According to the price and if your use case is more worth saving, you can go with that. I can help determine what use case you want to pursue. If it is a small scale operation, you do not need to choose that option. If it is a huge business, you can definitely invest in Red Hat Enterprise Linux (RHEL).
Openshift Administrator at Value Point Systems Pvt Ltd
User-friendly platform has enabled quick support and efficient subscription management
What is our primary use case?
What is most valuable?
The system is user-friendly and they have a cloud console for managing all the subscriptions you have purchased. From that perspective, it is very user-friendly to manage your subscription, and you can list out all the systems where you have installed this Linux, managing them from a single console.
We are saving more costs because we are getting immediate support. If any issue arises, we do not have to wait for someone to respond. We can get immediate quick responses from the support team. We are saving lots of time and from the customer side, we have heard that they are achieving significant cost savings from this.
What needs improvement?
The main disadvantage is that you may find the price is too high.
For how long have I used the solution?
I have two years of experience with Red Hat Enterprise Linux (RHEL), and I am currently doing projects with it.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
August 2025

Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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How are customer service and support?
I would rate the customer service nine out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Red Hat Enterprise Linux (RHEL) is basically from Fedora. I worked with Fedora and CentOS. Red Hat Enterprise Linux (RHEL), Fedora, and CentOS are all from the same Linux family. I have also used Ubuntu.
What about the implementation team?
We are a service-based company delivering services. We provide subscriptions to customers, implement them, and then complete our work.
What's my experience with pricing, setup cost, and licensing?
You definitely need to consider the cost and determine if it is worth the investment. If your use case is larger and you need immediate solutions, then you should consider the cost. Technology-wise, it is very good and reliable.
What other advice do I have?
I am working with Red Hat Enterprise Linux (RHEL) and am certified with the OpenShift platform, which is a Kubernetes platform. The company I currently work for operates both on-premise and in cloud environments.
Regarding patching, if any issues arise or security issues such as hacking or vulnerability issues occur, they will first address it through engineering and provide patch support to customers as the first priority. After that, they release it to the open source part. This patching process makes it more secure.
The immediate support and response time are good reasons to use Red Hat Enterprise Linux (RHEL). My overall rating for this solution is 9 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Last updated: Jul 23, 2025
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Senior Oracle DBA at a energy/utilities company with 501-1,000 employees
It makes patching and scripting much easier
Pros and Cons
- "RHEL makes patching and scripting much easier, and it provides all the features I need for patching and VM updates."
- "For phone support, we had to buy a license for all our servers, and it was a bit pricey for us."
What is our primary use case?
We use Red Hat Enterprise Linux to run Oracle Databases for CC&B and JDM. All the RHEL stuff is on-prem. The CC&B team manages the customer care and billing stuff, but we take care of the operating systems, and the application users manage the applications. We have 200 to 300 users on RHEL.
How has it helped my organization?
We are missing random devices for patching and everything, and we don't have the Linux data license for that. If we had that, life would be much easier. Right now, we patch using Yum updates and we manually do configuration changes from our end.
Red Hat Enterprise Linux improves our security. On our end, we only use the console to reboot the server and apply security. We patch it completely if we have any security updates. Every quarter, we run a report using quality and whatever it was pulling. That's what we are patching.
What is most valuable?
Red Hat Enterprise Linux makes patching and scripting much easier, and it provides all the features I need for patching and VM updates. It's easy to apply Red Hat Enterprise Linux's built-in security features when it comes to simplifying risk reduction or maintaining compliance.
What needs improvement?
For phone support, we had to buy a license for all our servers, and it was a bit pricey for us.
For how long have I used the solution?
I have used RHEL for 21 years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is highly stable. We've never had any problems or crashes. It's very smooth from our end.
What do I think about the scalability of the solution?
It's easy to scale Red Hat Enterprise Linux. Right now, we're discussing what will happen a year from now, when we plan to increase our usage.
How are customer service and support?
I rate Red Hat customer service eight out of 10. Their knowledge base is fantastic. You can easily find whatever you need. Their support responds immediately, whereas we struggled with support from Oracle.
Which solution did I use previously and why did I switch?
