Microsoft Dynamics 365 Customer Service Reviews

It is an overall good product and has many essential features.

The product doesn’t meet standard functionality. There should be enough features included in it.

We have been using Microsoft Dynamics 365 Customer Service for more than 15 years.

It is a stable product.

We have an enterprise business as a customer for Microsoft Dynamics 365 Customer Service.

We refer to standard options in the product’s technical documentation in case of any issues.

We have used Business Central.

The initial setup is simple, as I have prior experience working with more complex setups. The deployment time depends on the users and database size.

I rate Microsoft Dynamics 365 Customer Service an eight out of ten.

Microsoft Dynamics 365 Customer Service offers various features tailored to meet the needs of businesses across different industries, such as IT, education, and more. These features include dashboard functionalities and integrations with various systems.

The solution offers integration with hosted solutions.

The interface facilitates integrations with other systems. Users can leverage workflows, too.

The product could be serverless.

I have been using Microsoft Dynamics 365 Customer Service for 7 years.

The product is stable.

The solution is scalable.

The initial setup is straightforward.

The tool is expensive.

I used Dynamics 365 Customer Service for 365 integration, metadata, and deployment. It's a matter of integrating it with other systems.

Overall, I rate the solution a 7 out of 10.

We use the product for sales management and tracking pipelines.

Microsoft Dynamics 365 Customer Service has valuable customization features.

They could add a new chart or dashboard for visualization in the product.

We have been using Microsoft Dynamics 365 Customer Service for two years.

The product's dashboards and templates are basic. More details are needed for data visualization. I rate the stability a nine out of ten.

We have 1300 Microsoft Dynamics 365 Customer Service users in our organization. It works on the cloud system and is scalable.

The initial setup is complex. We have a technical team of 90 engineers.

We work with the solution partner to make customization and implement the product.

We purchase its yearly license. It is more expensive than other vendors, but it's feasible.

If you are familiar with Microsoft platforms, Dynamics is a feasible and cost-effective product compared to many other tools. I rate it a nine out of ten.

I use Microsoft Dynamics 365 Customer Service as a usual CRM. It helps me manage relationships with customers by planning communication, scheduling activities, reviewing my database, and rearranging customer information.

In terms of the overall experience with the customer database, it has probably brought me significant time savings, about 30 percent.

The solution is industry standard and easily customizable. One of the most useful features is having a relevant cost and an internal development team to work with it. It is fully integrated and easily scalable with other Microsoft tools like Power BI, which is a great advantage.

The main area for improvement is the pricing model. While it is competitive within the market, there is room for improvement, as is the case with most software vendors.

I have been using Microsoft Dynamics 365 Customer Service for about three years.

The cloud deployment is straightforward with the assistance of partners and proper resources. It is simple to support, deploy, and add new features.

From my personal experience, the solution is fully stable.

It is fully scalable for my organization.

In terms of Dynamics, customer support is fully satisfactory.

Neutral

I have used Salesforce CRM and Oracle Siebel in the past. Microsoft Dynamics 365 Customer Service is the best solution if you have the proper technical expertise in-house.

The initial setup, especially if you are on a fully Microsoft stack, is quite simple with industry-proven solutions for other domains. However, full deployment of the CRM system can be a complex project requiring more people.

In terms of the overall experience with the customer database, it has probably brought me about 30 percent time savings.

The pricing is within the market range, but there is room for improvement. I have annual subscriptions.

I have used Salesforce CRM and Oracle Siebel CRM before. Microsoft Dynamics is the best with proper internal expertise.

I rate the overall experience with Microsoft Dynamics 365 Customer Service close to nine. Integration is simple and seamless if you are fully on the Microsoft stack.

Public Cloud

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