We are using it for the cloud and storage: NAS and SAN.
SAN Engineer at American Express
It is easy to migrate data from one storage array to another storage array using SnapMirror technologies
Pros and Cons
- "It is easy to migrate data from one storage array to another storage array using SnapMirror technologies."
- "If they could come up with some more automation, this would be helpful."
What is our primary use case?
What is most valuable?
- SnapVault
- Snapshot
- Deduplication
- The replication progress
- It is easy to migrate data from one storage array to another storage array using SnapMirror technologies.
What needs improvement?
If they could come up with some more automation, this would be helpful.
What do I think about the stability of the solution?
I have never had an outage.
Buyer's Guide
NetApp ONTAP
April 2025

Learn what your peers think about NetApp ONTAP. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Scalability is good. You can expand the storage with disks, which is good.
How are customer service and support?
I haven't had to contact technical support, but their support is 24/7 if I needed it.
Which solution did I use previously and why did I switch?
We were previously using NetApp MetroClusters. We have tested in the lab, NetApp MetroClusters, and have run into issues. I have come up with tie breakers, which are like witnesses our virtual storage arrays. One storage fails and another storage array will be active all the time. In this case, if a tie breaker is down, NetApp doesn't know how to deal with the data. It gets confused. NetApp should come up with a solution for this, such as a physical witness.
How was the initial setup?
It's very easy. It's not complex.
What about the implementation team?
We used NetApp for the deployment. They know how to deal with issues and follow best practices. It's always better to have them install the storage.
What's my experience with pricing, setup cost, and licensing?
With other vendors, we need to buy a separate license for a third-party storage, but with NetApp, you don't need to buy a license, as it will come up with the storage.
What other advice do I have?
I can recommend NetApp. If you need a solution, use NetApp.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Storage Engineer L3 SME at Dimension Data
Video Review
ONTAP has improved my organization by lowering budget costs
Pros and Cons
- "ONTAP has improved my organization by lowering budget costs. Deduplication, compression, compaction, SnapMirror, SnapWall, the transaction happens from one to the other. It's serving our needs just as expected."
- "If you do the initial setup manually, it is a bit difficult for someone who doesn't know."
What is our primary use case?
Our primary use case for ONTAP is for all of the protocols we use like CS, NFS, EFC, ISKC.
How has it helped my organization?
ONTAP has improved my organization by lowering budget costs. Deduplication, compression, compaction, SnapMirror, SnapWall, the transaction happens from one to the other.
It's serving our needs just as expected.
What is most valuable?
The best features within a database like data application, compression, compaction and SnapMirror, SnapWall, and encryption.
NVME over Fabrics in a next-generation feature, which gives even faster access to the data than what we have with our agencies. Then we have the SSDs. So, improving ONTAP is taking off. On day one, when NetApp started, the cluster there were not with all the features that were in the seven mode. Then, gradually, keep adding novice 9.3, 9.4. Most of the features are from 7.3. They also have additional features like encryption, compaction, which are not there as well.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It has super stability, it works perfectly.
What do I think about the scalability of the solution?
Scalability so far is very good until it comes to the twelve node SAN, it only goes to 24 nodes. We have twelve nodes with ONTAP but it gradually has increased since the beginning. It has gone from two nodes to twelve nodes.
How is customer service and technical support?
Their technical support is super but the engineers are working on the technology and they themselves cannot address most of the issues.
How was the initial setup?
If you do the initial setup manually, it is a bit difficult for someone who doesn't know. NetApp has a three-click implementation, it's so simple.
What about the implementation team?
I wasn't really involved with the initial setup but I used to set up the ONTAP systems using all of the features like 7-mode and cluster mode.
What other advice do I have?
I would rate this solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
NetApp ONTAP
April 2025

Learn what your peers think about NetApp ONTAP. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
Infrastructure Manager at a tech services company with 10,001+ employees
A stable solution that provides data redundancy, performance, and storage catering
Pros and Cons
- "The most valuable features of NetApp ONTAP are its data redundancy, performance, storage catering, snapshot technology, and NetApp Insight."