We were using Oracle Linux, and I don't see much difference except the support. We were not getting good support from Oracle because it took too long whenever we opened a ticket. Oracle was also too expensive, and patching is much easier with Red Hat Enterprise Linux. We were not looking for more features. Oracle Linux has a lot more packages than we need.
How was the initial setup?
Setting up Red Hat Enterprise Linux was straightforward. You need at least two system admins to do so. Migrations and upgrades are also easy. Our main products are CC&B and JDM, with an Oracle database on the back end. We were highly satisfied with Red Hat Enterprise Linux for migrating all of those. We also have other solutions like SQL Server, which is on the Windows operating system.
What was our ROI?
Performance-wise, this Linux is better because you can ignore some packages if you don't need them.
What's my experience with pricing, setup cost, and licensing?
Oracle Linux is free, but we were having many other issues with it.
What other advice do I have?
I rate Red Hat Enterprise Linux nine out of 10. Red Hat Enterprise Linux is very easy to install and manage.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Red Hat Enterprise Linux (RHEL)
August 2025

Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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At Kaizen Gaming Site Reliability Engineer (Stoiximan & Betano) at a recreational facilities/services company with 501-1,000 employees
Reliable, stable upgrades, and good support
Pros and Cons
- "It is a very stable operating system. We are not afraid to upgrade it."
- "The biggest challenge that we had was the migration from CentOS to Red Hat Enterprise Linux, but after some tests, it was easy."
What is our primary use case?
We have Red Hat Enterprise Linux for our staging and development environments. We are using Red Hat Enterprise Linux for our production servers. It is the only Linux operating system that we are using in our company. I do not think we will change it. We will stay with it.
How has it helped my organization?
We started with CentOS, so it is quite similar. We have various features, and it is stable. The updates and upgrades are stable. This is the most important thing for my company. We are a gambling company. Reliability and performance are the most important for us. We like to press the update button and have an updated operating system after one, two, three, or five minutes. The most important thing about Red Hat Enterprise Linux is that it is a stable operating system.
We are using Red Hat Enterprise Linux for containerization projects. Red Hat Enterprise Linux and Docker daemons have been running for years without any problems. It is very stable. We are happy with it.
Every time we did an update or upgrade for the operating system or some dependencies, it worked well. It was very fast and stable. We are not afraid to press the button. We are happy with it.
The portability of applications and containers built on Red Hat Enterprise Linux keeps our organization agile. We are running some Docker applications. They are not our production applications. We are running some containers. It is very quite easy.
We use Red Hat Insights, and we are happy with Red Hat Insights in urgent situations due to security issues, noncompliant settings, or unpatched systems.
Red Hat Insights provides us with vulnerability alerts and targeted guidance. We have not had any problems.
What is most valuable?
It is a very stable operating system. We are not afraid to upgrade it.
If I want GUI, its GUI is better than other open-source operating systems. I prefer it for package management for sure. I am happy with it.
What needs improvement?
At the moment, I am happy with it. I cannot think of any areas for improvement. We have everything. The biggest challenge that we had was the migration from CentOS to Red Hat Enterprise Linux, but after some tests, it was easy.
For how long have I used the solution?
We have been using Red Hat Enterprise Linux for almost two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We plan to increase its usage.
How are customer service and support?
We are partners of Red Hat. We have support, so we are good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were using CentOS. The architect in my company chose Red Hat Enterprise Linux because we were already partners with Red Hat.
How was the initial setup?
We are mostly on-prem. We are trying to migrate our applications to the cloud. We are using Azure Cloud.
The main data center that we have is in Ireland, but we are serving a lot of countries. We have small data centers for some countries. We have 2,000 VMs in Ireland, and we also have VMs in other countries. We have almost five data centers. We use Red Hat Enterprise Linux in all of them.
Migration from CentOS to Red Hat Enterprise Linux was a big challenge, but Red Hat had software to migrate and convert all CentOS VMs to Red Hat Enterprise Linux. It was an adventure in the beginning, but after some tests, it was easy. We migrated and converted almost 2,000 VMs in two to three months, and we had only ten cases where the migration failed, but it was our fault. We were happy.
For migration to Red Hat Enterprise Linux, we created a template and made the changes that we wanted. We ran some Ansible Playbooks, and we created the VMs.
What about the implementation team?
We used a consultant from Red Hat the first time.
