Mimecast Incydr Reviews

When the administrative assistant for a C-level executive calls you in tears because she just encrypted the executives guest list for his daughter's wedding, it suddenly becomes top priority. Having the ability to walk up a single flight of stairs, and select an easy-peasy restore point and save the day? Priceless.

Our infrastructure team is small and over-worked. When our Help Desk comes to us with fears that a President or Executive has lost their data due to human error or a virus, we never had that opportunity to shine before. With CrashPlan, we have a magic wand that restores things that were wiped out either by design or "oops!" equally easily.

In the beginning, we had a few issues with the Email Invites from the dashboard. Whether it was a result of how we stood up the product, or how it was communicating with the Cloud, we found that it was easier to deploy from within our own internal tool and walk our Users through configurations ourselves.

Since September 2015.

We preferred to deploy using SCCM instead of the Email Invitation function from the dashboard because we had complaints that the link didn't work.

We occasionally see an error where the clients cannot reach the Cloud, but that always resolves itself by the time the next Delta comes around.

We didn't see any issues with scalability, but I don't foresee that we would have any. We have a very small scope of users for this tool at the moment, but I hope to someday get the funding to roll it out to entire departments.

Fantastic! Calling Code42 for support is one of the easiest calls we ever have to make. It's way better than sitting on the line for Cisco or (ick) Microsoft support to "help" us.

We've only had to call technical support the once, but the experience was a positive one! They were courteous and efficient, and didn't waste time transferring us from one department to another like some front line help desks seem to.

We had discussed using a workstation backup solution in the past, but we had not optioned one. Code42 came to us by accident, and at the same time as we were getting hit with ransomware. It seemed like a natural fit.

The initial setup of the dashboard, and then of the clients was straightforward and very low stress. Once we got the deployment sorted out, we've never had a complaint!

We implemented CrashPlan with our internal Infrastructure team without any need for consultants or any outside assistance.

So far, for the investment made, we have saved the company tens of thousands of dollars from ransomware and human error.

I recommend the home version to everyone! And the enterprise version is a clear choice for anyone's company, even small businesses.

We didn't take the time to look at any other workstation backup solutions. We were so convinced about the security and effectiveness of CrashPlan, we started using it as soon as we got the demo!

With a sound network engineer and the Code42 support, we were able to get the dashboard up and running in just a few hours. Since then, we have had great success with restoring and saving the day!

• Deployment of the application to a laptop and or desktop is seamless.
• The dashboard is very easy to use and has useful information right on the main page.
• I love the Unlimited Retention. I like the ability to throttle the backups so if you are on limited or metered bandwidth, it's not an issue.

I like the low overhead of the desktop application. I love the fact that it just backs up on a set schedule and can be throttled so that it does not use a lot of bandwidth.

It's not available for iPads yet. As we have users that only have iPads, their data is not able to be backed up at this time. Have to resort to using iCloud.

We have been using this for over 6 months.

Setup was flawless. We turned up our server on a Ubuntu Server to allow low overhead and stability. We had some issues getting it tied to LDAP in the beginning, however that was quickly resolved.

We have had no issues with stability since our initial trial and since it's been in production. Upgrades to the newer versions were seamless and we had very little downtime.

We did not have any issues yet in scaling. We have 50 users here and have had no problems at all. We had straightforward setup and we have room to grow.

Customer service is amazing with Code42. Everyone is very willing to help and is very professional. They take pride in their product and see this as a value.

Technical support is amazing. They are always there and whether i am using email or picking up the phone they were there. Tech support was /is very professional and extremely knowledgeable. They take pride in their product

We did not have any solutions to compare to and chose Code42 because it just works. I'm glad we didn't use any other solution. It saved us time from ripping out another backup plan.

It is a wonderful relief to know that user data can be backed up to or restored from the cloud from anywhere there is an internet connection.

I installed and configured the server and deployment on my own. I did not feel the need to contract someone out to do this install. If I was to have any issues, I felt comfortable knowing that I could just pick up the phone and ask for assistance.

The ROI is priceless. Having the ability to restore data with very little downtime is hard to put a price tag on.

Pricing and licensing is pretty straight forward. You get what you pay for. I feel that everyone should be using and or at least testing this product before the purchase.

We did not look at any other vendors. They gave us a trial and we even got it extended due to not having enough cycles to put it thru its paces. They let you know what the benefits are for using the cloud vs a hybrid solution.

I love the ability to integrate it into LDAP. The ease of use for deployment of the application to a laptop and or desktop is seamless. The dashboard is very easy to use and has useful information right on the main page.