- "With NetApp ONTAP, the technology is all there, but its management process needs some simplification."
What is our primary use case?
NetApp ONTAP is the obvious choice for what we're doing, which is the simplification of a hyper-converged environment.
What is most valuable?
The most valuable features of NetApp ONTAP are its data redundancy, performance, storage catering, snapshot technology, and NetApp Insight. From a reporting mechanism, the solution fits our needs perfectly.
What needs improvement?
With NetApp ONTAP, the technology is all there, but its management process needs some simplification. Compared to NetApp ONTAP, Pure Storage, for instance, is a better model.
For how long have I used the solution?
I have been using NetApp ONTAP for the last 25 years.
What do I think about the stability of the solution?
We've had just one failed disk in the last five years since I deployed the solution.
I rate NetApp ONTAP a nine out of ten for stability.
What do I think about the scalability of the solution?
The solution's scalability depends on the environment you've got set up. For instance, if you're using NetApp clusters, it's easier to scale. If you're not using NetApp clusters, it gets more complicated to scale. Approximately 400 users use NetApp ONTAP in our company. These 400 people are internal users, but the customer base is much bigger.
I rate NetApp ONTAP a seven out of ten for scalability.
How was the initial setup?
The solution’s initial setup is complex.
What about the implementation team?
We used the help of NetApp professional services and one of our other vendors for the solution's deployment.
What's my experience with pricing, setup cost, and licensing?
NetApp ONTAP is a pricey product, but you pay for what you get. I rate NetApp ONTAP a five out of ten for its pricing.
What other advice do I have?
Just one person is required for the maintenance of NetApp ONTAP.
I have a lot of experience with other vendors. I always choose NetApp ONTAP because no other solution meets our requirements. I would recommend NetApp ONTAP to other users.
Overall, I rate NetApp ONTAP a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Server and Storage consultant at a media company with 1,001-5,000 employees
A very user-friendly and stable tool that provides features like deduplication and data protection to its users
Pros and Cons
- "Deduplication, data protection, and NetApp block are some of the valuable features of the product."
- "The GUI of NetApp ONTAP is an area with certain shortcomings that need to be considered for improvement."
What is most valuable?
Deduplication, data protection, and NetApp block are some of the valuable features of the product.
What needs improvement?
The GUI of NetApp ONTAP is an area with certain shortcomings that need to be considered for improvement.
For how long have I used the solution?
I have been using NetApp ONTAP for over three years. I am using the solution's latest version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
My company has a dozen users of NetApp ONTAP.
How are customer service and support?
I rate NetApp ONTAP's support a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate my experience with NetApp ONTAP's setup phase a ten out of ten.
The product is deployed on-premises.
The deployment process took a day to two to be completed.
Two people look into the software part during the deployment process of the product.
What's my experience with pricing, setup cost, and licensing?
I rate NetApp ONTAP's pricing a seven out of ten.
What other advice do I have?
In NetApp ONTAP, both the hardware and the software are the same. The only thing with NetApp ONTAP is that you can't buy it separately because it comes with the box, which is its hardware.
I definitely recommend the solution to those planning to use it. It's a very friendly and usable tool with lots of features, majorly storage.
Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAN Engineer with 1,001-5,000 employees
The new automation feature saves us a lot of time. The response time for tickets is bad.
Pros and Cons
- "The product is good at deduplication. Also, the new automation feature is good, as it saves us a lot of time."
- "Technical support is not in person nowadays. We have to wait a long time to get an engineer. Then, most of the time, their engineers are not good enough to understand our problems. While we might not be able to explain the problem well, or they are not able to understand the problem well, their solutions are slow to resolution. The response time for tickets is bad nowadays."
- "I need to be able to validate how the host is performing from the storage, as I am concerned about the host performance and storage connectivity to the host."
