Try our new research platform with insights from 80,000+ expert users

Red Hat Enterprise Linux (RHEL) Cloud-Based - Knowledge Base

How would you assess the knowledge base offered by Red Hat Enterprise Linux? Please explain.

BV
Engineer at a healthcare company with 10,001+ employees
There are amazing resources online, and, like, the fact that we are an enterprise, we have enterprise support. We can always create a support case, and we have some resources to help. So, the knowledge offered by Red Hat is great.
View full review »
JG
Senior Engineer at Organon
RHEL's knowledge base is great. It's very good. Especially when you try to open a case, it gives you all the options you need, so you don't have to wait for the case to be opened. You can get all the information you need right there.
View full review »
Hirut Asfaw - PeerSpot reviewer
Senior Database Administrator at Awash International Bank
The knowledge base offered by Red Hat Enterprise Linux is good and they provide good training.
View full review »
Afrin O M - PeerSpot reviewer
Software Developer | Red Hat Certified Engineering | Red Hat Certified System Administrator at Francis Xavier Engineering College
The knowledge base offered by Red Hat Enterprise Linux comprehensively covers the fundamental knowledge required for the Red Hat Certified System Administrator and Red Hat Certified Engineer certifications. My experience taking the Red Hat examination was positive, and I am satisfied with their product.
View full review »
Abdul Wahid Khan - PeerSpot reviewer
System admin at a tech services company with 51-200 employees
The user base and the knowledge base of Red Hat are way better than those of others. They make the user install and solve the issues easily.
View full review »
Muzi Maphophe - PeerSpot reviewer
Head of Information Technology Operations at NXL Projects
The knowledge base on offer is quite extensive.
View full review »
Mohammad Zain Akbar - PeerSpot reviewer
Senior Consultant at a transportation company with 51-200 employees
The documentation is excellent. Since it was acquired by IBM, the open-source tools and technologies hosted on the Linux environment have been updated with many new features.
View full review »
RETEE ADAK - PeerSpot reviewer
Senior Associate - Projects at a consultancy with 10,001+ employees
Red Hat Enterprise Linux has a good support portal that I rely on.
View full review »
Karel Clijsters - PeerSpot reviewer
System administrator at a manufacturing company with 1,001-5,000 employees
The knowledge gained from using the system completely makes troubleshooting easier and increases the knowledge pool in the company.
View full review »
Juan Barandiaran - PeerSpot reviewer
General manager at BCloud Services SAC
Red Hat Enterprise Linux offers a comprehensive knowledge base that can be accessed through the Red Hat portal.
View full review »
Syed Azhar - PeerSpot reviewer
Cloud engineer at a tech services company with 11-50 employees
Their documentation is clear and built into the GUI, so you can easily access information if you're curious about a topic. Red Hat has a large, well-informed user community.
View full review »
Zunaira Afzal - PeerSpot reviewer
Jr. DevOps Engineer at Verdant Soft
The Red Hat Enterprise Linux knowledge base is excellent. When I encountered an error, they were able to quickly identify the issue and guide me through the necessary steps to resolve it.
View full review »
reviewer2620827 - PeerSpot reviewer
Systems Engineer at a tech vendor with 501-1,000 employees
Red Hat Enterprise Linux offers excellent documentation and resources, including those provided by Red Hat and the wider community. While I don't rely solely on Red Hat's websites for instructions or troubleshooting, experienced users like myself generally find ample support and clear guidance to resolve any issues.
View full review »
Ye Tun Thu - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 1-10 employees
Red Hat's knowledge base is excellent.
View full review »
reviewer2641572 - PeerSpot reviewer
Technical Lead at a tech vendor with 10,001+ employees
Red Hat Enterprise Linux is praised for its exceptionally precise documentation, which greatly aids in the learning and implementation process. Troubleshooting is straightforward, and solutions to any arising issues are readily available through a simple Google search.
View full review »
Franklin Moncayo - PeerSpot reviewer
President at Asvesot C.A.
I use documentation and community forums for Red Hat Enterprise Linux (RHEL). There's plenty of knowledge in many forums, and when I have trouble, we can find much support on the web; there is a lot of information we can find.