Low overhead of the desktop application. I love the fact that it just backs up on a set schedule and can be throttled so that it does not use a lot of bandwidth.

Not available for iPads yet. As we have users that only have iPads their data is not able to be backed up at this time. Have to resort to using iCloud.

We have been using this for over 6 months.

Setup was flawless. We turned up our server on a Ubuntu Server to allow low overhead and stability. Had some issues getting it tied to LDAP in the beginning however that was quickly resolved.

We have had no issues with stability since our initial trial and since it's in production. Upgrades to the newer versions were seamless and very little downtime.

We did not have any issues yet in scaling. We have 50 users here and have had no problems at all. As for scaling it up or out we have not added to our License yet to add more users but its on the road map.

Customer service is amazing with Code42. Everyone is very willing to help and is very professional. They take pride in their product and see this as a value. There was virtually no hold time when contacting customer service at all.

Technical support is amazing. They are always there and whether I am using email or picking up the phone, they were there. Tech support was/is very professional and extremely knowledgeable. They take pride in their product

We did not have any solutions to compare to and chose Code42 because it just works. It is a wonderful relief to know that user data can be backed up to or restored from the cloud from anywhere there is an internet connection.

Setup was a breeze. The documentation was very straight forward and if you just follow the steps it just worked. I was concerned that most companies do not lean towards using Linux however they do.

I installed and configured the server and deployment on my own. I did not feel the need to contract someone out to do this install. If I was to have any issues I felt comfortable knowing that I could just pick up the phone and ask for assistance.

The ROI is priceless. Having the ability to restore data with very little downtime is hard to put a pricetag on. Knowing that a users data can be backed up to or restored from the cloud from anywhere there is an internet connection.

Pricing and licensing is pretty straight forward. You get what you pay for. I feel that everyone should be using and or at least testing this product before the purchase. They let you know what the benefits are for using the cloud vs. a hybrid solution.

We did not look at any other vendors. They gave us a trial and we even got it extended due to not having enough cycles to put it thru its paces. They let you know what the benefits are for using the cloud vs a hybrid solution.

I love the Unlimited Retention. I like the ability to throttle the backups so if you are on limited or metered bandwidth its not an issue.

• Easy to use interface
• Easy to install the clients
• Easy updates
• Unlimited storage in the cloud
• The choice to use the cloud or onsite storage is nice

I can now have my help desk workers restore files instead of those tickets coming to me. The unlimited backup has helped us restore files when users forget to tell us they are missing.

Integrate an antivirus into the client would be the only thing I could suggest as an improvement of this product.

3-5 years

The deployment went smoothly from the start. The install was easy to do and we even integrated this into our AD so we can use our domain logins.

We had one server that has tendency to make the client stop, but usually fixes itself if you give it a few hours. This server also has a lot of changes to the files being backed up, so that could be the issue.

We started off with a few more licenses than we needed so we would not need to buy anymore licenses for a while. It was cheaper to just get them upfront.

I have had to contact them several times on small issues and they have been quick to respond and help out. I don't even think I have had to be transferred to another tech when I call support.

Top notch. I have not had an issue with them helping me or getting back to me on my support issues. Most tickets I put in they answer within a few hours.

The reason for us moving over to CrashPlan was cost and retention. We saved the company $6000 a year using CrashPlan and no more "surprise, you are out of space" messages.

It was straightforward on the setup. We did have their professional services group help us with the install, but it did not take them that long to set it up and was around $500, which I did not think was a bad deal.

For the main server, we used Code42's professional services team and they were great to work with. The rest we did in-house.

Not sure how to measure this really. We save $6000 per year over what we used to use for our backup solution. With CrashPlan, we don't have any onsite equipment to maintain other than the virtual box we use as the main login server.

We did our licensing based on per user. This has been great for us because we can just add more licenses if we need to.

No, we did not evaluate other options because it was either this product or our existing product. CrashPlan won by a mile.

If you are looking for a new backup solution, give them a shot. It will be well worth your time to evaluate this product.

There are a lot valuable features such as:

You can make your own Private Cloud or use the Code42 public cloud.

A responsive and comprehensive web-UI to manage all your clients, users and backed-up computers.

End-point application for all kinds of OSs.

My organization has now a new service to sell and after some years we have a lot of satisfied clients.

Despite this, we have no more worries when a customer PC breaks up. Because we are sure of the reliability of the CrashPlan backups.

Less IT time and frustration to monitor and check the endpoint backups.

More time for the IT department to do some other activities.

Improved revenue.