What is our primary use case?
We use it for the NAS solution. We have a NAS infrastructure with NetApp ONTAP.
How has it helped my organization?
The product is good at deduplication. Also, the new automation feature is good, as it saves us a lot of time.
What is most valuable?
- SnapMirror
- SnapVault
- Deduplication
- The compression.
What needs improvement?
I need to be able to validate how the host is performing from the storage, as I am concerned about the host performance and storage connectivity to the host.
They have to improve on the data and monitoring tools.
What do I think about the stability of the solution?
The stability is good. They have point in time recovery, and they don't have any single point of failures.
The FAS series is good. In addition, they have around 10Gs for management, which is nice.
What do I think about the scalability of the solution?
I love NetApp's scalability. We started in three areas, and now, we have grown to 16 areas. It is that good at scaling.
How is customer service and technical support?
Technical support is not in person nowadays. We have to wait a long time to get an engineer. Then, most of the time, their engineers are not good enough to understand our problems. While we might not be able to explain the problem well, or they are not able to understand the problem well, their solutions are slow to resolution. The response time for tickets is bad nowadays.
How was the initial setup?
Half of the setup is straightforward. However, when we want to do customizations and networking configurations, it is quite challenging. The issue is that we cannot fit NetApp's configurations to our organization standards.
What about the implementation team?
We have a NetApp consultant for all types of deployments. He has been wonderful to work with as he is always helpful.
Which other solutions did I evaluate?
The top two vendors that we considered were NetApp and Dell EMC.
We are also considering some white labels for HCIs, but these solutions aren't shortlisted yet.
What other advice do I have?
If you need something in the NAS area, consider or test the NetApp products.
On the storage and box side, NetApp is really good at what they do.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Architect at a financial services firm with 1,001-5,000 employees
We can recover data quickly. We are able to failover to remote sites. It is reliable.
Pros and Cons
- "Scalability is good. Now that we have the ability to add more nodes to the cluster, it's better. It allows us to grill our clusters allowing them to be larger and faster, without having to buy a whole new system."
- "Snapshot and SnapMirror technologies make it easier to replicate data to disaster recovery scenarios."
- "We can recover data quickly. We are able to failover to remote sites. We can do that within minutes."
- "I would like to see more integration into the cloud, as we are pushing to do more cloud-based compute. It is just easier to get the storage and everything synced up there and move to the cloud. We want NetApp to keep down the cloud integration path. It still needs some improvement. Overall, there needs to be more cloud integration in all NetApp products."
What is our primary use case?
We primarily use it for our file server environment: all our home shares, group shares, etc.
How has it helped my organization?
From a recovery credibility standpoint, we can recover data quickly. We are able to failover to remote sites. We can do that within minutes versus hours in the past. So, it is a lot faster.
What is most valuable?
- Reliability
- Snapshots
- SnapMirror
Snapshot and SnapMirror technologies make it easier to replicate data to disaster recovery scenarios. We can't do that with certain vendors as easily.
What needs improvement?
I would like to see more integration into the cloud, as we are pushing to do more cloud-based compute. It is just easier to get the storage and everything synced up there and move to the cloud. We want NetApp to keep down the cloud integration path. It still needs some improvement. Overall, there needs to be more cloud integration in all NetApp products.
NetApp needs make sure that we don't have any downtime and also keep improving on the non-disruptive pieces to avoid bringing systems down.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is stable. We usually don't have any issues with it. Our updates have been solid.
What do I think about the scalability of the solution?
Scalability is good. Now that we have the ability to add more nodes to the cluster, it's better. It allows us to grill our clusters allowing them to be larger and faster, without having to buy a whole new system. We have some other competitor devices in the house that are not that scalable, like Oracle.
How are customer service and technical support?
Overall, it has been pretty good. We usually can get responses quickly, bug fixes, and whatever we need. It is easy to escalate issues.