View full review »
SM
Founder & Chief Executive Officer at Peperina Software
Red Hat is a good partner for us, and the service and support guides are really valuable for understanding and improving our knowledge in this area.
View full review »
reviewer2704971 - PeerSpot reviewer
Sr. Manager of UNIX and Storage at a tech services company with 5,001-10,000 employees
The knowledge base offered by Red Hat is good.
View full review »
SS
Platform engineer at a computer software company with 5,001-10,000 employees
It is very easy to find solutions to problems or access official documentation.
View full review »
BM
System administrator at a university with 10,001+ employees
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is hit or miss. Sometimes people provide answers that exactly solve the problem, and sometimes it is for older versions that are not applicable.
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is hit or miss. Sometimes people provide answers that exactly solve the problem, and sometimes it is for older versions that are not applicable.
View full review »
JC
Senior software engineer at a financial services firm with 10,001+ employees
From my perspective, I would prefer to see more of the knowledge base offered by Red Hat Enterprise Linux (RHEL) be freely available and not tied behind a Red Hat account, as there's a lot of common knowledge content that would be really helpful to many people. Now, I have a Red Hat account, so it doesn't matter to me. Still, that would be a great show of faith on Red Hat's part to open up many of those knowledge articles and make them freely available.
View full review »
TH
Solutions Architect at a healthcare company with 10,001+ employees
I would evaluate the customer service and technical support of this solution as being excellent when we need them. The information in the knowledge base is so readily available that we don't very often have to contact customer service, however, when we do, they are generally very knowledgeable and well-versed in our size.
View full review »
reviewer2706639 - PeerSpot reviewer
Systems Administrator at a financial services firm with 10,001+ employees
I assess the knowledge base offered by the Red Hat Enterprise Linux (RHEL) system fairly positively, especially for support questions, however, the only issue I have is that often, you have to log in with your provider ID; in some cases, I understand. That said, there are others that are not just generally support specific to Red Hat, which is a problem.
View full review »
AV
Specialist Cloud and Infrastructure at LTI - Larsen & Toubro Infotech
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent. You just need to search for your concern, and the answer is right there most of the time, and it's accurate. If something isn't there, support is also good. If you log a ticket, the response and the level of attention that you get on a support ticket is very good.
View full review »
reviewer2707398 - PeerSpot reviewer
Infrastructure engineer at a financial services firm with 10,001+ employees
The knowledge base is good; they have a lot of documentation.
The feature I appreciate the most from Red Hat Enterprise Linux (RHEL) is support and simplicity. The knowledge base is good; they have a lot of documentation.
View full review »
RR
Chief engineer at a consultancy with 11-50 employees
Their knowledge base is great. Anytime we have patching issues or anything else, we reach out to support, and they always have an answer.
View full review »
AA
Senior Director at a media company with 10,001+ employees
Frankly, we don't use the knowledge base offered by Red Hat Enterprise Linux (RHEL) that much; our team prefers to get help from Red Hat support directly.
View full review »
MC
Technology Leader at a tech services company with 1,001-5,000 employees
You only need to call, and they can provide a solution, often found in the Knowledge Base on the internet and web page.
View full review »
RO
Server administrator at Northrop Grumman
I appreciate the documentation. The knowledge bases are pretty good. Usually, when I have an issue and find a Red Hat knowledge base, it addresses the issue.
View full review »
reviewer2708229 - PeerSpot reviewer
Ansible Technical Lead at a computer software company with 1,001-5,000 employees
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is pretty good and we use it heavily. We also contribute to it by raising issues so that they may be solved and verified.
View full review »
JK
Team Lead Riti Research Systems Engineering at a government with 1,001-5,000 employees
The knowledge base from the employee perspective is usually pretty high compared to other enterprise Linux distributions.
View full review »
reviewer2708304 - PeerSpot reviewer
Security Operations and Engineering at a financial services firm with 1,001-5,000 employees
I assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as very strong; the customer relations management, support, and the fact that it's an open-source platform gives you huge clarity versus Microsoft or some other type of closed environment.