Which other solutions did I evaluate?
We did not evaluate other solutions.
What other advice do I have?
To a colleague who is looking at open-source, cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would advise going for Red Hat Enterprise Linux because of support. There would be someone who already knows about your issue and can help you in a couple of hours. There is no need to spend time fixing the issue by yourself. Imagine running Ubuntu and having a production issue. You need someone to guide you.
Red Hat Enterprise Linux has not enabled us to centralize development. Our company is based on the .NET language. Our developers do not care about our infrastructure. They develop their applications, and we deploy them in OpenShift. We are using Red Hat Enterprise Linux for other services, such as MongoDB, Postgres, and our logging infrastructure. We use it for Elasticsearch, Graylog, and Docker services. Our applications do not run on Red Hat Enterprise Linux systems. They are running on CoreOS for OpenShift.
I would rate Red Hat Enterprise Linux a ten out of ten. It is stable. We are not afraid to upgrade it. We are happy to use it. This operating system is for us.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineering at a financial services firm with 10,001+ employees
They make solutions for challenges that we do not even think about but we may consume later
Pros and Cons
- "It is open source. Most of the features are already there for you."
- "I cannot remember the name, but monitoring was needed for a specific function. It was a pretty important function, but there was no monitoring set up. It took some extra effort. That was the only feature I asked for. I asked them if they could set up a monitor to make sure that the system was healthy or working correctly."
What is our primary use case?
We are doing image building. Our team focuses on the image of the platform and presenting it in a secure way for everybody to consume.
How has it helped my organization?
My organization had already been using it before I started, so I am not sure what benefits they got from Red Hat Enterprise Linux. They were already a Red Hat shop when I started.
We do not utilize Red Hat Insights as much as we would like, but we know that it is there. It provides the data, and we can act on that data, but we do not use Red Hat Insights the way we should. However, it does tell us when things are critical and need to be patched. If something is on there and it is critical, we can at least see that it is patched. The alerts and targeted guidance from Red Hat Insights have not affected our uptime so far.
What is most valuable?
It is open source. Most of the features are already there for you. They make solutions for challenges that we do not even think about sometimes, but we may consume them later.
What needs improvement?
I have not put in many feature requests. They have mainly been around small things such as monitoring with Ceph. I cannot remember the name, but monitoring was needed for a specific function. It was a pretty important function, but there was no monitoring set up. It took some extra effort. That was the only feature I asked for. I asked them if they could set up a monitor to make sure that the system was healthy or working correctly.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for about five years.
What do I think about the stability of the solution?
Its stability is fine. I have not seen too many issues with stability.
What do I think about the scalability of the solution?
Its scalability is great. We can scale up or down.
How are customer service and support?
I do not have any issues with the customer service or tech support. It is good. I would rate them a ten out of ten because they can usually resolve anything.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment of Red Hat Enterprise Linux is pretty simple. There are not so many issues.
We are using it on the cloud and on-prem. We are trying to get to Azure. We are not using it in a hybrid cloud environment. I know we are setting up OpenShift in Azure and on-prem.
We have been using TerraForm to create images and Ansible to make sure everything is fine. We have some things on Azure, but we are trying to make it easier for people to consume Azure. We are trying to get that automation together so that it is a lot easier if anybody wants to spin anything up in Azure. They have a container to use that is secure. All of our business tools are on it.
What about the implementation team?
We just use Red Hat. We do not use any integrator or consultant.
What was our ROI?
Our team does not use a lot of containerization, but we probably will be doing that soon with VMware changes. We are trying to get more of the monolithic stuff down to containerized workloads. We will hopefully see some return on investment after we get our VMware stuff out and get more things containerized. We are working with the OpenShift team, and we will be able to see some ROI.
What's my experience with pricing, setup cost, and licensing?
That has been mostly handled by Red Hat. As we are a Red Hat shop, we have a lot of people around that already.
What other advice do I have?
We do not use the security features of Red Hat Enterprise Linux. There are so many scanners out there. We do not use what is on Red Hat Enterprise Linux, but we do set it up. They are at least available to consume. We do not use them because we have so many security compliance tools. As a bank, we have to use those for auditing and other things like that.