About 2 years.

The deployment is very simple and very well documented on the CrashPlan website/youtube channel.

A very good support in case of an issue.

Yes, we encountered an issue with the datastore implementation.

We where using net share backup repository for the CrashPlan Pro-e server, which was an implementation not supported by Crashplan. In this case a lot of computers culd not backup their files.

But beside this (our fault) never encountered real issues in stability.

We have not so much computers in our CrashPlan server, so we never encountered issues in scalability.

We have about 90 computers and a quad core Xeon server with 8gb of RAM, the CPU and CAM consumption is always really low.

I had never the pleasure to hear the customer service because I work in the IT tech support.

But based on the level of technical support which is very good, I can bet to a positive customer service.

The technical support is very good.

The technicians are very competent and help the customer to solve the problem and provide solution in various scenario cases.

Yes, we used a lot of endpoint backup like Cobian, Uranium.

But there was nothing like CrashPlan, when you try a software like this it's difficult to come back.

The initial setup was not to difficult, it has taken some time to master the web UI functionality and problem troubleshooting. But thanks to the documentation and the tech support I solved every problem.

I implemented in our server farm. We have not implemented through a vendor team, because the have the right knowledge and skill to do this ourself.

With a simple server and storage, a good bandwidth and not so much time to spend on maintenance we have a very good ROI!

The licenses are not so cheap, but are also scalable to your number of customers.

The license includes also the tech support, which is really suggested in a software like this.

This was our first option and the only we tried at the time we decided to implement this kind of service.

We are satisfied with this software and I don't think we'll come along with other solution right now.

If you are looking for a reliable, private cloud, comprehensive endpoint backup solution CrashPlan is one of the best choices you can make!

As an IT pro, this tool has saved my butt on multiple occasions. My customers are very adept at losing and destroying their laptops. Crashplan is great because it has a small footprint and runs silently in the background. My customers don't even know it is there until they need it.

Last week, within an hour, I had 8 customers walk in with laptops at arms length. They were all bluescreening and rebooting and bluescreening and.... It looked to be caused by a Windows update and after trying all the tricks, I resorted to re-imaging and restoring most of them.

Since the product works in the background and, so far, has been able to restore multiple versions of files, I don't see any need for improvement.

3 years in the Enterprise.

3 years as a personal customer.

I was not involved in the enterprise deployment, so I have no information on this.

No issues that I am aware of.

I have no information on this aspect.

I have had no need to contact customer service.

N/A

I have no information on this topic.

I have no information on this topic.

This was implemented through an in-house team.

I have no information on this topic.

I have no information on this topic.

I have no information on this topic.

This has been the easiest, most reliable backup product I have ever used.

I think that my favorite feature is being able to restore from different times/versions of a document. This has come in very handy several times since we implemented.

We have had to use it several times to restore documents that have been lost for various reasons. The process was very simple to restore documents.

I have not run across anything as of yet that I would improve on with this product. Everything that we have seen so far has been incredible.

2 years

I have not experienced any issues with deployment of this software with myself or any of my employees. It was a very smooth process.

No we have not experienced any issues with the stability of this software. Everything has been incredibly stable. No issues seen so far.

No, I have not encountered any issues with the scalability of this software. Everything has been great with this product. I have seen no issues so far.

The customer service for this company is spot on. They have always answered any questions in a timely manner.

I have not had to use the technical support services for this company. I would expect that it would be similar to the customer service we have received.

No I was not using any other solution before we started using Crashplan. We knew that we would need something after we ran into some issues that were difficult to recover from.

The initial setup was very straightforward and very easy to install. There were no problems. The process was very simple.

We implemented this in-house. There was no vendor team that helped with the implementation. One of my technicians implemented this and had no trouble.

I am not sure exactly what my ROI is. I think that the cost of this product is very affordable. It is a very inexpensive solution to what we needed.

I would advise everyone to look into this product to see if it fits their needs. The cost is definitely affordable. I would recommend it to anyone looking for this type of solution.

No, I did not evaluate any other options. There were several associates that I know that were using this product and very highly recommended it.

I would only say that I could not recommend this product enough. It has delivered on everything it says it does. The cost is right, and it is very simple to use.

Lightweight client, version backups, in-house storage, data encryption at the source, Centralized Administration, Excellent customer support

It has saved many users from the loss of hundreds of hours of work. The potential losses have come in many different forms, but Crashplan has been the safety net that management has mandated from our very early days. We continue to see viable returns on our investment.

Hey, Code 42! Isn't it time that we lose the Java dependency??