiliar with the new security stuff incorporated in Red Hat Enterprise Linux, but SELinux and all the security features are good. It doesn't particularly reduce risks, but there are some added layers of security for internet-facing applications we like
What is most valuable?
Red Hat Enterprise Linux been stable, and we could do anything we wanted with it. OpenShift is a concise environment, and it is one of the most stable Linux distros on the market.
What needs improvement?
The only issue for us was the cost. Red Hat Enterprise Linux is expensive.
For how long have I used the solution?
We have used Red Hat Enterprise Linux for a long time. We started using it on version 4, and now we are on 7, but we migrated most of our environment to Ubuntu a few years ago.
What do I think about the stability of the solution?
It is stable and mature.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux can scale to fit our needs.
How are customer service and support?
I rate Red Hat support nine out of 10. I was happy with it. Their expertise and technical knowledge were good. It was one of the best support experiences I've had.
How would you rate customer service and support?
Positive
How was the initial setup?
When Oracle acquired Sun, we migrated from Sun Solaris to Red Hat Enterprise Linux. It wasn't easy, but it was a light effort.
What's my experience with pricing, setup cost, and licensing?
Red Hat Enterprise Linux is expensive.
What other advice do I have?
I rate Red Hat Enterprise Linux nine out of 10. If you're purchasing commercial Linux, I would look into Red Hat Enterprise Linux because it's highly stable and mature overall. It's a true enterprise OS.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cybersecurity Instructor at Gwinnett Technical College
Offers efficiency, performance, and reliability
Pros and Cons
- "Reliability is the most valuable feature."
- "Any form of technology always has areas for improvement, and Red Hat is no exception."
What is our primary use case?
As a teacher, I have used Red Hat Enterprise Linux for server-side applications and containerization. My experience encompasses various system administration tasks, including managing servers, directories, data storage, files, and other related elements.
While teaching my students about Red Hat, I share my knowledge of system administration tools. This prepares them for Linux work environments that use Red Hat, exposing them to these tools and their applications. This also strengthens my organization's position as a Red Hat Academy, enhancing our sector's expertise. Red Hat is a valuable tool for learning system administration due to its widespread use and versatility.
How has it helped my organization?
In any Linux operating system, the patches come through, whether it's through long-term support solutions or community support. It's rapid overall. So when it's there, it's immediate and there's option to install and pass those updates.
The web console is beneficial as it provides an alternative method of accessing the operating system through a web-based platform, making it a valuable tool.
The hybrid environment, a relatively new infrastructure for us, offers flexibility and options. While there's always room for improvement, I find it exciting to have the choice between on-premises and cloud solutions. Although I'm still learning the nuances of this technology, it's been a positive experience so far.
What is most valuable?
Reliability is the most valuable feature.
What needs improvement?
Any form of technology always has areas for improvement, and Red Hat is no exception. They continually strive to enhance their products, evident in the frequent releases of new versions and updates to their operating system. Given that there is no perfect operating system, further development will always be needed. To facilitate this process, Red Hat provides support and encourages community involvement to identify and implement solutions that enhance its operating system's overall functionality, effectiveness, and user experience.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for almost five years.
How was the initial setup?
The initial deployment is complicated and requires up to two hours to complete.
What's my experience with pricing, setup cost, and licensing?
While expensive, Red Hat Enterprise Linux offers efficiency and performance. Its commitment to ongoing improvements makes it a valuable resource for businesses seeking a reliable and cutting-edge operating system.
What other advice do I have?
Red Hat Enterprise Linux is eight out of ten.
Regarding challenges, I've attempted to replicate the Linux environment using Red Hat, combining virtual Red Hat clients with third-party platforms to emulate a real-time atmosphere. One major hurdle has been motivating students to understand and utilize the system for these purposes. However, I've consistently found ways to overcome this challenge by using virtual machines and engaging in group discussions to explore the system's capabilities. I strive to emulate the real-time environment using my own systems, demonstrating the potential benefits and encouraging students to visualize how the system works in practice.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineer at a comms service provider with 10,001+ employees
A stable, secure, and well-supported OS for our golden image
Pros and Cons
- "Security, packages, and updates are valuable. There is also the possibility to do unattended installations. This way you can define how you want the installation to behave and be configured whenever you do the deployment."
- "The only area would be in regards to being capable of running on other architectures like ARM. They are about to release a new version that is available to be executed on ARM architecture."
What is our primary use case?
The main use case is generating golden images. All the deployments of operating systems and virtual machines on the servers are based on the golden image. The developers and providers can run all the applications on top of those.
How has it helped my organization?
Whenever we need to remediate any vulnerabilities, patches are available. These patches are not only for current exploits but also for back-porting for bug fixes and security fixes. These patches are available from the most recent versions to the specific version that we are using.
Red Hat Enterprise Linux has enabled us to centralize development. We have a golden image of the operating system. That golden image sets the standard for all the security policies that we are applying to it. For example, the partition scheme and the best practices that we apply to the golden image are the starting point for all the developers to start working with all the applications and also executing appliances or applications from providers.