To a colleague who is looking at open-source, cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would say to get something that is close to Red Hat. Red Hat is killing a lot of the downstream stuff. All my Linux is Rocky Linux because it is based on Red Hat Enterprise Linux. I would suggest getting something that is close to Red Hat Enterprise Linux so that if they or their company does not want to go for Red Hat, they would still have the same tooling and the same infrastructure.
I would rate Red Hat Enterprise Linux a ten out of ten. I have not seen a lot of issues with Red Hat Enterprise Linux. I am overall satisfied with it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Staff Solutions Architecture, Modern Cloud Application Services at a tech vendor with 10,001+ employees
At the forefront of built-in security features
Pros and Cons
- "The number one thing we like is that it is a very reliable platform. It is a very consistent platform. There is very little that we cannot do with Red Hat Enterprise Linux, and there is very little that we worry about when we are running a Red Hat distribution."
- "They are continuing to push the ecosystem forward, but as a consumer, what was most important for me was the reputation of openness that Red Hat has fostered. I would like that back."
What is our primary use case?
We use Red Hat for everything or we have a Red Hat derivative.
How has it helped my organization?
We use it on-prem and on the cloud. We use it in a hybrid cloud environment. We see it everywhere. We have a more consistent view. We do not have the same churn that we have with other operating systems. The longevity of Red Hat Enterprise Linux is pretty cool.
We see it being used a lot for containerization projects. A lot of the things that I am involved in involve Red Hat Enterprise Linux. It is a great experience. It is something that we know we can come into and have a good outcome. It is very reliable.
They are at the forefront in terms of built-in security features. I have seen a lot of things that they are doing. We would like to see more of that because security is something that is impacting everyone.
The portability of applications and containers built on Red Hat Enterprise Linux is great for keeping our organization agile. It is consistent. When I build an image with Red Hat Enterprise Linux, I know what is in it. I know it is trusted. I do not have the same churn that I would have with others. The way they support it and the way they communicate are well-known.
What is most valuable?
It is the number one Linux operating system that we've run in to, and the way it does things is the way I prefer. I do not know if it is because they did it first, or they just read my mind.
The number one feature we like is that it is a very reliable platform. It is a very consistent platform. There is very little that we cannot do with Red Hat Enterprise Linux, and there is very little that we worry about when we are running a Red Hat distribution.
What needs improvement?
Red Hat started as a very open and outwardly focused release, but recently, some of the changes that were made have affected that reputation. From the standpoint of what they can add to the product, the product is pretty stable.
They continue to push the ecosystem forward, but as a consumer, what was most important for me was the reputation of openness that Red Hat has fostered. I would like that back. I wish they did not care about CentOS and things like that. I have seen my customers push away from Red Hat as a result of that perception, which is weird because it does not change anything. I wish they would value that. Because of new owners too, the perception has changed suddenly.
For how long have I used the solution?
I started with Red Hat before Enterprise Linux. I started in the nineties when Red Hat first went on floppy disks. They had a bunch of floppy disks. That was my first release, and then they started doing it via CD-ROMs. The first Red Hat Enterprise Linux release that I used was 2 or 2.1 in early 2000. I remember the Red Hat person coming to where I was working at the time and saying that they are going to start this enterprise distribution. We were really skeptical. We were like, "We have Red Hat. We love Red Hat. Why are you messing with a good thing?" It is kind of funny.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
It has always been solid. It is getting a little worse than it was before. When you get to the right people, you always get amazing support. It is just a bit harder to get to the right people. I would rate their support a ten out of ten. I love it when we get there.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
It has been very long since I started working with these types of solutions. I have used them all.
How was the initial setup?
We use it in the cloud. We use it on-prem. We use it in a hybrid situation. We use all cloud providers.
Its deployment has always been simple.
What about the implementation team?
I am a consultant and integrator.
What was our ROI?
For us, our ROI is the predictability of Red Hat. We know what is coming. It is well-communicated. We could see the upstreams. We know how it is supported. We know how they communicate about CVEs and things like that. We know how to iterate the ecosystems. We know how to deal with RPMs. Very rarely, you are like, "This is brand new." It always usually works into a construct. There is always a utility that you can use to wrap complex things, such as SELinux or containers. There is always something.
Which other solutions did I evaluate?
