Mimecast Incydr Reviews

Central management, easy to deploy and install, AD integration, set-and-forget because it just works.

CrashPlan has allowed us to ease the minds of our executive users when they are mobile. The software backs up and maintains their data from anywhere and the end users have access as well.

Going on 2 years.

Customer service is fantastic as they are very quick to respond and will help you out with any and every question.

Technical support is great as well. Their online documentation is perfect and answers nearly every question you could imagine.

No.

It was very straightforward. Very simple to install: install the management console with some light configurations. Then install the agent on the endpoint and enter the account name and registration code and you're off.

In-house

Seamless backup of our valuable data on mobile systems.

It helps protect our valuable data for our mobile workforce.

At D+H we have used CrashPlan for 1 year.

None, it was very easy to install.

None

None

Excellent, no problems.

Excellent

• Client backup notification to alert people who have not backed up in a certain amount of time
• Enterprise level migration is easy and seamless into an existing SSO

Client data recovery is possible without IT interaction for the savvy and medium savvy users, which lessens the load on our IT department.

CrashPlan deployment and integration with existing systems was easy, but the interface could be more helpful to non-tech savvy users. Especially in the education environment, we have many users that are not accustomed to the idea of cloud backup and have difficulty understanding what is happening and when it is happening. Some parts of the UI aren't very helpful in walking the end user through what is happening.

In the next release, I would love to see the ability to merge a personal account with an enterprise one. We have a few members of our staff or faculty who have existing CrashPlan accounts, and they have been unable to get the data backed up in these accounts to merge with their provided work account. I understand there may be differences in billing, etc., but it would be a helpful feature.

We have seen it as extremely scalable to this point in our environment.

10/10

Deploy really is simple, but it's true what everyone else is saying, the cost is prohibitive for some people without a fair amount of negotiating and bargaining.

Internet-facing cloud solution, ability to back up frequently and not just once per day.

We now have more peace of mind when protecting our data.

Reporting.

2 Years

No

No

No

Very high. The customer support folks we worked with were outstanding!

Superb! Every time we call they answer and are ready to help.

Yes. We didn't like the fact that our previous solution relied on VPN to work. It was also more intrusive and didn't back up with the frequency we wanted.

Very simple.

Vendor team and in-house team together. Professional services expertise was excellent.

The mobile app allows my users to access files from their laptops, even when DR is not needed. 

They could always reduce the price.

3+ years

We use JAMF and KACE to deploy. There have been no deployment issues.

Customer service from Code42 is top notch. I recently had one of their employees call me on his day off to check on an open case!

Yes, we used Carbonite. The product seemed to back up our files OK, but when it came time to restore, we were unimpressed. The restore was limited to 18GB per day. NO good when the VP has 600+GB to restore.

Setup could not have been much easier. 

Computer users do not back up their files. Or they back them up on external hard drives that they keep in the laptop bag. When bad things happen, they can't retrieve them. CrashPlan solves that problem. CrashPlan has proven to be a backup AND restore solution when other solutions were only "good" at backing up. Restore? Not a priority with other "solutions."

CrashPlan allows my employees to think about business, not whether their files are backed up. CrashPlan has proven to be reliable and unobtrusive to the user experience. We have had minimal issues and nothing significant.

The enterprise tools of CrashPlan PROe make deployments and monitoring as well as recovery extremely easy for my team. The most valuable feature is the ability to see not just if someone is backed up, but the last time and the percentage of their system that is protected.

Tasked with Business Continuity, IT now has empirical evidence that we are protecting endpoints.

Protecting Servers would be an excellent area to improve. There are workarounds but basically you have to treat them as end-users, which is not the same experience for a server environment.

When reporting backups, the system presumes all data must be backed up, resulting in irrelevant progress metering (500 GB to backup...but really only a change set of 1 MB)

About a year

The service ports and internal/external/DNS settings gave my team a challenge, but that may have well been our processes and documentation as much as CrashPlan.

None. CrashPlan has worked every time we have needed it to.

None. We protect over 200 endpoints -- remote workers out of the office - with no challenges and centrally from one management console.

The buying process was easy. Multi-year discounts sweetened the deal. Customer Service has mainly been a strong desire to learn about our uses of the product and gather feedback for improvement and engage with the Code42 customer base. This has been a refreshing approach from some other SaaS providers who say they value their customers.

My team worked through any issues with Tech Support but I had no first hand experience. The product works, so I presume they resolved any support needs.

We used Carbonite who promised enterprise management tools but did not deliver after 24 months. Code42 sold a finished product that delivered on its promise.

There was technical complexity to configuring server IPs and ports. Deploying to the endpoints was much easier than expected because the user's could self-service a portion of the process and it was integrated into AD (via ADFS).

in-house.

Jus the other day a Sr. executive had their hard drive crash. Another Sr. executive had their laptop stolen from their vehicle. We recovered all files and we could tell that they were all recovered because we could report the last backup timestamp and the percentage (100%).

We measure ROI in business impact and CrashPlan more than paid for itself in those two recoveries. Our previous solution could never have achieved that.

Negotiate a multi-year discount. You are allowed up to five devices (computers) per user account but do not attempt to "share" across users because you will (1) be out of licensing compliance and (2) lose the functionality of the iOS App which our users LOVE (access your files from a business lunch while your computer is not with you).

Mozy, Carbonite, Kaseya End Point Protection

Stop evaluating. Purchase CrashPlan. Implement it. Go spend time on other IT initiatives because CrashPlan just works.

Some of the most valuable assets that I have found are just the ease of use of the product and that I can access the files anywhere. Now there is also an iOS app that I am looking forward to using and I love being mobile.

Well at work we are not allowed to use Time machine backup therefore its nice to be able to access the files on and off the domain and then i can access them on my home computer.

None at the moment.

Me personally 4 months, but the company I work for has been using this for about two years now I believe.

I have not it has been a very easy transition into using this software.

None whatsoever

None

Great

Very informative

Not sure as for the company

I wasn't with the company at that time

none

This product works like most other backup products available. There are some advantages with appliances available, internal or external cloud backups, and fairly granular security settings.

This company stands out on it's customer support. There have been technicians available every step of the way, through testing to deployment, and scaling.

No problem is too big, or too small for these guys!

6 months