We are using Red Hat Enterprise Linux with Podman for containerization projects. Red Hat offers what is called UBI or Universal Base Image. That image is already configured to be secure and have good performance. To start working with containers, we just have to pull UBI as a base for our images and start working on those. It has impacted our containerization project because instead of using Docker, we can use Podman. There is a common container image that is used by the majority of the customers, but I forgot the name of that one. Instead of using that, which is like a very minimal image, we are using UBI because it is already secure. It has the majority of the benefits of our Red Hat Enterprise Linux image but in a container image.
There is portability of applications and containers built on Red Hat Enterprise Linux for keeping our organization agile. That is a very good option to have because you do not have to worry about the underlying system. You just have to worry about your application and have the application running on top of your image based on UBI. It is going to be so easy to have the application running either on a machine with Podman or have the same application running just on top of OpenShift. It is so easy to move a container-based application that can be executed on top of Red Hat Enterprise Linux with Podman or on top of OpenShift.
What is most valuable?
Security, packages, and updates are valuable. There is also the possibility to do unattended installations. This way you can define how you want the installation to behave and be configured whenever you do the deployment.
One of the best features is having a tool called OSCAP, which is a tool that is going to allow us to apply security profiles to the golden image. This way, all the security features or policies can be applied in real time. This way, we can follow all the policies that are defined by our security teams.
What needs improvement?
There are not a lot of areas to improve because the majority of the time, Red Hat is constantly improving it. The only area would be in regards to being capable of running on other architectures like ARM. They are about to release a new version that is available to be executed on ARM architecture.
For how long have I used the solution?
We have been using Red Hat Enterprise Linux for about a year.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is scalable. We have plans to increase its usage.
How are customer service and support?
It used to be better. It is still good as long as you can get in touch with a level 3 support engineer. If you have a trained engineer who helps you with what you need and who understands how to ask for specific details of what you need, you should be good. But, unfortunately, if you start with a simple detail of what you are experiencing and what kind of help you need, you will receive the same response. For example, you are pointed to a knowledge base article, and that is it. The support engineer is supposed to help you with your issue or request, but unfortunately, that is not happening anymore. It used to, but I understand.
We are looking for a support engineer to go all the way. The only way for you to contact support is via the support case system or page. After that, you interact through the ticket or email. You do not have a chance to have a call. If we have escalated a case, it is usually better if you have a person for a proper understanding and proper advice on what you have to do and how to resolve the issue. It could be that you need a new product, subscription, or service, but you do not know that.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
When I got into the company, they were already using Red Hat Enterprise Linux, but back in the day, I used to have HP-UX. That was a very ancient system. It was Unix-based. It was a proprietary solution. HP-UX was a platform licensed based on the old Unix code that was tightly integrated into hardware built only by Hewlett-Packard. You could not run HP-UX in any other place. You could only run it on hardware created by Hewlett-Packard. The intention with that was to run only on the Itanium architecture, whereas Red Hat Enterprise Linux can run on x86 architecture. It is also open-source.
How was the initial setup?
We have it on-premises. It is in different locations. We are following a strategy to publish the images of the operating system. This way, multiple teams can grab the images and have their own procedures to deploy within each separate environment. We have multiple teams working on developments and they need a base image to start working on all the development stuff. Because they are all independent teams, they have access to a single source of image. This way, they can start working on further customizations and whatever they need.
What about the implementation team?
We implement it in-house.
What was our ROI?
The ROI is in terms of the time that I have to invest in doing customizations, applying security policies, and fixing the supply to the system, wherever I need those.
The reason for going for Red Hat Enterprise Linux is to improve the time to market. It is so easy to just generate a new image. We can configure it with all the security features and all the libraries and packages we need. We can also configure it with the ones requested by developers. We can do all of that. It is so much easier than what we can do with Windows, for example.
What's my experience with pricing, setup cost, and licensing?
It is very straightforward. We do not have to think much about having to get all the subscriptions related to the Red Hat Enterprise Linux fleet that we have because all the subscriptions came in pairs of CPUs or even for an entire bare-metal server. That way you can partition your bare-metal server into multiple virtual machines, and then you are covered. As long as your bare-metal server is covered, you can roll out any number of virtual machines on top of it. It is very easy to get subscriptions for your bare-metal server, and you can utilize whatever you want.
Which other solutions did I evaluate?
We evaluated operating systems or Linux distributions created by the community or run by the community only. We evaluated them mainly because of costs.
What other advice do I have?
To a colleague who is looking at open-source, cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would say that they would not have the same team supporting all the operations and all the critical features and patches that they receive with Red Hat Enterprise Linux. They can go with one of the clones, but unfortunately, at the end of the day, the clones are going to deviate from Red Hat Enterprise Linux. With Red Hat Enterprise Linux, you can also create support cases to receive back-ported bug fixes and security fixes, and you get very cool features such as Insights, Satellite, or system roles provided along with Ansible.
We are currently not using Red Hat Insights but that is an awesome tool.
Overall, I would rate Red Hat Enterprise Linux a ten out of ten. It is an enterprise Linux distribution. It was one of the first distributions to focus on the enterprise. There are others, but Red Hat is the main contributor to the Linux ecosystem. Because of that, it is so stable. It has proper support. It also provides the Linux ecosystem with new features and enhancements.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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