We have done bake-offs before with the big three that everybody talks about. There is Red Hat. There is SUSE, and there is Ubuntu. Personally, I am not a fan of Ubuntu. I do not run a desktop, which is probably why. The ones that I run into all the time are SUSE or Red Hat Enterprise Linux.
What other advice do I have?
If I were not going with Red Hat Enterprise Linux, I would go with a Red Hat Enterprise Linux clone. In business, I would always use Red Hat. Personally, I would use CentOS just because I prefer the way Red Hat organizes everything, so it has always been Red Hat or a Red Hat clone.
I would rate Red Hat Enterprise Linux a ten out of ten. I love it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network and Linux System Administrator at a financial services firm with 51-200 employees
Customizable, stable, and easy to upgrade
Pros and Cons
- "It is open source. We can customize it as per our requirements."
- "Their support needs improvement. It should be faster for priority tickets."
What is our primary use case?
We are a brokerage firm. We use Red Hat Enterprise Linux for trading purposes. We develop our applications on it.
By implementing Red Hat Enterprise Linux, we wanted a stable server and OS.
How has it helped my organization?
There is an in-built feature for shell scripting, so we can automate things that have to run on time in production. We created a script for the setup and configuration of certain things, such as disabling the firewall, network manager, and other things.
I am able to handle some of the daily issues automatically by using batch scripting and cron scheduler. I have also been able to debug some of the issues with the help of logs.
What is most valuable?
It is open source. We can customize it as per our requirements. We can change or optimize it as per our requirements.
What needs improvement?
Their support needs improvement. It should be faster for priority tickets.
Some of the tools can be improved and made user-friendly. The OpenStack and OpenShift tools can be better.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for almost three years.
What do I think about the stability of the solution?
It is stable. I would rate it a 9 out of 10 for stability.
What do I think about the scalability of the solution?
It is scalable. I would rate it a 9 out of 10 for scalability.
We have about 100 servers, and we have about four people working in the IT department.
How are customer service and support?
Their support needs to improve. If we create a priority ticket for Red Hat, they revert within four hours. They should respond within half an hour so that the issue can be resolved as soon as possible in the real or live environment, and the company has less downtime.
Which solution did I use previously and why did I switch?
We are using Red Hat Enterprise Linux and Windows operating systems.
How was the initial setup?
Upgrades and migrations are easy with Red Hat Enterprise Linux. We are currently working on upgrades from RHEL 7 to RHEL 9.
What's my experience with pricing, setup cost, and licensing?
We use open source. We only have a subscription for support.
What other advice do I have?
For security purposes, we use the SSH key algorithm, MD5, and SHA256. We have set up a firewall in our network, and all servers are password-based. We also block some common ports that are open when we install the OS. We also have monitoring tools to ensure uptime.
Overall, I would rate Red Hat Enterprise Linux a 9 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Global Black Belt Specialist at Microsoft
Provides robust security, comprehensive support, and an extended lifecycle
Pros and Cons
- "The maturity of the OS helps with the stability."
- "One area for improvement in RHEL is compatibility with some third-party tools, like those offered by Intel."
What is our primary use case?
We have RHEL deployed on the Cloud and also on-premises. We purchased it from a Red Hat representative.
We have several use cases, one of which is in the manufacturing field. In this case, we leverage manufacturing data for R&D engineering workflow purposes. Specifically, we use the HPC workload to visualize the utilization of all compute nodes as a percentage. RHEL also finds application in the automotive industry for specific engineering workloads, including drivetrain simulations, design processes, crash simulations, and driving simulations. Additionally, RHEL is used in the healthcare industry, particularly by highly regulated pharmaceutical organizations, to manage healthcare licenses.
How has it helped my organization?
Red Hat Enterprise Linux has provided significant value to our organization through its robust support, extended lifecycle, and valuable insights through the analytics tool that helps to identify and remediate potential issues before they impact the organization. We haven't encountered any Windows operating system that offers a comparable lifecycle length. By analyzing incidents in our management tracker, we were able to realize the benefits of implementing RHEL. For example, we conduct monthly reviews where we examine reports to identify any incidents that have occurred. Following the implementation, we utilized the ticketing tool to analyze incident data and observed a 15 percent reduction in incidents.
What is most valuable?