View full review »
JL
Senior Hardware Support Engineer at a tech vendor with 10,001+ employees
I haven't engaged with customer support at Red Hat for any help.
View full review »
Daniel Wichinescki - PeerSpot reviewer
IT Specialist | SRE | Cloud Public and Private at Parana Banco
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is excellent. It is very easy to search for solutions to problems and apply new features.
View full review »
SyedAamir - PeerSpot reviewer
Project Manager at a consultancy with 10,001+ employees
The documentation and knowledge base for Red Hat Enterprise Linux (RHEL) are quite good, allowing for effective searches, though I would prefer something more interactive.
View full review »
NK
Senior Manager at Cognizant
We use their knowledge base to find the solution. I would rate the technical support with Red Hat Enterprise Linux (RHEL) a nine out of ten.
View full review »
GiovanniRamirez - PeerSpot reviewer
Senior IT Consultant at Xerif
When assessing the knowledge base offered by Red Hat Enterprise Linux (RHEL), I find their documentation online to be excellent. I would rate the experience I have had with the documentation or knowledge base of Red Hat Enterprise Linux (RHEL) as excellent, giving it a ten out of ten. It is very good and useful for other Linux distributions as well.
View full review »
Khaled Raad - PeerSpot reviewer
Senior System Engineer at a financial services firm with 51-200 employees
I am satisfied with Red Hat Enterprise Linux (RHEL)'s knowledge base. They have one of the best knowledge bases for their products with good documentation and articles that help solve issues without needing to open a case.
View full review »
reviewer2753205 - PeerSpot reviewer
Architect at a tech consulting company with 10,001+ employees
I assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as pretty good; there is still extensive documentation that I constantly refer to if I get stuck.
View full review »
reviewer2753202 - PeerSpot reviewer
Systems Engineer at a healthcare company with 10,001+ employees
I assess the knowledge base offered by RHEL as fantastic.
View full review »
reviewer2753175 - PeerSpot reviewer
Architecture IT Team Lead, Systems at a healthcare company with 1,001-5,000 employees
The knowledge base on their website and other resources is quite helpful.
View full review »
reviewer2753196 - PeerSpot reviewer
Linux Engineer at a government with 10,001+ employees
The knowledge base offered by Red Hat Enterprise Linux (RHEL) has improved now because of AI. Previously, when I searched for something, it didn't give me everything, but now I am more satisfied.
View full review »
reviewer2753943 - PeerSpot reviewer
Cloud Administrator at a tech vendor with 10,001+ employees
Red Hat Enterprise Linux (RHEL) could be improved with a modernized knowledge base and documentation, better performance under high load, and possibly a reduction in the cost of the professional subscription. Apart from that, I don't see much need for improvement.
View full review »
AdrianLopez - PeerSpot reviewer
Solutions Architect at Infosys
I would assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as excellent because it has become one of the key standards in the industry for following guidelines according to any topic in the RHEL environment.
View full review »
reviewer2757666 - PeerSpot reviewer
IT at a financial services firm with 10,001+ employees
I would assess the knowledge base as good. We received dedicated training this summer from Red Hat Enterprise Linux (RHEL), with trainers coming to our office for two days, which was very beneficial.
View full review »
GP
Hosting IT Manager at RTX
The knowledge base would be more helpful if it was more easily searchable. There might be opportunities to leverage AI for being able to search the knowledge base and articles more effectively.
View full review »
Dani Blanco Coto - PeerSpot reviewer
IT Technician at Andbank
In the knowledge base of Red Hat Enterprise Linux (RHEL), I can find everything I need. I don't have to go elsewhere. There are some videos with practical advice, all in one place, and all for free. I'm very happy with this kind of resource and knowledge base.
View full review »
DavidDuncan4 - PeerSpot reviewer
Architect at Amazon
The knowledge base offered by Red Hat Enterprise Linux (RHEL) is still hard to search, but I recognize that AI is probably making that easier during this period. I think Lightspeed is an important part of our structure for interacting with the knowledge base information, and I look forward to making that work better.
View full review »