Which solution did I use previously and why did I switch?
We have been using ONTAP for a long time. Previously, it was an old files system called Novell NetWare. It was old, and this was a lot easier to deploy in our remote locations and receive data back for disaster recovery.
How was the initial setup?
The initial setup was straightforward. There were not a whole lot of issues with it.
What other advice do I have?
Give it a look. It's reliable. Now, with ONTAP Select and the ability go to virtual machines, it gives you a lot more flexibility that you didn't have before.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Technical Office at Novotel Ltd.
A stable and scalable storage management software that has no glitches or downtime
Pros and Cons
- "We do not face any glitches or downtime."
- "Sometimes, we face problems with support."
What is our primary use case?
We use the solution to manage storage. It comes with the hardware.
What is most valuable?
It is a basic storage management software. The integration is good.
What needs improvement?
Sometimes, we face problems with support.
For how long have I used the solution?
I have been using the solution for four to five years.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten. We do not face any glitches or downtime.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten. It is pretty easy to expand.
How are customer service and support?
The support team is in a different country. The response time of support for our region must be improved.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution is not complex to work with.
What about the implementation team?
The vendor does the setup.
What's my experience with pricing, setup cost, and licensing?
The product is a bit expensive. I rate the pricing a five out of ten.
What other advice do I have?
I recommend the product to others. Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Lead ESS - Sr. Customer Support Engineer, Linux / Storage at OHI TELECOMMUNICATION CO LLC
Reliable hardware with good storage and very scalable
Pros and Cons
- "The solution is very easy to configure."
- "The back-up side of the solution could be improved, as could the archive. We still have to rely on third-party backup programs and other archiving solutions. If it was offered by NetApp itself, it would be much better."
What is our primary use case?
Our client's primary use case is for the storage aspect of the solution, mainly for the block size.
What is most valuable?
The reliability of the storage is the solution's most valuable aspect.
The hardware of the solution is very reliable and there are hardly any issues at all. There rarely are failures, especially when you compare it to other vendors, which have a higher failure rate.
For example, HPE tends to be more prone to disc failures. In the case of ONTAP, this is extremely rare.
The OS is very user-friendly. Due to the fact that the architecture of the system is the same, once we learn ONTAP, we don't have to worry about drastic changes. Other vendors tend to change their products, and then we have to re-learn everything again, including the complete UI and configuration. With NetApp ONTAP, once you learn it, only a little bit of updating is required.
The solution is very easy to configure.
What needs improvement?
The solution is more for mid-range companies.
The integration could be improved. There used to be an integration product called Snapper Tech, however, it's not available anymore. The vendor-partner relationships need to be improved across the board.
The back-up side of the solution could be improved, as could the archive. We still have to rely on third-party backup programs and other archiving solutions. If it was offered by NetApp itself, it would be much better.
The solution seems to be changing and moving towards the cloud and it will require many changes in order to be able to adapt to this shift.
For how long have I used the solution?
I've been dealing with the solution for almost ten years at this point. It's been a long while.
What do I think about the scalability of the solution?
The solution is easily scalable. It can, due to the features itself and the Cluster ONTAP features it supports. There are additions that need to be purchased so that the customer can scale, however. Other than that, yes, you can scale it well.
The solution best suits medium and enterprise customers. The price is small compared to other companies.
How are customer service and technical support?
So far, we've been very satisfied with technical support. They are quite knowledgeable and responsive.
How was the initial setup?
The initial setup is not complex at all. In fact, if you compare any other storage, ONTAP is easier to install, implement, and manage than other options.
What about the implementation team?
We deploy it for our customers.
What's my experience with pricing, setup cost, and licensing?
In order to scale, you do need to purchase add-ons.
What other advice do I have?
I'm on the partner side, and therefore not an end-user.
I would recommend the solution. Its cluster and storage are quite good.
Overall, I would rate the solution eight out of ten. We enjoy working with it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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