Red Hat Enterprise Linux offers several valuable features, including robust security, a subscription-based model that offers comprehensive support for development and distribution, and an extended lifecycle for stable operation.
What needs improvement?
One area for improvement in RHEL is compatibility with some third-party tools, like those offered by Intel.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for over 15 years.
What do I think about the stability of the solution?
RHEL is a stable solution. The maturity of the OS helps with the stability.
What do I think about the scalability of the solution?
RHEL is a scalable solution.
How are customer service and support?
The technical support team is knowledgeable and meets their SLAs. If the first level cannot resolve our issue, they will escalate the ticket to the next level until it is resolved. They take ownership of the ticket until it is resolved.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In addition to Windows and Linux, we also utilize Ubuntu depending on the specific product and industry. While any operating system may be suitable for the manufacturing and automotive sectors, regulatory environments like banking, finance, and healthcare require heightened security, encompassing the operating system itself.
How was the initial setup?
Deploying RHEL directly is straightforward, but integrating it with third-party tools requires expertise in both the OS and the specific tools being integrated.
Red Hat Enterprise Linux can be deployed quickly on individual machines.
Red Hat Enterprise Linux provides a golden image builder. This tool allows us to deploy the same image across all compute nodes in the cluster, ensuring uniformity. While we may encounter occasional compatibility issues with specific hardware, we have workarounds in place to address them.
What about the implementation team?
The implementation was completed in-house.
What was our ROI?
The operating system serves as the foundation for our hardware interaction, contributing to a strong return on investment.
What's my experience with pricing, setup cost, and licensing?
While purchasing a small number of Red Hat Enterprise Linux licenses can be expensive, acquiring licenses for our entire ecosystem or environment often leads to better pricing.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
Organizations seeking to reduce costs associated with RHEL support or those with internal teams capable of managing and supporting the operating system can leverage the open-source version.
Our system administrators handle maintenance, and we additionally cover annual maintenance costs.
I recommend adhering to best practices and maintaining the system regularly for optimal stability.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems Support Analyst at a financial services firm with 10,001+ employees
Frequent need for updates and lack of stability can be problematic
Pros and Cons
- "I prefer AIX, but Red Hat Enterprise Linux is cheaper."
- "Red Hat Enterprise Linux's patching process needs improvement, particularly in achieving consistency. Currently, when you patch, you might not have control over the timing, leading to different software packages ending up at different patch levels. This lack of consistency can make it challenging to manage and control the various components effectively."
What is our primary use case?
We use Red Hat Enterprise Linux across different versions, from six to nine, to run various applications. Our main area of focus involves using Satellite support to manage and patch both the Red Hat Enterprise Linux OS and specific applications like OpenShift and other products supported by Red Hat. We have multiple environments, including Azure, AWS, and a standalone eXs host.
What needs improvement?
Red Hat Enterprise Linux's patching process needs improvement, particularly in achieving consistency. Currently, when you patch, you might not have control over the timing, leading to different software packages ending up at different patch levels. This lack of consistency can make it challenging to manage and control the various components effectively. My background is in IBM AIX, so the patching is based on the technology level and the service pack level, so all the related patches stay at the same level.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for ten years.
How are customer service and support?
I would rate the knowledge base offered by Red Hat as average. I would rate their support as a three out of ten.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
We also use IBM AIX. I prefer AIX, but Red Hat Enterprise Linux is cheaper. However, IBM has real technical support. You can call a 1-800 number and get a technician on the line. That's real technical support. Red Hat requires you to email them and schedule a call.
What other advice do I have?
Overall, I rate Red Hat Enterprise Linux as a five out of 10.
I don't see Red Hat Enterprise Linux's built-in security features as effectively simplifying risk reduction and compliance. We use AIX, but still, we face a lot of vulnerabilities from Red Hat that need frequent patching, often monthly. This frequent need for updates, along with the rapid changes in Red Hat Enterprise Linux releases, can be frustrating and lead to instability. In the banking industry, where we take vulnerabilities seriously, these frequent releases and lack of stability can be problematic.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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- What are the differences between RHEL and Windows 10?
- Oracle Linux or RHEL; Which Would You Recommend?
- What change management solution do you recommend for users to adapt to Windows 10 updates?