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ManageEngine Log360 Room for Improvement

JP
IT Security Admin at a university with 501-1,000 employees

Because I haven't been using it long enough, I am not too sure what's missing. I am comparing it with Varonis. The two seem to be lining up a lot, but Varonis is a little bit better as it gives me real-time alerts for the file shares. It takes a little bit of time for Log360 to actually learn your environment. I am dealing with a lot of alerts that aren't exactly valid because it just doesn't know yet.

The learning environment time is a little bit lengthy, but I think it's necessary. Since Varonis was already in the environment, I have no idea how long that took for it to learn that behavior. It's hard for me to compare the two in that aspect, but that's what I'm dealing with. That's what I would expect somebody else to be dealing with if they just got the product and they didn't have anything.

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SB
ME Product Engineer at a tech services company with 11-50 employees

The matter of the data retention needs to be addressed.

The back-end, moving to a whole new server, needs the integration of the data already collected by this tool. Right now, this is lacking. I have some customers that have to collect data for a period of two years. That data needs to be mobile - and we are talking about two terabytes or three terabytes of logs. There's always a problem, where the old server is breaking or at the end of the life, and they need a whole new one and need to migrate, however, it is very hard to find a way to do this effectively.

In a future release, I would like to see some sort of feature that prepares one predefined installation. It would also be ideal if we could have separate servers for separate customers.

I would like to see that there are some items that are predefined, and some features to predefine some settings. For example, I would like to create some custom reports for customer complaints and be able to report the issues and put them into every part of the solution.

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JS
Director of Information Technology at a aerospace/defense firm with 501-1,000 employees

Its pricing should be better. Pricing is definitely a big factor for us. 

Their technical support should also be improved.

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Buyer's Guide
Log Management
July 2022
Find out what your peers are saying about ManageEngine, Splunk, IBM and others in Log Management. Updated: July 2022.
622,063 professionals have used our research since 2012.
JK
Senior IT Support Analyst at a healthcare company with 51-200 employees

Right now, we can't even get it to work. 

The support needs improvement.

The stability needs to be improved.

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Buyer's Guide
Log Management
July 2022
Find out what your peers are saying about ManageEngine, Splunk, IBM and others in Log Management. Updated: July 2022.
622,063 professionals have used our research since 2012.